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Summary of reviewsBest Western Toluca receives generally positive reviews from guests who value its convenient location in Toluca. Situated near major roads and attractions like Nevado de Toluca, it appeals to those looking to explore the area while maintaining good transportation links for other activities and events. Although the immediate vicinity isn't ideal for walking to shops, its accessibility makes it a practical choice for visitors.
The breakfast at Best Western Toluca is frequently praised for its taste and variety, with many guests considering it a highlight due to its complimentary nature and the friendly staff who enhance the dining experience. Most find the breakfast enjoyable, though some suggest improvements in portion sizes and menu diversity.
Room reviews are largely positive regarding their spaciousness, cleanliness, and comfort, with natural light and occasional balconies being beneficial. Despite the absence of luxury amenities like air conditioning, guests find the rooms reasonably comfortable for a straightforward stay. Some minor negatives include hard mattresses and occasional noise, but these are often outweighed by the room size.
The hotel prides itself on cleanliness and comfort, consistently maintaining high standards despite being an older property. Impeccable cleanliness and friendly staff contribute to a welcoming atmosphere. While minor issues like a damp smell are noted, they don't overshadow the hotel's overall pleasant reception.
The staff at Best Western Toluca are frequently commended for their exceptional service, characterized by friendliness and professionalism. Their attentiveness and warmth create an environment where guests feel genuinely cared for, enhancing their stay despite minor service issues.
Regarding beds, opinions vary with some guests appreciating the comfort, while others critique the hardness and size of mattresses. Despite these concerns, the attentive service from staff is often seen as a mitigating factor, contributing positively to the overall experience.
Overall, Best Western Toluca stands out for its convenient location, attentive service, cleanliness, and satisfying breakfast, making it a favorable option for travelers seeking a comfortable stay.
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