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Summary of reviewsHotel Casa Ortiz enjoys a commendable reputation, primarily due to its excellent central location in Valles, offering convenient access to shops and downtown attractions. Guests consistently praise the hotel's prime positioning alongside the friendly and attentive staff, contributing to an overall satisfying experience.
The rooms at Hotel Casa Ortiz are generally described as spacious, very clean and in excellent condition. Many rooms are larger than expected, providing a level of comfort that includes appreciated amenities like air conditioning. Despite a few reviewers mentioning smaller, cave-like rooms, the overall sentiment leans towards satisfaction with the rooms' cleanliness and aesthetic appeal. Guests often highlight that the rooms look even better in person than in photos.
Cleanliness is a standout feature of Hotel Casa Ortiz with the property consistently receiving high marks for maintaining spotless rooms and facilities. The commitment to hygiene ensures a tranquil and comfortable environment for guests, who frequently note the hotel's beauty and comfort.
The hotel's staff also contributes significantly to the positive guest experience. Described as friendly and super attentive, the staff's dedication to customer service is often highlighted with special commendations for individuals who go above and beyond, such as Miss Lety. Though there are occasional remarks about less attentive staff members, these instances are rare compared to the prevailing positive feedback.
The pool at Hotel Casa Ortiz receives mixed reviews. Many guests appreciate its pleasant and clean appearance, enjoying it as a spot to cool off, particularly mentioning its appeal to children. However, the pool's maintenance standards and water temperature receive varied feedback with some guests finding it too cold or dirty at times. Despite these inconsistencies, the pool remains a generally enjoyable feature for many visitors.
Overall, Hotel Casa Ortiz is well-regarded for its strategic location, clean and comfortable rooms, high standards of cleanliness and friendly staff, creating a welcoming and pleasant stay for guests.
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