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Summary of reviewsOne Durango receives predominantly positive reviews across various categories with particular emphasis on its prime location, excellent service and quality breakfast offerings. Located next to the major shopping center, Paseo Durango, the hotel’s guests appreciate its central position which provides easy access to shops, eateries and downtown Durango, making it convenient for both leisure and business travelers.
The hotel’s service and cleanliness are frequently highlighted. Guests describe the rooms as clean, modern and comfortable despite being on the smaller side. The hotel staff is praised for their attentiveness and professionalism, creating a welcoming atmosphere that enhances the guest experience. The breakfast at One Durango stands out for its quality, variety and excellent service, adding significant value to the stay.
While the rooms are considered suitable for short stays and business trips, some guests noted issues such as limited space, occasional lapses in cleanliness and problems with climate control. The hotel’s WiFi service generally receives positive feedback for its reliability, although some guests reported intermittent issues.
The parking situation at One Durango offers convenience but comes with a fee and has been described as small and sometimes challenging to navigate. Despite some concerns regarding bed comfort and occasional noise, many guests found the sleeping arrangements satisfactory for short stays.
Overall, One Durango is recommended particularly for its strategic location, friendly staff and reliable amenities, making it an ideal choice for business travelers and tourists looking for easy access to shopping and dining options. Show more
Read review summaries for all categories
Categories
Hotel with Free Wi-Fi
This hotel provides free Wi-Fi for guests, and is highly rated.
Hotel with Parking
One Durango is listed as a hotel with parking facilities available for guests.
3-Star Hotel
Offers excellent services and is a popular choice among travelers. Provides comfortable accommodations and a convenient location. Guests appreciate the on-site restaurant.
Hotel Taking Steps Towards Sustainability
Business Hotel
Room Types
Superior Queen RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room provides air conditioning, a flat-screen TV and city views. The unit offers 1 bed.
Superior Twin RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room provides air conditioning, a flat-screen TV and city views. The unit offers 2 beds.
Guest Reviews
8.7
Very Good
Location
The reviews for 'One Durango' paint a picture of a hotel with an outstanding location, praised repeatedly by its guests. It is highlighted for being situated right next to a major shopping center—Paseo Durango—which includes various stores, a Walmart and eateries, making it extremely convenient for visitors. Many found this location advantageous for its centrality, ease of access and the short drive to downtown Durango. Guests appreciated the proximity to various points of interest and the convenience of having everything they needed nearby.
Frequent compliments also focused on the excellent service and cleanliness offered by the hotel. While some mentioned that the rooms were a bit small, they were described as clean and comfortable, suitable for business trips. The breakfast provided at the hotel received positive remarks for its variety and quality. The combination of a prime location, accessible facilities and solid amenities make 'One Durango' a well-regarded choice for travelers looking to explore the area or needing easy access to shopping and dining options.
Breakfast
The breakfast offerings at One Durango have garnered largely positive remarks from guests, making it one of the hotel's standout features. Many praised the breakfast as delicious, varied and complete, highlighting its consistency and quality. Some guests even found it superior to breakfast at other locations like One Mazatlan. The buffet's variety with changes daily and the delicious waffles seem to be particular favorites. The courteous and attentive dining staff further enhanced the experience, providing excellent service and efficient handling of breakfast amenities.
However, a small group of reviewers noted areas for improvement. Some felt the breakfast catered predominantly to local tastes and expressed a desire for more variety and better taste. There were occasional mentions of cold food and lapses in hygiene with silverware. Despite these minor setbacks, the general consensus appreciates the effort put into the breakfast service, which is described as delicious and well-attended with an added convenience of being included in the stay.
Overall, the breakfast at One Durango is mostly praised for its taste, variety and excellent service, making it a delightful start to the day for most guests. The hotel's strategic location next to a shopping center and the quality of customer service further complement the positive breakfast experience.
Rooms
The rooms at One Durango have some mixed reviews but generally meet basic expectations for travelers. On the positive side, the rooms are described as very clean, modern, comfortable and functional, making them sufficient for business trips and short stays. Many guests appreciated the comfort of the facilities and the helpfulness of the hotel staff. Some rooms offer excellent views, adding a pleasant touch to the overall experience.
However, the rooms are consistently noted as being very small, which might be a drawback for those planning longer stays or needing more space. Issues with room climate control, such as air conditioning not working properly and challenges adjusting room temperatures, have been commonly mentioned. There are also some complaints about not being able to open windows for fresh air, causing the rooms to feel claustrophobic for some guests.
Further criticisms highlight occasional lapses in cleanliness, such as stained bedspreads, hair in the drains and dirty sheets. Noise from adjacent rooms and common areas can also be a disturbance, due to the drywall construction. Some functional problems like faulty TV signals, non-working shower keys and air conditioning issues were reported as well.
While the basic and compact nature of the rooms might be a downside for some, for others, the hotel serves as a practical and comfortable option for short stays in Durango.
Beds
The feedback on the beds at 'One Durango' presents a mix of positive and negative impressions. Many guests found the beds to be comfortable, even describing them as super comfortable and heavenly. However, some reviewers noted that the double beds were smaller than expected, almost approaching the size of single beds. Specific complaints included mattresses being outdated and saggy and pillows either too soft or stiff, contributing to an overall lack of comfort for some guests. There were mentions of beds being very hard and uncomfortable with some guests having to request extra pillows for added comfort. The size of the beds was a common point of concern with many referring to the sleeping arrangements as small or too small. Additionally, cleanliness issues were noted, such as blankets having an unpleasant smell. Despite these varied reviews, a significant number of guests appreciated the location and found the beds to be adequately comfortable for their stay.
Cleanliness
One Durango has garnered mixed reviews regarding its cleanliness. On the positive side, numerous guests have praised the hotel for its very clean rooms and facilities. Multiple reviews highlight that the rooms are not only clean but also comfortable, contributing to a pleasant stay. The cleanliness of the bathrooms and bed sheets has been specifically noted as being up to hygienic standards and several guests have commended the thoroughness of the cleaning staff.
However, some feedback points to areas that need improvement. A few guests mentioned that the cleanliness was extremely poor with specific issues such as dirty linens and insufficiently clean restrooms. Additionally, there were reports of the elevators and hallways being inadequately maintained. Despite these concerns, the positive remarks on the hotel’s cleanliness and comfort were more prevalent, suggesting an overall satisfactory experience for most visitors. Overall, One Durango provides a clean and comfortable stay for many, though there are aspects of cleanliness that could benefit from further attention.
Staff
One Durango receives consistently high praise for its attentive and friendly staff. Most guests highlight the excellent service provided by the hotel team, describing them as very nice, helpful and professional. The attention from the staff is particularly commended with many noting their reliability and the superior service quality compared to other hotels, even some more expensive ones.
Guests repeatedly mention the friendliness of the personnel, from the reception area to the dining staff. The attentive and kind nature of the staff creates a welcoming atmosphere for many visitors. The kitchen staff and chambermaids also receive specific applaud for their excellent service attitude and meticulous attention.
While the majority of reviews are positive, there are a few mentions of less favorable experiences, particularly with the reception staff. Some guests reported experiencing rude or indifferent behavior at check-in, which contrasts sharply with the overall friendly environment noted by others.
Overall, the quality of service, combined with the staff’s attentiveness and friendly demeanor, significantly enhances the guest experience at One Durango, making it a preferred choice for many travelers.
Wi-Fi
One Durango generally offers a positive experience when it comes to WiFi with many guests noting the availability of a strong and good internet connection throughout the hotel. The WiFi is frequently praised for its reliability, particularly in the rooms, where the signal is described as very good. Moreover, the hotel provides free WiFi, which adds to the convenience for guests staying there.
However, there are some instances where guests reported that the WiFi was intermittent or not functional with periods when the connection didn't work consistently or at all. Despite these occasional issues, the overall feedback on the WiFi at One Durango leans toward the positive with many guests satisfied with the performance and availability of the internet connection.
Parking
One Durango offers guests the convenience of parking as part of a larger mall complex, providing ample space for vehicles. The parking lot is secured, ensuring a level of safety for guests' cars. However, there are some concerns that potential visitors should be aware of. The parking is not free and guests have to pay for this service, which some have found inconvenient. Additionally, the parking lot is described as small and uncomfortable with a need for improvement in both cleanliness and security. Some guests reported that tickets and key cards often failed, adding to the complications. The parking spaces within the lot are limited and can be difficult to navigate and there is no exclusive or closed parking available for guests. Instructions for parking were noted to be lacking and the overall experience could benefit from better management. Despite these drawbacks, the general availability and integration with the mall provide a practical solution for visitors to One Durango.
Business
'One Durango' is tailored to meet the needs of business travelers with its well-equipped business center and range of business facilities. The hotel provides essential amenities to ensure a convenient and comfortable stay for those on work trips. Its strategic location further enhances its appeal, making it an ideal choice for business visitors. Guests have consistently acknowledged the hotel as a suitable and recommended option for business or work trips despite some comments on reception service. Overall, 'One Durango' stands out as a good business choice.
No, One Durango doesn't have any pool.
No, a spa isn't available at One Durango.
No, One Durango doesn't allow dogs.
Yes, parking facilities are available at One Durango.