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Summary of reviewsThe Holiday Inn Express Lake Wales North-Winter Haven by IHG receives high praise from guests for its exceptional location, attentive staff, and overall cleanliness. Conveniently situated near key attractions like Legoland and a variety of dining and shopping options, the hotel provides an excellent base for travelers exploring the area. Guests appreciate the clean and comfortable environment, with rooms noted for their spaciousness, high ceilings, and plush bedsheets, all contributing to a restful stay.
The hotel's breakfast offerings are consistently highlighted as delicious and plentiful, catering to diverse tastes with both hot and cold options. The attentive breakfast staff ensure a pleasant experience, maintaining cleanliness and keeping food trays well-stocked.
Impressive cleanliness extends throughout the entire property, from the well-maintained pool to the tidy dining area, enhancing the inviting atmosphere. The friendly, attentive, and professional staff, with reception personnel like Malik receiving special mention, greatly contribute to the positive guest experience. They are lauded for their helpfulness and excellent customer service, making guests feel welcome and valued.
Although most reviews shed a positive light on the hotel, there are occasional suggestions for improvement, such as better housekeeping consistency and bed comfort. Nonetheless, the overall feedback remains overwhelmingly positive, with the Holiday Inn Express Lake Wales North-Winter Haven by IHG ensuring a pleasant and satisfactory stay for its guests.
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