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Summary of reviewsThe Best Western Plus Hotel & Conference Center offers guests a convenient and accessible location, making it a favored choice for both business and leisure travelers. Its proximity to downtown Baltimore, the Inner Harbor, major highways and the Bayview Johns Hopkins campus is frequently praised, along with the ease of navigation and nearby attractions.
Guests have consistently lauded the hotel's hearty and varied complimentary breakfast, highlighting its quality and the friendly service. The on-site dinner experience also received positive remarks with guests appreciating the well-prepared food, friendly staff and inviting atmosphere, though some noted the food could occasionally not meet expectations.
Cleanliness and the quality of the rooms received mixed reviews. Many guests enjoyed spacious and comfortable accommodations with modern amenities, including in-room microwaves and refrigerators, but some noted issues such as outdated furniture, maintenance problems and inconsistencies in cleanliness. The hotel's efforts to maintain a clean environment and friendly service were recognized, although certain areas, like the gym and pool, faced criticism for being outdated or lacking adequate maintenance.
The staff's professionalism and friendliness stood out, especially among front desk personnel, chefs and housekeeping. Despite a few negative encounters, the overall sentiment towards the staff was one of appreciation for their helpfulness and courteous attitude.
The free parking, while generally appreciated for its convenience, presented challenges during peak times with insufficient handicapped parking and occasional difficulty finding a spot. Free WiFi added value to the stay but was sometimes unreliable.
For business travelers, the hotel offers a well-equipped conference center, making it ideal for corporate events and conferences. Family travelers found the hotel to be fairly accommodating with kid-friendly features like a heated indoor pool, though some had reservations about the overall suitability for young children.
In summary, the Best Western Plus Hotel & Conference Center offers a strong range of amenities and services, particularly excelling in breakfast offerings, friendly staff and a strategic location. Nevertheless, attention to maintenance and cleanliness in certain areas could further improve the guest experience.
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