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SO/ Uptown Dubai

Dubai , Uptown Tower Uptown, Jumeirah Lake Towers (Show on Map)

9.0

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSO/ Uptown Dubai is situated in an emerging area of Dubai, attracting guests who seek a serene escape with beautiful views and nearby access to Jumeirah Beach and Dubai Marina. The hotel’s elevated lobby and contemporary design leave a positive impression on visitors. Although the location is somewhat remote, it offers a tranquil environment which many guests appreciate.

The breakfast at SO/ Uptown Dubai is one of its standout features with many describing it as excellent and delicious despite the absence of a traditional buffet. The à la carte system, while not universally preferred, receives positive remarks for its quality and variety. Similarly, the dining experience garners mixed but predominantly positive reviews, particularly for the Asian restaurant and in-room dining options.

The rooms are often praised for their luxurious feel, stylish design and spaciousness with stunning views from higher floors enhancing the experience. Cleanliness is a strong point throughout the hotel with guests frequently highlighting the spotless condition of both rooms and common areas. While some practical design issues and occasional maintenance problems are noted, the overall room experience remains positive.

The hotel staff receives high marks for their exceptional service and warm hospitality, significantly enhancing the guest experience. Individual team members, including Tanmoy, Sara, Kay, Yaman and Mr. Ahmad, have been specifically commended for their professionalism and dedication to guest satisfaction.

The spa, gym and pool facilities are well-regarded, adding to the luxurious atmosphere of the hotel. The spa offers a relaxing ambiance with highly praised massage services, while the gym meets the needs of fitness enthusiasts with its well-equipped and comfortable environment. The pool area is also appreciated for its pleasant ambiance and stunning sunset views.

Even though the parking experience involves some inconvenience, such as driving up six floors and longer wait times for valet service, the overall facilities are satisfactory.

Guests largely enjoy the beds, finding them comfortable and conducive to a good night's sleep, despite a few complaints about firm mattresses and occasional cleanliness issues.

In summary, SO/ Uptown Dubai stands out as a top-tier hotel offering luxurious amenities, exceptional service and an overall five-star experience that many guests believe exceeds traditional expectations.
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Room Types

King Studio with Island View Providing free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned triple room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as lake views. The unit offers 1 bed.

VIP Suite This spacious suite consists of a kitchenette, a seating area, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. In the fully equipped kitchenette, guests will find a refrigerator, kitchenware, a microwave and a toaster. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 3 beds.

Atelier Suite This spacious suite consists of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

King Studio with Marina Skyline View Offering free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned triple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit offers 1 bed.

Collection King Room Offering free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned triple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Twin Studio with Island View Providing free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned triple room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as lake views. The unit offers 2 beds.

Twin Studio with Marina Skyline View Providing free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned triple room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit offers 2 beds.

Loft Suite This spacious suite is comprised of 2 bedrooms, a seating area and 3 bathrooms with a walk-in shower and a bath. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit offers 2 beds.

Club Room Offering free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned triple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit has 1 bed.

About SO/ Uptown Dubai

License: 1197079

Guest Reviews

9.0

Excellent

Location

Nestled in an emerging area of Dubai, SO/ Uptown Dubai offers guests a tranquil escape from the bustling city. Despite its current remote setting, many visitors find the location convenient once acquainted with its layout. The hotel is in close proximity to notable areas such as Jumeirah Beach and Dubai Marina, offering a blend of beachside relaxation and urban excitement.

Guests repeatedly mention the stunning views from the hotel, often noting that the scenery adds a unique charm to their stay. The lobby, placed on the 6th floor, provides an elevated perspective of the surroundings, enhancing the overall aesthetic experience.

The location is evolving with ongoing urban development, promising better connectivity and amenities in the future. While the hotel is somewhat far from primary attractions and entertainment spots, some travelers appreciate the quiet and peace this distance affords. Driving to the downtown area takes about 20-30 minutes and while access to the metro requires a brief walk, those who value tranquility might find it a small price to pay.

Accessibility can be a challenge with the entrance located behind Sheikh Zayed Street and a multi-storey parking structure that guests must navigate to reach the reception. Some visitors note that taxi drivers and ride services often find the hotel's entrance confusing. However, once inside, the hotel's contemporary design and cleanliness tend to leave a positive impression.

Overall, the location of SO/ Uptown Dubai appeals to those seeking a quieter stay with the promise of beautiful views and easy access to nearby beaches and marinas, while the ongoing urban development suggests it may become even more favorable in the future.

Breakfast

At SO/ Uptown Dubai, the breakfast experience garners significant praise from guests, despite some mixed feelings about the overall setup. Many reviewers highlight the extensive and delicious food offerings, describing the breakfast as truly excellent, amazing and one of the best ever eaten. Guests frequently note the high quality and superb taste of the meals, including room dine-in options which are equally delicious.

However, some guests express a preference for a traditional buffet, noting the absence of one. The current breakfast model at the hotel is a la carte, offering plenty of choices but not the extensive variety some might expect from a buffet. This approach has been a point of contention for some, although others find the à la carte system comfortable and more personalized.

A few reviews mention logistical issues, such as limited varieties and early closing times, which occasionally led to dissatisfaction. These critiques are generally outweighed by positive remarks about the food's quality and the overall dining experience.

Overall, while the lack of a breakfast buffet might not appeal to everyone, the delicious food and exceptional service tend to leave a lasting positive impression on guests.

Dinner

At SO/ Uptown Dubai, the dining experience presents a mixed bag based on guest reviews. On the positive side, both breakfast and dinner have been described as very delicious with the Asian restaurant earning particular praise for its gourmet offerings. The presentation of dishes like the mushroom bao has even been noted as Michelin-worthy and terms such as "amazing menus" and "chef winner food" underscore the high regard for certain culinary aspects. Guests also enjoyed the food in-room, citing it as great and overall, the food and drinks were often described as excellent.

However, not all reviews were glowing. Some guests found the food system and quality unsuitable and disappointing, particularly noting that the food quality at the pool bar and Chinese restaurant did not meet expectations. Additionally, room service food and the general quality of restaurant offerings received criticism for not aligning with the hotel's standard, pointing out the need for improvement in some areas. Despite these mixed reviews, the overall tone remains more positive, particularly for those who had gourmet dining experiences in the hotel's standout Asian restaurant.

Rooms

SO/ Uptown Dubai offers a blend of luxury and comfort in its rooms with many guests highlighting their spaciousness and stylish design. The breathtaking views from the higher floors, particularly from the 43rd floor, are often mentioned as a standout feature. The interiors are well-designed, offering a luxurious feel with ample amenities.

Positives frequently noted include the rooms being spotless, the presence of a comfortable and large bed and the overall new and clean environment. Many guests appreciated the room upgrades, which seemed to enhance their stay significantly. The rooms have a calm, unique beauty with several mentions of impressive decor and thoughtful detailing.

However, there are notable drawbacks mentioned. The open design of the bathrooms without partitions or coverings, was uncomfortable for many guests. Issues like water leakage, firm mattresses and occasional cleanliness problems also emerged. Some guests had issues with room assignments and found the room views obstructed by unfinished buildings. Additionally, problems like weak room isolation, unpleasant paint odors and narrow spaces detracted from the overall experience.

In sum, SO/ Uptown Dubai provides a luxurious stay with its beautifully designed and spacious rooms, but some practical design choices and occasional maintenance issues could affect comfort for certain guests.

Beds

The majority of guests at SO/ Uptown Dubai praised the beds, describing them as very comfortable, huge and even ginormous. Many appreciated the size and coziness, noting that they had a comfortable sleep. However, some guests mentioned a few drawbacks, including instances where the bed sheet was not clean, the mattress felt too firm or the bed was not very comfortable. Despite these concerns, the overall sentiment suggests that most guests found the beds to be a positive aspect of their stay.

Cleanliness

SO/ Uptown Dubai receives high praise for its exceptional cleanliness and modern design, which guests frequently highlight in their reviews. Visitors consistently note the spotless and well-organized condition of both the hotel and its rooms. The sleek and contemporary ambiance is complemented by spacious areas that allow for a comfortable stay.

Guests appreciate the attention to detail in maintaining cleanliness, mentioning everything from the rooms and common areas to even the windows on the highest floors being clean. The overall environment feels fresh and tidy, significantly contributing to an enjoyable stay.

While the hotel excels in cleanliness, a few reviews mention minor issues such as firm mattresses, occasional dusty windows and hot rooms. Nevertheless, the majority of guests report a thoroughly clean experience, finding the spacious rooms and modern decor to be highlights of their stay at this new and well-maintained establishment.

Staff

The reviews for SO/ Uptown Dubai collectively highlight the exceptional service provided by the hotel’s staff. Guests frequently mentioned the warm hospitality and friendliness exhibited by the team with specific commendations for individuals like Tanmoy, Sara, Kay, Yaman and Mr. Ahmad. The reception staff earned numerous accolades for their welcoming attitude and assistance, making check-ins and check-outs smooth. The management's dedication to guest satisfaction, especially from figures like Mr. Ahmad, did not go unnoticed.

Guests appreciated the attentiveness and helpfulness from the entire team, from the front desk to the restaurant staff, housekeeping, pool and valet attendants. Personalized service seemed a hallmark, as detailed by positive interactions with individual staff members who went above and beyond in their roles. The overall atmosphere created by the combination of professional and genuinely caring staff contributed to the hotel's exceptional hospitality.

Overall, the staff at SO/ Uptown Dubai appear to greatly enhance the guest experience, leaving a lasting impression with their kindness, professionalism and dedication to excellent service.

Spa

The spa at SO/ Uptown Dubai garners high praise for its excellent facilities and overall relaxing ambiance. Guests speak highly of the wonderful spa pool, which adds a luxurious touch to their experience. The massage services are consistently described as nice, contributing to a truly relaxing time. The wellness area is another strong point, enhancing the overall appeal of the spa. Despite minor anticipation for its opening, the spa was worth the wait, living up to its reputation as an amazing place to unwind.

Gym

SO/ Uptown Dubai's gym receives high praise from guests, often described as a dream for a sports enthusiast. The brand-new gymnasium stands out as a key feature, housed within one of the most beautiful hotels. Guests appreciate the comfortable environment and the well-equipped facilities, affirming that the gym meets their fitness needs effectively. Despite one mention of no gym facilities, the overall sentiment indicates a commendable experience for those using the gym at this elegant hotel.

Pool

The pool at SO/ Uptown Dubai receives much praise for its comfort and pleasant ambience. Guests appreciate the nice outdoor pool area, describing it as a stunning swimming pool with a good sunset view. The pool facilities, complemented by helpful staff and valet services, contribute to a highly recommended experience. Visitors find the pool very relaxing and mention using additional amenities such as the spa pool and massage services nearby. Overall, the pool and associated amenities provide an outstanding and enjoyable environment for hotel guests.

Parking

SO/ Uptown Dubai offers a parking experience with some notable pros and cons. The hotel provides a good parking service, ensuring that guests don't have to park their own cars since valet parking is available. However, it requires driving up six floors to reach the hotel entrance, which can be a bit of an inconvenience for some. Additionally, the waiting time for valet parking can be longer than expected. Despite these minor drawbacks, the overall parking facilities are satisfactory.

5 Star

The 'SO/ Uptown Dubai' hotel consistently impresses guests, earning accolades that position it as one of the best establishments in the UAE. Described as a magnificent five-star hotel, some guests even remark that it feels like a seven-star experience. The facilities and services have garnered high praise, leading to some reviews suggesting the hotel deserves six stars. Throughout the reviews, the recurring theme is clear: this hotel offers a complete five-star service that exceeds expectations.

Yes, SO/ Uptown Dubai has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

Yes, a spa is available at SO/ Uptown Dubai.

No, SO/ Uptown Dubai doesn't allow dogs.

Yes, parking facilities are available at SO/ Uptown Dubai.

Yes, SO/ Uptown Dubai has a gym.

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