Best Western New Smyrna Beach Hotel & Suites enjoys an outstanding beachfront location, offering guests breathtaking ocean views directly from their rooms and balconies. Guests value the convenience of being a short walk from various restaurants, shopping areas and local attractions, making it easy to explore the town. The proximity to amenities like grocery stores and eateries enhances the overall guest experience. The location is frequently described as excellent, beautiful and perfect for beach lovers.
Guests generally appreciate the hotel's spacious, clean and comfortable rooms, highlighting the large two-bedroom suites and the convenience of kitchenettes. Newly renovated rooms have been particularly praised for their modern aesthetics. The views from the rooms and balconies are an essential feature, contributing significantly to the memorable stays. However, there are some concerns about outdated furnishings, musty smells and inconsistent cleanliness which need attention to elevate the guest experience.
The breakfast service, while praised for its quality and variety—featuring items like Eggs Benedict, scrambled eggs and pastries—poses some frustrations for guests due to the lack of clarity about whether it's included in the stay. Many guests appreciated the experience of dining with a splendid view of the beach, despite some finding the breakfast vouchers only partially covering the cost.
The on-site restaurant offers excellent food quality at reasonable prices and is enjoyed for its bright dining area and lovely ocean views. However, its limited hours, closing at 1:00 pm, restrict the availability of dinner service, leaving guests to seek other dining options nearby.
The pool area is appreciated for its cleanliness and pleasant temperature, though guests often find the pool too small and inadequately maintained. There are concerns about limited deck space, cold water and a lack of amenities such as pool towels and umbrellas, which detract from the overall experience. Nevertheless, the complimentary access is a valued amenity.
General cleanliness across the hotel receives mixed reactions. While some rooms and the pool area are maintained well, issues such as outdated and stained furniture, unpleasant smells and insufficiently cleaned spaces are repeatedly mentioned. Consistency in maintaining hygiene standards is needed to meet guest expectations.
The hotel staff is often praised for being friendly, helpful and professional with noteworthy mentions of specific individuals who provided exceptional service. However, there are some criticisms, particularly about the front desk's responsiveness and demeanor. Ensuring consistent friendly service across all departments could notably enhance the guest experience.
The hotel's proximity to the beach is a significant advantage with guests enjoying the easy access and stunning oceanfront views. Despite occasional access challenges due to temporary closures, alternative pathways make it fairly convenient. Cleanliness of the beach and additional amenities, like foot showers, are highly appreciated.
Parking is generally described as easy and accessible with guests praising the availability of free and secure parking spaces, including a convenient garage. However, high charges for onsite parking and occasional issues during peak hours slightly detract from the otherwise positive assessment.
The hotel is particularly family-friendly with spacious suite layouts that accommodate larger groups and provide privacy. The child-friendly pool and overall welcoming atmosphere make it an excellent choice for family vacations. Minor improvements could enhance comfort, but the hotel's thoughtful design and amenities cater well to families, including those traveling with pets.
Overall,
Best Western New Smyrna Beach Hotel & Suites offers a largely positive experience with its prime beachfront location, large and comfortable rooms and friendly staff standing out. Addressing issues related to cleanliness, updating furnishings and improving service consistency would help in elevating guest satisfaction further.