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Summary of reviewsThe Extended Stay America Suites - Meadowlands - East Rutherford boasts a prime location in East Rutherford, which is a major attraction for visitors. Its proximity to MetLife Stadium, the American Dream mall, DreamWorks Water Park and other family-friendly venues makes it convenient for tourists. Positioned between New York City and MetLife Stadium, it offers easy access to both urban and entertainment hubs and the ample parking and spacious rooms further enhance the accommodation experience.
Room offerings at the hotel include spacious layouts with functional kitchenettes, comfortable beds, good air conditioning and a quiet atmosphere. However, the property faces significant issues with cleanliness and maintenance. Numerous reports mention dirty carpets, stained ceilings, broken fixtures, pervasive smoke odors in non-smoking rooms and sightings of roaches and other bugs. The building, including non-smoking suites, often smells strongly of cigarettes and marijuana, contributing to an unpleasant environment. There are also reports of poorly maintained bathrooms with broken shower rods and low water pressure and an overall need for urgent updates and better cleaning protocols.
The breakfast service at the hotel is minimal, consisting of coffee, prepackaged muffins and granola bars and often fails to meet guests' expectations. Reports indicate the breakfast often finishes early and is sometimes unavailable with guests feeling underwhelmed by the minimal and repetitive choices.
Despite various issues, the staff at the hotel consistently receive praise for their friendliness and professionalism. Guests appreciate the smooth check-in and check-out processes and commend specific staff members for their accommodating and understanding nature. The helpful and polite demeanor of the staff significantly contributes to the overall guest experience.
While some guests found the beds comfortable and appreciated the size, opinions about bed quality were mixed. Some guests reported discomfort and dirty sheets, pointing to inconsistency in bed comfort and cleanliness.
In summary, Extended Stay America Suites - Meadowlands - East Rutherford offers a convenient location with spacious rooms, but it struggles with cleanliness and maintenance issues. The breakfast service is minimal, but the friendly and professional staff provide a notable positive aspect of the guest experience. Show more
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Categories
Family Friendly Hotel
Dog Friendly Hotel
Accessible Hotel
Room Types
Queen Studio - Non-SmokingThis studio features a full kitchen and cable TV.
Studio with 2 Queen Beds - Non-SmokingThis studio features a full kitchen and cable TV.
Deluxe Studio with 1 King Bed - Non-SmokingThis studio features a full kitchen and cable TV.
Queen studio with 1 Queen Bed - Disability Access/Non-SmokingProviding free toiletries, this studio includes a private bathroom with a bath, a shower and a hairdryer. Meals can be prepared in the kitchen, which is equipped with a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned studio consists of a dining area, a flat-screen TV with cable channels a tea and coffee maker and a carpeted floor. The unit offers 1 bed.
Studio with 2 Queen Beds - Disability Access - Non-SmokingFeaturing free toiletries, this studio includes a private bathroom with a bath, a shower and a hairdryer. Meals can be prepared in the well-fitted kitchen, which features a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned studio features a flat-screen TV with cable channels, a tea and coffee maker, a dining area and a carpeted floor. The unit has 2 beds.
Guest Reviews
5.2
Rated
Location
Located in East Rutherford, 'Extended Stay America Suites - Meadowlands' boasts a prime spot that serves as a major draw for visitors to the area. With its proximity to MetLife Stadium, guests find it to be an ideal choice for attending events and concerts. Moreover, the hotel's closeness to the popular attractions like the American Dream mall, the DreamWorks Water Park and various other family-friendly venues make it a convenient lodging option for tourists. Positioned between New York City and MetLife Stadium, the location provides easy access to both urban and entertainment hubs.
Visitors appreciate the surrounding amenities and the ease of access that the locale offers, whether they're driving to nearby spots or planning excursions into the city. Even though some reviewers mentioned minor drawbacks, the location itself was consistently highlighted as a key advantage. This convenience, coupled with ample parking and the additional bonus of spacious rooms, creates a well-rounded accommodation experience for those planning their stay in the Meadowlands area.
Breakfast
The breakfast at 'Extended Stay America Suites - Meadowlands - East Rutherford' has garnered quite a bit of disappointment from guests. The offerings, described as minimal, typically include only coffee, prepackaged muffins and granola bars. Guests noted the absence of more substantial and varied options, such as hot plates, fruits or juice. The breakfast often finishes early and is sometimes reported to be unavailable altogether. It's clear that the breakfast service falls short of guests' expectations with several pointing out that it's not what one might anticipate from a hotel breakfast. Overall, the minimal and repetitive choices have left guests feeling underwhelmed with the offering labeled as breakfast.
Rooms
Extended Stay America Suites - Meadowlands - East Rutherford offers spacious rooms with some positive features, such as good air conditioning, comfortable beds and functional kitchenettes. The suite's comfort and quiet atmosphere were highlights for some guests. The proximity to local attractions was also appreciated.
However, the reviews signal significant issues with cleanliness and maintenance. Many guests noted that their rooms were not cleaned properly with sightings of roaches and pervasive smoke odors in non-smoking rooms. Bathrooms frequently had issues such as broken shower rods, holes in doors and poor water pressure. Some rooms were reported as smelling unpleasantly of smoke, urine or pets. Additionally, the property appears outdated with dirty carpets, stained ceilings, broken fixtures and uncomfortable beds frequently mentioned.
Overall, despite some positives, the hotel seems to require urgent updates and better cleaning protocols to meet guest expectations.
Beds
At Extended Stay America Suites - Meadowlands - East Rutherford, opinions about the beds appear mixed. Many guests found the beds to be comfortable with some even noting the size of the bed as a positive aspect of their stay. For some, the highlight was indeed the comfort level of the beds. However, a number of reviewers mentioned discomfort, describing the beds as hard or even comparing them to sleeping on a rock. Additionally, cleanliness issues such as dirty sheets were noted by some guests. Overall, while several guests enjoyed a good night's sleep, the inconsistency in bed quality and cleanliness was apparent in the reviews.
Cleanliness
Extended Stay America Suites - Meadowlands - East Rutherford struggles significantly with maintaining cleanliness, as indicated by numerous guest reviews. Many visitors report that rooms and common areas, like hallways, are dirty with stained sheets, rusty bathtubs and unclean bathrooms. The entire building, including non-smoking suites, often smells strongly of cigarettes and marijuana, contributing to an unpleasant environment. Several guests also noted the presence of cockroaches and bugs in various areas, from the microwave to the bathroom.
Additionally, the cleanliness issues extend to the hotel's amenities. The kitchen areas and floors are frequently described as filthy and garbage is often left unattended in hallways. A strange odor pervades many spaces within the hotel, causing discomfort among guests. Dirty carpets and sticky floors are common complaints and there's a general consensus that the rooms need significant updating and renovations.
Basic services such as fresh towels and room cleaning are lacking with some guests noting that their towels were never changed during their stay. The supposed included breakfast often turns out to be nonexistent or limited to cold muffins, further disappointing guests. There are also reports of broken amenities like light fixtures and air conditioning units not being attended to by staff, marking a significant gap in guest service and overall property upkeep. Overall, the hotel's poor cleanliness and maintenance standards significantly detract from the guest experience.
Staff
The staff at Extended Stay America Suites - Meadowlands - East Rutherford consistently receive praise for their friendliness and professionalism. Check-in and check-out processes are often highlighted as smooth with receptionists being particularly polite, patient and understanding. Many guests note the helpfulness and accommodating nature of the staff, including specific mentions of individuals like Alyssa and Chase, who are described as accommodating, friendly and understanding. Staff members, including the manager Aaliyah, have been recognized for their apologetic and accommodating approach when dealing with issues.
Overall, the staff is frequently described as friendly, kind, pleasant and courteous. Despite some negative comments regarding staff confusion or unavailability at times, the majority of feedback emphasizes their positive interactions and efforts to accommodate guests' needs. The consistent mention of the staff's helpful and polite nature is a notable aspect of the guest experience, contributing significantly to the overall impression of the hotel.
No, Extended Stay America Suites - Meadowlands - East Rutherford doesn't have any pool.
No, a spa isn't available at Extended Stay America Suites - Meadowlands - East Rutherford.
Yes, Extended Stay America Suites - Meadowlands - East Rutherford welcomes dogs.
No, parking facilities aren't available at Extended Stay America Suites - Meadowlands - East Rutherford.
No, Extended Stay America Suites - Meadowlands - East Rutherford doesn't have a gym.