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Apartamentos Pez Azul' in Puerto de la Cruz receives abundant praise for its excellent location. Situated in the heart of the city, it's ideally positioned for easy access to shops, restaurants and attractions, including the beach and main promenade. The serene yet central environment is perfect for relaxation while remaining close to the action. Many guests highlighted the scenic views from the rooms, particularly those of the ocean and Mount Teide.
Breakfast at the hotel garners mixed reviews. On the positive side, guests commend the delicious and varied offerings, friendly service and reasonable prices. However, some criticisms include the lack of variety, occasional low-quality items and minor cleanliness issues. Dinner experiences reflect similar sentiments with several guests appreciating the value for money and varied selection, despite some finding the food repetitive or of inconsistent quality.
Rooms at the hotel are generally described as spacious and clean with daily housekeeping and basic kitchen amenities being highly valued. Balconies with beautiful views are a highlight. Nonetheless, the rooms show their age with outdated furniture and some maintenance issues. While most guests find their stay comfortable, occasional remarks about noise and the need for modernization persist.
The staff at '
Apartamentos Pez Azul' are frequently praised for their friendliness and professionalism. Guests appreciate the welcoming atmosphere created by courteous receptionists, helpful cleaning staff and attentive restaurant workers. Exceptional customer service and staff dedication greatly enhance the overall guest experience.
Cleanliness receives mixed reactions. Many guests praise the clean rooms and friendly cleaning staff, while others report occasional issues like infrequent towel changes and superficial cleaning. Concerns about bedbugs and cockroaches were noted but seemed to be less frequent.
WiFi service varies with some guests finding it reliable, while others experience weak or unstable connections, especially in rooms and around the pool area.
The pool area is generally appreciated for its size, cleanliness and family-friendly facilities, although it can become crowded and noisy. Some guests report the pool being uncomfortably cold and suggest more frequent cleaning. Positive remarks about the pool staff are common, though the early closing time is seen as a drawback.
The hotel's proximity to various beaches and ample parking adds to the convenience, although the steep walk back can be challenging for some. Despite this, the surrounding beauty and easy access make it a favorable spot for beach enthusiasts.
The beds and bedding receive mixed reviews with some guests finding them comfortable while others complain of discomfort due to worn-out mattresses and pillows. Issues with bed cleanliness were noted but not widespread.
For guests with disabilities, the hotel offers generally good accessibility, including accessible rooms and features. However, there are areas needing improvement, such as the slippery pool ramp. Friendly staff and convenient location add to the positive experience for guests with mobility challenges.
Overall, '
Apartamentos Pez Azul' is highlighted for its fantastic location, friendly staff and value for money, making it a suitable choice for those seeking budget-friendly accommodation with easy access to city attractions and beaches. Improvements in food variety, room updates and better WiFi would enhance the overall experience.