Holiday Inn - the niu, Hub Dusseldorf Messe, an IHG Hotel
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Summary of reviewsThe niu Hub offers a mixed bag of experiences but generally receives positive reviews, especially in certain key aspects.
The prime location is ideal for travelers with vehicles and those needing quick access to the airport, Messe Frankfurt and the PSD-Dome, offering straightforward road access and easy connectivity to Belgium and the Netherlands. Business travelers driving to exhibitions or events nearby find it particularly convenient. However, the hotel's remote industrial setting and limited public transport options are cited as drawbacks for those relying on public transit.
The breakfast service at the niu Hub is highly praised for its excellent, varied and fresh offerings, catering well to different tastes and dietary needs. While some found the breakfast slightly expensive and occasionally crowded, the high quality and broad selection made it a popular aspect of the stay. On the other hand, dinner options are limited with no dedicated restaurant on-site and guests frequently turning to outside options or delivery services.
Rooms are consistently appreciated for their modern, stylish design, spaciousness and cleanliness. Guests enjoy comfortable beds and modern amenities in the bathrooms. Issues like insufficient storage, lack of certain amenities and temperature control problems are noted but do not significantly overshadow the overall positive experience.
Cleanliness stands out with guests repeatedly highlighting the spotless condition of both rooms and public areas. The hotel's modern and well-maintained appearance adds to its appeal.
Staff receive generally positive feedback for friendliness and professionalism, though there are mentions of inconsistency and occasional unfriendly service, particularly during busy periods.
Wi-Fi service is another mixed aspect; while many guests find it satisfactory for basic use, there are complaints about connectivity issues and instability, especially in certain areas of the hotel.
Parking is convenient with ample, spacious underground options, though the high daily fee is a common point of contention.
Families find the niu Hub to be accommodating and child-friendly with amenities like baby beds and a welcoming environment. The policy allowing children under five to eat breakfast for free is particularly appreciated.
Beds are a highlight, frequently described as very comfortable, though some guests experience issues with beds separating during the night and find the pillows too hard or soft.
Overall, the niu Hub is a solid choice for travelers prioritizing modern comfort, cleanliness and a good breakfast, particularly those with personal vehicles. Improvements in dining options, consistency in service and enhanced Wi-Fi would elevate the guest experience further.
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The prime location is ideal for travelers with vehicles and those needing quick access to the airport, Messe Frankfurt and the PSD-Dome, offering straightforward road access and easy connectivity to Belgium and the Netherlands. Business travelers driving to exhibitions or events nearby find it particularly convenient. However, the hotel's remote industrial setting and limited public transport options are cited as drawbacks for those relying on public transit.
The breakfast service at the niu Hub is highly praised for its excellent, varied and fresh offerings, catering well to different tastes and dietary needs. While some found the breakfast slightly expensive and occasionally crowded, the high quality and broad selection made it a popular aspect of the stay. On the other hand, dinner options are limited with no dedicated restaurant on-site and guests frequently turning to outside options or delivery services.
Rooms are consistently appreciated for their modern, stylish design, spaciousness and cleanliness. Guests enjoy comfortable beds and modern amenities in the bathrooms. Issues like insufficient storage, lack of certain amenities and temperature control problems are noted but do not significantly overshadow the overall positive experience.
Cleanliness stands out with guests repeatedly highlighting the spotless condition of both rooms and public areas. The hotel's modern and well-maintained appearance adds to its appeal.
Staff receive generally positive feedback for friendliness and professionalism, though there are mentions of inconsistency and occasional unfriendly service, particularly during busy periods.
Wi-Fi service is another mixed aspect; while many guests find it satisfactory for basic use, there are complaints about connectivity issues and instability, especially in certain areas of the hotel.
Parking is convenient with ample, spacious underground options, though the high daily fee is a common point of contention.
Families find the niu Hub to be accommodating and child-friendly with amenities like baby beds and a welcoming environment. The policy allowing children under five to eat breakfast for free is particularly appreciated.
Beds are a highlight, frequently described as very comfortable, though some guests experience issues with beds separating during the night and find the pillows too hard or soft.
Overall, the niu Hub is a solid choice for travelers prioritizing modern comfort, cleanliness and a good breakfast, particularly those with personal vehicles. Improvements in dining options, consistency in service and enhanced Wi-Fi would elevate the guest experience further.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
EV charging stations
Cheap Hotel
Accessible Hotel
Guest Reviews
The niu Hub hotel garners mixed feedback regarding its location with highlights and drawbacks clearly noted by its guests. Positively, the hotel boasts a prime location for those with vehicles and those needing quick access to the airport, Messe Frankfurt and the PSD-Dome. Its proximity to highways offers easy connectivity to surrounding areas like Belgium and the Netherlands. Guests appreciate the straightforward road access, making it ideal for drivers and business travelers attending exhibitions or events nearby. Furthermore, the hotel's cleanliness and amenities seem to leave a favorable impression.
On the flip side, the hotel's location in an industrial area and its relative remoteness from the city center pose challenges for those reliant on public transportation. Public transport stops require a 10-15 minute walk and connections to the city center or fairgrounds can be cumbersome. Visitors without cars may find the area inconvenient, devoid of nearby shops, restaurants or attractions, often describing it as "the middle of nowhere." This remoteness coupled with poor public transport accessibility can be a significant drawback for some.
In essence, the niu Hub is well-suited for travelers with private vehicles or those seeking proximity to the airport and fairs. However, it might not be the best choice for those planning to explore Düsseldorf's urban core without the convenience of a car.
The breakfast at the niu Hub receives consistently high praise from guests, who often describe it as excellent, very good, delicious and varied. Many reviews highlight the abundant and rich selection with a particular emphasis on the quality and freshness of the food. Guests appreciate the spacious and inviting breakfast room, alongside the extensive buffet that caters to a variety of tastes and dietary needs, including those with allergies. Fresh fruit, cereal and a good variety of drinks are frequently mentioned.
However, some guests note that the breakfast can be expensive and occasionally crowded with issues related to replenishment and service, such as running out of specific items or tables not being promptly cleaned. Despite these occasional shortcomings, the overall feedback points to a great breakfast experience that many guests recommend.
Additionally, the breakfast provides good value for money, especially considering the wide range of options available. The niu Hub seems to strike a good balance, making it a solid choice for travelers who prioritize a high-quality morning meal.
The 'niu Hub' hotel seems to face some consistent feedback regarding its dinner options. While the hotel does provide some food choices, such as pizzas and tarte flambée available at the bar, many guests felt that the dining options were inadequate given the size of the hotel. There is no dedicated restaurant on-site and guests often have to look elsewhere or rely on delivery services to satisfy their dining needs. The absence of a proper restaurant with a decent menu is frequently noted, leaving some guests to make do with frozen pizzas and snacks sold at the front desk.
For those who prefer not to venture out, the bar offers a limited selection of convenience foods and stays open until the early morning hours, which some guests appreciated. However, the price and quality of the frozen pizza were points of criticism. Despite some positive experiences with the available food options, there is a general consensus that the hotel could greatly benefit from enhancing its lunch and dinner offerings to provide a more satisfying dining experience.
Guests at 'the niu Hub' generally have positive experiences regarding the condition and comfort of the rooms. The hotel prides itself on its new, modern structure with rooms that are clean, spacious and well-maintained. Most visitors find the rooms to be exactly as advertised, modernly furnished and with a stylish design. Comfort is a notable feature with many guests appreciating the cleanliness, spaciousness and comfortable beds. The bathrooms also receive praise for their large size and modern amenities.
However, there are a few areas that have room for improvement. Some guests mention a lack of storage space, including no wardrobes or shelves and some rooms lack basic amenities such as kettles, mini-fridges and coffee machines. Temperature control seems to be a recurring issue with some rooms being too hot or too cold and windows that cannot be opened for fresh air. Noise insulation within the rooms is deemed adequate by some, but there are mentions of air conditioning or sewage smells affecting the comfort.
For those with accessibility needs, there are rooms customized for wheelchair use, adding to the overall practicality and modern design of the hotel. Despite a handful of logistical challenges like delayed room readiness and absence of some conveniences, the general consensus is that the rooms at 'the niu Hub' provide a comfortable and aesthetically pleasing stay for guests, making it a strong option for both short and extended visits.
The beds at 'the niu Hub' have received overwhelmingly positive feedback from guests. Descriptions like "comfortable" and "super comfortable" are recurrent, indicating that many visitors were pleased with their sleeping arrangements. Guests highlighted the quality of the beds with phrases such as "beds and pillows are very comfy," "excellent bed," "many pillows," and "brand new box spring beds." Notably, the bedding is often described as "comfortable" and "high quality," adding to the overall positive impression.
However, there are a few common issues reported. Several guests noted that double beds were actually two single beds pushed together, which could separate during the night. This led to comments about the beds "sliding apart" and creating a "large gap," potentially disrupting sleep. Some guests found the pillows hard and a few described the beds as either too soft or too hard.
Despite these concerns, the majority of reviewers seem to agree that the beds are a strong point for the hotel. Phrases like "beds were great," "comfortable bed," and "great beds" are frequently used, suggesting that many guests found their stay restful and pleasant. Overall, the comfort of the beds at 'the niu Hub' is a major highlight with a few minor issues that could be addressed to enhance guest satisfaction further.
The niu Hub shines with its exceptional cleanliness, according to numerous guest reviews. Visitors emphasized the spotless condition of both rooms and bathrooms, describing the hotel as extremely clean, modern and well-maintained. Many guests appreciated the new and fresh feeling of the hotel, highlighting its immaculate appearance and high standards of hygiene. The spacious rooms and comfortable beds were repeatedly mentioned, providing a clean and pleasant environment for relaxation. Despite a few isolated incidents of less-than-ideal room conditions, the overwhelming consensus is that the hotel staff maintain a consistently high level of cleanliness. The decor is modern and stylish, contributing to a clean and inviting atmosphere. Overall, the niu Hub stands out for its dedication to cleanliness, making it a preferred choice for those valuing hygiene and comfort in their accommodation.
The staff at 'the niu Hub' have received a mixed bag of reviews but are generally noted for their friendliness and helpfulness. Many guests have applauded the staff for being extremely friendly, attentive and professional. The majority of the reviews highlight positive interactions, describing the team as polite, accommodating and competent. Specific mentions include the reception staff and breakfast room employees, who were noted for their friendliness and ability to speak good English.
However, there are recurring comments indicating some inconsistencies in service quality. Several guests noted that certain staff members were overwhelmed, unorganized or less competent, particularly during busy periods. Instances of unfriendliness and inadequate service were also reported with descriptions of rude and grumpy behavior from a few staff members. A few reviews highlighted poor communication skills and inefficiency at check-in, as well as instances where staff appeared uninterested or unapproachable.
Despite these issues, many guests appreciated the positive efforts of individual staff members, who went out of their way to ensure a pleasant stay. The overall impression is that while 'the niu Hub' boasts a team that is generally friendly and eager to assist, there are areas for improvement in terms of organization and training to ensure a more consistent and professional guest experience.
The niu Hub offers a mixed experience regarding its Wi-Fi services. Guests have shared both positive and negative feedback about their internet connectivity. On the bright side, many guests found the Wi-Fi to be generally good with acceptable to fast speeds and quickly established connections. It worked well for standard online activities and even allowed smooth streaming from iPads to the TV, extending the convenience of digital amenities. The Wi-Fi was also noted to be easy to use with added utilities like plug sockets with USB inputs enhancing the overall experience.
However, not all feedback was rosy—there were numerous complaints about the Wi-Fi's performance. Some reported difficulty connecting certain types of devices and experienced frequent instability and slow speeds. The Wi-Fi struggled in areas like the concrete basement and proved inadequate for more demanding uses like Smart TV streaming. A few guests were frustrated with the overall internet reliability and signal strength, describing it as "miserable" and "poor." Issues such as unsecured networks and general dissatisfaction were also common concerns.
In conclusion, while the niu Hub provides decent Wi-Fi service that meets the needs of many guests, it has significant room for improvement, particularly in terms of stability and coverage. For those needing robust and consistent connectivity, these issues might be a drawback. Otherwise, the overall price-performance ratio remains favorable with other amenities like a well-furnished room and free breakfast adding to the positive stay experience.
At 'the niu Hub', parking is a mixed experience for guests. On the positive side, there is ample and spacious underground parking directly under the hotel, making it very convenient for users. The parking garage is large and the spaces are generally praised for being easy to navigate and find. Additionally, it is easily accessible by car and features such as an EV charger add to its appeal.
However, there are recurring mentions of the parking being costly with several guests noting the daily fee of around 15 euros as excessive. While some visitors found the fees reasonable or in line with expectations, many others expressed frustration over the high charges. The lack of free street parking options and limited alternative parking near the hotel can make the expense harder to avoid.
Overall, despite the convenience and ample space, the high cost of parking remains a notable concern for many guests at 'the niu Hub'.
The niu Hub is gaining a positive reputation as a family-friendly hotel with many favorable comments from those traveling with children. Although there are no cupboards, shelves or luggage racks in the rooms and some rooms lack windows, families still find the accommodations comfortable for short stays. The hotel is noted for its family-friendly environment and efficient amenities tailored to the needs of those with children.
The hotel caters well to families, offering rooms equipped for family stays and ensuring a child-friendly atmosphere. Parents appreciate the quiet rooms and the availability of baby beds. There are nice touches for children, such as gifts, making it a welcoming place for young guests.
Guests have highlighted the hotel's modern and cozy ambiance with several reports of a pleasant and comfortable stay. The breakfast policy is particularly family-friendly, as children under five years old can dine for free, which is a significant advantage for families traveling on a budget.
Additionally, the hotel staff is noted to be nice and accommodating, further enhancing the family-friendly reputation of the niu Hub. Overall, it is a great option for families looking for a convenient and welcoming place to stay during their travels.
The niu Hub receives positive feedback for its commitment to accessibility, making it a solid choice for guests with disabilities. Guests appreciate the hotel's well-organized facilities and spacious, barrier-free rooms, which ensure comfort and ease during their stays. The presence of clear, accessible signage throughout the property adds to the overall convenience.
The hotel's location is noted for its excellent connectivity to public transportation, offering easy access to buses and trains. This makes trips to and from the city center straightforward and hassle-free. Several reviews mention that the property is accessible by car with convenient parking options available.
The rooms are designed with accessibility in mind, featuring disabled-friendly bathrooms and wheelchair-accessible showers. However, one noted limitation is the inaccessibility of the breakfast buffet to wheelchair users. Despite this, the overall structure of the hotel, including accessible elevators and reception areas, is praised for accommodating guests' needs effectively.
Travelers with pets and those in wheelchairs also find the niu Hub to be a welcoming environment. The accessible parking garage and clear directions contribute to a stress-free experience for all guests, ensuring a pleasant stay at this modern and accommodating hotel.
The niu Hub is recognized as a dog-friendly hotel, making it an accessible choice for travelers with pets. Guests have noted that dogs are indeed welcome and they appreciate the warm reception, even though there is an additional charge for bringing a dog. While there don't appear to be specific dog-friendly amenities mentioned, the overall atmosphere is accommodating for pet owners. The hotel is also easy to reach with pets, adding to its convenience for those traveling with their furry companions.
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Location
On the flip side, the hotel's location in an industrial area and its relative remoteness from the city center pose challenges for those reliant on public transportation. Public transport stops require a 10-15 minute walk and connections to the city center or fairgrounds can be cumbersome. Visitors without cars may find the area inconvenient, devoid of nearby shops, restaurants or attractions, often describing it as "the middle of nowhere." This remoteness coupled with poor public transport accessibility can be a significant drawback for some.
In essence, the niu Hub is well-suited for travelers with private vehicles or those seeking proximity to the airport and fairs. However, it might not be the best choice for those planning to explore Düsseldorf's urban core without the convenience of a car.
Breakfast
However, some guests note that the breakfast can be expensive and occasionally crowded with issues related to replenishment and service, such as running out of specific items or tables not being promptly cleaned. Despite these occasional shortcomings, the overall feedback points to a great breakfast experience that many guests recommend.
Additionally, the breakfast provides good value for money, especially considering the wide range of options available. The niu Hub seems to strike a good balance, making it a solid choice for travelers who prioritize a high-quality morning meal.
Dinner
For those who prefer not to venture out, the bar offers a limited selection of convenience foods and stays open until the early morning hours, which some guests appreciated. However, the price and quality of the frozen pizza were points of criticism. Despite some positive experiences with the available food options, there is a general consensus that the hotel could greatly benefit from enhancing its lunch and dinner offerings to provide a more satisfying dining experience.
Rooms
However, there are a few areas that have room for improvement. Some guests mention a lack of storage space, including no wardrobes or shelves and some rooms lack basic amenities such as kettles, mini-fridges and coffee machines. Temperature control seems to be a recurring issue with some rooms being too hot or too cold and windows that cannot be opened for fresh air. Noise insulation within the rooms is deemed adequate by some, but there are mentions of air conditioning or sewage smells affecting the comfort.
For those with accessibility needs, there are rooms customized for wheelchair use, adding to the overall practicality and modern design of the hotel. Despite a handful of logistical challenges like delayed room readiness and absence of some conveniences, the general consensus is that the rooms at 'the niu Hub' provide a comfortable and aesthetically pleasing stay for guests, making it a strong option for both short and extended visits.
Beds
However, there are a few common issues reported. Several guests noted that double beds were actually two single beds pushed together, which could separate during the night. This led to comments about the beds "sliding apart" and creating a "large gap," potentially disrupting sleep. Some guests found the pillows hard and a few described the beds as either too soft or too hard.
Despite these concerns, the majority of reviewers seem to agree that the beds are a strong point for the hotel. Phrases like "beds were great," "comfortable bed," and "great beds" are frequently used, suggesting that many guests found their stay restful and pleasant. Overall, the comfort of the beds at 'the niu Hub' is a major highlight with a few minor issues that could be addressed to enhance guest satisfaction further.
Cleanliness
Staff
However, there are recurring comments indicating some inconsistencies in service quality. Several guests noted that certain staff members were overwhelmed, unorganized or less competent, particularly during busy periods. Instances of unfriendliness and inadequate service were also reported with descriptions of rude and grumpy behavior from a few staff members. A few reviews highlighted poor communication skills and inefficiency at check-in, as well as instances where staff appeared uninterested or unapproachable.
Despite these issues, many guests appreciated the positive efforts of individual staff members, who went out of their way to ensure a pleasant stay. The overall impression is that while 'the niu Hub' boasts a team that is generally friendly and eager to assist, there are areas for improvement in terms of organization and training to ensure a more consistent and professional guest experience.
Wi-Fi
However, not all feedback was rosy—there were numerous complaints about the Wi-Fi's performance. Some reported difficulty connecting certain types of devices and experienced frequent instability and slow speeds. The Wi-Fi struggled in areas like the concrete basement and proved inadequate for more demanding uses like Smart TV streaming. A few guests were frustrated with the overall internet reliability and signal strength, describing it as "miserable" and "poor." Issues such as unsecured networks and general dissatisfaction were also common concerns.
In conclusion, while the niu Hub provides decent Wi-Fi service that meets the needs of many guests, it has significant room for improvement, particularly in terms of stability and coverage. For those needing robust and consistent connectivity, these issues might be a drawback. Otherwise, the overall price-performance ratio remains favorable with other amenities like a well-furnished room and free breakfast adding to the positive stay experience.
Parking
However, there are recurring mentions of the parking being costly with several guests noting the daily fee of around 15 euros as excessive. While some visitors found the fees reasonable or in line with expectations, many others expressed frustration over the high charges. The lack of free street parking options and limited alternative parking near the hotel can make the expense harder to avoid.
Overall, despite the convenience and ample space, the high cost of parking remains a notable concern for many guests at 'the niu Hub'.
Family
The hotel caters well to families, offering rooms equipped for family stays and ensuring a child-friendly atmosphere. Parents appreciate the quiet rooms and the availability of baby beds. There are nice touches for children, such as gifts, making it a welcoming place for young guests.
Guests have highlighted the hotel's modern and cozy ambiance with several reports of a pleasant and comfortable stay. The breakfast policy is particularly family-friendly, as children under five years old can dine for free, which is a significant advantage for families traveling on a budget.
Additionally, the hotel staff is noted to be nice and accommodating, further enhancing the family-friendly reputation of the niu Hub. Overall, it is a great option for families looking for a convenient and welcoming place to stay during their travels.
Accessible
The hotel's location is noted for its excellent connectivity to public transportation, offering easy access to buses and trains. This makes trips to and from the city center straightforward and hassle-free. Several reviews mention that the property is accessible by car with convenient parking options available.
The rooms are designed with accessibility in mind, featuring disabled-friendly bathrooms and wheelchair-accessible showers. However, one noted limitation is the inaccessibility of the breakfast buffet to wheelchair users. Despite this, the overall structure of the hotel, including accessible elevators and reception areas, is praised for accommodating guests' needs effectively.
Travelers with pets and those in wheelchairs also find the niu Hub to be a welcoming environment. The accessible parking garage and clear directions contribute to a stress-free experience for all guests, ensuring a pleasant stay at this modern and accommodating hotel.
Dog Friendly
No, Holiday Inn - the niu, Hub Dusseldorf Messe, an IHG Hotel doesn't have any pool.
No, a spa isn't available at Holiday Inn - the niu, Hub Dusseldorf Messe, an IHG Hotel.
Yes, Holiday Inn - the niu, Hub Dusseldorf Messe, an IHG Hotel welcomes dogs.
Yes, parking facilities are available at Holiday Inn - the niu, Hub Dusseldorf Messe, an IHG Hotel.
No, Holiday Inn - the niu, Hub Dusseldorf Messe, an IHG Hotel doesn't have a gym.
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