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Summary of reviewsHeritage House Motel & Units, located in the heart of Eden, consistently receives praise for its prime location, beautiful coastal views, and serene atmosphere. The proximity to shops, cafes, and popular attractions like the Killer Whale Museum makes it a convenient choice for travelers eager to explore the area. Visitors frequently comment on the peaceful surroundings and breathtaking sea views, with occasional sightings of whales in the bay.
The accommodations are well-known for their cleanliness and comfort, with rooms described as spacious, modern, and well-equipped. The recent renovations enhance the heritage charm while providing contemporary amenities. Guests find the environment cozy, with particularly comfortable beds and abundant lighting. The apartments offer partial ocean views, contributing to a picturesque and relaxing stay.
Guests often remark on the exceptional cleanliness, noting the immaculate condition of the rooms and well-maintained facilities. The friendly and welcoming staff, including Andrew, Cynthia, and Michelle, are credited with enhancing the overall experience by offering useful local insights and assistance. Their warmth and accommodating nature make visitors feel instantly welcomed.
Parking is straightforward, with guests appreciating the convenience of spots directly outside most rooms. The easy accessibility of parking enhances the stay, providing peace of mind regarding vehicle safety.
Overall, Heritage House Motel & Units offers a restful and inviting experience with its comfortable bedding, clean atmosphere, and exceptional location. It is highly recommended for travelers seeking quality accommodations in Eden. Show more
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Motel with Parking
Heritage House Motel & Units offers free parking for guests.
EV charging stations
4-Star Motel
This motel is centrally located and offers excellent reviews. It is also highly rated by couples.
Motel where Extra Health & Safety Measures Have Been Taken
Motels often provide direct access to individual rooms, minimizing contact in common areas. Increased sanitation measures contribute to a safer stay.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Other Contackless check-in available with prepayment. Large Reception with floor markings and sanatised access keys on site
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 8 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? No
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? Yes
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 00:30 - Check-out: 23:30
Other limitations large reception area with floor markings
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? No
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Local Area Health has provided a set of guidlines for us to follow. There is a COVID clinic at the local hospital and advice lines available
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? We do not have any of the above common areas at our property. The apartments and motel rooms are all independent of each other and do not share any common areas.
Has the hotel closed during the pandemic? No
Additional Information: We have only been open for essential workers over the past eight weeks. There have been no cases of COVID 19 in our area.
Answers last updated by Heritage House Motel & Units
Motel SuiteThese ground floor air-conditioned rooms features a flat-screen TV, ironing facilities, microwave, refrigerator and free toiletries.
There is no capacity for additional guests.
Apartment with Sea ViewThis self-contained apartment features a kitchenette, dining area and a lounge. It also includes air-conditioning, a washing machine, tumble dryer and a bathroom with a spa bath.
There is no capacity for additional guests.
Apartment with Sea ViewThis self-contained apartment features a fully equipped kitchen, dining area and a lounge. It also includes air-conditioning, a washing machine, tumble dryer and a bathroom with a spa bath.
There is no capacity for additional guests.
Three-Bedroom ApartmentBoasting a private entrance, this air-conditioned apartment includes 1 living room, 3 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. Guests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the fully equipped kitchen. The apartment also features a barbecue. The spacious apartment offers a washing machine, a seating area, a dining area as well as a terrace with sea views. The unit has 5 beds.
Queen RoomThe spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. This double room features a wardrobe, flat-screen TV, garden views, as well as chocolate for guests. The unit offers 1 bed.
Two-Bedroom Superior ApartmentFeaturing a private entrance, this air-conditioned apartment is comprised of 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and a bath. Guests can make meals in the kitchen that is fitted with a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious apartment offers a washing machine, a seating area, a dining area, a flat-screen TV, as well as sea views. The unit offers 3 beds.
Guest Reviews
8.7
Very Good
Location
Nestled in the heart of Eden, Heritage House Motel & Units boasts an enviable location that consistently garners praise from its guests. Situated right in the main street, this accommodation offers easy access to a variety of shops, cafes, and restaurants, making it a convenient choice for travelers. The proximity to the town center and notable attractions like the Killer Whale Museum means guests are only a short walk away from exploring the best the area has to offer.
The property impresses with breathtaking views of the sea, which can be enjoyed directly from the accommodations, allowing guests to experience serene sunrises and even the occasional spectacle of whales leaping in the bay. The motel's surroundings offer a peaceful and quiet atmosphere, perfect for relaxation.
Cleanliness and comfort are standout features, with many mentioning the spacious, well-maintained rooms. The friendly and accommodating staff enhance the overall experience, offering helpful recommendations for local eateries and attractions. With a central location and stunning coastal views, Heritage House Motel & Units is an ideal resting spot for travelers journeying along the coast.
Rooms
At Heritage House Motel & Units, visitors are met with an inviting ambiance provided by friendly hosts and a clean environment. The accommodations are greatly praised for their spaciousness, making them ideal for both relaxation and comfort. Many reviewers appreciate the modern decoration and thoughtful renovation that maintains the heritage feel while providing contemporary amenities. Rooms are consistently described as clean, tidy, and equipped with everything needed for a convenient stay, including useful appliances and ample bathroom facilities.
Travelers particularly highlight the comfortable beds and plentiful light fittings that enhance the overall atmosphere. The apartments offer scenic views, with some providing partial ocean vistas that add a picturesque element to the experience. Recent renovations have ensured that units remain fresh, bright, and well-appointed. Despite traces of the motel’s age, the accommodations continue to meet expectations with a warm, cozy, and well-equipped environment. Whether in the penthouse or a standard unit, the combination of well-maintained facilities and spacious interiors contributes to a peaceful and comfortable stay.
Beds
Heritage House Motel & Units offers guests an inviting and restful experience with its highly praised bedding. Visitors consistently describe the beds as comfortable, highlighting the spaciousness of the bedrooms and the crisp linen that enhances their stay. Many guests report feeling at ease with the snug and cozy mattresses, contributing to a satisfied visit. The general consensus is that both the beds and pillows maintain a level of comfort that meets high expectations, ensuring guests enjoy a restful night's sleep. Although one review mentioned a preference for softer pillows, the overall sentiment is positive regarding bedding comfort. Additionally, the cleanliness and tidiness of the rooms complement the quality bedding, reinforcing a welcoming atmosphere that guests appreciate.
Cleanliness
The Heritage House Motel & Units consistently impresses with its superior cleanliness, making it a standout choice for travelers seeking a pristine stay. Guests frequently praise the immaculate condition of the rooms, describing them as clean, spacious, and modern. The facilities are well-appointed and equipped, with recent updates such as freshly painted rooms and modern bathrooms enhancing the overall experience. The property is not only clean but also comfortable, offering comfy beds and excellent lighting. The location further adds to its appeal, being conveniently situated within walking distance of shops, attractions, and the beach. Visitors also highlight the friendly staff, who contribute to a welcoming and well-maintained atmosphere. Overall, the combination of cleanliness, comfort, and location makes Heritage House Motel & Units highly recommended for anyone looking for a quality stay.
Staff
The reviews for the Heritage House Motel & Units highlight a truly exceptional experience, particularly due to the dedicated staff. Guests frequently mention the warm and friendly atmosphere created by the team, with special accolades for Andrew, the manager, who is noted for his welcoming nature and insightful recommendations on local activities and dining options. Cynthia also stands out for her helpfulness in providing local information and directions. Numerous guests praised the attentive and accommodating staff, who not only make visitors feel immediately welcome but also go above and beyond in offering assistance. Michelle is singled out as particularly outstanding. The commendations for the staff's friendliness, enthusiasm, and local knowledge seem to significantly enhance the stay at this well-located motel.
Parking
The reviews of Heritage House Motel & Units highlight the convenience of its parking facilities. Guests consistently appreciate the ease of parking directly outside their rooms, making it a hassle-free experience. With guaranteed and allocated parking spaces, visitors can rest assured that they will have a spot readily available. The arrangement of having parking right at the door adds an extra layer of convenience, enhancing the overall stay. While the majority of rooms boast this prime setup, some reviews indicated that specific rooms, like Room 14, may not have the parking spot directly adjacent. Overall, the parking situation at Heritage House Motel & Units is well-regarded for its accessibility and convenience.
No, Heritage House Motel & Units doesn't have any pool.
No, a spa isn't available at Heritage House Motel & Units.
No, Heritage House Motel & Units doesn't allow dogs.
Yes, parking facilities are available at Heritage House Motel & Units.
No, Heritage House Motel & Units doesn't have a gym.