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Summary of reviewsSuites Arcoiris in Villa de Leyva is highly praised for its serene and picturesque location amidst the stunning natural beauty of the valley and mountains. Guests appreciate the awe-inspiring views, especially from room balconies at sunrise, offering tranquility and ease of access to ecological paths with valleys and waterfalls. This peaceful, secluded setting is ideal for relaxation and rejuvenation, complemented by the beautifully immaculate rooms and an amiable, helpful staff.
The hotel's spacious, clean, and beautifully appointed rooms contribute significantly to guest satisfaction, offering an ideal environment for rest and enjoyment. Guests are captivated by the incredible vistas and peaceful atmosphere, further enhanced by the excellent, attentive service from the staff. While minor issues such as high pillows and slight discrepancies between room assignments and online photos are occasionally mentioned, the overall experience remains overwhelmingly positive, with the extraordinary views and commendable service featuring prominently.
Cleanliness is an acknowledged strength of Suites Arcoiris, with guests noting the well-maintained rooms and organized surroundings as perfect for relaxation. While there are some minor concerns with water temperature management and cleanliness in certain areas, such as the spa and restaurant, the majority of feedback emphasizes the comfortable and quiet environment.
The staff at Suites Arcoiris consistently receives high praise for their exceptional hospitality, characterized by their friendly and accommodating nature. Guests highlight the attentive service and flexibility, particularly in addressing booking errors. This dedication ensures a smooth and stress-free experience, enhancing the overall enjoyment of guests through efficient communication and responsive interactions, notably via WhatsApp. The welcoming and service-oriented atmosphere leaves guests highly satisfied, inclined to return, and eager to recommend Suites Arcoiris to others.
Overall, Suites Arcoiris presents a memorable stay largely attributed to its breathtaking location, spacious rooms, and outstanding staff service, offering a harmonious blend of relaxation, accessibility, and enjoyment.
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