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Summary of reviewsCasa de las Olas Surf & Beach Club receives high praise for its prime beachfront location, providing guests with spectacular ocean views, direct sea access and a serene, private atmosphere. This setting makes it an ideal getaway, allowing visitors to easily retreat from the bustling downtown area and enjoy uninterrupted days by the water.
The hotel's restaurant is lauded for its delicious and high-quality food, particularly the sopecitos and the terrace dining experience with stunning sunset views. However, the restaurant's early closure and lack of alternative dining options nearby suggest that extending dining hours could significantly enhance the guest experience.
Room quality at Casa de las Olas Surf & Beach Club is a mixed bag. While generally clean, comfortable and well-equipped with essentials like air conditioning, TV and internet, some rooms are smaller and less ventilated, leading to a feeling of enclosure. There are occasional maintenance issues such as old furniture and malfunctioning lights. Despite these drawbacks, the terrace views contribute positively to the overall stay, though better lighting and stricter guest rules for late-night activities would improve the ambiance and nighttime peace.
The hotel's cleanliness is commendable, especially in common areas like the pools, beach and beach club, which are frequently noted for their tidiness. However, isolated areas, such as dusty surfaces and unattended reception, suggest room for improvement. Friendly and efficient cleaning and security staff elevate the guest experience.
The exceptional staff at Casa de las Olas Surf & Beach Club is a standout feature, enhancing all aspects of the guest experience. From attentive and friendly receptionists to helpful restaurant staff, the team's dedication to personalized and warm service makes guests feel welcomed and cared for. Staff members like Karina and Palacios receive special mentions for their outstanding service and attentiveness.
The hotel's swimming pools, particularly the main and rooftop pools, are a highlight for many guests. The pools are well-maintained, warm and inviting, providing a perfect environment for relaxation. The rooftop pool’s design and nighttime allure are especially praised, contributing to a memorable evening ambiance despite minor lighting issues.
In conclusion, Casa de las Olas Surf & Beach Club offers a charming beachfront retreat with beautiful ocean views, outstanding staff service and enjoyable amenities, including well-maintained pools. While certain areas like room maintenance and extended dining hours could use improvement, the general consensus is that it provides a peaceful and pleasant stay for guests looking to unwind by the sea.
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