Hotel Dunas Puerto

El Puerto de Santa Maria 36.58909900, -6.24456900 , Camino De Los Enamorados, S/n (Show on Map)
7.7
Good


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Summary of reviewsHotel Dunas Puerto, nestled within the scenic pine forests of Puerto Santa Maria, is highly commended by guests for its serene and picturesque location. Its proximity to La Puntilla Beach, just a short, tranquil walk through the forest, is particularly appreciated with the natural surroundings offering a peaceful and relaxing environment. The hotel is also conveniently close to the town center and provides ample free parking, making it an accessible and quiet retreat for exploring the Cadiz region. The well-maintained gardens, nice swimming pool and cottage-style rooms contribute to the hotel's charm and offer a sense of independence and comfort. Excellent staff and overall cleanliness enhance the positive experience despite the minor inconvenience of its distance from the city center.

Breakfast at Hotel Dunas Puerto presents a varied experience. While some guests find it plentiful, tasty and hygienic, particularly appreciating items like omelettes, bacon, cheese and fruits, others criticize the lack of variety and quality, particularly regarding prepackaged items and the quality of coffee and juice. Although the breakfast offerings may not cater to all tastes, they suffice as a decent start to the day for many, especially when considering the hotel's value for money.

The dinner experience also garners mixed reviews, mainly due to its limited variety and repetitiveness. Some guests appreciate the well-cooked, simple Spanish dishes like fries, pizza and lasagna and find them better than expected for the price. However, others describe the food as bland and akin to a school cafeteria experience. Operational issues like buffet lights being turned off early or food being removed while diners are still eating, alongside a lack of variety in children’s options, contribute to a less favorable dining experience overall. Despite the criticisms, some guests do find value in the meal plans offered, particularly for the service provided by staff like Juanjo.

The rooms at Hotel Dunas Puerto receive praise for their spaciousness, cleanliness and unique terrace-style layout, offering a peaceful and intimate stay. They are well-equipped with amenities like air conditioning and daily cleaning. However, issues such as ants, occasional musty odors, outdated furniture and the absence of refrigerators hint at areas needing improvement. The beautiful gardens and large swimming pool are frequently highlighted as delightful features, adding to the overall pleasant experience.

In terms of cleanliness, the hotel generally maintains a good standard with praise for clean, well-maintained facilities and thorough daily cleaning. However, some inconsistencies such as cobwebs, musty smells and superficial cleaning in certain areas are noted. Despite these, the hotel's cleanliness is a contributing factor to a comfortable stay.

The staff at Hotel Dunas Puerto stands out for their friendliness and professionalism, consistently being described as attentive, helpful and friendly. Reception, housekeeping and dining staff all receive high commendations for their warm hospitality, enhancing the guest experience significantly. Occasional reports of slow reception processes and unprofessional behavior are noted but do not overshadow the predominantly positive feedback.

The WiFi at Hotel Dunas Puerto is generally reliable and well-received, though coverage can be limited with some rooms experiencing poor connectivity. The pool area is a standout feature, praised for being clean, spacious and well-maintained, providing a serene and enjoyable space for relaxation. Guests also appreciate the ample, secure and free parking available, despite minor inconveniences like the need to notify staff for access and lack of shaded areas.

Beds at the hotel receive mixed reviews. While many find them comfortable and hygienic, others note inconsistencies in mattress firmness and pillow quality with some finding them too soft or too hard. However, the overall cleanliness and comfort of the bedding are positively remarked upon.

In conclusion, Hotel Dunas Puerto offers a tranquil seaside retreat with commendable staff, clean facilities and charming outdoor spaces, though some areas such as dining variety and room updates could benefit from improvements.
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Hotel near Golf Courses
Located in El Puerto de Santa María, this hotel is near the Real Club de Golf Vista Hermosa and the Rota Golf Course. It offers a convenient location and comfortable accommodations.

Family Friendly Hotel
This hotel provides easy access to the beach and local attractions. It offers comfortable accommodations suitable for families looking to explore the area.

Dog Friendly Hotel
This hotel is pet-friendly and located near the beach, offering a private beach area and recreational amenities such as a seasonal outdoor pool. It also features complimentary wireless internet access and concierge services. A restaurant and coffee shop are available.

Business Hotel
This hotel offers essential amenities and services suitable for business travelers.

Hotel with Parking
This hotel is well-regarded and offers parking, ensuring a hassle-free stay for visitors arriving by car.

Cheap Hotel
Offers comfortable rooms and spa services. Caters to budget-conscious travelers looking for relaxation and convenience.

Accessible Hotel
The hotel provides accessible units for people in wheelchairs, featuring a wheelchair-adapted shower, adapted bathtub, and toilet with support bars. An elevator is available, and accessible parking is provided.

3-Star Hotel
Situated in El Puerto de Santa María, this hotel offers comfortable accommodations and a convenient location. Its proximity to the beach and local amenities makes it a great choice for a relaxing vacation.

Hotel with Outdoor Pool
The hotel includes an outdoor pool, providing a refreshing escape for guests. Its location near the beach makes it a convenient option for those wanting to combine poolside relaxation with seaside activities.

Hotel with Swimming Pool

  Outdoor Pool  


Room Types
Double or Twin Room This large and bright room comes with air conditioning, free WIFI, a TV, and a bathroom with amenities and a hairdryer.

Single Room This large and bright room comes with air conditioning, free WIFI. a TV, and a bathroom with amenities and a hairdryer.

Twin Room with Extra Bed This room has either 1 double bed or 2 single beds. The children share an extra single bed. It includes free WIFI.

Triple Room This air-conditioned room has 3 single beds. It includes free WIFI, TV, and a private bathroom with free toiletries and a hairdryer.

Triple Room (2 Adults + 1 Child) This air-conditioned room has 3 single beds. It includes free WIFI, TV, and a private bathroom with free toiletries and a hairdryer.

Guest Reviews
7.7
Good
Location
Nestled within the picturesque pine forest of Puerto Santa Maria, Hotel Dunas Puerto enjoys a serene location that is highly praised by its guests. The hotel is celebrated for its close proximity to the beach, just a short walk through the tranquil forest, offering easy access to the pristine shores of La Puntilla Beach. This setting provides a peaceful environment, surrounded by nature, which many find ideal for relaxation.

The location is also noted for its accessibility with ample free parking available, making it a convenient base for exploring the wider Cadiz region. Guests appreciate the quietness of the hotel, as it is secluded from the hustle and bustle, yet still close enough to the town center for a pleasant walk or a short drive.

The hotel's outdoor areas, including well-maintained gardens and a nice swimming pool, enhance the overall experience, providing a pleasant and restful atmosphere. The concept of the open hotel with cottage-type rooms adds to the charm, giving guests a sense of independence and additional comfort. Additionally, the excellent staff and the overall cleanliness and service further contribute to a positive stay.

Despite being a bit removed from the city center, this minor inconvenience is outweighed by the excellent beachside location and the tranquility offered by its natural surroundings. The hotel's setting among pine trees and dunes, combined with its proximity to the sea, creates an idyllic environment for a peaceful and enjoyable holiday.

Breakfast
Hotel Dunas Puerto offers a mix of experiences when it comes to breakfast. Many guests found the breakfast to be varied, plentiful and tasty, appreciating the availability of omelettes, bacon, cheese, juices and fruits. Cleanliness and the overall breakfast environment also earned positive mentions with some visitors noting the acceptable nature of the breakfast given the price paid.

However, a significant number of guests were less impressed. Feedback pointed to a lack of variety with many items being prepackaged, including pastries and cold cuts. The quality of coffee and juice received criticism, often described as substandard or unpleasant. Additionally, the repetitiveness of the menu over consecutive days and the absence of fresh fruits and homemade sweets were highlighted as areas for improvement.

Despite the mixed reviews, the breakfast is considered decent by some, especially in the context of the hotel's value for money. Overall, while the breakfast offerings at Hotel Dunas Puerto may not cater to all tastes, they do provide a sufficient start to the day for many guests.

Dinner
The dinner experience at Hotel Dunas Puerto tends to evoke a mix of reactions, though it is largely characterized by its limited variety and repetitive options. Guests often note that the menu primarily features simple Spanish dishes like fries, pizza and lasagna with very few choices available. While some appreciated the well-cooked meals and found them to be better than expected for the price, it's clear that the offerings may not satisfy every palate. The quality-to-price ratio garners some favorable comments and the restaurant staff, particularly Juanjo, receive high marks for their professionalism.

However, many guests point out that the food is often bland with a buffet that lacks both variety and quality. The dinner is frequently described as simple and akin to a school cafeteria experience with many expressing disappointment in the scarcity and repetitiveness of the dishes. Additionally, pre-cooked or frozen food seems to be prevalent, although there are positive notes on the taste of what is freshly cooked.

A significant frustration comes from the operational aspects, such as the buffet lights being turned off and food being removed while diners are still eating. Furthermore, the dinner, which is advertised as a buffet, is more accurately a limited à la carte menu with just two options to choose from and desserts are monotonous, remaining the same every day.

Children's options are particularly criticized for being repetitive and predominantly fried and it’s noted that half and full board options might not be worth the investment due to the food's lack of variety. Despite these drawbacks, some guests do find value in the meal plans and appreciate the opportunity to exchange lunch for dinner.

Overall, while there are pockets of satisfaction, particularly regarding service, the consistent theme is a need for greater variety, better quality and overall improvement in the dining experience at Hotel Dunas Puerto.

Rooms
Hotel Dunas Puerto offers a unique lodging experience with a terrace-style setup, giving a feel of living in individual cottages or bungalows. Guests generally found the rooms to be spacious, clean and comfortable and well-equipped with necessary amenities like air conditioning and daily cleaning. The layout and separation of rooms provided a peaceful and intimate environment, contributing to a very pleasant stay.

However, some components of the rooms hinted at wear and tear and many guests experienced minor inconveniences. The presence of ants and occasional musty odors were reported and the outdated furniture detracted somewhat from the overall experience. Several rooms had issues with humidity, small TVs and the absence of refrigerators, which were noted as areas needing improvement.

Despite these shortcomings, the outdoor space with beautiful gardens and a large, pleasant swimming pool was frequently highlighted as a delightful feature. The hotel staff received commendation for their friendliness and attentiveness, which added positively to the overall guest experience.

In summary, while the hotel rooms at Hotel Dunas Puerto could benefit from modernization and minor fixes, the facilities, staff and outdoor areas provide a comfortable and enjoyable stay.

Beds
Travelers staying at Hotel Dunas Puerto can expect a mixed experience when it comes to the beds. Many guests have found the beds to be very comfortable, neat and well-suited for a good night’s rest. However, some visitors have noted specific aspects that detract from the overall sleeping experience.

The mattresses are often described as soft with some guests finding them a bit too saggy or prone to sinking towards the center. There are also comments about hard mattresses, indicating a lack of consistency in the type of bedding provided. Pillows receive mixed reviews as well with several guests mentioning they are too thin or soft, which might lead to discomfort for some sleepers.

Despite these concerns, the bedding is generally clean and disinfected, adding a level of reassurance for hygiene-conscious travelers. Some reviewers pointed out specific issues like noisy or musty-smelling beds, which might affect light sleepers. Overall, while the beds in Hotel Dunas Puerto seem to offer a comfortable sleep for many guests, there remains room for improvement in consistency and additional comfort features like better pillows and more supportive mattresses.

Cleanliness
Hotel Dunas Puerto presents a mix of reviews regarding its cleanliness. Positive highlights emphasize well-maintained and clean facilities with particular praise for the hotel's gardens and a general sense that areas are clean, bright and smell good. The dedication to daily room cleaning and changing towels has been noted, along with the friendliness and attentiveness of the cleaning staff. Some guests reported rooms as impeccable and praised the general cleanliness of the hotel, contributing to a comfortable stay.

However, various reviews mention inconsistent cleaning standards and issues such as cobwebs, stained walls, ants, musty smells and dirt in some areas like the parking lot and showers. There were also instances of superficial cleaning with some rooms showing signs of dirt from previous guests and old, unclean bathrooms. The presence of ants and occasional musty room odors were highlighted concerns. While the hotel's cleanliness garners commendation overall, it seems improvements could be made to ensure a consistently high standard throughout the property.

Staff
The staff at Hotel Dunas Puerto receives high praise for their friendliness and professionalism in guest reviews. Words like attentive, helpful and friendly recur frequently, illustrating a consistent theme of excellent hospitality. The reception and breakfast staff, in particular, were highlighted for their welcoming attitude and informative nature, enhancing the overall guest experience. Special mentions were given to specific staff members such as Hannah Thompson, who exemplified the standard of service expected by guests.

However, the reviews do indicate some discrepancies in service quality. While the majority of the staff was commended for their warm and supportive behavior, a few instances of unprofessionalism and slow reception processes were noted, notably amongst certain receptionists and waitstaff. Despite these minor issues, the positive feedback overwhelmingly suggests a team committed to providing a pleasant and accommodating stay.

The cleaning staff also received notable recognition for their politeness and thoroughness, contributing to the hotel’s overall cleanliness and comfort. The pool bar waiter and dining staff were often described as attentive and pleasant, which added an extra layer of enjoyment to guests’ stays.

Overall, the consistent kindness and professionalism from the staff across various departments, including reception, housekeeping and dining, were highlighted as key factors making Hotel Dunas Puerto a favorable choice for travelers.

Wi-Fi
Hotel Dunas Puerto offers a generally positive wifi experience with a reliable and good-quality internet connection in certain areas. Guests have commended the hotel's WiFi reliability and the availability of a good internet connection. While some visitors expressed no complaints about the WiFi, others noted that WiFi coverage was primarily limited to areas like the pool. However, there are multiple mentions of issues with WiFi in the rooms with some guests indicating that there was no WiFi available in the rooms at all or experiencing poor connectivity. Specific feedback highlighted limited WiFi coverage, particularly in room number 25 and indicated that the lack of WiFi and outlets in the rooms could be a drawback for some guests.

Pool
The pool area at Hotel Dunas Puerto receives high praise from guests, often highlighted as one of the standout features of the hotel. Visitors frequently mention the pool as clean, spacious and well-maintained, creating an inviting space for relaxation and enjoyment. The outdoor setup, inclusive of a large and secure swimming pool, is supplemented by well-kept gardens, enhancing the tranquil atmosphere. Families appreciate the good features for kids and many guests enjoy lounging by the pool with the added option of the snack bar, despite it occasionally being closed.

Guests consistently describe the pool as amazing, fabulous and phenomenal. The clean and often very large pool area tends to be one of the most enjoyed amenities, providing a pleasant environment to rest, sunbathe and have a drink. The maintenance of the pool area and gardens is frequently acknowledged, suggesting regular upkeep contributing to a positive experience. Although the pool is sometimes open to non-hotel guests, which can be annoying during events, the overall sentiment remains positive due to the pool's excellent condition and the enjoyable ambiance it offers.

The pool's overall appeal is bolstered by its serene surroundings, making it a magnificent place for guests to unwind. Even the few mentions of inconvenience, such as small size or outside guests, do little to detract from the overwhelming appreciation for the pool area. Combining a great atmosphere with attentive staff, Hotel Dunas Puerto's pool area emerges as a definitive highlight for many guests.

Parking
The parking situation at Hotel Dunas Puerto generally garners positive feedback from guests, highlighting its convenience and ample availability. Guests appreciate the large, private and secure parking area with several mentions of a plentiful and accessible parking lot that makes it easy to park. Furthermore, free parking is a significant perk with free parking spaces available both on-site and in a large unpaved area adjacent to the hotel. The facility also offers guarded parking included in the price, making it an attractive option for those concerned about security.

However, some reviews point out a few downsides. The parking system is sometimes described as inconvenient with mentions of having to notify staff each time to enter or exit the area. A few guests also noted that the parking can be tight and difficult to find open spots during peak times. The lack of shade in the unpaved area is a minor drawback, as cars can get quite hot. Nevertheless, the overall sentiment suggests that parking at Hotel Dunas Puerto is a positive experience with the benefits outweighing any minor inconveniences.

3 Star
Hotel Dunas Puerto has received mixed reviews regarding its three-star rating. Guests commonly noted that the facilities and services fell short of their expectations for a hotel in this category. The breakfast offerings were criticized for being subpar with poor quality juice, not-so-great coffee and limited variety. Similar sentiments were expressed about dinner, which didn't meet three-star standards either.

Reviewers also highlighted a lack of adequate facilities typically associated with a three-star establishment. Many found the hotel more akin to a campground or a bungalow than a proper hotel, pointing out that it seemed outdated and in need of refurbishment.

While some guests mentioned that it was sufficient for an overnight stay, they also felt that it did not deserve its three-star rating. The cleaning standards were also brought into question with some suggesting it was more suitable for a one-star rating.

In summary, the consensus indicates that Hotel Dunas Puerto may be adequate for a brief stay, but it does not meet the expectations of a three-star hotel in terms of facilities, service and overall quality.

Outdoor Pool
Hotel Dunas Puerto boasts a spacious and beautifully maintained outdoor pool area that significantly enhances the guest experience. The pool, set within well-kept gardens, offers a relaxing atmosphere, making it a standout feature of the hotel's amenities. Guests consistently highlight the attractiveness and pleasant nature of the pool area, describing it as both large and enjoyable. The hotel's layout effectively accommodates these expansive pools, contributing to a tranquil and inviting environment. Additionally, the presence of a poolside bar and restaurant further complements the enjoyable poolside experience, offering convenience and added relaxation for guests.

Dog Friendly
Hotel Dunas Puerto is celebrated for its pet-friendly policies, making it a top choice for travelers with furry companions. Pets are welcomed for a modest fee of €6 per night and the spacious rooms are ideal for accommodating dogs, including those of larger sizes. The hotel allows pets in all common areas, ensuring a seamless experience for pet owners. The garden spaces, though sometimes noted to have issues with cleanliness, offer a place for pets to roam.

While the hotel is mostly praised for being dog-friendly, it does have some regulations that limit pets' presence around the pool area to maintain tranquility for all guests. The hotel encourages responsible pet ownership, suggesting that stricter rules might be necessary to prevent disturbances caused by unattended or barking dogs. Despite a few concerns about noise and cleanliness, most guests appreciate the hotel's welcoming attitude towards pets, making it a preferred destination for families traveling with their beloved animals.


Yes, Hotel Dunas Puerto has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Hotel Dunas Puerto.

Yes, Hotel Dunas Puerto welcomes dogs.

Yes, parking facilities are available at Hotel Dunas Puerto.

No, Hotel Dunas Puerto doesn't have a gym.

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