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Metropolitan Hotel Dubai

Dubai , Al Thanya Street (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Metropolitan Hotel Dubai, situated on Sheikh Zayed Road, is highly regarded for its prime location and accessibility to key attractions such as the Dubai Mall, Mall of the Emirates, Jumeirah Beach and the Burj Al Arab. The convenience of nearby public transportation and complimentary hotel shuttles to major malls and beaches is frequently highlighted by guests. Its central yet peaceful setting makes it an ideal choice for both tourists and business travelers.

The breakfast experience at the hotel tends to be mixed with some guests praising the variety and quality of dishes, while others find the options lacking, particularly for specific dietary needs. In contrast, the dinner offerings received widespread acclaim for the quality, variety and exceptional service, especially the Italian restaurant and the Red Lion Pub.

Guest reviews of the rooms are generally positive, noting cleanliness, spaciousness and modern design. Some reservations were expressed about variations in room size, occasional noise and maintenance issues. Nevertheless, the hotel’s high cleanliness standards and the professionalism of the staff are consistently praised.

The staff at the Metropolitan Hotel Dubai receive high marks for their friendliness, efficiency and attentiveness. Special mentions of certain staff members underscore their commitment to exceptional customer service, creating a welcoming and supportive atmosphere for guests.

The free Wi-Fi is another appreciated feature, although some guests encounter connectivity issues, especially during peak hours. The gym, though on the smaller side, is well-equipped, clean and benefits from the addition of a sauna and steam room.

The rooftop pool area is celebrated for its cleanliness, comfort and stunning city views, though there are suggestions for extended hours and increased maintenance. The parking facilities, particularly the valet service, earn praise for efficiency and convenience despite minor inconveniences.

Families find the hotel accommodating with amenities such as an outdoor play area, baby pool and thoughtful services tailored to children. The family-friendly environment, coupled with courteous staff, enhances the overall experience.

Lastly, the beds are frequently described as comfortable and clean, contributing to a restful stay, though there are occasional comments about the discomfort of extra beds.

In summary, the Metropolitan Hotel Dubai is well-regarded for its strategic location, cleanliness, excellent dining options and friendly staff, making it a highly recommended choice for various types of travelers.
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Room Types

Deluxe Room - Complimentary Shuttle Bus to Beach & Mall of the Emirates This room is complete with a range of amenities including 42” flat screen TV, twin or king size beds, fully stocked minibar, One Touch phone service, individually controlled air-conditioning, tea and coffee making facilities and turndown and laundry service. All have either views of the Sheikh Zayed Road or across Jumeirah to the Burj Al Arab. Both smoking and non- smoking rooms are available. Please note that this room type cannot accommodate an extra bed.

Deluxe Suite - Complimentary Shuttle Bus to Beach & Mall of the Emirates It offers spacious balconies, giving a fresh and bright feel to their added living space. Amenities include a 42” flat screen TV, king size bed, fully stocked minibar, One Touch phone service, individually controlled air-conditioning, tea and coffee making facilities and turndown and laundry service.

Ambassador Suite - Complimentary Shuttle Bus to Beach & Mall of the Emirates Featuring a private entrance, this air-conditioned suite consists of 1 living room, 1 separate bedroom and 2 bathrooms with a bath and a shower. The spacious suite provides soundproof walls, a minibar, a seating area, a flat-screen TV with cable channels, as well as city views. The unit offers 1 bed.

Guest Room - Complimentary Shuttle Bus to Beach & Mall of the Emirates Deluxe Rooms come complete with a range of amenities including 42” flat-screen TV, twin or king size beds, fully stocked minibar, One Touch phone service, individually controlled air-conditioning, tea & coffee making facilities and a turn-down and laundry service. Deluxe Rooms offer a view over the courtyard. Both smoking and non- smoking rooms are available.

Junior Suite - Complimentary Shuttle Bus to Beach & Mall of the Emirates Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 2 bathrooms with a bath and a shower. This wheelchair accessible suite has soundproof walls, a seating area with a flat-screen TV and a toilet with grab rails. The unit has 1 bed.

About Metropolitan Hotel Dubai

License: 216360

Guest Reviews

8.2

Very Good

Location

Nestled on Sheikh Zayed Road, the Metropolitan Hotel Dubai boasts a prime location that makes it a standout choice for visitors. Its central positioning offers easy access to many of Dubai's key attractions, including the Dubai Mall, Mall of the Emirates, Jumeirah Beach and the iconic Burj Al Arab. Convenient access to the metro, bus lines and taxi services further enhance its appeal, making travel around Dubai both easy and efficient.

Guests frequently highlight the hotel's proximity to both the downtown area and the vibrant Marina district. It's a short drive to several picturesque beaches and upscale neighborhoods, perfect for both sightseeing and relaxation. Essential amenities such as popular restaurants, supermarkets and McDonald's are within walking distance, adding to the convenience.

The hotel's location is also praised for being peaceful despite being on a bustling road, providing an ideal mix of accessibility and tranquility. Moreover, the complimentary hotel shuttle service to major malls and beaches simplifies exploring the city.

Overall, the Metropolitan Hotel Dubai's strategic location, coupled with its cleanliness and excellent staff service, makes it a highly recommended option for tourists and business travelers alike.

Breakfast

The breakfast experience at the Metropolitan Hotel Dubai generally received mixed feedback from guests. Many commended the delicious and satisfying breakfast options, praising the diverse and tasty offerings that included a variety of hot meals and a buffet that met expectations. Guests appreciated the attention from the restaurant staff and highlighted specific dishes and elements, like fresh ingredients and an egg station, as positive aspects of their breakfast.

However, several reviews noted that the breakfast could use improvement, mentioning that it lacked variety and qualitative options compared to other hotels in Dubai. Some found the selection limited, particularly for specific dietary needs, such as Indian or vegan options. There were also comments about the repetitive menu and industrial feel of the breakfast with some guests expressing disappointment with items like the pastries and coffee.

While some guests found the breakfast to be good value and acceptable, others felt it fell short and should be more diverse, suggesting that an upgrade in selection and quality would significantly enhance the overall experience.

Dinner

The dinner experience at the Metropolitan Hotel Dubai has generally received high marks from guests. Many reviews highlight the excellent quality of food with particular praise for the buffet options which are described as fantastic, varied and rich. Guests appreciate the selection of meals, especially noting that children-friendly options are available. The Italian restaurant and the Red Lion Pub within the hotel consistently receive compliments for their service and exceptional food quality.

While the hotel offers an array of dining choices, including Turkish cuisine and a Persian-themed bar, some guests mentioned limited and less child-friendly options at the buffet. A few reviews pointed out that the restaurant options could be improved, citing poorly cooked meals and a lack of variety. Despite these occasional drawbacks, the overall sentiment is positive with many reviewers acknowledging the delicious food and amicable staff contributing to a satisfying dining experience.

The option for half-board, inclusive of breakfast and a choice between lunch or dinner, appears to be popular among visitors. In summary, the dinner offerings at the Metropolitan Hotel Dubai are largely praised for their quality, variety and excellent service, making it a notable dining destination for guests.

Rooms

The Metropolitan Hotel Dubai receives a mixed array of feedback concerning its rooms. Many guests praise the rooms for their cleanliness, spaciousness and modern design. The rooms are often described as comfortable and well-equipped, ideal for both short stays and extended visits. Many reviewers appreciated the views, particularly those showcasing the Burj Al Arab, adding a touch of luxury to their stay. Upgrades to suites were highlighted as a pleasant surprise for some, enhancing the overall guest experience.

However, some reviews pointed out that room sizes can vary with certain rooms being notably small, especially for groups of three adults. Sound insulation seems to be an issue for rooms facing the main road or near the hotel's club, resulting in a noisy environment at times. In contrast, rooms facing the inner courtyard were found to be quieter and pleasant.

A few guests noted the need for refurbishment in some areas with occasional maintenance issues like non-functional TV remotes and stained furniture. There were also mentions of cigarette smoke in initial room allocations and windows being too dirty to see through. Despite these drawbacks, the majority found the rooms comfortable and appreciated the hotel’s high standards of cleanliness and professional staff. Overall, while the Metropolitan Hotel Dubai offers a generally positive accommodation experience, there are areas for improvement to enhance guest comfort further.

Beds

Metropolitan Hotel Dubai’s beds often receive high praise from guests for their comfort and size. Descriptions such as "big, comfy bed" and "comfortable beds" are frequently mentioned, indicating that many visitors enjoy a good night's sleep. Guests appreciate the clean and inviting nature of the beds and phrases like "comfortable and clean beds" are recurrent.

However, some guests did encounter issues, particularly with extra beds, which were described as "uncomfortable" and "very hard." There were also occasional remarks about the need for mattress updates with some reviews mentioning old or hard mattresses with strong springs. Additionally, pillows and bedding quality garnered mixed reviews with some guests noting the need for improvements.

Despite these few negatives, the dominant sentiment remains that the hotel offers a restful experience with generally very comfortable beds contributing to enjoyable stays.

Cleanliness

Metropolitan Hotel Dubai is highly praised for its exceptional cleanliness, ensuring a comfortable stay for its guests. Across numerous reviews, the spotless and well-maintained rooms receive consistent commendation. Guests frequently highlight the meticulous daily cleaning routines, reinforcing the hotel's commitment to high hygiene standards. Visitors are also impressed by the clean and welcoming ambiance throughout the property, including the swimming pool and common areas.

The staff at Metropolitan Hotel complements the cleanliness with their friendliness and efficiency, ensuring guests feel well cared for during their stay. Additionally, many mention the modern and well-equipped rooms, contributing to a pleasant and organized atmosphere. The hotel’s location is noted for its convenience with easy access to nearby attractions like the Burj Al Arab and Jumeirah.

Despite the overwhelmingly positive feedback, a few reviews point out inconsistencies in room cleanliness with some guests encountering issues such as unclean carpets and bathrooms. However, these instances appear to be exceptions rather than the norm. Overall, Metropolitan Hotel Dubai is celebrated for its pristine standards, making it a popular choice for travelers seeking a clean and comfortable stay.

Staff

The Metropolitan Hotel Dubai has received overwhelmingly positive feedback regarding their staff from numerous guests. Visitors frequently described the staff as friendly, accommodating and exceedingly helpful. Special mentions were given to individuals at the reception, such as Kamal, Osama, Yuki and Esther, who were commended for their efficiency, professionalism and warm welcome. Guests appreciated the attentiveness and responsiveness of the entire team, including the concierge, housekeeping and cafeteria staff. The exceptional customer service extended to all areas of the hotel, creating a welcoming atmosphere where staff went above and beyond to meet guests' needs. The positive attitude and cooperative nature of the staff contributed to an overall fantastic experience with guests feeling supported and respected throughout their stay. The hotel’s staff not only provided timely assistance but also established a friendly, courteous relationship with the guests, enhancing their overall experience at the Metropolitan Hotel Dubai.

Wi-Fi

The Wi-Fi at the Metropolitan Hotel Dubai receives mixed reviews from guests. Many praise the internet for being strong, accessible and problem-free with commendations for fast speeds and availability. Free Wi-Fi is a notable highlight, appealing to travelers seeking cost-effective connectivity. However, some guests report issues, such as weak signals, especially during peak hours or difficulties connecting to Wi-Fi in their rooms. While some find the internet service reliable and useful for general browsing, others experience slow speeds with some noting that the connection is insufficient for work-related tasks. Overall, the Wi-Fi experience is generally positive, though it may not meet the expectations of every traveler.

Gym

The gym at Metropolitan Hotel Dubai receives generally positive remarks from guests. It is described as well-equipped and modern with clean and up-to-date facilities. Despite being on the smaller side, it is considered adequate for an easy morning workout. One standout feature is the addition of a sauna and steam room, enhancing the overall fitness experience. Although some noted that the gym can get noisy and its operating hours are somewhat limited, the variety of equipment available seems to meet most guests' needs. Additionally, the presence of friendly staff, especially Captain Mohamed, has been highlighted as a positive aspect. The gym's proximity to the hotel and its rooftop location also add to its appeal.

Pool

The Metropolitan Hotel Dubai offers an array of swimming facilities, particularly highlighted by its sizeable rooftop pool that provides a stunning city view. Guests appreciated the large, warm water pool which remained consistently clean and well-managed. The clean and soft towels by the poolside were also a pleasant touch. The rooftop pool's heating ensured a comfortable swimming experience and many found the area not overcrowded, making it a nice spot for relaxation.

The pool boasts additional features like a jacuzzi, contributing positively to the overall experience. Its strategic location near two excellent restaurants makes it a convenient choice for dining after a swim. Some noted the presence of a bar, although staffing at the pool bar could be improved.

However, there were suggestions for extending the pool's operation hours into the late evening and the need for modernizing the pool area was mentioned. Certain areas around the pool, such as tables and sunbeds, were seen as needing better upkeep. Additionally, reports about the pool area being dangerous and the lack of adequate shade indicate areas that could benefit from attention.

In summary, while the Metropolitan Hotel Dubai’s pool facilities generally offer a pleasant and clean environment, enhancements in service and maintenance, along with extended operational hours, could raise the guest experience to higher levels.

Parking

At the Metropolitan Hotel Dubai, parking options are varied with both valet and self-parking available for guests. The valet service stands out for its efficiency in car pick-up and drop-off, providing a complimentary and super-fast experience for guests. Additionally, the parking areas are shaded and offer private, spacious spots which make for easy parking.

However, it is important to note that the hotel’s parking is not directly connected to the building, which can be an inconvenience for some. There are no elevators in the car park, adding another layer of inconvenience. Self-parking is available, though it has been described as somewhat challenging and tiring.

Despite these minor setbacks, the complimentary carpark service comes highly appreciated, providing hassle-free parking with a professional valet team always ready to assist. Overall, the parking facilities at the Metropolitan Hotel Dubai are adequate and convenient for most guests.

Family

The Metropolitan Hotel Dubai has garnered positive feedback for its family-friendly environment, making it a convenient choice for travelers with children. Guests appreciated the close proximity to the beach and various family spots, along with the thoughtful services provided for kids. The hotel boasts multiple options for children's entertainment, including an outdoor play area and a baby pool.

Parents praised the attentive and courteous staff who were responsive to family needs, ensuring a pleasant stay. Accommodations for early check-ins and luggage storage were also noted as helpful. The breakfast offerings received commendations, although some found the children's dinner selection lacking.

While the family rooms were described as comfortable and clean, the size was mentioned as a downside. Some reviews indicated that the presence of a nightclub made the ambiance less suitable for families. Despite this, many found the hotel overall to be a great option for a family visit, particularly appreciating the quiet and cozy family rooms, rooftop pool and immediate valet parking. The courteous staff and attentive service were highlighted as key elements contributing to a positive experience at the hotel.

4 Star

The Metropolitan Hotel Dubai presents as a solid choice for travelers seeking a four-star experience in the heart of the city. The reviews highlight that the hotel generally meets the expected standards and offers good value for its price point. Despite some mentions of low comfort levels by a few guests, the majority of feedback supports its four-star standing, praising its facilities, including a rooftop pool and Jacuzzi.

Particularly noted are its strategic location and proximity to the marina area and city center, making it convenient for sightseeing and business. Guests commend the hotel for its excellent service, reasonable pricing and the overall quality provided. The property is well-regarded for offering comfort and amenities that match its rating, ensuring a pleasant stay.

In summary, while the Metropolitan Hotel Dubai might not reach five-star luxury, it delivers a commendable four-star experience with great value for money, excellent service and convenient location – features that indeed make it a noteworthy option for visitors to Dubai.

Business

The Metropolitan Hotel Dubai is highly recommended for business travelers, offering well-equipped meeting rooms and excellent services tailored to business needs. The hotel is praised for its helpfulness and courteous staff, making it a very accommodating option. Its quiet location offers good value, though it might be more convenient to have your own vehicle. However, there have been concerns about poor wifi in the rooms, which could be problematic for work and isolated issues with unprofessional behavior from a specific business centre staff member. Despite these few drawbacks, the overall experience for business clients remains positive.

Accessible

The Metropolitan Hotel Dubai is noted for its commendable accessibility features, making it a convenient choice for guests with disabilities. The hotel's location is a significant advantage with easy access to the nearby metro stations, ensuring smooth transportation for all visitors. Guests highlighted the accessibility of various amenities, such as the rooftop pool, which is readily available for those with mobility challenges. The property also boasts wheelchair-accessible rooms and good overall accessible facilities, ensuring a comfortable stay. While some noted that one elevator is slightly far from the rooms, overall, the hotel's layout remains favorable for easy navigation.

Rooftop Pool

The rooftop pool at the Metropolitan Hotel Dubai offers a beautiful setting with stunning views of the city, including the iconic Burj Al Arab. Guests frequently praise the cleanliness and tidiness of the pool area, highlighting it as a well-maintained space for relaxation. The convenience of having the subway nearby adds to the overall appeal of the location. The rooftop pool bar receives positive remarks, enhancing the experience for visitors looking to unwind. However, some guests mention the water can be cool, particularly after 6:00 PM. Despite this, the rooftop pool area is generally seen as an amazing and enjoyable feature of the hotel.

Outdoor Pool

The Metropolitan Hotel Dubai's rooftop pool consistently impresses guests with its cleanliness and tidiness, creating an inviting environment for relaxation. Patrons appreciate the well-maintained setting, noting that the pool area enjoys sunlight throughout the day, making it an ideal spot for sunbathing. The heated option adds to the comfort, although some have pointed out the cold water as a minor drawback. Overall, the outdoor swimming pool offers a pleasant and enjoyable experience with its cleanliness and well-kept surroundings frequently highlighted by visitors.

Yes, Metropolitan Hotel Dubai has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Metropolitan Hotel Dubai.

No, Metropolitan Hotel Dubai doesn't allow dogs.

Yes, parking facilities are available at Metropolitan Hotel Dubai.

Yes, Metropolitan Hotel Dubai has a gym.

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