NH Collection Dubai The Palm
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsNH Collection Dubai The Palm consistently garners positive reviews, particularly highlighting its prime location on the iconic Palm Jumeirah. Guests appreciate its proximity to Nakheel Mall, stunning West Beach and other major attractions like JBR, Marina Dubai and Blue Water Island, making it an ideal base for exploring Dubai. The rooftop pool offers breathtaking views of the Dubai Marina and the Palm Jumeirah, adding to the hotel's appeal.
Breakfast at the hotel is generally well-received, celebrated for its extensive variety, high quality and accommodating options for early departures. However, some guests noted issues with overcrowding and a desire for more variety, including Indian vegetarian options.
The hotel's dinner options receive high praise for their quality and freshness, especially from dining at Revo and 7Sports Bar. Despite minor criticisms about the limited dinner buffet selection, the overall dining experience is often described as amazing with convenience and value highlighted by those on half-board or full-board packages.
Rooms are lauded for their modern design, cleanliness and comfort, although some guests found them smaller than expected and mentioned issues with soundproofing and maintenance. The staff's attentiveness and professionalism significantly enhance the stay with particular commendations for the housekeeping and reception teams.
Cleanliness is a strong point with consistently high standards maintained throughout the hotel. The friendly and efficient cleaning service contributes to the hotel's fresh and welcoming ambiance, despite occasional mentions of areas needing improvement.
WiFi access is generally reliable, though some guests experienced connectivity issues in certain areas, such as the beach and some rooms. Spa facilities are noted for their quality, despite being more akin to a paid massage center than a traditional spa. The gym is well-equipped, offering 24-hour accessibility and integration with a rooftop pool and sports club, though some guests mentioned it could be small with air conditioning issues.
The pool facilities, particularly the rooftop infinity pool, are standout features, offering stunning views and a well-maintained area with sunbeds and a bar. Despite operational time limitations and occasional overcrowding, the pools cater well to both adults and families with additional pools and amenities at the beach club.
Parking receives positive feedback for accessibility and valet service. Family-friendly features, such as spacious family rooms, a children's pool and accommodating staff, make NH Collection Dubai The Palm a favorable choice for families looking to enjoy a welcoming and well-appointed stay in Dubai. Overall, the hotel maintains a high standard, offering a blend of scenic beauty, relaxation and convenience.
Categories
Breakfast at the hotel is generally well-received, celebrated for its extensive variety, high quality and accommodating options for early departures. However, some guests noted issues with overcrowding and a desire for more variety, including Indian vegetarian options.
The hotel's dinner options receive high praise for their quality and freshness, especially from dining at Revo and 7Sports Bar. Despite minor criticisms about the limited dinner buffet selection, the overall dining experience is often described as amazing with convenience and value highlighted by those on half-board or full-board packages.
Rooms are lauded for their modern design, cleanliness and comfort, although some guests found them smaller than expected and mentioned issues with soundproofing and maintenance. The staff's attentiveness and professionalism significantly enhance the stay with particular commendations for the housekeeping and reception teams.
Cleanliness is a strong point with consistently high standards maintained throughout the hotel. The friendly and efficient cleaning service contributes to the hotel's fresh and welcoming ambiance, despite occasional mentions of areas needing improvement.
WiFi access is generally reliable, though some guests experienced connectivity issues in certain areas, such as the beach and some rooms. Spa facilities are noted for their quality, despite being more akin to a paid massage center than a traditional spa. The gym is well-equipped, offering 24-hour accessibility and integration with a rooftop pool and sports club, though some guests mentioned it could be small with air conditioning issues.
The pool facilities, particularly the rooftop infinity pool, are standout features, offering stunning views and a well-maintained area with sunbeds and a bar. Despite operational time limitations and occasional overcrowding, the pools cater well to both adults and families with additional pools and amenities at the beach club.
Parking receives positive feedback for accessibility and valet service. Family-friendly features, such as spacious family rooms, a children's pool and accommodating staff, make NH Collection Dubai The Palm a favorable choice for families looking to enjoy a welcoming and well-appointed stay in Dubai. Overall, the hotel maintains a high standard, offering a blend of scenic beauty, relaxation and convenience.
Hotel Taking Steps Towards Sustainability
The hotel has received Green Growth 2050 Platinum Certification and maintains a strict zero-plastic policy with an in-house water bottling system. It sources a minimum of 80% of its products locally and has reduced food waste in its staff canteen by 85%. The property is recognized for offering vegan-friendly rooms.
Hotel near The Beach
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Small Hotel
4-Star Hotel
Hotel with Outdoor Pool
About NH Collection Dubai The Palm
License: 1144984
Guest Reviews
Location
Guests repeatedly mention the hotel's rooftop pool, which offers breathtaking views of the Dubai Marina and the expansive Palm Jumeirah, further enhancing the appeal of this superb location. Additionally, the proximity to major attractions such as JBR, Marina Dubai and Blue Water Island, all within a short taxi ride, is highlighted as a significant advantage.
Overall, the location is seen as both convenient and picturesque, providing easy access to nearby malls, beaches and essential amenities, making it an ideal base for exploring the best of Dubai.
Breakfast
Guests appreciate the friendly and attentive staff who contribute to making the breakfast experience enjoyable. The variety has been praised with some noting the inclusion of both international and local flavors. Multiple reviews highlight that breakfast not only offers a good value for money but also accommodates early departures with takeaway options.
However, it's worth noting that some guests have encountered issues with overcrowding during peak times, making the experience feel hectic and noisy. Additionally, a few reviews mention the breakfast selection could benefit from more variety, noting repetition on some days and the absence of Indian vegetarian options.
Despite occasional critiques, such as poor fruit quality and a few guests finding the breakfast uninspiring, the majority of reviews reflect a satisfying, delightful experience with breakfast at this Dubai hotel, often highlighted as one of the best aspects of their stay.
Dinner
The dinner experiences are frequently highlighted as amazing and wonderful, whether enjoyed as part of a half-board or full-board package. These packages come highly recommended by many guests, who appreciate the convenience and excellent value they provide. Despite some minor criticisms about limited selection at the main restaurant's dinner buffet, the overall quality and variety of the food have earned the hotel's dining high marks.
For those seeking affordability, the hotel offers reasonable lunch and dinner options, although it's worth noting that paid dinners do not include drinks. Certain preferences, such as dining by the pool, may be subject to restrictions, particularly for families with children. Nonetheless, the polite and attentive staff contribute positively to the dining experience, ensuring guests enjoy their meals in a comfortable setting.
Rooms
Though the rooms come in various sizes, many are notably spacious with features like kitchenettes and balconies, enhancing the overall guest experience. Everyone seems to love the comfortable pillows and the extensive amenities provided, such as modern shower facilities, coffee machines and even washing machines in some suites. Rooms with beautiful views, notably the sea-facing ones, add a special touch to the stay.
However, not all feedback is glowing; some guests mention that the rooms can be smaller than expected with particularly tight bathroom spaces being a common gripe. Issues with soundproofing and occasional maintenance mishaps like balcony doors not closing properly or minor issues with room finishing have been noted.
Despite these drawbacks, the overall sentiment remains positive with guests frequently remarking on the friendly, helpful staff and the excellent room service. The stunning rooftop pool and the unbeatable location near the sea and a large mall also stand out as major perks of the hotel. Whether opting for a standard room, a studio or a suite, visitors generally find the rooms to be comfortable, modern and sufficiently equipped for a pleasant stay.
Beds
While the vast majority of reviews were positive about the bed comfort, there were occasional mentions of discomfort, such as some pillows not offering enough support and a few instances where the beds or bedding were less than ideal. Despite these minor issues, the general consensus remains that NH Collection Dubai The Palm offers an excellent sleep experience, perfect for relaxation and rest after busy days in Dubai.
Cleanliness
The hotel's modern and well-decorated interiors, coupled with its thorough cleaning, contribute to an overall fresh ambiance. Many guests appreciate the very clean and comfortable environment with several mentioning that everything feels new and tidy.
However, while the majority of reviews are positive, there are occasional mentions of areas needing improvement. Some guests noted that thorough cleaning is required in certain spots, including bathrooms and specific parts of the hotel. Instances of less-than-perfect cleanliness, such as dirty corridors or the rare uncleaned shower, were also cited.
Despite these few criticisms, the property overall maintains a high standard of cleanliness, creating a welcoming and modern atmosphere that leaves a lasting impression on its guests.
Staff
The overall consensus is that the staff across all departments show a high degree of professionalism, attentiveness and a willingness to go above and beyond to ensure a pleasant experience. Reviewers appreciate the quick check-in and check-out processes, effective room service and the consistent eagerness of the team to assist with any queries or issues that arise.
However, there are occasional mentions of less satisfactory encounters with certain staff members, particularly at the front desk. Despite this, the majority of the feedback is overwhelmingly positive with many guests noting that the friendliness and helpfulness of the staff significantly enhanced their stay.
In conclusion, the staff at NH Collection Dubai The Palm are widely regarded as a key highlight, contributing to the hotel's reputation for excellent service and a welcoming atmosphere.
Wi-Fi
Spa
Gym
Pool
The rooftop pool area is well-maintained, featuring sunbeds and a bar that enhance the overall experience. However, it operates only between 8:00 to 18:00, which some guests feel is too restrictive. Despite occasional overcrowding and limited poolside space, the views from this unique spot are breathtaking, truly reflecting the pictures shared online.
For families, the children's pool and family-friendly amenities make it a great spot. Additional pools at the beach club ensure that both adults and children can find their ideal relaxation spot. The beach club itself has been well-received, adding variety and convenience.
Overall, the pool facilities are a major draw, offering a blend of scenic beauty, relaxation and family-friendly options that cater to all types of travelers. Enhancing the experience are the friendly and helpful staff and despite some logistical shortcomings during peak times, the pool areas have largely exceeded guest expectations.
Parking
Family
Many reviews highlight the wonderful stays and how families immensely enjoyed their time at the hotel. The accommodating and attentive staff further enhance the family experience, providing a hospitable environment for all ages. Despite a few mentions of minors having restricted access to the beach club and certain pool areas, the rooftop pool still remains a popular spot for families and children, enhancing the overall family vibe.
Families have appreciated the hotel's great location, making it an ideal choice not only for children but also for couples, young adults and the elderly. All in all, NH Collection Dubai The Palm offers a delightful stay that caters well to family needs, ensuring that both parents and children have a memorable vacation.
4 Star
Some guests feel that the pricing is on par with five-star hotels in the same area, questioning the hotel’s value for money. The service provided by subcontracted companies doesn't always meet the expected standards and some minor flexibility issues, such as extending check-out times and complimentary amenities, have been noted. Despite this, many guests believe the hotel exceeds traditional four-star standards with some elements resembling five-star service, making it an attractive option for many visitors to Dubai.
Accessible
However, there are some noted challenges. One significant issue is the elevator service with complaints about insufficient elevators, overcrowded lifts and frequent waiting times, particularly during peak demand. These limitations may pose difficulties for those relying on elevators for mobility.
Accessing the pool area can also be problematic due to some reports of accessibility issues, especially for guests using wheelchairs or baby strollers, as the ramp provided is quite small. Despite these concerns, the hotel maintains a clean and generally accessible environment, making it a viable option for many guests with disabilities.
Outdoor Pool
The pool facilities are well-maintained and clean, contributing to a luxurious lounging experience. The rooftop pool is frequently mentioned for its unbeatable views and beautiful setting with some guests noting their enjoyment of the rooftop terrace and bar area. The ground pool area also receives praise for its niceness and suitability for lounging.
However, a few reviews mentioned some limitations for families, as pool access is restricted for kids, making it less family-friendly. Despite the occasional busyness, guests generally found the outdoor pool areas to be fantastic and perfect for spending a few relaxing days. The presence of two private beaches and a well-regarded pool bar adds to the overall appeal, making the outdoor facilities at this hotel a memorable aspect of their stay.
Yes, NH Collection Dubai The Palm has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at NH Collection Dubai The Palm.
No, NH Collection Dubai The Palm doesn't allow dogs.
Yes, parking facilities are available at NH Collection Dubai The Palm.
Yes, NH Collection Dubai The Palm has a gym.
Location Show Map
More Options
