InfoSummary of reviewsHotel Gran Palmeiras is highly regarded for its picturesque location near a lake and the Actopan River, offering breathtaking views and convenient access to natural water features. This setting proves ideal for families seeking relaxation and quality time in a comfortable atmosphere, enhanced by friendly and accommodating staff. Guests particularly appreciate the short walk to the beach, making it a favored destination for beach enthusiasts due to its accessibility and scenic surroundings.
Dining at Hotel Gran Palmeiras is highlighted by flavorful dishes at affordable prices, making mealtime enjoyable for guests. While the restaurant could benefit from a more diverse menu and improvements in ingredient freshness, the quality of the food is mostly satisfying, solidifying the hotel's dining experience as a commendable option.
The spacious rooms stand out as a key highlight of the hotel, frequently praised for their comfort and cleanliness. Guests appreciate the tidy environments, well-maintained bathrooms, and air conditioning, contributing to restful nights. Although some variability in cleanliness is noted, the general consensus points to a dedicated effort towards maintaining super clean spaces, further enhanced by the friendly staff.
The hotel's cleanliness extends across all facilities, including the pool, bathrooms, and rooms, fostering a cozy and pleasant environment. While minor improvements in some common areas and bathrooms are mentioned, overall cleanliness consistently meets guest expectations.
The staff at Hotel Gran Palmeiras receive unanimous praise for their exceptional service and hospitality. Guests frequently commend the friendliness and attentiveness of team members, highlighting individuals such as Melly Domínguez and Emilio for their notable contributions to guest satisfaction. The reception team provides a warm welcome and smooth experiences, further establishing the staff as a key strength of the hotel.
The pool area is celebrated for its cleanliness, warm water, and ample space for relaxation, enhanced by stunning views. Although food and drinks are restricted to maintain cleanliness, this policy supports a pristine pool environment. The peacefulness of the area is complemented by turning off lights by 10 PM, ensuring a restful atmosphere. Despite occasional remarks about cleanliness lapses, the pool remains a prominent feature that enriches the overall guest experience.
Overall, Hotel Gran Palmeiras delivers a well-rounded experience with its favorable location, comfortable accommodations, attentive staff, and enjoyable amenities, making it a desirable choice for travelers seeking relaxation and convenience. Show more
