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Summary of reviewsGR Hotel by WMM Hotels, situated conveniently on the outskirts of Görlitz, is particularly favorable for travelers arriving by car due to its easy access to nearby highways and proximity to essential amenities, such as supermarkets and the city center. Despite being located in an industrial area, the hotel remains quiet and serene, offering practical and peaceful accommodations for stopovers or brief visits to Görlitz. Although some guests reported difficulties finding the hotel due to poor signage, the location overall is praised for its functionality and accessibility.
The rooms at GR Hotel receive high commendation for their cleanliness, modern amenities and spaciousness. Guests frequently highlight the stylish interiors, large comfortable beds and modern bathrooms with walk-in rain showers. The rooms are equipped with kitchenettes, large refrigerators and big TVs, contributing to an exceptionally functional environment for both short and extended stays. The combination of soundproofed rooms and serene surroundings ensures a restful atmosphere, underpinned by a hassle-free self-service check-in and check-out system that many guests find efficient and convenient. The overall sentiment is that the hotel offers excellent value for money.
Cleanliness is a standout feature at GR Hotel with the majority of guests noting the spotlessly clean and well-maintained accommodations. Bathrooms, kitchen equipment and beds are frequently praised for their tidiness and the easy check-in process further enhances guest satisfaction. While a few minor cleanliness issues were mentioned, the general feedback paints the hotel as a commendable choice for travelers seeking modern and hygienic accommodations.
The staff at GR Hotel have garnered mixed reviews. Guests appreciate the friendly and helpful interactions with the staff, particularly the cleaning personnel. However, the hotel's reliance on a self-check-in system—though efficient for some—left others desiring more on-site support, especially after-hours. This absence of human reception was challenging for non-German and non-English speakers and contributed to a more impersonal experience for some guests. Nonetheless, the staff’s efforts over the phone generally resolve issues satisfactorily.
Free Wi-Fi is available but has significant performance issues with many guests reporting weak and unreliable connections and concerns over security due to the lack of a password. Despite this, the availability of free Wi-Fi is seen as a positive aspect that requires improvement.
Parking at GR Hotel is widely praised for its convenience with numerous spaces available directly in front of or next to the individual rooms. The ample and free parking contributes to the hotel's accessibility, although some guests noted occasional parking shortages during peak times.
Guest feedback on the beds is predominantly positive with many describing them as very comfortable, spacious and supportive. However, the firmness of the mattresses received mixed reactions; while some guests enjoyed the firm support, others found them excessively hard. Despite some reports of minor cleanliness issues with bedding, the general consensus is that the hotel provides a restful sleep environment.
GR Hotel also offers accessible accommodations, appreciated by guests with limited mobility for its spacious rooms, large walk-in showers and wide windows tailored for wheelchair users. The digital and contactless check-in process adds convenience, although some visitors experienced difficulties with the system. Overall, the hotel's barrier-free facilities and practical handling of issues ensure a comfortable stay for all guests, particularly those traveling by car.
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