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Summary of reviewsHotel Rila in Dupnitsa is widely celebrated for its outstanding location, providing guests with easy access to local shops, cafes, and attractions. Its central position is ideal for those keen on exploring the city and visiting nearby sites like the Rila Monastery and Rila National Park. Guests appreciate the convenience and picturesque surroundings that offer both lively urban experiences and tranquil retreats.
The hotel’s breakfast experience is generally well-received, offering tasty and abundant options, catering to diverse preferences. While there are some mixed opinions regarding the variety, many guests praise the richness and quality of the meals served in a welcoming dining room. Dinner at the hotel's restaurant is noted for its delicious and plentiful dishes, although some guests have experienced longer wait times and limited late evening options.
Comfort and cleanliness are integral at Hotel Rila, with rooms receiving high marks for their modern design, spaciousness, and cleanliness. Guests appreciate the daily housekeeping service, ensuring a spotless environment, with particularly favorable comments on the comfortable beds and quiet ambiance. While there are a few isolated concerns regarding odor and worn furniture, they are exceptions to the norm.
The staff at Hotel Rila are recognized for their exceptional friendliness and professionalism. Guests often describe them as accommodating and attentive, creating a warm and welcoming atmosphere throughout the hotel. Despite a rare mention of dissatisfaction with one staff member, the overall experience with the hotel's employees is overwhelmingly positive.
Hotel Rila’s aquatic facilities, including both indoor and outdoor pools, receive commendations for their cleanliness and amenities. The spa area, complete with a sauna and hammam, is appreciated for enhancing the relaxation experience, although there are some suggestions for ventilation improvements. The hotel's convenient parking facilities, with free and secure options, further contribute to a hassle-free visit.
Overall, guests consistently highlight the comfort provided by the hotel's comfortable beds, ensuring a restful night's sleep. With minor exceptions, the combination of excellent location, cleanliness, friendly staff, and convenient amenities makes Hotel Rila a favored choice among visitors seeking a pleasant and enjoyable stay. Show more
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Categories
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi.
Business Hotel
This is a business hotel that may offer amenities suitable for business travelers.
Hotel with Indoor Pool
This hotel features a very good relax area with a spacious indoor pool, complemented by a jacuzzi and four different saunas. This combination provides a complete and enjoyable spa and swimming experience.
Dog Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Hotel with Parking
3-Star Hotel
Room Types
Small Single RoomEn-suite room with free Wi-Fi, air-conditioning and free tea and coffee.
One-Bedroom ApartmentEn-suite room with free Wi-Fi, cable TV and air conditioning.
Double or Twin RoomOffering free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned twin/double room offers a flat-screen TV, a minibar, a wardrobe, a safe deposit box as well as pool views.
Deluxe Double or Twin RoomProviding free toiletries and bathrobes, this twin/double room includes a private bathroom with a hairdryer. The air-conditioned twin/double room provides a flat-screen TV, a minibar, a safe deposit box, an electric kettle as well as pool views.
Deluxe Double Room with BalconyFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a hairdryer and slippers. Boasting a balcony, this double room also features air conditioning, a minibar and a flat-screen TV. The unit has 1 bed.
Double Room with BalconyFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a hairdryer and slippers. This double room has air conditioning, a minibar, a flat-screen TV and a balcony. The unit has 1 bed.
Large Single RoomThe unit has 1 bed.
Large Single RoomThe unit offers 1 bed.
Guest Reviews
8.5
Very Good
Location
Hotel Rila boasts an exceptional location that guests frequently rave about. Nestled in the heart of Dupnitsa, the hotel provides ideal access to a plethora of shops, cafes, and local attractions. Its central position makes it incredibly convenient for exploring the city, offering a perfect base for those wanting to visit the famed Rila Monastery and Rila National Park. The hotel is strategically placed midway between the Seven Lakes cable car and the monastery, making it a practical choice for tourists interested in these popular sites. With easy accessibility and ample parking options, guests appreciate both the convenience and the beauty of its surroundings. Additionally, the hotel’s location enhances the visitor experience by offering proximity to a lively shopping street and an array of dining options, catering well to those keen on discovering the local culture.
Breakfast
Hotel Rila seems to offer a breakfast experience that is generally well-received by its guests, despite some mixed opinions on variety. Most reviews highlight that the breakfast is good, tasty, and often abundant, emphasizing its generous options that cater to different tastes. Many guests appreciated the rich selection available, with several noting that it exceeded expectations and was quite a pleasant surprise.
While some guests found the breakfast to be hearty and very varied, others pointed out that there's room for improvement, particularly in terms of variety and freshness. There is mention of the breakfast being more modest compared to previous years and a desire for more options tailored to specific preferences, such as English tastes. However, the consensus suggests that for most, the hotel provides a solid and enjoyable start to the day with a sufficient selection to satisfy diverse preferences.
The breakfast, included in the room price, is served in a nice dining room, which has contributed to a positive dining experience for many guests. Despite a few criticisms, Hotel Rila's breakfast appears to be a valued part of the stay for several visitors.
Dinner
Hotel Rila offers a delightful dining experience with its fresh and tasty dishes that leave a lasting impression on its guests. The food at the hotel's restaurant is described as delicious and plentiful, with standout mentions of well-prepared salads made from tasty vegetables that provide good value for the quantity served. Guests can expect a hearty start to their day with a satisfying breakfast featuring a diverse selection. Despite these positives, some diners have noted long waiting times for dinner service, even with few guests present. Additionally, the early closure of the kitchen in the evening may leave late diners without options. Overall, the quality of the food makes dining at Hotel Rila's restaurant worth considering for guests.
Rooms
Hotel Rila's rooms consistently receive praise for their cleanliness and comfort, providing a welcoming sanctuary for guests. The modern design and spaciousness are frequently highlighted, with many rooms featuring new furniture, air conditioning, and refrigerators. Guests appreciate the daily housekeeping service, ensuring a consistently clean environment throughout their stay. The communal areas also reflect a modern aesthetic, enhancing the overall experience. Comfort is a priority, with many reviewers noting the very comfortable beds. Despite a few mentions of musty odors and worn furniture, these are exceptions rather than the norm. The rooms are generally described as quiet and pleasant, offering a peaceful retreat with some enjoying a great view. While some find the rooms small for larger families, most guests find them more than sufficient for a comfortable stay.
Beds
At Hotel Rila, guests can generally expect a restful night's sleep on the comfortable beds that are frequently praised in reviews. Many visitors highlight the beds' comfort, with very comfortable mattresses being a common theme. The spacious rooms further enhance the overall comfort experience, contributing to an enjoyable and relaxing stay. While most guests find the beds to be in great condition, there are occasional mentions of issues, such as a squeaky bed or a mattress that sags in the middle. However, these are exceptions rather than the rule. Overall, the beds and pillows at Hotel Rila are typically described as providing excellent comfort, ensuring that many guests leave feeling well-rested.
Cleanliness
Hotel Rila garners considerable praise for its impeccable cleanliness and well-maintained facilities. Guests frequently highlight the spotless and well-kept spa area, along with the modern, inviting rooms that have recently been renovated. The bathrooms, equipped with both bathtubs and shower cabins, are noted for their pristine condition.
The hotel's central location adds to its appeal, providing convenient access to local attractions. Visitors comment on the exceptional value for money, appreciating the clean, comfortable rooms and the overall condition of the hotel. Although a few guests suggest room for improvement in terms of pricing compared to other accommodations, the general sentiment remains highly positive regarding Hotel Rila's standards of cleanliness and hospitality.
Staff
The reviews emphasize that the staff at Hotel Rila consistently exhibit exceptional friendliness and professionalism. Guests frequently describe the reception staff as being particularly kind, accommodating, and attentive, ensuring that special requests are met with speedy responses. Visitors appreciate the warm and welcoming atmosphere created by the team, noting that they are often greeted with smiles and a willingness to assist. The hotel's employees are consistently highlighted for their politeness and service-oriented approach, contributing to a satisfactory experience that resonates with the hotel's 3-star rating. While most interactions are positive, there was an isolated mention of dissatisfaction with the behavior of a staff member in charge of breakfast services. Despite this, the overall impression of the staff is overwhelmingly positive, with many guests commending their professionalism and friendliness, both at the reception and in the restaurant.
Pool
Hotel Rila offers a diverse and appealing aquatic experience, featuring both indoor and outdoor pools. Guests frequently commend the large, clean pool, highlighting its convenience during extreme heat. The pool is complemented by a well-regarded spa, which guests appreciate for its included amenities, such as a sauna and hammam. Despite some feedback about the indoor pool’s ventilation and the temperature of the water, many guests find the overall spa facilities pleasant and enjoyable. The accommodation’s dedicated relax zone, along with the spa's included services, add to the hotel’s charm, making it a comfortable and restful destination. However, there are suggestions for pool maintenance and ventilation improvements. Overall, the combination of the hotel's tranquil setting and its comprehensive wellness facilities make it a favored choice.
Parking
Hotel Rila is praised for its convenient parking facilities, which include free and secure options right at the doorstep. Guests find the large private parking area reliable, allowing easy access to their vehicles at all times. The hotel's central location in the square, coupled with the availability of free parking, ensures a hassle-free visit. With a 24-hour desk service that enhances security, even bicycles are well-protected. Occasionally, the use of the free parking isn't entirely clear, but overall, visitors appreciate the straightforward and well-maintained parking arrangements, adding to the overall pleasant experience at the hotel.
Yes, Hotel Rila has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Hotel Rila.
Yes, Hotel Rila welcomes dogs.
Yes, parking facilities are available at Hotel Rila.