Malmaison Edinburgh
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Summary of reviewsSituated in the picturesque and vibrant suburb of Leith, 'Malmaison Edinburgh' has been lauded for its exceptional location. The hotel's placement on the serene waterfront, coupled with easy access to Edinburgh's city center via recent tram extensions, makes it an ideal base for exploring various local attractions and eateries. Guests enjoy the tranquil atmosphere, historical character and contemporary amenities that provide a relaxing retreat after bustling city excursions. The proximity to an array of excellent restaurants, cafes, pubs and the iconic Royal Yacht Britannia further enhances its appeal. On-site parking is frequently praised for its convenience.
Breakfast at the hotel is generally appreciated for its quality and variety, especially the vegetarian and continental options. The friendly staff and pleasant decor in the breakfast area contribute to a positive dining experience. However, there are recurring issues regarding the high cost and inconsistent service with guests often facing long waits and occasionally cold or poorly prepared food.
Dinner experiences vary with many guests commending the food quality, particularly the ribeye steak and bar options. The ambiance is mostly positive, but comments about a limited and expensive menu, occasional service hiccups and a sometimes dull atmosphere indicate room for improvement. Despite these critiques, the helpful and accommodating staff enhance the dining experience.
The rooms at Malmaison Edinburgh receive mixed reviews. Guests frequently praise the spacious, comfortable and well-appointed rooms, highlighting modern amenities and beautiful views. However, there are mentions of the rooms needing refurbishment with issues like worn-out furniture, inadequate lighting and cleanliness concerns. Even so, the hotel's excellent location, pleasant ambiance and friendly staff make up for these drawbacks for many visitors.
Cleanliness reviews are mixed as well. While many find the rooms and shared areas immaculately clean, others cite specific issues such as dust, mould and stained carpets. Despite these criticisms, a significant number of guests still rate their stay positively in terms of cleanliness.
The staff at Malmaison Edinburgh are generally described as friendly, helpful and professional. The reception staff, in particular, receive high praise for their welcoming and efficient service. Occasional lapses in hospitality, especially during busy periods, are noted but do not overshadow the overall positive impression of a courteous and dedicated team.
The free Wi-Fi at the hotel is praised for its speed and reliability, though a few guests report occasional connectivity issues. Overall, the Wi-Fi service is satisfactory and adds to the convenience of the stay.
Gym facilities receive mixed reviews; while some guests appreciate the 24-hour access and well-maintained equipment, others find the gym small and lacking in variety. The provision of parking is highly praised with guests valuing the free, ample and easily accessible spaces available.
The area’s nightlife is well-regarded with numerous nearby restaurants, bars and cafes contributing to a lively social scene. Guests appreciate the convenient yet quiet location, balancing tranquility with easy access to entertainment.
The beds at Malmaison Edinburgh generally receive positive feedback with most guests finding them comfortable and conducive to a good night's sleep. However, a few guests report issues with bed size and firmness, indicating that experiences may vary.
Overall, Malmaison Edinburgh offers a well-rounded experience with its prime location, friendly staff and comprehensive amenities, making it a popular choice for visitors despite a few areas needing improvement.
Categories
Breakfast at the hotel is generally appreciated for its quality and variety, especially the vegetarian and continental options. The friendly staff and pleasant decor in the breakfast area contribute to a positive dining experience. However, there are recurring issues regarding the high cost and inconsistent service with guests often facing long waits and occasionally cold or poorly prepared food.
Dinner experiences vary with many guests commending the food quality, particularly the ribeye steak and bar options. The ambiance is mostly positive, but comments about a limited and expensive menu, occasional service hiccups and a sometimes dull atmosphere indicate room for improvement. Despite these critiques, the helpful and accommodating staff enhance the dining experience.
The rooms at Malmaison Edinburgh receive mixed reviews. Guests frequently praise the spacious, comfortable and well-appointed rooms, highlighting modern amenities and beautiful views. However, there are mentions of the rooms needing refurbishment with issues like worn-out furniture, inadequate lighting and cleanliness concerns. Even so, the hotel's excellent location, pleasant ambiance and friendly staff make up for these drawbacks for many visitors.
Cleanliness reviews are mixed as well. While many find the rooms and shared areas immaculately clean, others cite specific issues such as dust, mould and stained carpets. Despite these criticisms, a significant number of guests still rate their stay positively in terms of cleanliness.
The staff at Malmaison Edinburgh are generally described as friendly, helpful and professional. The reception staff, in particular, receive high praise for their welcoming and efficient service. Occasional lapses in hospitality, especially during busy periods, are noted but do not overshadow the overall positive impression of a courteous and dedicated team.
The free Wi-Fi at the hotel is praised for its speed and reliability, though a few guests report occasional connectivity issues. Overall, the Wi-Fi service is satisfactory and adds to the convenience of the stay.
Gym facilities receive mixed reviews; while some guests appreciate the 24-hour access and well-maintained equipment, others find the gym small and lacking in variety. The provision of parking is highly praised with guests valuing the free, ample and easily accessible spaces available.
The area’s nightlife is well-regarded with numerous nearby restaurants, bars and cafes contributing to a lively social scene. Guests appreciate the convenient yet quiet location, balancing tranquility with easy access to entertainment.
The beds at Malmaison Edinburgh generally receive positive feedback with most guests finding them comfortable and conducive to a good night's sleep. However, a few guests report issues with bed size and firmness, indicating that experiences may vary.
Overall, Malmaison Edinburgh offers a well-rounded experience with its prime location, friendly staff and comprehensive amenities, making it a popular choice for visitors despite a few areas needing improvement.
Hotel Taking Steps Towards Sustainability
Malmaison Edinburgh targets a 3% annual reduction in energy and water consumption and a 70% waste recycling rate. The hotel uses 95% wind-generated renewable electricity and is committed to removing single-use plastics and non-sustainable palm oil products.
Hotel with Free Wi-Fi
Located in Edinburgh, this hotel provides free Wi-Fi. Its stylish rooms and central location make it a popular choice for visitors.
Accessible Hotel
This hotel has four partially adapted rooms with railings near the toilet and lowered sinks. Walk-in showers are available in other rooms. There are no steps to access the hotel entrance, bar, brasserie, or meeting rooms, ensuring level access to public facilities.
Hotel with Gym
Offers a state-of-the-art gym. It provides a trendy and modern fitness environment for guests.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Do you accept dogs in all rooms?
No, some rooms only: 5xStandard Double rooms 1xTwin room 1xClub room 1xSuperior room 1xSuperior twin
No, some rooms only: 5xStandard Double rooms 1xTwin room 1xClub room 1xSuperior room 1xSuperior twin
Is there an extra charge?
Yes, £ 10 per night
Yes, £ 10 per night
Should the dog owner notify you before checking in?
Yes, During the booking process
Show more...Yes, During the booking process
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
4-Star Hotel
Guest Reviews
Nestled in the vibrant and scenic suburb of Leith, 'Malmaison Edinburgh' boasts an outstanding location that guests have consistently praised. The hotel is perfectly situated on the picturesque waterfront, providing a serene atmosphere while still being conveniently close to the hustle and bustle of Edinburgh's city center, thanks to the newly extended tram links. This central position makes it easy for visitors to access multiple transport options, local businesses and an array of dining and entertainment venues. The locality is calm and quiet, making it a peaceful refuge after a busy city excursion.
Guests appreciate the hotel's proximity to a plethora of excellent restaurants, cafes and pubs, many of which are within walking distance. It’s an ideal base for exploring Leith's rich history and modern attractions, including the Royal Yacht Britannia. Additionally, on-site parking is a frequent mention, offering convenience for those traveling by car.
The charming setting by the docks enhances the hotel's appeal, offering delightful views and a pleasant environment for a relaxing walk. The historical character of the building combined with contemporary amenities creates an inviting ambiance. Overall, 'Malmaison Edinburgh' in Leith is celebrated for its perfect balance of tranquil waterfront charm and convenient access to the lively city life.
Despite the mixed feedback, breakfast at Malmaison Edinburgh generally receives praise for quality and variety. Many guests highlight the excellent choice available with plentiful options for both hot and cold dishes. The vegetarian and continental selections are noted as particularly impressive. Décor in the breakfast area and the friendliness of the staff add to the positive dining experience for many visitors.
However, several issues recur in the reviews. The high cost of breakfast is a common point of contention with many guests feeling that the price is not justified by the quality and service. The service often faces criticism for being slow and occasionally chaotic with reports of long waits for both seating and food. In addition, some guests experienced their food being served cold or not as freshly prepared as expected.
Overall, while the breakfast at Malmaison Edinburgh has many redeeming qualities such as the diversity and taste of the food, the high price and inconsistent service can detract from the experience.
Malmaison Edinburgh offers a diverse dining experience with mixed reviews about their dinner service. Many patrons commend the food quality, describing it as excellent, lovely and very good with particular praise for the ribeye steak and the options available in the bar area. The grill and brasserie offer satisfying meals, surprising guests positively despite occasional comments about a lackluster atmosphere.
There is, however, notable feedback regarding the limited dinner menu, which some guests find expensive and lacking in variety. Occasional service issues have also been reported, including slow service and inattentive staff. Specific incidents such as cold chowder, overcooked bar food and occasional unavailability of items have marred some dining experiences.
The ambiance and the quality of evening meals receive generally favorable mentions, but there are criticisms regarding the restaurant’s overall atmosphere being bland or poor at times. Some guests also pointed out issues like dirty tables, lack of cleanliness and pre-booked dinners not being honored as expected.
While evenings at the bar are highlighted for superb meals and excellent cocktails, some patrons found the prices steep for what was offered. On the plus side, the restaurant and bar staff are frequently described as accommodating and helpful. Despite several mixed reviews, the general consensus shows that with consistent quality and a few improvements, dining at Malmaison Edinburgh can be quite delightful.
Malmaison Edinburgh offers a mixed experience when it comes to room quality. Many guests appreciate the spaciousness and comfort of the rooms, highlighting modern amenities like USB sockets, clean facilities and well-decorated interiors. The hotel's large rooms, beautiful views and comfortable beds are often praised with some rooms even offering direct views of Arthur's Seat or the Forth, contributing to a generally pleasant stay for many.
However, there are recurring mentions of the rooms looking tired and in need of refurbishment with some guests noting worn-out furniture, dated decor and issues with cleanliness. The lighting in many rooms is often described as too dark, which, coupled with occasionally gloomy furnishings, detracts from the overall experience. Guests have reported specific problems such as non-functional heating or air conditioning, dampness and poor soundproofing.
Despite the negatives, many still find value in their stay due to the hotel's good location, friendly staff and reasonable pricing. For those who are lucky enough to receive upgrades, their experiences tend to be more positive, describing the upgraded rooms as amazing and luxurious. The building itself with its stylish and modern touches, also adds to the charm.
In summary, Malmaison Edinburgh offers good-sized, comfortable and well-appointed rooms, but the experience can be inconsistent due to issues with room maintenance, lighting and cleanliness. The hotel's great location and friendly service help to balance out these drawbacks for many guests.
The beds at Malmaison Edinburgh receive a mix of feedback from guests, though the majority are positive. Most guests describe the beds as very comfortable, praising the quality mattresses and pillows which contribute to a good night's sleep. Many find the beds to be super-comfy with spacious rooms complementing the large and comfortable beds. The bed linens are often noted for being clean, crisp and welcoming, enhancing the sleep experience.
However, not all reviews are glowing. Some guests mention that certain beds are too small or have issues like being too firm or unforgiving. There are occasional remarks about small or uncomfortable pillows and a few mention the lack of four-poster or canopy beds. While many beds are described as comfortable, there are also instances where guests found them rock solid or too soft for their liking, resulting in an uncomfortable sleep.
Overall, while there are occasional criticisms, many guests enjoy a restful and comfortable experience in the beds at Malmaison Edinburgh with particular praise for the bed quality and cleanliness.
The cleanliness of Malmaison Edinburgh presented a mixed picture based on guest reviews. Many guests praised the hotel for its clean and comfortable rooms, noting high standards of cleanliness in several instances. Some specific mentions included "spotless" and "immaculately clean," with shared areas and facilities also receiving positive remarks for being tidy and well-maintained. However, there were notable criticisms regarding certain aspects. Multiple reviews pointed out dust on ledges, under beds and in room corners. Bathrooms often came under scrutiny for issues like black mould, cracked tiles and dirty showers. Some guests found the overall cleanliness lacking, describing rooms as "not very clean," "dirty," and in need of more thorough cleaning. Specific problems such as stained carpets, dusty cobwebs and dirty floors were also cited. Despite some reported issues, a significant number of guests found their rooms and the hotel as a whole to be clean and enjoyed their stay despite these minor inconveniences.
The reviews for the staff at Malmaison Edinburgh paint a highly positive picture overall. Most guests found the staff to be exceptionally friendly, helpful and professional, contributing significantly to the enjoyment of their stay. The reception staff, in particular, were often highlighted for their warm welcomes, efficiency during check-in and accommodating nature. Many reviews praised the staff's attentiveness and willingness to go above and beyond to assist guests, even making them feel special and memorable.
Lovely, polite and obliging were common descriptors, pointing to a team that is both considerate and approachable. Bar and restaurant staff received commendations for their friendliness and knowledge, though there were a few mentions of understaffing and slow service at times. Despite occasional lapses, the overall impression is one of a hospitable and dedicated team working hard to meet and exceed guest expectations.
However, not all experiences were flawless. A few guests noted rudeness or indifference from some staff members, particularly in the restaurant and during busy periods. There were also isolated comments about a lack of local knowledge and unavailability of staff at certain times. Despite these occasional issues, the prevalent sentiment is one of commendation for a staff that is courteous, efficient and largely goes out of its way to ensure a pleasant stay for guests.
Malmaison Edinburgh provides an overall positive experience with its Wi-Fi services, garnering praise from numerous guests for the quality and speed of the internet connection. Many found the Wi-Fi reception to be good throughout the hotel with mentions of reliable and fast internet capabilities ideal for activities such as teleconferencing. The complimentary Wi-Fi was also highlighted as a convenient perk.
However, some guests did experience occasional issues with the Wi-Fi. A few reviews noted instances where the internet was slow, unstable or not working at all. Despite these mentions, the general consensus leans towards a satisfactory Wi-Fi experience with the hotel being responsive to queries and ensuring a good quality connection for most visitors. The hotel's excellent location and spacious rooms alongside its bar and spa packages contribute to an overall enjoyable stay with Wi-Fi being an added benefit for those looking to stay connected during their visit.
The gym facilities at Malmaison Edinburgh receive mixed reviews from guests. Positively noted are the access to the gym 24 hours a day and the convenient location with gym facilities nearby. Some guests appreciated the availability of a gym and even described it as "top notch" with "state of the art" equipment. However, many reviews highlighted issues such as the gym being small, inadequate and in need of updates. There were mentions of a lack of varied equipment and for some, the facilities were disappointing or lacking completely. While some found the gym acceptable, it's clear that there is room for improvement in the amenities provided to meet guest expectations.
Malmaison Edinburgh offers a highly praised parking experience for its guests with numerous reviewers highlighting the free and ample parking facilities as a significant benefit. The hotel provides a large on-site car park, which many found to be a good size, convenient and easily accessible. Several guests appreciated the free parking available, describing it as a big positive, especially for those traveling by car.
The central location of the hotel combined with the parking provision was frequently mentioned as a major advantage, offering easy access to the Leith waterfront and excellent connections to the city center. The availability of plentiful parking spaces was noted multiple times with guests finding parking to be straightforward and hassle-free.
Despite these positives, a few reviewers pointed out some challenges, such as unclear signposting to the car park, difficulty in locating the parking area due to road works and occasional struggles to find spaces. However, staff were generally reported to be helpful with parking issues.
Overall, the free and on-site parking at Malmaison Edinburgh was regarded as a valuable and convenient feature, enhancing the experience for many guests.
The nightlife around Malmaison Edinburgh receives positive feedback for its diverse and lively array of dining and entertainment options. Guests frequently mention the abundance of nearby restaurants, bars, pubs and cafes that contribute to a vibrant social scene. The location is particularly praised for its excellent selection of bars and restaurants, providing a great local atmosphere for those looking to enjoy an evening out.
The area offers immediate access to numerous lively pubs and is well-suited for party-goers and group outings. Visitors also appreciate the proximity to central Edinburgh, making it convenient to explore the broader nightlife of the city. Reviewers highlight the excellent bar service and vibrant atmosphere with helpful staff ensuring a pleasant experience.
In addition, Malmaison Edinburgh is situated in a quiet yet super convenient location for nightlife in Leith, adding to its appeal for those wanting a balance of tranquility and easy access to entertainment. While there are occasional mentions of limited local nightlife and some less favorable experiences with specific bars, the overall consensus depicts the area as a hotspot for enjoying vibrant evenings and engaging bar crawls.
Malmaison Edinburgh has received a mix of feedback regarding its four-star rating, facilities and services. Many guests have praised the hotel for its trendy, modern and chic decor, which contributes to an overall stylish and classy experience. Some have described it as providing a sense of elegance and superior comfort typical of four-star establishments with modern and airy spaces enhancing the ambiance.
However, there are notable areas of concern expressed by other visitors. Several guests felt that the cleaning standards, particularly in the entrance lobby and common areas, were not up to the mark for a four-star hotel. A few also mentioned that essential amenities such as tea/coffee makers, slippers and robes, which are typically expected in a four-star hotel, were missing from their rooms. The lack of air conditioning and outdated bathroom fittings were also pointed out as shortcomings.
Moreover, the hotel’s price has been a point of contention with multiple guests labeling it as overpriced for the quality and range of services provided. There were reports of sub-par dining experiences, especially concerning room service and breakfast, which was described as chaotic and poorly presented.
In summary, while Malmaison Edinburgh boasts a trendy and elegant atmosphere that aligns with its four-star rating, there are significant gaps in service and amenities that prevent it from fully meeting guests' expectations for a hotel of this caliber.
Malmaison Edinburgh receives mixed reviews from business travelers with a strong emphasis on its suitability for work-related stays. Many guests highlighted the hotel's facilities as very good for business travel, deeming it ideal for business trips and purposes. The location is considered favorable for those conducting business in nearby areas, particularly the EU Visa Centre and is close to offices, making it a good area for business travel. The hotel offers good wifi and reliable internet service, which is perfect for teleconferencing and other business needs.
However, the hotel is seen as less ideal for those with city center business interests due to its distant location. Despite some criticisms about customer service and room condition, the suites were praised as excellent. Some guests experienced issues with room readiness, which affected their meeting schedules and work commitments. Overall, for business travelers needing a practical and connected stay, Malmaison Edinburgh remains a solid choice, though some areas may need attention to fully meet the expectations of all business guests.
Malmaison Edinburgh has garnered positive feedback from guests who chose it for their honeymoon or wedding celebrations. Many appreciated the room upgrades and complimentary cocktails which added a nice touch to their special occasions. The hotel staff received high praise for their attentiveness and efforts to make wedding stays particularly memorable. Guests found it ideal for a honeymoon, describing it as a lovely and great choice for such an important trip. The hotel is recommended for honeymoon getaways with guests highlighting its romantic atmosphere and great honeymoon packages.
Malmaison Edinburgh is often highlighted as a lovely hotel, perfect for a romantic break. Guests appreciate the atmospheric and romantic setting of the place, which becomes even more enchanting with the Christmas decorations and truffles. The hotel's romantic feel makes it ideal for couples, whether they are on their honeymoon, anniversary or simply enjoying a couple's retreat. The building and its decor contribute to its charm, offering a great backdrop for romantic moments. Visitors also praise the hotel's setting, which is quiet and adds to the romance of the stay. Additionally, the hotel staff is noted for their helpfulness in arranging romantic surprises, making it a fantastic choice for a romantic escapade. The location is well suited for those who enjoy walking, adding to its appeal as an ideal destination for romantic trips. Various romantic packages and offers are available, enhancing the overall experience for couples looking to celebrate their love. Overall, Malmaison Edinburgh is recommended for its romantic atmosphere, thoughtful amenities and beautiful decor.
Malmaison Edinburgh is highly praised for its dog-friendly facilities and services, making it a preferred choice for guests traveling with pets. The hotel provides thoughtful amenities such as dog beds, bowls and even a welcoming doggy bag, ensuring that canine companions feel right at home. Guests appreciate that their pets are well looked after with staff known for their friendly and accommodating attitude towards dogs.
Several reviews highlighted that upon arrival, dogs were greeted with a bed and fresh bowls in the room, which was a nice touch. The provision of these amenities demonstrates the hotel's commitment to ensuring a comfortable stay for both pets and their owners. Additionally, the hotel allows dogs in rooms and the lobby, making it convenient for owners to have their pets close by.
The interaction between the staff and the dogs receives positive mentions, reflecting the hotel's genuinely pet-friendly culture. While some guests noted the extra charge for having a dog and limited areas where dogs are allowed, the overall experience remains highly favorable for pet owners. The hotel's efforts in creating a welcoming environment for pets certainly do not go unnoticed with many guests expressing their gratitude for the ability to bring their furry friends along.
However, a few minor issues were noted, such as the occasional sight of dog faeces outside, indicating areas for improvement. Despite this, Malmaison Edinburgh remains a top choice for travelers seeking a truly pet-friendly hotel experience.
Location Show Map
Location
Guests appreciate the hotel's proximity to a plethora of excellent restaurants, cafes and pubs, many of which are within walking distance. It’s an ideal base for exploring Leith's rich history and modern attractions, including the Royal Yacht Britannia. Additionally, on-site parking is a frequent mention, offering convenience for those traveling by car.
The charming setting by the docks enhances the hotel's appeal, offering delightful views and a pleasant environment for a relaxing walk. The historical character of the building combined with contemporary amenities creates an inviting ambiance. Overall, 'Malmaison Edinburgh' in Leith is celebrated for its perfect balance of tranquil waterfront charm and convenient access to the lively city life.
Breakfast
However, several issues recur in the reviews. The high cost of breakfast is a common point of contention with many guests feeling that the price is not justified by the quality and service. The service often faces criticism for being slow and occasionally chaotic with reports of long waits for both seating and food. In addition, some guests experienced their food being served cold or not as freshly prepared as expected.
Overall, while the breakfast at Malmaison Edinburgh has many redeeming qualities such as the diversity and taste of the food, the high price and inconsistent service can detract from the experience.
Dinner
There is, however, notable feedback regarding the limited dinner menu, which some guests find expensive and lacking in variety. Occasional service issues have also been reported, including slow service and inattentive staff. Specific incidents such as cold chowder, overcooked bar food and occasional unavailability of items have marred some dining experiences.
The ambiance and the quality of evening meals receive generally favorable mentions, but there are criticisms regarding the restaurant’s overall atmosphere being bland or poor at times. Some guests also pointed out issues like dirty tables, lack of cleanliness and pre-booked dinners not being honored as expected.
While evenings at the bar are highlighted for superb meals and excellent cocktails, some patrons found the prices steep for what was offered. On the plus side, the restaurant and bar staff are frequently described as accommodating and helpful. Despite several mixed reviews, the general consensus shows that with consistent quality and a few improvements, dining at Malmaison Edinburgh can be quite delightful.
Rooms
However, there are recurring mentions of the rooms looking tired and in need of refurbishment with some guests noting worn-out furniture, dated decor and issues with cleanliness. The lighting in many rooms is often described as too dark, which, coupled with occasionally gloomy furnishings, detracts from the overall experience. Guests have reported specific problems such as non-functional heating or air conditioning, dampness and poor soundproofing.
Despite the negatives, many still find value in their stay due to the hotel's good location, friendly staff and reasonable pricing. For those who are lucky enough to receive upgrades, their experiences tend to be more positive, describing the upgraded rooms as amazing and luxurious. The building itself with its stylish and modern touches, also adds to the charm.
In summary, Malmaison Edinburgh offers good-sized, comfortable and well-appointed rooms, but the experience can be inconsistent due to issues with room maintenance, lighting and cleanliness. The hotel's great location and friendly service help to balance out these drawbacks for many guests.
Beds
However, not all reviews are glowing. Some guests mention that certain beds are too small or have issues like being too firm or unforgiving. There are occasional remarks about small or uncomfortable pillows and a few mention the lack of four-poster or canopy beds. While many beds are described as comfortable, there are also instances where guests found them rock solid or too soft for their liking, resulting in an uncomfortable sleep.
Overall, while there are occasional criticisms, many guests enjoy a restful and comfortable experience in the beds at Malmaison Edinburgh with particular praise for the bed quality and cleanliness.
Cleanliness
Staff
Lovely, polite and obliging were common descriptors, pointing to a team that is both considerate and approachable. Bar and restaurant staff received commendations for their friendliness and knowledge, though there were a few mentions of understaffing and slow service at times. Despite occasional lapses, the overall impression is one of a hospitable and dedicated team working hard to meet and exceed guest expectations.
However, not all experiences were flawless. A few guests noted rudeness or indifference from some staff members, particularly in the restaurant and during busy periods. There were also isolated comments about a lack of local knowledge and unavailability of staff at certain times. Despite these occasional issues, the prevalent sentiment is one of commendation for a staff that is courteous, efficient and largely goes out of its way to ensure a pleasant stay for guests.
Wi-Fi
However, some guests did experience occasional issues with the Wi-Fi. A few reviews noted instances where the internet was slow, unstable or not working at all. Despite these mentions, the general consensus leans towards a satisfactory Wi-Fi experience with the hotel being responsive to queries and ensuring a good quality connection for most visitors. The hotel's excellent location and spacious rooms alongside its bar and spa packages contribute to an overall enjoyable stay with Wi-Fi being an added benefit for those looking to stay connected during their visit.
Gym
Parking
The central location of the hotel combined with the parking provision was frequently mentioned as a major advantage, offering easy access to the Leith waterfront and excellent connections to the city center. The availability of plentiful parking spaces was noted multiple times with guests finding parking to be straightforward and hassle-free.
Despite these positives, a few reviewers pointed out some challenges, such as unclear signposting to the car park, difficulty in locating the parking area due to road works and occasional struggles to find spaces. However, staff were generally reported to be helpful with parking issues.
Overall, the free and on-site parking at Malmaison Edinburgh was regarded as a valuable and convenient feature, enhancing the experience for many guests.
Nightlife
The area offers immediate access to numerous lively pubs and is well-suited for party-goers and group outings. Visitors also appreciate the proximity to central Edinburgh, making it convenient to explore the broader nightlife of the city. Reviewers highlight the excellent bar service and vibrant atmosphere with helpful staff ensuring a pleasant experience.
In addition, Malmaison Edinburgh is situated in a quiet yet super convenient location for nightlife in Leith, adding to its appeal for those wanting a balance of tranquility and easy access to entertainment. While there are occasional mentions of limited local nightlife and some less favorable experiences with specific bars, the overall consensus depicts the area as a hotspot for enjoying vibrant evenings and engaging bar crawls.
4 Star
However, there are notable areas of concern expressed by other visitors. Several guests felt that the cleaning standards, particularly in the entrance lobby and common areas, were not up to the mark for a four-star hotel. A few also mentioned that essential amenities such as tea/coffee makers, slippers and robes, which are typically expected in a four-star hotel, were missing from their rooms. The lack of air conditioning and outdated bathroom fittings were also pointed out as shortcomings.
Moreover, the hotel’s price has been a point of contention with multiple guests labeling it as overpriced for the quality and range of services provided. There were reports of sub-par dining experiences, especially concerning room service and breakfast, which was described as chaotic and poorly presented.
In summary, while Malmaison Edinburgh boasts a trendy and elegant atmosphere that aligns with its four-star rating, there are significant gaps in service and amenities that prevent it from fully meeting guests' expectations for a hotel of this caliber.
Business
However, the hotel is seen as less ideal for those with city center business interests due to its distant location. Despite some criticisms about customer service and room condition, the suites were praised as excellent. Some guests experienced issues with room readiness, which affected their meeting schedules and work commitments. Overall, for business travelers needing a practical and connected stay, Malmaison Edinburgh remains a solid choice, though some areas may need attention to fully meet the expectations of all business guests.
Honeymoon
Romantic
Dog Friendly
Several reviews highlighted that upon arrival, dogs were greeted with a bed and fresh bowls in the room, which was a nice touch. The provision of these amenities demonstrates the hotel's commitment to ensuring a comfortable stay for both pets and their owners. Additionally, the hotel allows dogs in rooms and the lobby, making it convenient for owners to have their pets close by.
The interaction between the staff and the dogs receives positive mentions, reflecting the hotel's genuinely pet-friendly culture. While some guests noted the extra charge for having a dog and limited areas where dogs are allowed, the overall experience remains highly favorable for pet owners. The hotel's efforts in creating a welcoming environment for pets certainly do not go unnoticed with many guests expressing their gratitude for the ability to bring their furry friends along.
However, a few minor issues were noted, such as the occasional sight of dog faeces outside, indicating areas for improvement. Despite this, Malmaison Edinburgh remains a top choice for travelers seeking a truly pet-friendly hotel experience.
No, Malmaison Edinburgh doesn't have any pool.
No, a spa isn't available at Malmaison Edinburgh.
Yes, Malmaison Edinburgh welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Malmaison Edinburgh.
Yes, Malmaison Edinburgh has a gym.
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