Holiday Inn Express Edinburgh City West by IHG

Edinburgh 55.95585200, -3.24322300 , 107 Queensferry Rd. (Show on Map)
7.9
Good


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Summary of reviewsHoliday Inn Express Edinburgh City West by IHG, receives generally positive feedback across various aspects of its service and amenities. Its strategic location is repeatedly highlighted by guests for its convenience and accessibility. The hotel is well-situated just outside Edinburgh's city center with a frequent and reliable bus service available right outside, offering a practical alternative to staying in the more expensive central areas. The presence of local amenities such as a large supermarket, retail park and various shops and cafes add to its appeal. Guests driving to the hotel appreciate the ample parking and easy access to key roads. The quieter setting, combined with scenic views over Edinburgh, provides a peaceful stay while remaining convenient for major city attractions and specific destinations like the nearby hospital, Murrayfield Stadium and Edinburgh Zoo.

Breakfast at the hotel is generally well-received with guests noting the variety and freshness of the offerings. The inclusion of breakfast in the room rate is considered a good value, providing extensive choices that cater to dietary preferences including gluten-free and vegetarian options. However, there are areas for improvement such as expanding the variety of hot breakfast items and better addressing periods of understaffing to avoid delays.

Dinner service at the hotel receives mixed reviews. While some guests enjoy the tasty bar food and find the option to dine-in up to 9 pm convenient, others feel that the limited menu and high prices detract from the experience. Inconsistent food quality and service levels suggest room for enhancements in this area.

The rooms at Holiday Inn Express Edinburgh City West are often praised for their cleanliness, comfort and modern decor. Many guests appreciate the spaciousness of the rooms, particularly those on higher floors that offer stunning city views. However, some reviews note issues with outdated decor, small bathrooms and occasional maintenance problems. The overall consensus is that the rooms provide a good value for money, especially for short stays, although some improvements could further enhance the guest experience.

Cleanliness at the hotel receives a mix of positive and negative feedback. While many guests find the hotel to be clean and well-maintained, there are instances where the cleaning standards are not consistently met, leading to dissatisfaction among some guests.

The hotel staff is predominantly praised for their friendliness, helpfulness and professionalism. Many guests report positive interactions with the reception team and commend the staff for their responsiveness and attentiveness. Despite occasional mentions of understaffing or less experienced staff, the overall sentiment is highly positive.

Wi-Fi service at the hotel is generally reliable and fast with most guests finding it sufficient for their needs. While there are occasional reports of weak signal strength in certain areas, the overall connectivity is praised.

Parking is another mixed aspect with guests appreciating the convenience of ample on-site parking spaces. While some reviews point out that the parking fees are somewhat high, many find the arrangements well-organized and safe.

The hotel is recognized as family-friendly, offering a warm and welcoming atmosphere for those traveling with children. Spacious rooms, kids' play areas and family-oriented services contribute to a positive experience, although there are mentions of room sizes being smaller for larger families and some discomfort with sofa beds.

Beds at the hotel receive favorable comments for their comfort and cleanliness, contributing to a restful stay for most guests. However, there are minor criticisms regarding the firmness of pillows and comfort of pull-out beds.

Overall, Holiday Inn Express Edinburgh City West offers a comfortable stay well-aligned with its three-star rating. The hotel’s convenience, affordability and quality of amenities make it a suitable choice for both leisure and quick business trips.
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Categories
Family Friendly Hotel
Holiday Inn Express Edinburgh City West is considered a family-friendly hotel.

3-Star Hotel
This hotel is conveniently located near a shopping mall and offers comfortable accommodations. It is a practical choice for travelers seeking value and convenience.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Dog Friendly Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

Room Types
Standard Room with Free Hot Breakfast This room features an LCD TV. tea/coffee facilities, and an en suite bathroom. Also includes a hairdryer, a telephone, and 24-hour room service.

Double Room with Free Hot Breakfast - Accessible This room comes with wider doorways, accessible and assisted bath and shower facilities, individually controlled air conditioning and double glazed windows. Assistance dogs are welcome at the hotel.

Standard Double Room with Free Hot Breakfast This room features an LCD TV, tea/coffee facilities, and an en suite bathroom. Also includes a hairdryer, a telephone, and 24-hour room service.

Standard Double Room with Two Double Beds and Free Hot Breakfast This room features an LCD TV, tea/coffee facilities, and an en suite bathroom. Also includes a hairdryer. Please specify the number of adults and children staying in this room. You can use the Special Requests box when booking. (This room has a maximum occupancy of 2 adults and 2 children or 4 adults).

Standard Twin Room with Free Hot Breakfast This room features 2 single beds with an LCD TV, air conditioning, tea / coffee facilities and an en-suite walk in shower. This room is suitable for 2 adults or 1 adult and 1 child.

Standard Double Room with Free Hot Breakfast This room features 1 double bed with an LCD TV, air conditioning, tea / coffee facilities and an en-suite bathroom with bath. This room is suitable for 2 adults or 1 adult and 1 child.

Standard Double Room with Sofa Bed and Free Hot Breakfast This room features 1 double bed and sofa bed with an LCD TV, air conditioning, tea / coffee facilities and an en-suite walk in shower. This room is suitable for 2 adults and 2 children.

Standard Double Room with Sofa Bed and Free Hot Breakfast This room features 1 double bed and sofa bed with an LCD TV, air conditioning, tea / coffee facilities and an en-suite walk in shower in addition to a great view. This room is suitable for 2 adults and 2 children.

Standard Twin Room with City View and Free Hot Breakfast This room features 2 single beds with an LCD TV, air conditioning, tea / coffee facilities and an en-suite bathroom in addition to a great view. This room is suitable for 2 adults or 1 adult and 1 child.

Guest Reviews
7.9
Good
Location
The Holiday Inn Express Edinburgh City West has garnered numerous positive comments about its strategic location. Many guests have highlighted the hotel’s ease of access to the city, noting that a frequent and reliable bus service is available right outside, making it simple to reach Edinburgh’s city center, often within a ten-minute ride. This convenience is particularly appreciated for those looking to avoid the higher costs of staying in the more central areas, deeming it an affordable yet accessible option.

Proximity to local amenities has also been praised with a large supermarket, retail park and various shops and cafes located nearby. For those driving, the hotel offers a good location with ample parking and easy access to key roads. Additionally, the hotel’s setting provides a quieter alternative to the bustling city center while remaining within a comfortable walking distance for some guests. The quieter location is often lauded for offering a peaceful stay with many enjoying the scenic views over Edinburgh.

The hotel’s locale is particularly beneficial for visitors with specific destinations such as the nearby hospital, Murrayfield Stadium or Edinburgh Zoo. Several reviews also mention the straightforward access by bus to major sites like Princes Street and the historic center, facilitating an enjoyable sightseeing experience without the hassle of city traffic.

Overall, the Holiday Inn Express Edinburgh City West's location strikes a balance between convenience, affordability and tranquility, providing guests easy access to public transportation, shopping and city attractions.

Breakfast
The breakfast experience at Holiday Inn Express Edinburgh City West by IHG, received mixed feedback. On the positive side, many guests appreciated the variety and quality of offerings, describing the breakfast as very good, delicious and fresh. The inclusion of breakfast in the room rate was a notable plus, providing great value for both families and solo travelers. Guests enjoyed the plentiful choices, including gluten-free options, cereals, toast, fruit, scrambled eggs, bacon, sausage, beans and more. The availability of vegetarian options and non-dairy milk was also highlighted by some reviewers.

However, several areas for improvement were mentioned. A common point of criticism was the lack of variety in hot breakfast items and vegetarian options. Some guests noted the absence of hash browns, mushrooms, tomatoes, cheese or ham. Breakfast ending early and understaffed breakfast periods leading to delays and chaotic settings were also frequently highlighted. Issues like cold food, broken coffee machines, limited fruit selections and occasional shortages of cutlery and mugs detracted from the experience for some. Overall, while the breakfast was often satisfactory and sometimes excellent, it could benefit from more diversity and better organization to enhance the guest experience.

Dinner
The dinner experience at the Holiday Inn Express Edinburgh City West presents a mixed bag based on guest feedback. Many reviews highlight that the dinner menu is notably limited, both in variety and availability with some guests expressing disappointment that certain dishes were unavailable. The quality of food also varied significantly; while some guests enjoyed delicious dishes such as the chicken gyros, others found items like the vegetable pie and chips to be of poor quality and sometimes improperly cooked.

Positive notes include good quality bar food and some tasty items like pizzas and burgers, but it's mentioned that the drinks and meals can be quite expensive. Additionally, service appears to be inconsistent with some guests receiving good, attentive service, while others experienced longer wait times and occasional disorganization.

Despite the limited menu, some guests appreciated the hearty, pleasant meals and the option to dine-in up to 9 pm. Yet, the lack of variety and the high price point left some preferring alternatives like Uber Eats or nearby fast food options. Overall, while there are some highlights, the dinner service at this hotel would benefit from a broader, more consistently available menu and better value for money.

Rooms
Located in the City West area of Edinburgh, 'Holiday Inn Express Edinburgh City West by IHG' offers a variety of room sizes designed to cater to different guests' needs. Many reviews highlight the rooms' cleanliness, comfort and modern decor. Several guests noted their rooms were spacious, providing ample space for two people or small families, particularly appreciating the rooms on higher floors, which offered stunning city views.

Though the rooms were generally praised for being clean, some reviewers mentioned issues such as outdated decor, small bathrooms and occasional maintenance problems like stained carpets and non-functional heating systems. Some rooms were described as cozy, while others were noted to be smaller or cramped, particularly family rooms, which were sometimes insufficient for larger groups.

The hotel provides amenities like tea and coffee supplies, clean bathrooms and comfortable bedding. However, some feedback indicated that the quality and size of the rooms could be inconsistent with some rooms needing refurbishment and better cleaning standards.

Despite some negative points, such as noisy rooms and inadequate air conditioning, many guests found their stay satisfactory due to the professionalism of the staff, the clean and tidy rooms and the excellent views. The overall consensus suggests that the hotel offers good value for money, especially for short stays, although improvements could enhance the guest experience further.

Beds
The guest reviews for the beds at the Holiday Inn Express Edinburgh City West by IHG, predominantly highlight comfort and cleanliness. Many guests praised the beds as being very comfortable with some even describing them as the "comfiest" they have experienced in a hotel. A number of reviews mentioned the rooms are equipped with good-sized or even big beds, adding to the overall positive sleeping experience. However, a few guests pointed out that the pillows were too hard or thick, detracting from the overall comfort. Reviews about the pull-out and sofa beds were mixed, indicating some discomfort, particularly for children. There were occasional mentions of beds being a bit hard or showing signs of wear. Despite these minor issues, the general consensus reflects a favorable opinion about the sleeping arrangements, ensuring a restful stay for most visitors.

Cleanliness
The cleanliness of the Holiday Inn Express Edinburgh City West by IHG, receives mixed feedback from guests. Many reviews highlight positive experiences with guests often describing the hotel as clean, neat, tidy and well-maintained. Rooms are frequently mentioned as being clean, comfortable and even spotless. Several reviews also commend the hotel for having modern and clean facilities with particular praise for the organized and thorough cleaning of rooms and communal areas.

However, there are notable areas for improvement. Some guests reported issues with cleaning services with mentions of crumbs, dirty seals, stained carpets and poorly maintained bathrooms. There were multiple instances where rooms were not hoovered or properly cleaned, leading to dissatisfaction among guests. Specific complaints included dirty duvets, dusty rooms and uncleaned hallways and communal areas. The inconsistent quality of room cleaning and maintenance is a recurring theme, indicating a need for better housekeeping standards.

Overall, while the hotel generally maintains a good level of cleanliness, there are sporadic lapses that suggest room for improvement in their cleaning services.

Staff
The reviews for the staff at the Holiday Inn Express Edinburgh City West highlight a predominance of positive feedback. Guests consistently describe the staff as friendly, helpful and accommodating. The reception team and check-in process are specifically praised for being welcoming and efficient with several instances of staff going above and beyond to assist guests. The staff's professionalism, courtesy and warm demeanor contribute significantly to a pleasant stay.

Despite a few mentions of staff seeming stretched during busy periods and occasional remarks about rudeness or inexperience, the overall sentiment remains largely positive. The attentiveness and responsiveness of the staff, especially in handling guest issues and requests, are repeatedly commended. Many guests appreciate the personal attention with some even noting specific staff members for exceptional service.

Issues such as early check-out times, occasional understaffing and a few instances of unhelpfulness are noted but appear to be outweighed by the numerous positive interactions guests have with the hotel staff. Overall, the staff’s commitment to delivering excellent customer service and creating a welcoming environment stands out in the guest reviews, making it a notable aspect of their experience at the hotel.

Wi-Fi
The Holiday Inn Express Edinburgh City West by IHG, provides guests with a generally reliable and fast Wi-Fi experience. Multiple reviews appreciated the free Wi-Fi, describing it as good, sufficient and easy to connect to, which made their trip easier. Many guests noted that the internet connection was strong and accessible in their rooms and praised its reliability. However, there were occasional reports of limited access and weak signal strength, particularly in certain areas like the bathroom. Despite a few instances of slow and unreliable speeds, the overall sentiment towards the Wi-Fi service at the hotel was positive with most guests finding it to be satisfactory for their needs.

Parking
The parking situation at Holiday Inn Express Edinburgh City West by IHG, presents a mixed picture. On the positive side, many guests appreciated the availability of ample and convenient parking spaces. Free parking on-site was particularly favored, often seen as a significant bonus and a notable convenience.

However, several reviews pointed out issues with parking fees, describing them as high or costly. The common charge was £5 per day and some guests felt that parking should be complimentary for hotel guests. A few noted that the parking lot could be crowded at times with some limitations in space and issues like difficult sensor mechanisms and poorly marked areas.

Despite these downsides, many found the parking arrangements generally well-organized, safe and reasonably priced compared to other options. Overall, the availability of on-site parking, whether free or for a small fee, was a noteworthy advantage for many staying at the hotel.

Family
Holiday Inn Express Edinburgh City West emerges as a mostly family-friendly hotel, perfect for those traveling with children. The hotel's familial atmosphere creates a warm and welcoming environment, ideal for family stays. Guests have praised the spaciousness of rooms with two double beds, which comfortably accommodate families of four. Amenities such as the kids' play area, children’s park and family-friendly services greatly enhance the overall experience for young travelers.

The layout of the family rooms, including well-planned lighting zones and the provision of baby cots, makes it easier for families to manage their spaces. The hotel is conveniently located across from family-oriented restaurants, adding to its appeal for those staying with children. Activities and events tailored for families ensure that children not only stay entertained but also actively enjoy their time at the hotel.

However, some reviews mention that the family rooms can be on the smaller side, particularly for larger families. The sofa bed occasionally receives critiques for its size and comfort, particularly when accommodating teenagers. Additionally, some guests felt that the bathroom space was limited and the breakfast offerings for children could be improved.

Overall, despite a few minor drawbacks, Holiday Inn Express Edinburgh City West offers a positive stay for families with ample facilities and activities to keep kids engaged and parents at ease.

3 Star
Holiday Inn Express Edinburgh City West by IHG, offers a comfortable stay with amenities that align well with its three-star rating. The hotel provides more than what’s typically expected from a standard three-star accommodation, offering good value for money with fair room prices. Guests report clean and comfortable rooms, although a dated bathroom is noted as typical for the price point.

The hotel is praised for its supportive and helpful receptionists, making it a good choice for those seeking an affordable and pleasant stay. Facilities such as free parking and budget-friendly conference rooms further underline its suitability for both leisure and quick business trips. Overall, despite some mentions of the hotel not being particularly luxurious and the occasional service shortcomings, it stands out as a reliable choice for budget-conscious travelers, delivering good value and a comfortable experience.

Business
Holiday Inn Express Edinburgh City West by IHG, appears to be exceptionally well-suited for business travelers. The business facilities are comprehensive, including a business center, conference rooms and meeting spaces, which are well-equipped and ideal for hosting business conferences and meetings. Those staying for business purposes will find the location convenient, particularly for those visiting the nearby business district.

The amenities cater specifically to business needs, making it a business-friendly location. The spacious rooms are designed for comfort and the business rooms and suites come with additional business amenities. The hotel also offers the convenience of allowing guests to leave their cases after check-out while attending work events, enhancing the overall business travel experience.

Staff are described as business-friendly and the value for money is excellent, appealing particularly to those looking for affordable options without compromising on essential business services. Guests appreciate the business atmosphere and business-oriented services provided, ensuring that business stays are comfortable and supported. The location meets the requirements of many business travelers, making it an ideal choice for business trips.

Accessible
Holiday Inn Express Edinburgh City West, an IHG Hotel, receives commendable praise for its accessibility features. Guests frequently highlight the hotel's convenient location, making it easy to navigate via public transportation, including buses and taxis with bus stops situated just outside the hotel and frequent service to the city centre. The hotel's ability to accommodate those with disabilities is evident through its accessible rooms, which are spacious and equipped with necessary facilities, including adjustable room temperatures and wheelchair-friendly features.

Accessibility is further enhanced by the availability of elevators, making it easier for guests to move between floors. Disabled rooms are well-designed with appropriate bathroom facilities that cater to those with mobility issues. The hotel ensures a smooth experience for elderly guests and those traveling with families, offering easy access to parking and providing amenities that fulfill the requirements of disabled persons. Overall, the hotel's commitment to accessibility is consistently praised, creating a comfortable and convenient stay for all guests.

Dog Friendly
Holiday Inn Express Edinburgh City West is ideal for travelers with pets, offering a genuinely pet-friendly atmosphere. Guests have praised the accommodating rooms where dogs are welcomed, along with thoughtful amenities like a doggy welcome pack that includes treats and even a personalized name tag for pets. Despite some minor cleanliness issues, such as occasional dog hair on the carpets, the rooms are generally clean and well-maintained for being pet-friendly.

The hotel allows dogs in various areas, including the dining room, which has received mixed reactions from guests with some appreciating the inclusivity and others finding it less desirable. The hearty effort by the staff to make both pets and owners feel welcome is evident, although there are some added costs for bringing pets with charges varying from £10 to £25.

The hotel provides specific accommodations and access areas for pets, but there might be some room for improvement, such as adding bowls in rooms and designating better outdoor toilet areas for dogs. Overall, Holiday Inn Express Edinburgh City West stands out for creating a welcoming space for pets, ensuring a comfortable stay for all involved.


No, Holiday Inn Express Edinburgh City West by IHG doesn't have any pool.

No, a spa isn't available at Holiday Inn Express Edinburgh City West by IHG.

Yes, Holiday Inn Express Edinburgh City West by IHG welcomes dogs.

Yes, parking facilities are available at Holiday Inn Express Edinburgh City West by IHG.

No, Holiday Inn Express Edinburgh City West by IHG doesn't have a gym.

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