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Summary of reviewsVirgin Hotels Edinburgh stands out for its exceptional location in the heart of Edinburgh's old town, providing guests with prime access to historical landmarks, cultural hotspots and a variety of shops, pubs and restaurants. The hotel's modern design, comfortable rooms and stylish decor contribute to a memorable and vibrant Edinburgh experience.
The breakfast at Virgin Hotels Edinburgh has been praised for its excellent quality, variety and overall deliciousness, but there are mixed reviews concerning value for money and service efficiency. Dinner receives high marks for its superb dining options, particularly at The Commons Club and The Eve restaurants with great reviews for both the food quality and the lively bar scene.
Rooms are highlighted for their cleanliness, comfort and modern amenities, although some guests have noted issues with room sizes, noise and unconventional layouts. The bedding is especially lauded for its comfort, adding to a relaxing stay. The hotel's cleanliness standards are consistently high, ensuring an immaculate environment in both private and public spaces.
Staff at Virgin Hotels Edinburgh are frequently commended for their friendliness, professionalism and exceptional service. Standout members of the concierge team go above and beyond to create memorable experiences for guests. Overall, the attentive and welcoming staff contribute significantly to the positive guest experience.
Guests have mixed feedback regarding the complimentary WiFi with many finding it fast and reliable, though some experienced occasional connectivity issues. The gym, while modern and well-equipped, received comments about its smaller size and basic nature, but it is generally appreciated for its convenience.
Families find Virgin Hotels Edinburgh particularly accommodating with spacious family rooms, dedicated family-friendly amenities and a welcoming atmosphere that enhances the stay for those with children. The beds are widely praised for their comfort and high-quality linens, contributing to a luxurious sleep experience.
As a five-star establishment, Virgin Hotels Edinburgh integrates historical charm with modern luxury. Despite some service inconsistencies and issues with room layouts, many guests deem it one of the best hotels in the city. The property shines with its opulent spaces, historic ambiance and an overall high-quality experience. For honeymooners, the hotel offers special packages and thoughtful touches that make celebratory stays particularly special.
Overall, Virgin Hotels Edinburgh garners strong positive reviews for its location, staff and amenities, making it a noteworthy choice for travelers seeking a blend of elegance, comfort and convenience in the heart of Edinburgh. Show more
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Categories
Luxury Hotel
Situated in the Old Town, Virgin Hotels Edinburgh is a luxury hotel offering stylish and comfortable accommodation with a focus on personalized service and a range of amenities.
Hotel for Honeymoon
Virgin Hotels Edinburgh offers a range of suites perfect for honeymooners, including the Eve Branson Suite in the octagonal bell tower of Greyfriars Hall. The Kasbah Tamadot Suite features a Moroccan-inspired attic snug. Ted's Suite, a three-tiered suite, has vaulted ceilings and oak panelling.
Dog Friendly Hotel
This hotel provides a pet-friendly environment, ensuring a comfortable stay for guests and their dogs. Its central location in Edinburgh is ideal for exploring the city.
Hotel with Free Wi-Fi
Located in Edinburgh, this hotel offers free Wi-Fi. Its modern design and central location make it a great choice for travelers needing to stay connected.
Business Hotel
Includes flexible meeting spaces and co-working areas designed for modern business needs. The hotel features integrated technology and is located centrally near the Royal Mile.
5-Star Hotel
A modern 5-star hotel located in India Buildings near Victoria Street. It is noted for its stylish design, comfortable chambers, and positive guest reviews, offering a vibrant luxury experience.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Romantic Hotel
Hotel with Gym
Room Types
Chamber KingThe double room includes a private bathroom fitted with a hairdryer. The unit has 1 bed.
Chamber TwinThe single room includes a private bathroom equipped with a hairdryer. The unit offers 2 beds.
Chamber King Castle ViewThe double room includes a private bathroom equipped with a hairdryer. The unit offers 1 bed.
Chamber King BalconyThe double room includes a private bathroom equipped with a hairdryer. The unit offers 1 bed.
Chamber King TerraceThe double room includes a private bathroom equipped with a hairdryer. The unit offers 1 bed.
Chamber King AccessibleThe double room includes a private bathroom fitted with a hairdryer. The unit has 1 bed.
Grand Chamber KingThe double room includes a private bathroom fitted with a hairdryer. The unit has 1 bed.
Junior SuiteThe suite features 1 bedroom and 1 bathroom with a hairdryer. The unit offers 1 bed.
One-Bedroom SuiteThe triple room includes a private bathroom equipped with a hairdryer. The unit offers 1 bed.
Eve Branson SuiteThis suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a hairdryer. The unit offers 1 bed.
Kasbah Tamadot SuiteThis suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a hairdryer. The unit offers 1 bed.
Greyfriars SuiteThis suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a hairdryer. The unit offers 1 bed.
Edward's SuiteThis suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a hairdryer. The unit offers 1 bed.
Sir Richard's FlatThis spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a hairdryer. The unit offers 1 bed.
Family King SuiteThe suite has 2 bedrooms and 1 bathroom with a hairdryer. The unit has 3 beds.
Guest Reviews
Location
Situated in the heart of Edinburgh's old town, Virgin Hotels Edinburgh boasts an exceptional location that has garnered widespread acclaim from guests. Positioned just off the Royal Mile and nestled on the famed Victoria Street, the hotel offers a perfect base for exploring many of the city's key attractions, including Edinburgh Castle, Holyrood Palace and the Grassmarket.
Guests have praised the hotel's central location, highlighting its proximity to historical landmarks, cultural hotspots and an array of shops, pubs and restaurants. The ease of access to notable sites, all within walking distance, has been repeatedly noted as a major advantage. Whether aiming to visit the castle, stroll down the bustling Royal Mile or venture out to the various points of interest in both the old and new towns, the convenience of the hotel's setting is unmatched.
Besides the prime location, the hotel's stylish and modern design, comfortable rooms and friendly, helpful staff have also contributed to a memorable stay for guests. The superb location combined with high-quality amenities makes Virgin Hotels Edinburgh an ideal choice for both first-time visitors and seasoned travelers eager to experience the vibrant life of Edinburgh.
Breakfast
Breakfast at Virgin Hotels Edinburgh receives mixed reviews from guests. Many highlight a fantastic and delicious breakfast experience with great variety and excellent quality, offering both à la carte and buffet options. Several guests appreciated the convenience of room service and others found the coffee exceptional.
However, the reviews also indicate areas needing improvement. Several guests felt the breakfast was overpriced and lacked value for money. There were frequent mentions of issues with hot food being served cold and a need for better management and organization in the breakfast service. Some found the buffet selection limited, especially regarding hot dishes and noted that the breakfast setup could be confusing and slow.
The ambiance of the 'Eve' restaurant was well-received, adding to the breakfast experience, even though some found the menu not to their taste. Overall, while many guests had positive experiences, there is a notable call for enhancing the variety, consistency and management of the breakfast service to meet expectations better.
Dinner
Virgin Hotels Edinburgh offers a delightful dining experience with two main restaurants: The Eve and The Commons Club. Guests frequently praise the excellent food and service at both venues. The Commons Club, known for its top-notch culinary creations, offers a unique chef’s table dinner that many found to be a highlight. The Eve restaurant also stands out with its often fully booked tables, indicative of its popularity, although some guests did experience less favorable meals.
The hotel’s bar scene receives high marks for its lively atmosphere, great drinks and skilled mixologists. The Commons Club bar, despite being a favorite spot, sometimes leaves guests feeling slightly unwelcome due to its popularity and reservation system.
While the food is generally described as delicious, some guests noted the high prices and occasional service inconsistencies. Room service is available but with a limited night-time menu and ordering via TV can be problematic.
Overall, the Virgin Hotels Edinburgh combines stylish décor with superb dining options, making it a memorable spot for food lovers. Guests particularly enjoyed the attentive staff, varied menu options including vegetarian and vegan dishes and the exceptional quality of food and drink.
Rooms
The rooms at Virgin Hotels Edinburgh have garnered praise for their cleanliness, comfort and thoughtful design. Guests frequently highlight the spaciousness and modernity of the accommodations, noting well-appointed amenities and stylish decor. Several rooms offer impressive views, including vistas of the castle, which are particularly well-received. The bedding is described as extremely comfortable, contributing to an overall relaxing stay.
However, not all feedback is entirely positive. Room sizes vary with some guests finding their quarters smaller than anticipated. Noise can be an issue in certain rooms, especially those near busy streets or nightclubs. The layout of some rooms is considered unconventional, which might not suit everyone's preferences. Despite these minor setbacks, the modern conveniences, high-tech facilities and the meticulous upkeep of the rooms are consistently appreciated.
The hotel's location, coupled with the luxurious and cozy atmosphere of the rooms, is frequently mentioned as a strong point. Features like individual design touches, high-quality furnishings and functionality in the room setup have left a favorable impression on guests, making Virgin Hotels Edinburgh a noteworthy choice for travelers seeking a blend of elegance and practicality.
Beds
Virgin Hotels Edinburgh has garnered a wealth of praise for its bedding with guests frequently highlighting the comfort and quality of the beds. Reviews consistently describe the beds as extremely comfortable with terms like super comfy, very comfortable and amazing appearing repeatedly. Several guests even claimed they experienced the most comfortable beds they had ever slept on at the hotel.
The beds are noted for their spaciousness and high-quality linens, contributing to a luxurious sleep experience. Words like luxury bedding and Hypnos bed underscore the premium sleep environment provided. Many found the beds so cozy that getting up early became a challenge. Clean sheets and superb room hygiene further enhance the overall comfort.
There were, however, a few points of divergence. Some guests found the mattresses a bit too firm or even saggy, while others mentioned the pillows being too soft or of poor quality. A minority also noted that beds, although comfortable, were narrower and shorter than expected and occasionally labeled as small despite being marketed as king size.
Overall, the consensus points to an exceptional sleeping experience at Virgin Hotels Edinburgh with the majority of guests praising the beds for their comfort, spaciousness and high-quality linens.
Cleanliness
Virgin Hotels Edinburgh has garnered positive feedback for its superior cleanliness and modern decor, making it a favorable choice among travelers. Guests consistently describe the hotel as impeccably clean, spotless and well-maintained, ensuring a comfortable and fresh environment throughout their stay. The rooms are highlighted for being exceptionally clean, spacious and stylishly decorated, creating a modern and inviting atmosphere.
The hotel is also praised for its meticulous housekeeping with rooms being cleaned daily and left in perfect condition. Public areas of the hotel are maintained to the same high standard, keeping the entire property looking pristine and welcoming. The staff's friendly demeanor and efficient service further enhance the overall guest experience.
Despite a few instances of cleanliness issues, these were swiftly addressed, indicating a strong commitment to maintaining high hygiene standards. Overall, Virgin Hotels Edinburgh stands out for its modern amenities, beautiful decor and, most notably, its top-notch cleanliness, making it a reliable and pleasant choice for visitors to the city.
Staff
Visitors to Virgin Hotels Edinburgh often commend the hotel's exceptional staff, noting their friendliness, helpfulness and professionalism. The concierge team, including standout members like Cullen and Aiden, frequently go above and beyond to arrange memorable experiences and provide excellent guidance. Throughout the hotel, staff members are consistently described as attentive, welcoming and accommodating. Guests particularly appreciated the warm reception upon arrival with offers such as a glass of champagne.
From the front desk to housekeeping, the team is recognized for their kindness and efficiency. The restaurant and bar staff also receive high praise for their attentive service and pleasant demeanor. Many reviewers highlighted the staff’s ability to make their stay special, whether through thoughtful gestures like birthday surprises or their genuine, friendly interactions. The staff’s dedication to ensuring a positive guest experience clearly stands out, often making a lasting impression on visitors. Overall, the team at Virgin Hotels Edinburgh is credited with significantly enhancing guests' stays through their impeccable service and amiable approach.
Wi-Fi
Virgin Hotels Edinburgh offers complimentary WiFi that has received mixed feedback from guests. On the positive side, many reviewers noted that the internet was very fast and reliable with some highlighting superior WiFi quality and quick, consistent connections. The hotel's smart TV integration was praised, allowing easy access to services like Netflix and YouTube.
However, some guests experienced issues such as slow speeds and unstable connections with a few mentioning periods where the WiFi was not functional. Despite these occasional problems, many guests still found the WiFi service to meet their needs effectively during their stay.
Gym
Virgin Hotels Edinburgh offers a convenient and well-supplied gym facility, which many guests have found to be modern and comprehensive. The gym space, described as spotless and well-equipped with great machines and equipment, is generally appreciated for its reasonable maintenance and quality. Some guests also enjoyed having a yoga mat provided in their room. Despite its positive aspects, a few reviews mentioned that the gym room is a bit small and it doesn't have cleaning wipes. Some guests found the gym to be very basic and noted that it is not always well-looked after. Nonetheless, the overall impression of the gym facility remains positive with suitable equipment and facilities for a satisfactory workout experience.
Family
Virgin Hotels Edinburgh stands out as an excellent option for families seeking a comfortable and enjoyable stay in the city. The hotel boasts great public spaces perfect for hanging out with friends and family. The terrace offers a wonderful spot for relaxing together, enhancing the overall family experience.
Guest rooms are notably spacious, catering well to family needs. Specific family suites are available, some of which include separate kids' bunk beds, making them ideal for young children. This thoughtful accommodation option ensures that families can stay together comfortably.
Reviews universally highlight the hotel's strong family-friendly atmosphere. The environment is attentively designed to be welcoming and accommodating for families, enhancing the overall appeal for those traveling with children. Breakfasts are an enjoyable experience for both adults and kids, adding an extra layer of convenience and satisfaction for family guests.
In summary, Virgin Hotels Edinburgh excels as a family-friendly destination, providing ample space, dedicated family rooms and a welcoming atmosphere perfect for a memorable family stay.
5 Star
Virgin Hotels Edinburgh presents a blend of historic charm and modern luxury, consistently earning praise as a five-star establishment. Guests rave about the fantastic breakfast with some hailing the breakfast team for their exceptional service. The bar, library and terrace add to the allure, providing well-designed, opulent spaces that enhance the overall experience.
The hotel is situated in a historical building built into a cliff, beautifully integrating 400 years of culture and design with modern amenities. Rooms are described as quiet, cool, comfortable and luxurious, maintaining a high level of cleanliness. The luxurious feel extends to both the private and public areas of the hotel, providing a modern yet historic charm.
Service receives mixed reviews; while many guests commend the exceptional, friendly and professional staff, others feel the service falls short of five-star standards. Notably, the bar staff’s attitude and the lack of amenities such as coffee service in the bar and limited room service menus detract from the experience for some. There's a sense that the hotel sometimes struggles with understaffing, which impacts the service quality.
Guests also mention that certain aspects, like the basic room layouts or the inadequately soundproofed accommodation, do not align with five-star expectations, leading to some disappointment given the high price point per night.
Despite these inconsistencies, many guests still deem Virgin Hotels Edinburgh as one of the best hotels in the city with luxurious facilities and a high-quality experience, justifying the five-star rating for many. The overall experience seems to combine comfort, luxury and a rich historical ambiance, making it a notable choice for visitors to Edinburgh.
Honeymoon
Virgin Hotels Edinburgh has garnered praise for its offerings tailored specifically for honeymooners and those celebrating special occasions. Many guests highlighted the availability of honeymoon packages and the exceptional treatment they received, which included welcome chocolates and thoughtful decorations to mark their celebrations. Guests found the honeymoon suites to be fantastic with some even boasting a view of the castle, enhancing the romantic ambiance.
Dining at the Common's Club was mentioned as a delightful experience, particularly with the knowledgeable staff assisting in wine pairings, adding to the special feel of their visit. The hotel's overall romantic style in its decor and atmosphere has been well-received, making it a perfect choice for special dates, wedding anniversaries and birthdays.
The hotel staff's friendliness and helpfulness were frequently commended, contributing to a lovely honeymoon experience. Many couples appreciated gestures like room upgrades at a reduced price, which added to the memorable experience of their stay. Virgin Hotels Edinburgh seems to have struck a chord with those seeking a romantic and memorable stay, making it a favored choice for honeymooners and anniversary celebrations that prompt guests to plan return visits.
Luxury
Virgin Hotels Edinburgh offers a truly luxurious experience, evident in every detail of its design and service. From the grand, stunning entrance to the high-end fixtures and fittings, this hotel stands out as a top-class choice in Edinburgh. Guests frequently praise the luxurious ambiance, exceptional decoration and modern yet sumptuous decor, all of which contribute to the overall feeling of staying in a premium, five-star property.
The spacious, beautifully appointed rooms provide further testament to the hotel’s dedication to comfort and style, featuring luxury bedding and high-quality furniture. Heated floors and thoughtfully designed amenities, including dressing gowns and slippers, add an extra touch of indulgence. Whether in the privacy of their rooms or the elegant public areas, guests feel pampered and well cared for, often likening their experience to that of celebrities.
The hotel's exceptional facilities, including trendy lounges, bars and libraries, create a luxurious yet inviting atmosphere. This balance of funky, modern design with classic luxury ensures a unique and memorable stay. Guests also note the friendly and efficient staff, enhancing the sense of being in a special place where every need is met with high standards and attention to detail.
Virgin Hotels Edinburgh combines old-world charm with contemporary luxury, making it one of the top-rated choices for travelers seeking a lavish and unique stay in the heart of the city.
Dog Friendly
Virgin Hotels Edinburgh has received high praise for its exceptional dog-friendly amenities and services. Guests speak highly of the hotel's welcoming atmosphere for pets, noting that dogs are permitted to accompany their owners throughout the premises. Visitors have highlighted that their pets, whether small or large, were made to feel comfortable and welcomed.
The hotel goes the extra mile by providing dedicated dog beds, bowls and treats, ensuring that pets have everything they need for a pleasant stay. A notable feature includes a comprehensive welcome kit specifically for dogs, which has been well-received by pet owners. The spacious areas available for dogs to relax in are another point of appreciation.
Friendly staff further enhance the experience with many guests mentioning the warm and accommodating attitude towards their pets. The presence of staff members like Ron at The Library, who engage guests in conversation while enjoying cocktails, adds a personal touch that resonates well with both human and canine guests.
Overall, the dog-friendly facilities and services at Virgin Hotels Edinburgh are highly regarded, establishing it as a top choice for travelers with pets. However, guests have suggested even more dog-friendly options to further enhance the experience.
No, Virgin Hotels Edinburgh doesn't have any pool.
No, a spa isn't available at Virgin Hotels Edinburgh.
Yes, Virgin Hotels Edinburgh welcomes dogs.
No, parking facilities aren't available at Virgin Hotels Edinburgh.