InfoSummary of reviewsDiamond Bay offers a tranquil retreat, well-suited for guests seeking a peaceful getaway. Nestled away from Mazatlán's busy tourist zones, its serene beachfront location provides stunning ocean views and direct access to a clean, secluded shoreline. This setting is highly appreciated for its calm and privacy, making it particularly attractive for seniors or those looking to escape the bustling city atmosphere. The hotel's facilities are well-maintained with praises for the attentive and friendly staff contributing significantly to a pleasant stay.
The breakfast experience is generally positive, featuring good quality items like fruit, yogurt and cereal, although some guests desire more variety and inclusivity, as breakfast is not included in the room price. The Kristal Restaurant offers delicious and reasonably priced dinners, especially highlighting seafood dishes, but would benefit from extending operating hours and offering more variety.
Rooms at Diamond Bay are spacious, featuring kitchens, terraces and multiple bathrooms, but cleanliness and maintenance need improvement. Complaints about dirty, outdated rooms and malfunctioning amenities, such as air conditioning, have surfaced. Some guests have experienced issues with linens and towels, suggesting that enhanced housekeeping could greatly improve guest satisfaction.
Cleanliness across the hotel is inconsistent. While some areas, like the pool and beach, are commendably clean, others, including rooms and public areas, require more thorough upkeep. Attention from the friendly staff often mitigates this issue but doesn't fully compensate for the shortcomings.
Staff members are commonly described as friendly and attentive, significantly enhancing the guest experience. However, there are occasional reports of inefficiency and rudeness, particularly in the reception area.
Internet connectivity at Diamond Bay is restricted primarily to common areas with many guests unable to access a reliable WiFi signal in their rooms, posing a challenge for those needing consistent internet access.
The pool area, featuring an infinity pool with stunning views, is praised for its serene and clean environment. However, the pool's unheated water and early closing time at 9 pm are commonly mentioned drawbacks. On the bright side, the beach is lauded as clean, quiet and perfect for relaxation, although additional amenities like sun loungers and shaded areas could enhance comfort.
Parking is generally well-regarded with good service and security, though the area could benefit from better organization and cleanliness.
Families find Diamond Bay particularly accommodating with spacious rooms, child-friendly pool areas and family-oriented amenities like playgrounds and kitchen facilities making it a highly recommended destination for family vacations.
Overall, Diamond Bay is highly valued for its serene setting, friendly staff and family-friendly environment. With some improvements in room maintenance, cleanliness consistency and dining variety, it could offer an even more exceptional experience. Show more
