Hilton Düsseldorf

Dusseldorf 51.25064300, 6.76984300 , Georg-glock-str. 20 (Show on Map)
6.9
Rated


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Summary of reviewsHilton Düsseldorf is highly regarded for its strategic location, making it an ideal choice for business travelers and event attendees. Proximity to major transportation hubs like the S-Bahn and U-Bahn stations allows easy access to Düsseldorf Airport and the city center. Guests frequently praise the surrounding amenities, including nearby restaurants, public transportation and shopping options. Although the immediate area may lack charm due to its industrial setting, the convenience and quiet surroundings are noted positives.

The breakfast at Hilton Düsseldorf receives accolades for its variety and richness with a range of options catering to different dietary preferences. Guests appreciate the quality of the food and the cheerful service, although a few feel it falls short of a 5-star standard and mention issues like lukewarm dishes and high prices. Despite these minor criticisms, the breakfast experience is generally seen as a highlight.

Dinner experiences at the hotel are mixed. Many guests enjoy the delicious food, room service and bar atmosphere. However, there are concerns about limited menu options, inconsistent food quality and operational hours. Issues with cold food and long waiting times are mentioned, though some guests find solace in the friendly bar staff and nearby dining alternatives.

The rooms at Hilton Düsseldorf are spacious, clean and comfortable, featuring modern amenities and quiet environments. However, multiple reviews point out that the furnishings are outdated and there are reports of maintenance issues, uncleanliness and lack of amenities as described online. Despite comfortable beds and room size, updates are needed to meet modern expectations.

Cleanliness generally meets guest satisfaction, albeit with notable exceptions. While many rooms are described as clean and well-maintained, various reviews highlight issues like dirty carpets, mold and inconsistent housekeeping. Bathrooms, in particular, need renovation due to problems with cleanliness and outdated fixtures.

The staff at Hilton Düsseldorf are widely praised for their friendliness and helpfulness, especially the reception and bar staff. Though some guests report mixed experiences with reception service, the overall sentiment is positive regarding the warm and accommodating atmosphere fostered by the employees.

The hotel's WiFi attracts mixed opinions. Paid WiFi is a point of contention with many guests finding it outdated and expensive. While some guests report good connectivity with the paid service, others experience intermittent connections and poor reception in their rooms.

The gym receives a mix of feedback with guests appreciating it for being clean and well-equipped but noting spatial limitations and worn-out equipment. Despite some criticisms, it is generally seen as adequate for basic workout needs.

Parking at the hotel is convenient but considered expensive. Guests find the 25 euros per day charge high and cumbersome given issues like low parking areas, mechanical problems and poor signage. Nevertheless, the parking spaces are easily accessible and close to public transport options.

Families have mixed experiences at Hilton Düsseldorf. The hotel provides a friendly atmosphere for children with some accommodating features like highchairs and larger suites. However, delayed services and cleanliness issues are noted drawbacks. Weekend stays are generally more comfortable due to quieter surroundings.

Beds at Hilton Düsseldorf are highly praised for their comfort and spaciousness, contributing to restful sleep. Guests frequently highlight the quality of mattresses and pillows as exceptional, ensuring a pleasant stay.

In summary, Hilton Düsseldorf offers a convenient location, excellent staff service and comfortable accommodations, though it faces challenges with room updates, cleanliness consistency and additional charges for services like WiFi and parking.
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Categories
Luxury Hotel
A well-regarded international hotel brand providing consistent high standards of service and a wide range of amenities expected from a luxury hotel. It offers a reliable upscale experience.

Hotel near Golf Courses
This hotel offers a golf course as one of its on-site facilities. This provides direct opportunities for guests to play golf without needing to travel far.

Business Hotel
The Hilton Düsseldorf is well-suited for business travelers, offering a range of business amenities and meeting facilities. It provides comfortable accommodations and professional services, ensuring a productive and convenient stay. The hotel's reputation and location make it a popular choice for corporate events.

Hotel with Parking
This hotel provides ample on-site covered parking with in/out privileges, offering a convenient and secure option for guests with cars.

Accessible Hotel
This hotel provides accessible rooms, with some featuring roll-in showers, and offers general wheelchair accessibility throughout its grounds. Hypoallergenic bedding is available, and cribs/cots can be requested. Accessible toilets and bathrooms are also available.

5-Star Hotel
Hilton Düsseldorf provides a comfortable and luxurious stay with well-appointed rooms and a range of amenities. Its location offers convenient access to the city's attractions and business areas, making it suitable for both leisure and business travelers.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Gym

Room Types
Deluxe King Room Bright, air-conditioned room featuring satellite TV, a work desk and a safety deposit box. The private bathroom also includes bathrobes and a hairdryer. Large, upper-floor room, including free luxury bathroom products.

Executive King Room Modern, upper-floor room offering Executive Lounge access with free continental breakfast. In the Executive Lounge you can enjoy: - Complimentary hot and cold drinks (whole day) - Afternoon snacks - Evening snack buffet with a selection of alcoholic drinks - Complimentary newspapers - Check in and check out available

King Guest Room Bright, air-conditioned room featuring satellite TV, a work desk and a safety deposit box. The private bathroom also includes free toiletries and a hairdryer.

Twin Room Bright, air-conditioned room featuring satellite TV, a work desk and a safety deposit box. The private bathroom also includes free toiletries and a hairdryer.

Queen Room Bright, air-conditioned room featuring satellite TV, a work desk and a safety deposit box. The private bathroom also includes free toiletries and a hairdryer.

Deluxe Twin Room Bright, air-conditioned room featuring satellite TV, a work desk and a safety deposit box. The private bathroom also includes a hairdryer. Large, upper-floor room, including free luxury bathroom products.

Junior Suite Bright, air-conditioned suite featuring satellite TV, a work desk and a safety deposit box. The private bathroom also includes free toiletries and a hairdryer. This spacious suite also offers an extra seating area.

Single Guest Room Providing free toiletries and bathrobes, this single room includes a private bathroom with a shower, a hairdryer and slippers. The single room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit offers 1 bed.

Family Room Providing free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The spacious quadruple room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels.

Premium King Room The double room offers air conditioning, a minibar, a tea and coffee maker, a safe deposit box and a flat-screen TV. The unit has 1 bed.

Executive Premium Twin Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room features air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 2 beds.

Executive Premium Queen Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 1 bed.

Guest Reviews
6.9
Rated
Location
Hilton Düsseldorf enjoys a strategic location that draws positive remarks for its convenience, especially for trade fair and business visitors. Situated close to major transportation hubs, the hotel is only a short ride from the S-Bahn and U-Bahn stations, providing easy access to both Düsseldorf Airport and the city center. Guests frequently highlight its proximity to the trade fair grounds and the Merkur Spiel Arena, making it a favored choice for those attending events or exhibitions.

The hotel is also praised for its surrounding amenities. Several reviews note the convenience of nearby restaurants, public transportation and even shopping options that are within a 5-minute walk. The location between the city center and airport is particularly appreciated for its accessibility, whether for a quick trip or a more extended stay.

For those preferring quieter surroundings, Hilton Düsseldorf's location provides a peaceful environment while still being close enough to the heart of the city for a quick tram or bus ride to various attractions. The nearby Rhine riverbank also offers a pleasant backdrop and a nice area for leisurely walks.

However, a few guests mention that the hotel is situated in an industrial or office park area, which may lack the immediate charm of more central locations. Despite this, the hotel compensates with good transport links and decent public transportation connections that make it easy to navigate the city and reach key destinations without much hassle.

Overall, Hilton Düsseldorf stands out as a convenient and well-positioned choice, especially for business travelers and those attending events at the trade fair or arena. The combination of accessibility, quiet surroundings and nearby amenities make it a reliable option for various types of visitors.

Breakfast
The breakfast at Hilton Düsseldorf has received a mix of reviews, predominantly positive. Guests consistently praised the variety and richness of the offerings, describing the breakfast as very good, excellent and sensational with a wide selection that caters to different dietary preferences, including lactose-free and plant-based options. Many comments highlight the well-stocked buffet and the diverse range of food and drinks available, making it an extensive and comprehensive start to the day.

The quality of the food generally met guests' expectations with multiple mentions of delicious and tasty dishes. Some specific items like coffee and pancakes were singled out for their quality. The breakfast atmosphere is also appreciated with cheerful and friendly staff contributing to a pleasant dining experience.

However, not all feedback was glowing. A few guests felt the breakfast did not live up to the 5-star standard they expected, citing issues such as lukewarm or cold scrambled eggs, reheated rolls and high pricing. Some also mentioned disorganization and long waiting times. Despite these occasional criticisms, the overall sentiment is that the breakfast at Hilton Düsseldorf is rich, varied and a highlight for many visitors.

Dinner
Dinner at the Hilton Düsseldorf receives mixed reviews from guests with both praise and criticism noted. Positively, many guests found the food to be delicious and satisfying with particular commendations for room service and the gourmet offerings in the restaurant. The bar also received favorable comments for its top-notch food and friendly atmosphere. Guests enjoyed the pleasant ambiance and stylish setting of the cocktail bar, which often serves as a dining area.

However, several reviews highlight issues such as limited menu options, cold and tasteless food and a lack of availability for lunch and dinner before 6 pm. The dinner buffet, while noted for its variety, did not consistently meet expectations for quality. Specific concerns about the temperature of food and lengthy waiting times for orders were also mentioned. Additionally, the restaurant's ambiance in the evening was sometimes described as cold and dark.

Staff service received mixed feedback with some guests noting the friendly and attentive bar staff, while others pointed out a lack of training among food service employees. The bar's operational hours and the unavailability of food after 11 pm also drew criticism. Despite these shortcomings, many guests were able to enjoy their meals and highlighted the proximity of other good dining options around the hotel for breakfast or dinner.

Rooms
The reviews of Hilton Düsseldorf's rooms reflect a mix of impressions. Guests frequently appreciate the spaciousness and cleanliness of many rooms, describing them as large, comfortable and well-appointed with modern amenities. Quiet rooms and good soundproofing contribute positively to the overall stay experience. Additionally, some reviews highlight the comfort of large beds and well-maintained hygiene standards.

However, a significant number of reviews indicate that the rooms are outdated with furnishings showing signs of wear and tear reminiscent of the late 90s. Many guests mention issues such as faulty air conditioning, broken fixtures, noisy environments near elevators and small, cramped bathrooms that are in dire need of renovation. There are also reports of uncleanliness, such as dirty carpets, moldy shower curtains and occasional smells of dampness or sewage, which detract from the overall experience. Some also note that rooms were not as described online with some amenities, such as additional beds or kitchen facilities, missing upon arrival.

Despite the comfortable beds and satisfactory room sizes, the hotel appears to struggle with maintaining a consistent level of cleanliness and modernity, which could disappoint those expecting a higher standard from a Hilton property. Ongoing renovation efforts might address these concerns, but as of now, many of the rooms seem to be in urgent need of an update to meet the expectations of modern travelers.

Beds
At Hilton Düsseldorf, guest reviews frequently highlight the beds as a standout feature of their stay. Beds at this hotel are described as being large, spacious and very comfortable, contributing greatly to a restful night’s sleep. Many guests appreciate the comfort provided by the mattresses and pillows, often calling them top-notch, a dream and ultra-comfortable.

While there are positive mentions about the beds being supportive and clean, offering good sleeping comfort, there are occasional remarks about less satisfactory experiences. Some guests found the mattresses too hard or the pillows too flat. Additionally, issues such as sagging beds and worn-out furniture were occasionally pointed out, although these were not the majority opinion.

In summary, most guests express satisfaction with the bed quality at Hilton Düsseldorf, finding them to be clean, comfortable and conducive to a good night’s sleep. Despite a few isolated concerns, the general consensus leans towards a positive bedding experience.

Cleanliness
The cleanliness of Hilton Düsseldorf has received mixed reviews from guests. Many have praised the rooms for being very clean, tidy and well-maintained, highlighting spotless conditions and satisfactory housekeeping. There have been positive mentions of clean and comfortable accommodations and some guests found the cleanliness perfect. However, several reviews point out significant concerns regarding hygiene and maintenance. Issues like dirty carpets, mold, stained curtains and dust accumulation were frequently mentioned. Bathrooms were a particular point of criticism with many guests finding them outdated, small and in need of renovation. Instances of mold, peeling paint and broken fixtures were also reported. Additionally, some guests noted that rooms were not consistently cleaned during their stay and cleaning services seemed sporadic. Although the hotel itself is often described as clean, there is a clear need for improvement in certain areas to meet all guest expectations.

Staff
The Hilton Düsseldorf receives a strong commendation for its friendly and helpful staff. Many guests highlight the consistently positive interactions with the reception team, describing them as attentive, accommodating and professional. The staff's politeness and courteousness contribute significantly to the overall pleasant experience at the hotel. Their ability to handle a high influx of guests during check-in smoothly and efficiently has been noted.

However, there are some mixed reviews regarding the reception service with a few guests mentioning issues with inexperienced or unmotivated staff members. Despite these occasional setbacks, most visitors appreciate the warm and welcoming atmosphere fostered by the hotel employees.

The bar and cleaning staff are also recognized for their friendliness and efficiency, ensuring that guests feel well taken care of throughout their stay. The overall sentiment is that the staff at Hilton Düsseldorf genuinely strive to make guests feel comfortable and satisfied, contributing to a generally positive impression despite some minor lapses in service.

Wi-Fi
The WiFi situation at Hilton Düsseldorf has sparked a range of opinions among guests with a notable number of comments focusing on the paid WiFi policy. Many guests expressed that having to pay for WiFi in this day and age feels outdated and frustrating. Some mentioned that the cost for WiFi, which can reach up to 15 euros per day, is seen as an unnecessary expense. Free WiFi is available, but only to Hilton membership holders, which some feel should be standard for all guests.

In terms of quality, the WiFi experience varied. Several guests reported intermittent connections with WiFi often disconnecting every few minutes and others struggled with weak reception in their rooms. There are instances where the network was down entirely and not repaired during their stay. However, on a positive note, a few guests did find the internet to be quite good with fast and unlimited connections available for those who opted for the paid service.

Overall, while there is praise for the fast and functional WiFi for some, the recurring issues with connectivity and the additional cost for internet access were significant points of contention among guests.

Gym
At Hilton Düsseldorf, the gym has received mixed feedback from guests. On the positive side, many found it clean and well-equipped with several guests noting that it had everything needed for a good workout. Some characterized the gym as excellent and surprisingly good, capable of accommodating a full-body workout and being suitable for short stays.

However, a few less favorable points were also mentioned. Some guests found the gym area too small and in need of more space. The lack of decent yoga mats and the unavailability of a shower were pointed out as downsides. Additionally, some guests mentioned that the exercise equipment appeared worn out and the room tended to be excessively overheated. Despite these criticisms, the general consensus is that the gym at Hilton Düsseldorf meets basic workout needs, particularly for those with shorter stays.

Parking
Parking at Hilton Düsseldorf has received mixed feedback from guests with a significant focus on its high costs. Many guests found the parking fees of 25 euros per day to be excessively expensive. Both underground and outside parking options incur this cost, which several guests felt should be included in the overall room price. Although the parking spaces are noted to be easily accessible and convenient, there are complaints about the parking garage being too low for SUVs and some issues with the parking machines being out of order.

There's a mention of major road construction around the hotel, which impacts the parking experience, adding to the inconvenience. Guests also noted that the parking situation and entrance were poorly signposted, making it difficult to navigate initially. Despite these drawbacks, several guests appreciated the ample and easily accessible parking spaces available. The proximity to public transport like trams also helped guests reach the city center quickly, adding a level of convenience despite the high parking costs. Ultimately, while the parking facilities are adequate and convenient, the additional charges and occasional mechanical issues detract from the overall experience.

Family
Families visiting Hilton Düsseldorf can expect a mixed experience when it comes to accommodating children. There are certainly positives, such as a friendly atmosphere that makes children feel comfortable and the availability of highchairs for little ones. Many families highlighted the attentive service towards children with some special requests for accommodation being catered to and larger suites being offered which include additional pillows and blankets.

However, there are areas that need improvement. Some reviews mentioned delayed services such as the late provision of an extra bed and cleanliness issues in the rooms. Additional cons include the infrequent room cleaning schedule and the relatively high costs associated with highchairs. A few guests felt that the hotel could be more supportive of families.

Despite these mixed reviews, families who stayed over weekends generally found the hotel to be a friendly and comfortable choice, particularly for a quieter stay. The hotel’s staff received praise for their friendliness, adding a pleasant touch to the overall experience.

Business
Hilton Düsseldorf proves to be a valuable choice for business travelers, particularly those attending conferences and trade fairs. The hotel boasts a convenient location, close to the airport and the Messe Convention Center, making it ideal for corporate guests. The transport connections are excellent, facilitating easy commutes to various business areas.

The conference facilities receive high praise, described as great and expansive, catering well to business events and exhibitions. Professional and efficient staff enhance the overall experience, adding a level of professionalism suitable for business meetings and events. The business center is also noted for its functionality.

While the hotel itself is somewhat outdated, it remains clean and well-maintained, ensuring a comfortable stay. Reviewers highlight that it serves the purpose effectively for business trips with ample business space and good amenities tailored for corporate needs. Despite occasional issues like coffee machine failures or computer troubles at reception, the overall value for a short business stay is deemed excellent.

In summary, Hilton Düsseldorf offers a solid base for business travelers with its professional staff, good location and adequate facilities to meet the demands of corporate guests.

Accessible
The Hilton Düsseldorf received mixed feedback regarding its accessibility for guests with disabilities. Reviews highlighted that the hotel does offer rooms specifically designed for disabled guests, which were found to be satisfactory. Additionally, an accessible room with a shower can be booked and confirmed in advance. However, the overall accessibility of the hotel seems to have notable shortcomings. Some guests pointed out that the building and its amenities are not ideal for individuals with limited mobility. There were mentions of outdated decoration in rooms and potential trip hazards throughout the hotel, which could pose challenges for those with special accessibility needs. Clear signage within the hotel was also noted as urgently needed to better assist guests with disabilities.


No, Hilton Düsseldorf doesn't have any pool.

No, a spa isn't available at Hilton Düsseldorf.

Yes, Hilton Düsseldorf welcomes dogs.

Yes, parking facilities are available at Hilton Düsseldorf.

Yes, Hilton Düsseldorf has a gym.

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