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Summary of reviewsHoliday Inn Express Düsseldorf - City North by IHG, enjoys high praise for its strategic location, which is a major draw for both business and leisure travelers. With excellent public transport connections including S-Bahn, U-Bahn, tram and buses nearby, guests find it easy to access the city center, Düsseldorf Airport and key attractions like the historic center and Merkur Spiel Arena. Despite being in a somewhat industrial area, the location's quieter atmosphere and the convenience of nearby eateries like McDonald's enhance its appeal, particularly for families and late arrivals.
The hotel's breakfast is generally well-received, offering a diverse and plentiful buffet that includes breads, pastries, cold cuts, cheeses, fruits and beverages. While the absence of hot items like scrambled eggs and bacon is noted, the breakfast service is appreciated for its variety and value, especially since it is included in the room price. However, guests sometimes experience overcrowding during peak hours, leading to waits for tables and food.
Guest rooms are described as very clean, modern and well-equipped, though typically noted as small. Family rooms, in particular, receive mixed reviews for space but are considered functional and clean. The rooms feature practical furnishings and soundproof windows, ensuring a comfortable stay despite the occasional mention of stuffiness or inadequate temperature control.
Cleanliness is a standout feature with both private and public areas kept in excellent condition. While isolated incidents of mold or dust are mentioned, the overall guest sentiment is very positive. The modern interiors and meticulous cleaning standards contribute significantly to a pleasant and inviting atmosphere.
The staff at Holiday Inn Express Duesseldorf City Nord is frequently praised for their warmth, professionalism and helpfulness. Guests appreciate the friendly and accommodating service, particularly during check-in and check-out. Specific staff members even receive accolades for exceptional service, enhancing the overall guest experience. Despite occasional lapses due to busyness or unprofessional behavior, the staff's efforts contribute positively to the stay.
Wi-Fi connectivity sees mixed reviews with some guests reporting a fast and stable connection while others experience poor or nonexistent service, particularly on higher floors. This inconsistency can be a drawback for those needing reliable internet access.
Parking at the hotel is another area with mixed feedback. While free public parking is available nearby, on-site underground parking is often considered expensive, though secure and practical. The limited number of parking spots and high costs can be a downside, but the availability of options is appreciated.
Families find the hotel accommodating and clean, offering a comfortable environment with practical amenities like baby cots and sofa beds. Despite some complaints about room size and comfort of additional beds, the hotel remains a popular choice for family trips, supported by a family-friendly atmosphere and convenient location.
Beds are generally found to be comfortable with clean and ample-sized mattresses. However, opinions on firmness vary and sofa beds often receive criticism for discomfort. Despite these issues, the main beds contribute positively to a restful stay.
Overall, Holiday Inn Express Duesseldorf City Nord performs well in the three-star category, delivering good value for money, cleanliness, modern accommodations and a pleasant breakfast experience. The efficient and friendly staff further enhance its appeal, making it a commendable choice for both short stays and budget-conscious travelers. Show more
Read review summaries for all categories
Categories
Hotel with Parking
This hotel offers on-site underground parking at a daily rate. It provides private parking facilities for guests, contributing to a convenient stay.
3-Star Hotel
This hotel offers comfortable accommodation and convenient amenities. It is well-situated for accessing various parts of the city.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Accessible Hotel
Room Types
Double Room with Sofa BedThis air-conditioned double room with sofa bed has a private bathroom with a power shower and a hairdryer. High-quality mattresses with a choice of soft and firm pillows guarantee a restful night's sleep. The room offers complimentary tea and coffee making facilities, free high-speed Wi-Fi as well as USB sockets, an in-room safe and a flat-screen satellite TV. 2 children under 18 years stay free of charge on the sofa bed. Suitable for a maximum of 2 adults and 2 children.
Standard RoomThis double room features air conditioning and sofa.
Standard Twin RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides air conditioning, soundproof walls, a tea and coffee maker, a safe deposit box, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Standard Queen RoomThis room has a sofa and air conditioning
Standard Double RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker and a safe deposit box. The unit has 1 bed.
Standard Queen Room - Disability AccessFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features air conditioning, soundproof walls, a tea and coffee maker, a safe deposit box, as well as a flat-screen TV with satellite channels. The unit has 1 bed.
Guest Reviews
7.9
Good
Location
Holiday Inn Express Düsseldorf City Nord, an IHG Hotel, receives praise for its strategic location, making it a convenient choice for various types of travelers. The hotel is noted for its excellent public transport connections with multiple stations for the S-Bahn, U-Bahn, tram and buses within walking distance, facilitating easy access to both the city center and Düsseldorf Airport.
The hotel's proximity to key spots like the historic center, major business districts and the Merkur Spiel Arena is frequently highlighted, making it suitable for both tourists and business travelers. Despite being located in a somewhat industrial area, guests appreciate the quieter atmosphere compared to more bustling city spots. The convenience of nearby eateries, including a McDonald's, adds to the appeal, especially for families and late arrivals.
While some reviews mention the location as being slightly remote or far from shopping areas and popular restaurants, the overall sentiment is positive. Guests find the location ideal for its transport links, ease of access to major roads and highways and reasonably quick trips to essential city spots like the airport and Düsseldorf's old town.
Overall, the location of Holiday Inn Express Düsseldorf City Nord balances accessibility with tranquility, offering good value for money and catering well to varied travel purposes.
Breakfast
The breakfast at Holiday Inn Express Düsseldorf - City North by IHG, receives generally positive remarks from guests for its variety and quality. The hotel offers an extensive breakfast buffet with a diverse selection, including various breads, pastries, cold cuts, cheeses, fruits and beverages like coffee and juice. Many reviews highlight the delicious and high-quality nature of the breakfast, noting that it caters to different tastes and is frequently replenished.
However, some guests noted the absence of hot items like scrambled eggs and bacon and there were frequent mentions of the breakfast area being overcrowded during peak hours, leading to occasional waits for tables and food. The breakfast is often described as sufficient, simple but adequate and very good value considering it is included in the room price. Despite occasional organizational issues and limited choices for special dietary needs, most guests found the breakfast to be a strong point of their stay with many praising its completeness and the pleasant start it provided to their day.
Overall, while there is room for improvement in managing crowds and expanding options, the breakfast is largely seen as an asset to the hotel's offerings.
Rooms
The guest reviews for the rooms at Holiday Inn Express Düsseldorf - City North by IHG, highlight a blend of positive and negative attributes. Guests frequently praise the rooms for being very clean, modern and well-equipped with practical furnishings. Many find the room size adequate for short stays or business trips, appreciating the comfort and quietness provided by soundproof windows. The family rooms, though often deemed too small, are noted for their cleanliness and functional design. Guests consistently regard the cleanliness of the rooms highly, emphasizing that many rooms appeared freshly renovated and attractively furnished.
However, issues primarily revolve around the room size, particularly for families or groups with multiple reviews pointing out that the spaces can feel cramped and insufficient for four people. The lack of certain amenities like refrigerators and wardrobes also draws some criticism. In terms of air quality, there are mixed experiences with some rooms described as stuffy while others are well-ventilated. Noise and temperature control are additional areas of concern for some guests. Despite these drawbacks, the overall cleanliness and modern decor seem to provide a satisfactory experience for the majority of visitors, making the hotel a reasonable choice for short stays and business visits.
Beds
Guests at Holiday Inn Express Duesseldorf City Nord generally found the beds to be comfortable with many highlighting their satisfaction with the king-size and double beds. Reviewers often described the beds as comfortable, clean and wide enough for a good night's sleep. Many appreciated the quality of the mattresses, noting how they contributed to restful sleep. However, not all feedback was positive, as some guests found the mattresses too hard or too soft. The pillows also received mixed reviews with some finding them very soft and others too hard or worn.
Sofa beds received frequent criticism with many guests finding them uncomfortable and unsuitable for adults or children. Some reviews mentioned noise issues with sofa bed springs and several noted that the sofa beds were narrow or poorly situated.
Despite these variances, rooms were generally praised for their cleanliness and modernity, contributing to the overall comfort. Some guests also mentioned extra amenities like large duvets and cozy blankets, which enhanced their stay. While the additional beds for children were often deemed uncomfortable, the main beds in the rooms were consistently described as comfortable and conducive to quality sleep.
In summary, while there are isolated issues with firmness and sofa beds, most guests found the main beds at the Holiday Inn Express Duesseldorf City Nord to be very comfortable, contributing to a positive stay.
Cleanliness
Holiday Inn Express Düsseldorf - City North by IHG, garners substantial praise for its high standards of cleanliness and modern interiors. Numerous reviews highlight the exceptionally clean and tidy rooms, outfitted with practical and contemporary furnishings, contributing to a comfortable and inviting stay. Guests frequently mention the spotless condition of the bathrooms and the meticulous attention to cleaning throughout the premises.
Although the hotel is noted for its neatness in both private and public areas, there are occasional remarks about specific cleaning issues, such as mold on window frames, dust or dirty carpets. While these instances are less common, they do indicate areas for potential improvement. On the whole, many guests appreciated the well-maintained environment and the overall pristine state of the hotel facilities.
Besides cleanliness, the hotel offers excellent value, supported by a nice breakfast service and friendly, helpful staff that add to the positive guest experience. There were, however, isolated reports of cleanliness needing improvement in certain areas like the dining room and some instances of inadequate room cleaning.
In summary, despite a few minor setbacks, Holiday Inn Express Duesseldorf City Nord shines when it comes to the overall cleanliness and modernity of its accommodations, making it a commendable choice for visitors seeking a tidy and pleasant stay.
Staff
The reviews for the staff at Holiday Inn Express Düsseldorf - City North by IHG, depict a highly positive experience. Guests frequently highlighted the warmth and friendliness of the staff, describing them as super friendly, attentive and always ready to help. Many praised the professionalism and helpfulness of specific staff members, such as Mr. Halil and Gunther at the reception, who were noted for their exceptional service. The hotel personnel were often mentioned for their efficiency and promptness, making for smooth check-in and check-out processes.
Guests appreciated the accommodating nature of the employees and their willingness to fulfill special requests. The reception staff frequently received commendation for being welcoming and engaging, ensuring guests felt comfortable and well-taken care of. The housekeeping and breakfast staff were also lauded for their friendliness and responsiveness.
However, some reviews did note occasional lapses, such as overwhelmed reception staff and instances of unprofessional behavior, including issues with language barriers and personal calls during check-ins. Despite these minor drawbacks, the overall sentiment was overwhelmingly positive with many guests expressing gratitude for the courteous and accommodating service they received, contributing to an enjoyable stay at the hotel.
Wi-Fi
The Wi-Fi experience at the Holiday Inn Express Düsseldorf - City North by IHG, has seen mixed feedback from guests. On the positive side, some guests have highlighted the ease of setting up the Wi-Fi, noting its fast and stable performance on occasion. There were reports of good Wi-Fi reception and satisfactory speeds with some describing the connection as excellent. However, many other guests encountered significant issues, particularly with Wi-Fi on higher floors like the 5th floor, where connectivity was often poor or nonexistent. Reports of unstable, poor or completely absent Wi-Fi in certain rooms were common, making it difficult for guests who needed reliable internet access for work. The issues seemed to vary by room and floor with some experiencing intermittent connections or no connection at all for the duration of their stay. Overall, while there are instances of good Wi-Fi performance, many guests found the service inconsistent and unreliable.
Parking
Parking at the Holiday Inn Express Düsseldorf - City North by IHG, garners mixed reviews from guests. While there are free public parking spaces available outside and near the hotel, the on-site parking options are limited and often come with complaints. For those utilizing the underground parking garage, the cost is often cited as steep, ranging from 15 to 18 euros per day. Despite the higher price, guests find the underground parking practical and secure, though the entrance is sometimes noted as narrow and tricky, which can be a concern for larger vehicles.
Although a number of guests appreciate the availability of free parking spaces in proximity to the hotel, others find it difficult to locate free spots due to the hotel's industrial area setting. The hotel's paid parking facilities, although helpful and conveniently located, are generally viewed as too pricey for some. The parking garage is described as closely guarded and well-maintained, but many find the limited number of parking spots and the high costs to be a downside.
Overall, while there are convenient parking solutions available, both free and paid, future guests should be prepared for potentially high costs associated with the hotel's underground parking garage.
Family
Holiday Inn Express Düsseldorf - City North by IHG, emerges as a well-regarded choice for families visiting the city. The hotel is praised for being clean and family-friendly, offering a comfortable and safe environment for parents and children alike. Its rooms, though often noted as small, especially the family rooms, are generally considered sufficient for short stays. The hotel caters to families with practical amenities like baby cots and sofa beds, though some guests found these to be less comfortable or in need of updates.
The family-oriented atmosphere is one of the hotel's strong points with a staff that is welcoming and accommodating to family needs. Despite the limited space in some rooms, many families found the hotel an ideal base for a city trip, often highlighting its convenience and comfort. The inclusion of amenities such as a mini-fridge in the room also adds to the overall family-friendly experience.
Breakfast options, including pancakes, were a hit among children, further enhancing the hotel's appeal to families. While some found the rooms too cramped for longer stays or for families of four, many guests felt the hotel offered good value for money and was perfect for weekend trips or overnight stays.
Overall, the Holiday Inn Express Duesseldorf City Nord is recommended for its family-friendly environment, cleanliness and convenience, making it a suitable choice for families looking for a comfortable and economical stay in Düsseldorf.
3 Star
Holiday Inn Express Düsseldorf - City North by IHG, fittingly occupies a modest three-star category, striking a balance between value and service. The hotel aligns well with the expectations typical for a three-star establishment, delivering good value for money.
Guests appreciate the clean and new rooms, furniture and bathrooms, ensuring a comfortable stay. The check-in process is seamless and the experience overall is functional and pleasant, making it a suitable option for layovers or brief city trips. The hotel is commended for its price-performance ratio with many guests finding it worth every penny.
A highlight for many is the breakfast, which, despite being simple, is varied and satisfying, often including scrambled eggs. This feature enhances the hotel's value proposition, making it an appealing choice for budget-conscious travelers.
The staff receives positive mentions for their friendliness, adding to the hotel's hospitality. While the hotel lacks any outstanding or luxurious features, it meets the basic expectations of a three-star hotel effectively and is considered a great budget option.
Overall, the Holiday Inn Express Duesseldorf City Nord offers a great experience for its category, providing good service, cleanliness and a functional space at an affordable price, making it a recommended stay for city visitors looking for practicality and value without the luxury trappings.
Business
Situated in a semi-central location, the Holiday Inn Express Duesseldorf City Nord is well-regarded for its convenience for business travelers. Its proximity to business sites and trade fair venues, coupled with functional connections to key city destinations, makes it an ideal base for professionals. Despite its centrality, the hotel is set in a quiet area, ensuring a conducive environment for work and rest.
Guests appreciate the spacious and tidy rooms, which offer ample workspace and comfort, particularly necessary for short business trips. Those who stopped over for business noted the practical amenities such as good air conditioning and a parking garage. The hotel provides standard, yet functional space, sufficient for business needs without any frills.
For meetings, the hotel boasts suitable business meeting spaces, enhancing its appeal for corporate gatherings. However, it should be noted that while the hotel meets basic business requirements, it does not offer specific, dedicated business amenities.
The breakfast buffet starting at 6 am is a particular highlight, catering to early risers needing to jumpstart their day. On the downside, there were some reports of unfriendly reception staff, which could detract from the overall experience.
In conclusion, the Holiday Inn Express Duesseldorf City Nord stands out as a practical and convenient choice for business travelers. It offers good value and essential comforts for short stays, making it a dependable option for business trips, despite some minor service-related issues.
Accessible
Holiday Inn Express Duesseldorf City Nord offers an array of accessibility features that cater to guests with disabilities. Its prime location in the north of the city makes it easily accessible via both public transportation and car with a train station conveniently close by. The hotel boasts accessible parking options, including spaces suitable for vans and easy booking and check-in processes.
The accommodation itself is well-equipped for people with disabilities, offering accessible rooms with functional bathrooms, wide corridors, large lobbies and elevators. These features ensure that navigating the hotel is straightforward for all guests, including those in wheelchairs. Public transport access, notably the S-Bahn, is also designed to be disabled-friendly, enhancing the overall accessibility of the hotel.
While the hotel generally presents a good accessible environment, there are a few drawbacks. Some guests noted that more accessible rooms could be offered and that there were occasional issues with room availability despite prior reservations. Additionally, the elevator was sometimes occupied by staff and the stairs were the only other option for access.
The surrounding area of the hotel provides good walkability and is reachable by cab, further contributing to the hotel’s convenience. Overall, Holiday Inn Express Duesseldorf City Nord makes a concerted effort to be accessible and accommodating, providing a convenient and comfortable stay for guests with disabilities.
Dog Friendly
Holiday Inn Express Duesseldorf City Nord provides dog-friendly facilities and allows pets, making it a convenient option for those traveling with animals. Guests appreciate the hotel's pet-friendly nature, but some found the rooms too small for comfort when staying with pets. An additional charge of €16 per night applies for small dogs. While the hotel allows pets, there have been instances where guests felt inconvenienced, such as standing in line for long periods with pets. Furthermore, there were reports of guests walking their dogs in the breakfast room and some staff being dismissive towards animals. Overall, while accommodating pets, certain aspects of the service and amenities could benefit from enhancements to better support guests traveling with animals.
No, Holiday Inn Express Düsseldorf - City North by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Düsseldorf - City North by IHG.
Yes, Holiday Inn Express Düsseldorf - City North by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn Express Düsseldorf - City North by IHG.
No, Holiday Inn Express Düsseldorf - City North by IHG doesn't have a gym.