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Summary of reviewsGolden Ocean Marina Hotel stands out for its enviable location between a serene lagoon and an expansive sea, offering breathtaking views that guests frequently commend. The beachfront setting not only provides access to water activities but also a tranquil environment perfect for relaxation. Spacious suites with direct water access and picturesque views further enhance the experience, alongside a consistently praised friendly and professional staff. The team, led by individuals such as Mr. Ahmed Saad and others, is noted for exceptional service, ensuring a welcoming and attentive atmosphere throughout guests' stays.
The hotel's beach receives consistently positive feedback for its well-maintained and beautiful surroundings. Guests can enjoy a variety of beach experiences, with wide private spaces contributing to a serene environment, despite occasional crowding. Service on the beach is also highly praised, adding to its allure.
While the location, staff, and beach experience receive high marks, there are mixed reviews in other areas. Breakfast offerings, although appreciated for quality and convenience in-room, could benefit from greater variety and choice to better reflect the hotel's standards. Room reviews highlight stunning vistas and comfort, reminiscent of a Maldives vacation, but also point to necessary renovations and updates in furnishings and maintenance.
Cleanliness is a concern, with varied feedback pointing to outdated facilities and occasional issues with hygiene, despite some guests finding their suites visually appealing and clean. The overall upkeep, especially in common areas, requires improvement to meet guest expectations consistently.
Although the hotel offers comfortable beds, issues with cleanliness, including unpleasant odors and insufficient room cleaning, have been reported. A concerted effort to enhance room and linen hygiene could further improve guest satisfaction.
While Golden Ocean Marina Hotel offers a generally positive experience, particularly through its unique location and exemplary staff service, attention to areas such as breakfast variety, room maintenance, and cleanliness will be key to elevating the overall guest experience. Show more
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Categories
Resort near The Beach
Located in Marina Village, this resort offers convenient access to the beach. It provides a range of resort facilities, enhancing the beach experience.
Family Friendly Resort
Offers family-friendly accommodations.
5-Star Resort
Located in Marina Village in El Alamein, this hotel is identified as 5-star and has received positive guest feedback. Its location within the Marina area suggests a focus on a high-quality leisure experience.
Resort with Children's Pool
This hotel is noted as child-friendly with a children's pool, kids' club, children's play area, and a children's buffet. Some suites even feature a private pool with panoramic views.
Luxury Resort
Resort for Honeymoon
Romantic Resort
Resort with Swimming Pool
Children's Pool Private Pool Outdoor Pool
Resort with Outdoor Pool
Resort with Private Pool Rooms
Room Types
Deluxe Floating SuiteThis suite features a seating area, bathrobe and a glass floor overlooking the Marina Lake.
Lake SuiteWith direct access to the lake, this suite has a dining area, Jacuzzi and microwave.
Royal Floating SuiteThis suite features a microwave, kitchenette and a glass floor plus a private Jacuzzi with panoramic view of the Marina Lake.
Guest Reviews
7.3
Good
Location
Golden Ocean Marina Hotel boasts an enviable location that guests frequently praise for its beauty and strategic advantage. Nestled between a stunning lagoon and the expansive sea, the hotel offers magnificent views that make it a standout choice for travelers seeking serenity and scenic vistas. The beachfront location provides guests with easy access to water activities, while the picturesque marina adds to the allure. Guests highlight the hotel's tranquil setting, noting that its prime positioning makes it ideal for relaxation.
Moreover, the spacious suites enhance the experience by offering expansive and beautiful views, some even allowing direct access to the water. The hotel is described as clean and well-maintained, with friendly staff contributing to an enjoyable stay. While a few guests mentioned its remoteness, the overall consensus is that the location itself, complemented by excellent amenities, is the defining feature of the guest experience at Golden Ocean Marina Hotel.
Breakfast
At Golden Ocean Marina Hotel, the breakfast experience garners mixed reviews, offering both delightful and less favorable aspects. On a positive note, guests frequently mention the breakfast as delicious, fresh, satisfying, and hearty, with the convenience of warm meals served directly to suites enhancing the dining experience. The breakfast is described as enjoyable and diverse by some, providing plenty for those seeking a fulfilling start to their day.
However, several reviews highlight areas for improvement. Guests often note limited options, a lack of variety, and a basic menu that may not align with the expectations set by the hotel’s rating and cost. Some express dissatisfaction with the fixed menu in place of a buffet, which might not meet the diverse preferences of visitors. There are mentions of issues such as the need for room service breakfast and complaints about quality, highlighting concerns over occasional freshness and limited beverage offerings, including the absence of alcohol.
Overall, while some guests appreciate the breakfast offerings for their quality and convenience, others suggest there is room to enhance the variety and overall experience to better match the hotel's standards.
Rooms
The Golden Ocean Marina Hotel boasts a range of spacious accommodations, with numerous guests appreciating the beautiful views from their rooms, particularly those overlooking the marina lake. The suites generally receive praise for their comfort and the stunning vistas they offer, with some guests likening the experience to a Maldives getaway. An outdoor jacuzzi and direct access to the lake are additional highlights that enhance the stay.
However, feedback on room maintenance is mixed. While some guests find their accommodations to be clean and well-maintained, others report issues with cleanliness and outdated furnishings. The need for renovation and updated furniture is noted, with some suites appearing run down and lacking in maintenance. Room service experiences have been inconsistent as well, suggesting an area for improvement in terms of readiness and available provisions.
Overall, while the hotel's natural setting and room views contribute substantially to a positive guest experience, attention to room upkeep and furniture updates could elevate the stay significantly.
Beds
The beds at Golden Ocean Marina Hotel generally receive positive remarks for comfort, providing a restful experience for guests. However, there are significant concerns regarding cleanliness and maintenance. Some guests reported unpleasant odors from the pillows and discomfort due to unclean linens, which even led to allergies for a few. There were reports of rooms not being sufficiently clean, with mentions of insects and ants. The issue of cleanliness extended to the linens and the response from the cleaning staff, which some guests found lacking.
Cleanliness
Golden Ocean Marina Hotel presents a mixed experience for visitors, particularly concerning its cleanliness. On the positive side, some guests found the place to be clean and visually appealing, with select suites offering acceptable levels of cleanliness. Despite these instances, the majority of feedback points towards significant challenges in maintaining hygiene standards. Setbacks include outdated facilities and furniture, pervasive dust, and unpleasant odors. Structural issues such as poor bathroom drainage, non-functional jacuzzis, and water leakage further hinder the overall quality. Common areas, linens, and the pool have been noted for their substandard cleanliness, with some guests even encountering more serious problems like rat infestations. While the property has potential and occasional glimpses of cleanliness, substantial improvements in housekeeping and infrastructure upkeep would enhance guest satisfaction considerably.
Staff
Golden Ocean Marina Hotel boasts a remarkable team that consistently receives high praise from guests. The staff, renowned for their friendliness and professionalism, have left a lasting impression on visitors. Special commendations are frequently given to Mr. Ahmed Saad, the hotel manager, and Ahmed at reception, both of whom are noted for their courtesy and excellence in service. Guests frequently mention the supportive receptionists, including Radwa, Khaled, Hazem, and Mohamed Zidan, praising their cooperation and dedication to ensuring an outstanding experience.
Whether assisting with requests or offering guidance, the staff demonstrates responsiveness and a genuine willingness to go the extra mile. Amira is another standout, appreciated for her welcoming demeanor. Although the team may sometimes appear busy, they maintain a warm, polite, and helpful attitude. The overall hotel management, led by individuals like Mr. Ahmed at reception, is characterized by elegance and refinement, contributing to an excellent guest experience. Their ability to accommodate various needs solidifies the hotel's reputation as a destination that prioritizes guest satisfaction through exceptional service.
Beach
The beach near the Golden Ocean Marina Hotel is consistently praised for its prime location and stunning beauty. Guests highlight the cleanliness of the beach, noting that it is both very beautiful and exceptionally well-maintained. The service provided on the beach receives excellent reviews, described as wonderful and flexible, enhancing the overall beach experience. Although the beach can sometimes be overcrowded, it offers private and wide spaces, giving visitors a chance to enjoy its serene environment. Access to the beach involves walking through a building, but multiple beach options are available, providing varied experiences for guests. Despite a few calls for more services, the core offerings remain highly appreciated.
Yes, Golden Ocean Marina Hotel has pool(s) that belong to one or more of the following categories: Children's Pool, Private Pool, Outdoor Pool.
No, a spa isn't available at Golden Ocean Marina Hotel.
No, Golden Ocean Marina Hotel doesn't allow dogs.
No, parking facilities aren't available at Golden Ocean Marina Hotel.