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Summary of reviewsLagoona by Isrotel Collection, located in the heart of Eilat, offers a combination of prime location, excellent service and fine amenities ensuring a memorable stay for its guests. Its central position places visitors within easy walking distance of the beach, shopping malls and various local attractions, making it an ideal choice for those looking to explore the vibrant tourist area.
The hotel’s breakfast offerings are a hit among guests, noted for their variety and taste. With an array of options from omelets to pancakes, the breakfast is described as a delightful culinary experience. Similarly, dinner at the hotel receives commendation for its high-quality, delicious and varied meals. The attentive service enhances the dining experience, although improvements could be made in the variety of dishes on Fridays and the crowding in the dining room.
Guests enjoy spacious and clean rooms, many of which offer beautiful views of the mountains and lagoon. Despite occasional issues with smaller rooms or minor cleanliness lapses, the overall comfort and modern design of the accommodations receive positive remarks. The staff's exceptional service, from reception to the dining areas, is frequently highlighted. Guests appreciate their professionalism, kindness and dedication to making everyone feel welcome and cared for.
While the free Wi-Fi is generally reliable, there are some complaints about its stability in the rooms. The pool area is well-maintained and popular among families, although it can become crowded and is not heated in winter. The hotel’s proximity to a beautiful beach further adds to its appeal, providing easy access for a relaxing seaside retreat.
However, parking at the hotel is a significant issue with guests often struggling to find adequate parking spaces. This inconvenience detracts from the overall convenience of the otherwise well-located hotel.
Families are especially catered to at Lagoona by Isrotel Collection with numerous kid-centric activities and thoughtful touches like baby food jars and a friendly, accommodating staff. Parents and children alike enjoy the children's club and pool, although extra room features such as interconnecting doors could be improved.
Overall, Lagoona by Isrotel Collection excels in providing a convenient, enjoyable and family-friendly stay with its prime location, exceptional staff service and high-quality dining options. Despite some areas for improvement, particularly regarding parking and room bedding, the hotel remains a highly recommended choice for travelers to Eilat. Show more
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Categories
Luxury Hotel
Part of the Isrotel Collection in Eilat, offering a high standard of luxury accommodation and services. While often all-inclusive, it maintains a level of quality and extensive facilities characteristic of the Isrotel brand's higher tiers.
Family Friendly Hotel
This is an all-inclusive hotel with plenty of activities for the little ones and the whole family. Guests enjoy delicious meals at any time of day, including ice creams and popsicles, and a wide variety of refreshing cold, hot, and alcoholic drinks – unlimited. It is located on Eilat's vibrant North Beach promenade.
Business Hotel
While specific business amenities aren't detailed, its reputation and facilities suggest it caters to upscale clientele, including business travelers. Please contact the hotel directly for detailed information.
4-Star Hotel
Part of the Isrotel Collection, Lagoona offers an all-inclusive resort experience. Its location on North Beach makes it perfect for families and travelers looking for a relaxing beach vacation with comprehensive amenities.
Hotel with Outdoor Pool
This hotel features an outdoor pool, offering a pleasant area for guests to swim and relax. It is part of the Isrotel collection known for quality amenities.
Hotel with Children's Pool
This all-inclusive hotel is designed with families in mind, offering a range of activities and entertainment for children. The inclusion of meals and drinks simplifies the vacation experience, allowing families to focus on enjoying their time together by the pool.
Hotel with All Inclusive Packages
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Children's Pool Pool Swim Up Bar Outdoor Pool
Accessible Hotel
Hotel with Gym
Hotel with Swim Up Bar
Room Types
Mountain View Room New This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony.
Marina View Room NewThis air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony.
Standard Pool View Room NewThis air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with pool views.
Studio Family Room NewFeaturing free toiletries, this studio includes a private bathroom with a bath and a hairdryer. The studio has tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, a minibar, as well as a wardrobe.
Pool View Family Room New This air-conditioned family room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with pool views.
Guest Reviews
8.7
Very Good
Location
Nestled in the heart of Eilat, Lagoona by Isrotel Collection boasts an enviable location that draws commendations from its guests. The hotel is ideally situated just a stone's throw from the promenade, a mere 50 meters away, placing visitors within easy walking distance to the beach, shopping malls and various local attractions. This prime location in the center of Eilat is described as perfect, super central and convenient, offering guests unparalleled access to the vibrant tourist area, including the bustling marina and impressive nearby hotels.
The hotel's proximity to the promenade and the sea provides a tranquil yet accessible environment, making it easy for guests to explore the scenic boardwalk and enjoy water attractions. Furthermore, everything from fine dining to excellent shopping is conveniently close, enhancing the overall convenience and appeal of staying here. Various reviews highlight that the location is not only excellent but also central, placing it at the heart of all major activities and amenities.
Guests also appreciate the serene and pleasant surroundings, which contribute to a peaceful stay amidst the lively locale. The combination of a central position, fine facilities and very positive staff interactions makes Lagoona by Isrotel Collection a highly recommended choice for travelers seeking a convenient and enjoyable stay in Eilat.
Breakfast
Lagoona by Isrotel Collection has garnered high praise for its breakfast offerings, reflecting a consistent theme of satisfaction among its guests. Many highlight the rich and diverse selections available with descriptions of tasty and delicious food underscoring the high quality of the meals served. Guests frequently mention the breakfast as being not only hearty but also varied with plenty of options ranging from omelets to pancakes, contributing to a fulfilling start to the day. The dining experience is further enhanced by the convenience of breakfast being served until 10:30, accommodating different morning schedules.
The food receives accolades for its freshness and high level of taste, making it stand out in comparison to other hotels. Despite a few mentions of weekend breakfasts not meeting expectations, the overwhelming consensus is one of excellence. The breakfast is described as not just a meal, but a delightful culinary experience with something for everyone, ensuring a great start to the day.
Dinner
Lagoona by Isrotel Collection offers a culinary experience that largely impresses its guests. Reviewers frequently praise the quality and variety of the meals with descriptive terms like perfect, delicious and excellent being commonplace. Many highlighted the wide selection of dishes available at dinner, noting that the food was not only tasty but also diverse. The staff was commended for their excellent service, contributing to an overall positive dining experience.
Several guests appreciated the high quality of the meals, describing them as gourmet and even chef-level with unique dishes that rarely repeated. The abundance of delicious food was a recurring theme with many noting that all meals, including lunch and evening options, were delectable. The inclusion of fresh ingredients and the attention to special dietary needs, such as allergies and sensitivities, were also positively mentioned.
Despite the many laudatory reviews, there were some areas for improvement. A few guests noted that the variety of food could be better, particularly on Friday evenings, which lacked diversity. Some found the dining room small and crowded, while others felt that specific meals did not meet their expectations in terms of taste or vegetarian options. Additionally, the dinner experience during certain nights, such as Saturdays, was considered less impressive by some.
Overall, Lagoona by Isrotel Collection provides a dining experience that leaves most guests very satisfied, thanks to its high-quality, delicious and varied meals, coupled with excellent service. Yet, for an even more refined experience, attention to variety and specific guest feedback could be beneficial.
Rooms
Lagoona by Isrotel Collection offers guests an impressive array of spacious and clean rooms. Many reviews highlight the large rooms, some even boasting beautiful views of the mountains and lagoon from their balconies. The newly renovated rooms are particularly noted for their cleanliness and modern design. Visitors often describe their accommodations as comfortable and well-maintained, making for a pleasant stay.
Despite the many positive remarks, a few guests pointed out issues such as small guest rooms, malfunctioning mini-bars and occasional cleanliness lapses, such as stained towels and a few rooms with cigarette smells. Nonetheless, the overall consensus emphasizes the quality of the rooms, the helpfulness of the staff and the enjoyable comfort of the beds and furnishings.
Some rooms lack balconies or have smaller balconies than expected, but this does not seem to detract significantly from the overall experience. For families, the hotel's spacious family rooms and fun children's beds are a notable perk. In summary, while there are minor areas for improvement, the Lagoona by Isrotel Collection primarily excels in providing large, clean and comfortable accommodations with beautiful views and excellent service.
Beds
Guests have mixed opinions about the beds at Lagoona by Isrotel Collection. While some guests noted that the beds and bedding were comfortable, others expressed dissatisfaction. A notable number of reviews mentioned that the beds were uncomfortable with many pointing out issues with the pillows as well. Connected single beds instead of true double beds were a recurring complaint and there were mentions of the bedding being inadequate with some even noting cleanliness issues such as dust under the bed and stains. On a positive note, some guests appreciated the overall comfort of their rooms and praised the hotel's efforts to provide amenities like baby beds and room cleaning services. However, the need for improved bedding and more comfortable pillows was a common theme.
Cleanliness
The hotel Lagoona by Isrotel Collection consistently receives high praise for its cleanliness. Guests frequently highlight the exceptionally clean and tidy rooms and common areas. Many reviews commend the hotel for its spotless condition with mentions of the cleanliness being unmatched and outstanding. The daily cleaning service is appreciated and the diligent staff is often noted for their organization and attention to detail. Despite a few isolated comments regarding average cleanliness and minor issues like dust under the bed or stains, the overall impression is that the hotel maintains a very high standard of cleanliness. The dining areas, pool, corridors and entire hotel environment are all described as very clean, contributing to an overall pleasant and hygienic stay.
Staff
At 'Lagoona by Isrotel Collection', the standout feature that guests frequently praise is the staff's exceptional service and friendliness. From the reception to the dining room, bar and even the cleaning crew, the team is consistently described as helpful, kind and attentive. The reception staff is noted for their professionalism and willingness to assist with special mentions of Marlena, the customer relations manager and Nikita, the bartender, for their outstanding service.
Guests appreciate the polite and considerate attitude of the entire team, highlighting their ability to make everyone feel welcome and cared for. The hospitality is deemed excellent with mentions of the staff's full availability and thoughtful service. Whether it’s the cheerful reception or the supportive and pleasant service at the dining areas, the staff’s dedication to ensuring a pleasant stay does not go unnoticed.
The dining experience also receives high marks with delicious food and excellent service. The chefs are recognized for their ability to create a variety of mouthwatering dishes, which are part of the extensive and high-level meal offerings. Additionally, the hotel provides numerous activities for children, enhancing the overall family-friendly atmosphere.
Overall, the combination of an attentive and friendly staff, professional service and delightful culinary experiences contributes to the high satisfaction of guests at 'Lagoona by Isrotel Collection'.
Wi-Fi
Guests have had mixed experiences with the Wi-Fi at Lagoona by Isrotel Collection. Many appreciated the availability of free Wi-Fi with several noting that it was fast, stable and reliable, contributing positively to their stay. However, others mentioned that the Wi-Fi inside the rooms was not satisfactory, describing it as unstable at times. Overall, while the hotel offers free Wi-Fi that generally works well, there are occasional issues with connectivity, particularly in the rooms.
Pool
Lagoona by Isrotel Collection has received a range of positive and constructive feedback regarding its pool facilities. Many guests have praised the pool, describing it as beautiful, clean and pleasant. It seems to be a popular feature, especially for families with children who have particularly enjoyed the facilities catered for them. The pool area is noted to be well-maintained and inviting and the availability of ice creams and drinks adds to the enjoyment.
However, some guests have highlighted a few areas for improvement. Several reviews mention that the pool is somewhat small and can get crowded, leading to a lack of space for everyone. Additionally, during winter, the pool can be quite cold as it is not heated, which has been a point of concern for some visitors. Despite these aspects, the overall sentiment towards the pool at Lagoona by Isrotel Collection remains positive with its cleanliness and overall appeal standing out as key strengths.
Beach
Lagoona by Isrotel Collection boasts a prime location with close proximity to a beautiful beach, making it an excellent choice for beach lovers. Nestled near the scenic promenade and marina, guests appreciate the convenience of being barely 100 meters from the sea with some mentioning it takes just a quick 2-7 minute walk to reach the waterfront. The beach itself is noted to be conveniently located, enhancing the appeal of the hotel for those looking to spend their days basking in the sun or enjoying the coastal environment. Despite a few remarks about needing to pay or venture a little further for certain beach routes, the overwhelming feedback highlights the hotel's favorable position near the beach and the ease of access it provides for a relaxing seaside retreat.
Parking
Visitors to Lagoona by Isrotel Collection have consistently voiced concerns about the hotel's parking facilities. The primary issue revolves around the lack of adequate parking spaces, which are often not proportional to the number of rooms. Guests commonly noted that the hotel's parking lot is small and frequently full, necessitating a search for alternative parking solutions, often far from the hotel.
Many have highlighted the difficulties in finding available spots, exacerbated by the necessity to sometimes park at a distance that entails long walks, occasionally in challenging weather conditions. The hidden or distant parking lots often involve additional fees, adding to the inconvenience. Guests also mentioned that while there is some free parking around the hotel, these spaces were regularly occupied, forcing them to opt for expensive paid parking services.
Overall, while Lagoona by Isrotel Collection offers an array of enjoyable activities, the parking situation remains a notable drawback and future visitors may need to plan accordingly to manage this aspect of their stay.
Family
'Lagoona by Isrotel Collection' provides an array of kid-centric activities that make it a fantastic choice for family vacations. Guests repeatedly highlight how family-friendly the hotel is, noting the extensive accommodations suitable for children and the abundance of activities geared towards youngsters and teenagers. The kids particularly enjoy the pool and the children’s club offers a solid range of activities to keep them entertained throughout the day.
Parents appreciate the thoughtful touches like baby food jars and the friendly, accommodating staff who ensure a pleasant stay for families of all sizes. Although some found the family rooms small and noted a lack of interconnecting doors, the overall family experience receives high praise.
Special occasions like children's birthdays are celebrated by the staff, adding a personal touch to the family-oriented atmosphere. The hotel’s array of activities for children, including the children's play area, though it could be improved, still provides ample entertainment for the kids.
Lagona's family-friendly amenities and the focus on creating enjoyable experiences for both children and parents make it a highly recommended destination for those looking to spend quality time with their loved ones.
4 Star
Lagoona by Isrotel Collection offers an excellent value for money, standing out as a 4-star classic, especially with its very nice all-inclusive offer. Guests found the hotel to provide amazing value, noting it as excellent quality and perfect value for money. The facilities and services reflect the high standards expected at a four-star level and some guests even likened it to a five-star experience. The hotel has been praised for being worth every penny, making it one of the best value options around.
While some guests mention that there are occasional issues, such as long lines, the overall sentiment is positive with many appreciating the good service and the inclusive dining options. The dining experience, in particular, has been described as one of the best with attention to both the staff's service and the tastefulness of the meals that cater to all guests, including Muslims.
In summary, Lagoona by Isrotel Collection is a good hotel that justifies its four-star rating with excellent facilities and high value for money, ensuring a satisfying stay for its visitors.
All-Inclusive Packages
Lagoona by Isrotel Collection is a standout in the realm of all-inclusive resorts, providing guests with an abundantly satisfying experience. Everything is available on tap, from food and alcohol to snacks and cocktails, making it a true all-inclusive stay. The all-inclusive package includes three hearty meals a day, all of which are of high quality and feature a wide variety of options that are well-advertised and thoroughly enjoyed by the guests.
The convenience of the all-inclusive format cannot be overstated, as it eliminates the hassle of additional costs and makes the vacation much more enjoyable. The resort includes an open bar with quality alcohol and several facilities which add to the overall ease and enjoyment. Cocktails are served from noon to midnight, ensuring that relaxation is never interrupted.
Families, especially those with children, will find the true all-inclusive nature of the resort to be immensely beneficial. Kids can have a great time using the pool and other family-friendly amenities available. Another unique feature is the ability to take single-use food items to the pool, adding to the overall convenience for families looking to maximize their leisure time.
Overall, Lagoona by Isrotel Collection delivers an excellent all-inclusive experience, providing high-quality services, well-appointed rooms, delicious food and a variety of entertainment options that culminate in an indulgent and carefree vacation.
Accessible
Lagoona by Isrotel Collection, nestled conveniently close to shopping areas, offers a generally accessible environment catering to various needs. The hotel's strengths include its accessibility for seniors and those who use wheelchairs, as guests found rooms and main facilities to be accommodating. The surrounding area also enhances the experience by being accessible.
For families, the hotel supports accommodations for children, making it a suitable choice for those traveling with younger ones. However, there are areas for improvement, particularly with better accessibility options overall. Some guests noted that the bar by the pool was not accessible, highlighting specific areas that might need attention. Parking areas were available, although maneuvering at night presented some challenges.
While the hotel scores points for daily indulgences like exclusive desserts and a well-equipped lobby bar, there is room to refine and expand its accessibility features to meet guests' expectations more fully.
Children's Pool
Lagoona by Isrotel Collection offers a dedicated children's pool that is shaded, making it suitable for kids seeking some fun in the sun. The hotel provides a range of child-friendly features, including a children's play area and entertainment staff to keep young guests engaged with various activities. While the pool is on the smaller side and may not be ideal for toddlers, it is an inviting spot for slightly older children. However, some guests have noted that the children's pool could benefit from renovation to improve its appeal. Besides the kids' pool, the hotel also boasts a large general pool for all ages to enjoy.
Outdoor Pool
The outdoor pool at Lagoona by Isrotel Collection has generally received positive remarks from guests. They appreciate the excellent pool with a sea view, which many find pleasant. The pool area stands out for its cleanliness and organization with nice treats and food available by the pool enhancing the overall experience. However, there are a few criticisms with some guests noting that the pool can get crowded and is relatively small for the number of guests. Additionally, there are mentions of the pool needing some painting and maintenance for improvement.
Luxury
Lagoona by Isrotel Collection embodies a truly luxurious experience, offering a high-end relaxation environment for its guests. The hotel delivers high-quality services and luxurious finishes that are evident throughout the property. Guests frequently praised the luxurious and spacious rooms, noting them as particularly comfortable for an opulent stay.
The overall atmosphere was described as organized, very friendly and welcoming, adding to the sense of indulgence. Service excellence was a standout feature with many reviews highlighting the staff's dedication to providing great service and hospitality. The meals at Lagoona were consistently noted as being of a high level with a rich and diverse breakfast selection that left guests satisfied.
This five-star establishment exceeded expectations on multiple fronts, making it a top choice for those seeking a luxury vacation. From amazing amenities to the high level of quality in everything provided, Lagoona by Isrotel Collection ensures a luxurious stay for all its visitors.
Yes, Lagoona by Isrotel Collection has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Swim Up Bar, Outdoor Pool.
No, a spa isn't available at Lagoona by Isrotel Collection.
No, Lagoona by Isrotel Collection doesn't allow dogs.
No, parking facilities aren't available at Lagoona by Isrotel Collection.