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Pullman Dubai Downtown

Dubai , Marasi Drive, Business Bay (Show on Map)

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Summary of reviewsPullman Dubai Downtown frequently receives high praise across various categories, making it an attractive choice for visitors to Dubai. Located centrally in the Business Bay and Downtown areas, the hotel offers easy access to major attractions like the Dubai Mall, Burj Khalifa and numerous dining options. The strategic and well-served location makes it suitable for both tourists and business travelers with many guests emphasizing its convenience and beautiful views of the city's landmarks.

The hotel's services and facilities are top-notch, meeting high standards of cleanliness and comfort. Rooms are generally spacious, well-furnished and maintained, offering spectacular views of the city. While there are occasional reports of minor issues such as noise and outdated furniture, prompt resolutions by the maintenance team are appreciated. Positive remarks highlight the staff's exceptional friendliness and helpfulness with particular mentions of individuals who go above and beyond to ensure a pleasant stay.

Breakfast at Pullman Dubai Downtown stands out for its quality and variety, catering to diverse dietary preferences. The spacious and relaxed dining area, along with attentive staff, enhances the breakfast experience, though some guests feel that the price is a bit high. Dinner offerings are somewhat mixed, receiving praise for certain dishes while facing criticism for a limited menu and high prices. Guests commend the dining atmosphere and service, but note room for improvement in some areas.

The hotel's amenities, including the fitness center, spa and swimming pool, receive ample positive feedback. The gym is well-equipped and maintained, providing a conducive environment for workouts. The spa is celebrated for its superb facilities and professional therapists, despite some comments on pricing. The pool area, while occasionally crowded, offers stunning views of the Burj Khalifa and a relaxing environment complemented by attentive pool bar staff.

Cleanliness is another strong point with most areas of the hotel described as immaculate. Housekeeping is timely and consistent, ensuring rooms and public areas are well-maintained. However, a few guests report minor cleanliness issues in specific areas, which could benefit from more consistent attention.

The Pullman Dubai Downtown also receives commendation for its parking facilities, especially the efficient valet service. While some modernization could be beneficial, the overall convenience and ample parking space contribute positively to guests' experiences.

In summary, Pullman Dubai Downtown is highly recommended for its prime location, excellent amenities and outstanding staff service. Minor areas for improvement do not significantly detract from the overall positive experience, making it a favored choice for visitors to Dubai.
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Hotel Taking Steps Towards Sustainability

Pullman Dubai Downtown is a Gold winner of the Dubai Sustainable Tourism Stamp.

Business Hotel

Pullman Dubai Downtown is strategically located and equipped with business-centric amenities. It features modern meeting spaces, high-speed internet, and efficient services suitable for corporate travelers.

Hotel with Parking

Located in Business Bay, this hotel offers parking and is close to downtown attractions.

EV charging stations

Hotel with Panoramic View Pool

The rooftop pool on the 3rd-floor terrace offers stunning panoramic views directly facing the Burj Khalifa. It provides a unique perspective of the world's tallest building from a relaxing poolside setting.

Hotel with Rooftop Pool

Cosmopolitan, elegant, and contemporary five-star hotel located in the Business Bay district, close to Burj Khalifa and Dubai Mall. Features a stylish rooftop infinity pool offering majestic vistas of downtown Dubai and the Burj Khalifa. The terrace is decorated in a lush, garden-like setting, perfect for relaxing hours under the Dubai sun.

Hotel with Heated Pool

This cosmopolitan hotel in Business Bay features a heated swimming pool. The outdoor pool complex includes a children's area and heated water.

Hotel with EV Charging Stations

Luxury Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Rooftop Pool Panoramic View Pool Outdoor Pool

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Room Types

Executive King Room with Burj Khalifa View Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

Deluxe King Room with Canal View Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as lake views. The unit has 1 bed.

Superior King Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Superior Suite The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as lake views. The unit has 1 bed.

Executive Twin Room with Burj Khalifa View Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

Deluxe Twin Room with Canal View Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as lake views. The unit offers 2 beds.

Superior Twin Room Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Premier Suite This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as lake views. The unit offers 1 bed.

Deluxe Suite This spacious suite comes with 1 living room, 1 separate bedroom and 2 bathrooms with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as lake views. The unit has 1 bed.

About Pullman Dubai Downtown

License: 743145

Guest Reviews

Location

Pullman Dubai Downtown boasts a prime location that frequently garners praise from its guests. Nestled centrally in the Business Bay and downtown areas, the hotel is well-positioned for both business and leisure purposes. It's a mere 10-20 minute walk to major attractions like the Dubai Mall, Burj Khalifa and the iconic fountains. This strategic location allows for easy access to shopping, sightseeing and a variety of dining options with many guests highlighting its convenience and centrality.

The hotel's proximity to key landmarks makes it an excellent choice for those looking to explore downtown Dubai with many reviews emphasizing its suitability for both relaxed walks to the mall and quick taxi rides to other city attractions. The area is also well-served by local amenities such as supermarkets, pharmacies and numerous cafes and restaurants, enhancing the overall convenience for guests.

Guests have noted the beautiful views from the hotel, particularly of the Burj Khalifa, enhancing the downtown experience. The location is described as ideal, well-maintained and accessible with easy walking distances to major sites, making it a suitable hub for tourists and business travelers alike.

In terms of services and facilities, the Pullman Dubai Downtown doesn’t disappoint. User reviews repeatedly commend the helpful and friendly staff, clean and well-equipped rooms and excellent on-site amenities, including a fitness center, spa and swimming pool with a view of the Burj Khalifa. This combination of stellar location and top-notch services makes Pullman Dubai Downtown a highly recommended option for anyone visiting Dubai.

Breakfast

The Pullman Dubai Downtown consistently impresses guests with its breakfast offerings. Praised for its excellent quality and rich variety, the breakfast buffet serves as a standout feature of this hotel. Visitors often highlight the extensive selection of foods, noting diverse options that cater to various dietary preferences, including Indian dishes and tasty, fresh pastries. The breakfast area itself is spacious, relaxed and features attentive, friendly staff who ensure a pleasant dining experience.

However, some guests did point out areas for improvement. While the majority enjoyed the breakfast, a few felt that the price was too high and not justified by the variety offered. There's feedback suggesting more vegan/vegetarian options could be beneficial and that some items, like the bread selection, weren't as fresh as expected. Additionally, the breakfast room can become overcrowded, leading to wait times for seating and service.

Despite some criticisms, the overall sentiment toward the breakfast at Pullman Dubai Downtown remains positive with many guests describing it as fantastic, delicious and a great way to start the day. The hotel's breakfast service is complemented by the beautiful setting and the comprehensive amenities it provides, making it an appealing choice for travelers seeking a luxurious stay with excellent morning meals.

Dinner

Pullman Dubai Downtown offers a diverse dining experience, featuring multiple restaurants and bars that cater to different tastes. The dinner at Brothaus, a German-themed restaurant, garnered mixed reviews; some found the food delicious and well-presented, while others were less impressed. The French restaurant received high praise for its delectable dishes. Diners enjoyed a variety of tasty appetizers, particularly the desserts like saffron tres leches.

Despite the quality of some meals, there were criticisms regarding the limited dinner menu and lack of variety, especially in comparison to previous visits. The inclusive dinner options were somewhat disappointing with one being held in a bakery rather than a proper dining venue. Additionally, some guests mentioned high prices and recommended considering alternatives outside the hotel for better value.

Breakfasts and evening buffets, however, were largely appreciated for their richness and variety. The dining atmosphere is generally pleasant with well-dressed hostesses and attractively designed bars, although some diners experienced issues such as smoke-filled environments and loud settings. While there is room for improvement in the dinner offerings, the overall food quality and service remain commendable.

Rooms

Pullman Dubai Downtown offers rooms that are generally praised for their cleanliness, comfort and spaciousness. Many guests highlight the spectacular views from their rooms, especially of landmarks like the Burj Khalifa and the Business Bay Canal. Rooms are well-furnished, bright and modern, often exceeding expectations in terms of size and decor. The daily cleaning service and maintenance are frequently mentioned as exemplary.

However, feedback is mixed regarding room size and soundproofing with some guests experiencing small, noisy rooms that don't align with the hotel’s luxury positioning. Several reviews note outdated furniture and decor and occasional issues with room amenities such as malfunctioning TVs and poor Wi-Fi. Despite a few instances of rooms showing wear and tear or harboring unwanted smells, prompt resolution by the maintenance team is often commended.

The overall ambiance of the hotel, bolstered by friendly staff and beautiful surroundings, receives positive remarks. Guests generally appreciate the amenities and services provided but suggest that certain areas, such as the entertainment options and room layouts, could be improved for a consistently high-end experience.

Beds

The beds at Pullman Dubai Downtown have garnered a spectrum of opinions from guests. Many have praised the comfort, emphasizing plush, comfy mattresses and pillows that ensure a pleasant sleep experience. Comments frequently highlight the luxurious feel of the king-size beds and good-quality bedding, contributing to a satisfying night’s rest. Some guests specifically noted the spacious rooms, complemented by very comfortable beds.

However, there have been notable concerns as well. Several guests reported issues with cleanliness with mentions of dirty, stained or worn-out beds. Some found the mattresses too firm or too soft for their liking and others experienced discomfort due to poor pillow quality. Instances of small or cracked beds, alongside comments on outdated or damaged bedding, suggest inconsistencies in bed quality.

While the positive reviews reflect a general consensus on comfort, the mixed feedback indicates a need for renewal and attention to detail to ensure a consistently high standard of sleep quality for all guests.

Cleanliness

Pullman Dubai Downtown receives generally positive praise for its cleanliness with many reviews highlighting that the hotel's facilities and rooms are consistently well-maintained, neat and clean. Guests frequently describe the rooms as beautiful, spacious and very clean, emphasizing the excellent daily cleaning service provided. The decor and the pleasant smell in the lobby further enhance the cleanliness experience.

The hotel's staff is also noted for being super friendly and responsive, contributing to the overall sense of a well-kept environment. Housekeeping is reported to be timely and consistent, ensuring that rooms and public areas are kept in top condition. The clean and fragrant atmosphere extends to areas like the swimming pool and jacuzzi as well, which are praised for their immaculate state.

However, some guests did encounter issues with cleanliness in specific areas. There were reports of insufficient cleaning in bathtubs, sinks, carpets and hallways. Occasional unpleasant odors from air conditioning units and carpets in the corridors were also mentioned. Some rooms were noted to have stains on mirrors, carpets and other surfaces, indicating that deeper cleaning might be required in these instances. Finally, a few reviews highlighted delayed or late cleaning times and inconsistent room servicing.

Overall, while the Pullman Dubai Downtown maintains a high standard of cleanliness in most areas, there are noted irregularities that could benefit from more consistent attention. Despite these issues, the hotel's cleanliness, combined with its friendly staff and beautiful decor, generally provides guests with a comfortable and enjoyable stay.

Staff

The reviews for Pullman Dubai Downtown overwhelmingly highlight the exceptional quality of the hotel's staff. Guests frequently mention that the staff are friendly, polite and incredibly helpful across various departments including reception, concierge, housekeeping and more. Specific staff members, such as Mustafa, Owais, Phyo, Mr. Mustafa, Chris, Mark, Tessa, Noura, Snow and George, receive repeated praise for their professionalism, helpfulness and accommodating nature.

Reception staff are noted for their efficiency during check-in and check-out and special mentions are made for their ability to handle issues and requests promptly. The hospitality extends to the restaurant and housekeeping services, where staff are described as attentive and supportive, ensuring guest comfort and satisfaction.

Despite some minor criticisms about staff organization and responsiveness, the overwhelming majority of reviews commend the team’s friendliness and dedication, making it a standout aspect of the guest experience at Pullman Dubai Downtown. The hotel maintains a high standard of service, contributing to positive overall impressions from guests who appreciate the warm and welcoming atmosphere.

Wi-Fi

While Pullman Dubai Downtown receives praise for various aspects, the reviews on Wi-Fi are a mixed bag. Many guests appreciated the good internet service with several noting that the Wi-Fi was fast and excellent, even supporting video conference calls without issues. Some guests found the Wi-Fi to be seamless throughout the hotel, describing it as very good and always working. Free Wi-Fi availability was another positive point.

However, not all feedback was glowing. Several guests experienced poor Wi-Fi coverage with weak and unstable connections. Descriptions of the Wi-Fi being terrible, slow and difficult to access were also noted. Overall, while some guests enjoyed reliable internet service, others faced significant challenges with the hotel's Wi-Fi connectivity.

Spa

Visitors to the Pullman Dubai Downtown consistently praise the hotel's spa, highlighting its superb facilities and professional therapists. Guests describe the spa as amazing, very nice and excellent, frequently noting the sauna and pool as standout features. The spa area is often cited as clean, dedicated and a great value for money. Many appreciate the pleasant and kind staff, especially those at the spa reception. Some reviews mention receiving a discount spa voucher as a thoughtful gift.

Although most feedback is positive, a few guests had concerns about the spa being overpriced and mentioned poor facilities. Despite this, overall impressions suggest that the spa provides a luxurious and beneficial experience for visitors with a range of excellent services that contribute to a memorable stay.

Gym

Pullman Dubai Downtown boasts a gym with impressive amenities that cater to fitness enthusiasts. Guests frequently highlight the well-equipped and well-maintained nature of the facility. The gymnasium features modern and varied equipment, providing a suitable environment for daily workouts and fitness routines. Many visitors appreciate the large, quality and smartly designed space, making it a top choice for staying active. In addition to the gym, the hotel offers a comprehensive fitness and spa experience, enhancing the overall appeal of the wellness amenities. While a few guests noted room for improvement in cleanliness, the general consensus underscores the usefulness and superb quality of the gym facilities.

Pool

Pullman Dubai Downtown boasts a beautifully maintained and clean pool area that draws notable praise for its exquisite views, particularly of the iconic Burj Khalifa. Guests frequently highlight the pleasure of enjoying sun loungers and indulging in the poolside bar and cafe offerings, enhancing the overall relaxation experience.

The pool, placed on an accessible rooftop and the fourth floor, offers a panoramic view of Downtown Dubai—a feature that many find captivating. Visitors appreciate the stylish design and well-kept condition of the swimming pool, describing it as refreshing and quite a dream to spend time in, especially when basking in the sun.

However, there are recurring comments about the pool being on the smaller side, often crowded and lacking sufficient loungers and umbrellas for the number of guests. Limited seating and shaded areas can make it challenging to secure a spot, which some guests find frustrating. Additionally, occasional noise from construction and the pool area being under renovation at times have been points of contention.

Despite these drawbacks, the overall sentiment towards the pool area remains positive with its serene and scenic environment more than making up for the occasional inconveniences. The pool's stunning views, combined with the service from attentive pool bar staff and the surrounding facilities, contribute to an overall enjoyable and memorable experience for guests at Pullman Dubai Downtown.

Parking

Guests at Pullman Dubai Downtown generally found the parking situation at the hotel to be convenient with ample parking spaces available, including both free and spacious options. Many guests appreciated the valet parking service, describing it as excellent, great and a lifesaver. The valet service was particularly noted for its convenience with cars being picked up and brought down efficiently. While some feedback suggested that the parking facilities could benefit from modernization and that there might be variance in parking charges, the overall sentiment towards the parking service was positive. A few reviews mentioned some lack of cooperation and minor suitability issues, though these did not seem to detract significantly from the overall positive experience regarding the hotel's parking amenities.

Family

Pullman Dubai Downtown emerges as a commendable choice for those planning family stays. It's noted for spacious rooms, accommodating up to three adults comfortably and it's especially appreciated when traveling with family. The hotel takes steps to cater to families, providing amenities like extra beds and accommodating child strollers, which adds an element of convenience for guests with young children.

The location is a significant perk with proximity to key downtown attractions that appeal to families. Safety is emphasized, ensuring a secure environment for family gatherings and outings. Families particularly enjoyed the pool and hot tub, which were hits among children.

However, there are mixed reviews regarding its overall family-friendliness. Some guests found the hotel lacked specific family-friendly facilities and did not deem it suitable for children. Complaints also mentioned issues related to pool space and noise disturbances from other family-related activities in adjacent rooms.

Despite these concerns, the majority of reviews highlight positive experiences, making it a reliable option for family stays and an excellent choice for family gatherings or groups looking to explore Dubai's vibrant downtown area.

5 Star

The Pullman Dubai Downtown has garnered mixed reviews regarding its five-star rating. While some guests praised the hotel for its excellent service, amenities and good value for money given its downtown location, others have voiced concerns about its claim to a five-star status. Many reviewers feel that the standard of service and professionalism fall short of what is typically expected from a five-star hotel with some noting that it is more akin to a four-star experience. Additionally, there are recurring complaints about the breakfast, cleanliness issues and lack of training among employees, which detract from the overall guest experience. Despite some guests finding the hotel beautiful and affirming its high-level status, the majority opinion suggests that while Pullman Dubai Downtown offers a good stay, it does not consistently meet the elevated standards associated with a five-star property.

Business

Pullman Dubai Downtown emerges as a notable preference for business travelers, praised widely for its strategic location in the heart of Business Bay. The hotel's placement offers convenient access to the business district, making it an excellent choice for professionals on the move. The business center is highly regarded, providing all necessary amenities and functionalities for meetings and conferences. Guests consistently highlight the ease of check-in, the efficiency of the reception staff and their overall positive experiences with the dedicated and friendly service.

Rooms are deemed suitable and comfortable for business purposes with the business facilities receiving commendations for their appropriateness. Conference rooms and meeting areas are noted as functional and well-equipped, ensuring smooth business operations. The hotel's ambiance and the welcoming demeanor of the staff further contribute to a conducive environment for business events. Overall, Pullman Dubai Downtown stands out as an ideal accommodation for business stays, offering excellent value and maintaining high standards across all services catered to business travelers.

Accessible

Pullman Dubai Downtown generally receives positive feedback regarding its accessibility. Guests frequently praise the hotel's accessible rooms and amenities, highlighting the helpfulness and accommodating nature of the staff in addressing specific needs. The hotel is described as having good accessibility features, making it easy and pleasant for guests to navigate the premises. Its proximity to nearby attractions and facilities is also noted as a convenience with reliable transportation support readily available. Overall, while there are no detailed mentions in some reviews, the accessible elements that are highlighted suggest the hotel is suitable for guests with disabilities.

Rooftop Pool

The rooftop pool at Pullman Dubai Downtown receives numerous positive mentions for its stunning views and overall atmosphere. Described as amazing, it offers a great vantage point of the surrounding skyline. Guests highlight the area as an outdoor oasis with the added benefit of a rooftop pool bar that enhances the experience. The pool, often referred to by its venue name Lolitas, is noted for its scenic deck and inviting water, making it a notable feature of the hotel.

Heated Pool

The heated pool at Pullman Dubai Downtown garners positive feedback from guests, highlighting its availability and pleasant warmth. Visitors commend the water quality with mentions of it being super clean and well-maintained. Although a few guests noted some heating issues, the general sentiment towards the pool is favorable. The added convenience of a jacuzzi that was almost hot enhances the overall experience for those looking to relax.

Outdoor Pool

The outdoor pool at Pullman Dubai Downtown has received numerous positive mentions from guests. Descriptions often highlight the beautiful and great layout, making it a relaxing and appealing spot. The rooftop terrace and pool are particularly noted for their amazing views and excellent service. Guests appreciate that the pool area is well-maintained, refreshing and clean. Although the pool is exposed to the sun only in the morning, it still offers a superb and dreamy experience. However, some guests have suggested that extending the pool's operating hours would enhance their experience. Overall, the outdoor pool at this hotel is a well-regarded feature that contributes significantly to the appeal of the stay.

Honeymoon

Pullman Dubai Downtown offers a mixed experience for honeymooners. Many guests have appreciated the honeymoon-specific touches, such as special decorations, balloons, cakes and personalized honeymoon cards from the staff. These thoughtful additions helped make their stays memorable and added a celebratory touch to their honeymoon or wedding anniversary.

The honeymoon suite has received positive feedback for its ambiance and suitability for a romantic getaway, making it a good spot for couples. However, there are also mentions of some guests feeling that their experience lacked specific attention, despite advance requests for honeymoon arrangements.

Overall, while the hotel has potential as a romantic destination with its elegant settings and personalized gestures, the consistency of delivering a special honeymoon experience seems to vary.

Luxury

Pullman Dubai Downtown epitomizes luxury, providing an exquisite stay that many guests describe as the real meaning of 5 stars. The hotel's elegant ambiance is felt throughout, from the stunning lobby to the beautifully designed rooms that exude opulence and class. Visitors consistently commend the hotel for its excellent facilities and dedicated, professional service. The pool area is a standout feature, offering a relaxing and upscale environment.

Despite some remarks about the older rooms and a few opinions that the hotel does not entirely meet 5-star standards, the majority of the feedback highlights a very luxurious experience. Cleanliness, reliable service and a pleasant team contribute to the overall high-end feel of the establishment. The hotel is tastefully designed, meeting the expectations of those seeking an exclusive and deluxe atmosphere.

However, there are some suggestions for improvement, particularly concerning breakfast options and certain luxury elements that could be enhanced. Overall, Pullman Dubai Downtown is praised for its luxurious and extravagant environment, providing an upscale experience that leaves most guests feeling valued and satisfied.

Romantic

Pullman Dubai Downtown is a destination that seems to excel in creating an ideal atmosphere for couples seeking a romantic retreat. The hotel is praised for its romantic setting, making it a perfect spot for honeymooners and those looking for a couples getaway. Visitors highlight the beautiful scenery around the hotel, which adds to its romantic feel. The peacefulness of the place, coupled with amenities like the rooftop pool and bar, enhances the overall experience, making it suitable for a romantic escape. Multiple reviews commend the hotel for providing nice, comfortable accommodations specifically tailored for couples. The setting is geographically stunning, contributing further to the romantic ambiance. All these factors make Pullman Dubai Downtown highly recommended for romantic stays.

Yes, Pullman Dubai Downtown has pool(s) that belong to one or more of the following categories: Heated Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Pullman Dubai Downtown.

No, Pullman Dubai Downtown doesn't allow dogs.

Yes, parking facilities are available at Pullman Dubai Downtown.

Yes, Pullman Dubai Downtown has a gym.

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