Grand Excelsior Hotel Al Barsha
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Grand Excelsior Hotel Al Barsha is situated in a prime location in Dubai’s bustling Al Barsha district. Its proximity to the Mall of the Emirates, easy access to major landmarks such as Sheikh Zayed Road, Business Bay and the Marina, along with a nearby metro station, make it an attractive choice for both leisure and business travelers. The neighborhood is rich with 24-hour shops, restaurants and markets, contributing to its convenience and appeal.
Guests have mixed reviews about the breakfast experience, though many praise the wide selection and quality of the buffet. While the friendly and hardworking staff and the overall cleanliness of the breakfast area are positively noted, some guests face issues with variety, quality and scheduling.
Dinner and lunch are generally well-received for their quality and freshly cooked dishes with particular praise for the hotel's bars such as Sherlock's Pub. However, the limited menu options for longer stays and occasional service disruptions are areas that need improvement. The nightlife scene is vibrant and bustling with several bars offering evening entertainment, though some guests find the noise level disruptive.
The rooms are spacious, clean and well-maintained, often highlighted for their modern decor and large beds. Despite positive remarks about room size and comfort, some guests experience issues with ventilation, lighting and occasional cleanliness lapses. The staff's helpfulness mitigates these drawbacks with frequent room upgrades being a notable plus.
Cleanliness feedback is mixed; many guests find the hotel spotless and well-maintained with efficient housekeeping in public areas. However, inconsistency in room cleanliness and maintenance issues like dated furniture and mold in bathrooms detract from the overall experience for some visitors.
The hotel's staff receive high praise for their professionalism and attentiveness. Key staff members at the reception and in housekeeping, as well as the duty managers, are frequently commended for their exceptional service, making guests feel welcome and cared for.
WiFi service receives mixed reviews with some guests enjoying fast and free connectivity, while others report poor signals and slow internet, pointing to a need for improvement in reliability and speed.
The hotel's spa offers relaxing treatments and good facilities, though some guests faced issues with functionality and temporary closures. The gym is generally appreciated for its cleanliness and 24/7 accessibility, although it does receive some criticism for equipment quality and maintenance.
The rooftop pool garners mixed reviews; it's praised for its pleasant atmosphere and cleanliness, yet criticized for its small size and operational issues. The parking facility is commendable with free and ample space and the valet service is well-regarded for its efficiency.
Family-friendliness at the Grand Excelsior Hotel Al Barsha evokes varied feedback. Some guests find it ideal for families with a welcoming atmosphere and attentive staff, while others feel it’s not suitable for children.
In summary, the Grand Excelsior Hotel Al Barsha offers a solid option for travelers looking for a centrally located and convenient stay in Dubai with generally positive feedback about dining, staff service and amenities, despite some areas needing attention to enhance the overall guest experience.
Categories
Guests have mixed reviews about the breakfast experience, though many praise the wide selection and quality of the buffet. While the friendly and hardworking staff and the overall cleanliness of the breakfast area are positively noted, some guests face issues with variety, quality and scheduling.
Dinner and lunch are generally well-received for their quality and freshly cooked dishes with particular praise for the hotel's bars such as Sherlock's Pub. However, the limited menu options for longer stays and occasional service disruptions are areas that need improvement. The nightlife scene is vibrant and bustling with several bars offering evening entertainment, though some guests find the noise level disruptive.
The rooms are spacious, clean and well-maintained, often highlighted for their modern decor and large beds. Despite positive remarks about room size and comfort, some guests experience issues with ventilation, lighting and occasional cleanliness lapses. The staff's helpfulness mitigates these drawbacks with frequent room upgrades being a notable plus.
Cleanliness feedback is mixed; many guests find the hotel spotless and well-maintained with efficient housekeeping in public areas. However, inconsistency in room cleanliness and maintenance issues like dated furniture and mold in bathrooms detract from the overall experience for some visitors.
The hotel's staff receive high praise for their professionalism and attentiveness. Key staff members at the reception and in housekeeping, as well as the duty managers, are frequently commended for their exceptional service, making guests feel welcome and cared for.
WiFi service receives mixed reviews with some guests enjoying fast and free connectivity, while others report poor signals and slow internet, pointing to a need for improvement in reliability and speed.
The hotel's spa offers relaxing treatments and good facilities, though some guests faced issues with functionality and temporary closures. The gym is generally appreciated for its cleanliness and 24/7 accessibility, although it does receive some criticism for equipment quality and maintenance.
The rooftop pool garners mixed reviews; it's praised for its pleasant atmosphere and cleanliness, yet criticized for its small size and operational issues. The parking facility is commendable with free and ample space and the valet service is well-regarded for its efficiency.
Family-friendliness at the Grand Excelsior Hotel Al Barsha evokes varied feedback. Some guests find it ideal for families with a welcoming atmosphere and attentive staff, while others feel it’s not suitable for children.
In summary, the Grand Excelsior Hotel Al Barsha offers a solid option for travelers looking for a centrally located and convenient stay in Dubai with generally positive feedback about dining, staff service and amenities, despite some areas needing attention to enhance the overall guest experience.
4-Star Hotel
Located in Al Barsha, this hotel offers comfortable accommodations with modern amenities. It features multiple dining options, a swimming pool, and a fitness center, providing a convenient and enjoyable stay for guests.
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Cheap Hotel
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
About Grand Excelsior Hotel Al Barsha
License: 630433
Guest Reviews
Location
Breakfast
However, some guests found the breakfast lacking in variety and repetitive with a few specifically pointing out poor quality and low standards. There were comments about the breakfast not being up to the mark and missing elements like yogurt and other fruits. A few guests also faced difficulties with the booking system and noted issues with the breakfast schedule, including the lack of availability of certain food items. Despite these shortcomings, the overarching sentiment leans towards a generally positive breakfast experience, albeit with room for improvement in diversity and consistency.
Dinner
However, there are areas that could use improvement. Some guests found the dinner menu options slightly limiting, which made dining choices less exciting over longer stays. Additionally, food service efficiency varies with some patrons experiencing service disruptions and extra charges for buffet dinners on special occasions.
The hotel’s vibrant bar scene, complete with music and parties, can be a double-edged sword, especially for guests disturbed by noise late into the night. Despite these occasional drawbacks, the dining amenities, particularly the bars and the variety of food available, generally contribute to a satisfying culinary experience at the Grand Excelsior Hotel Al Barsha.
Rooms
On the downside, several guests remarked about poor ventilation, dim lighting and unpleasant smells in the rooms. Issues with cleanliness such as old furniture, stained carpets and mold in the bathrooms were also frequently cited. Additionally, some guests noted that certain amenities, including towels and room essentials, were lacking or required maintenance. Despite these issues, the helpfulness of the staff and frequent room upgrades were appreciated by many guests.
Overall, while the spaciousness and cleanliness of the rooms are strong points of the Grand Excelsior Hotel Al Barsha, improvements in lighting, ventilation and general upkeep would enhance the guest experience.
Beds
However, some guests experienced issues with the beds, pointing out that they were old, hard and made unpleasant sounds. A few mentioned that their king beds were actually two smaller beds pushed together, which affected their comfort. There were also concerns about cleanliness with reports of stains on bedding and a general sense that the linens and mattresses were overused and in need of an update. Some found the beds too small or too firm, leading to an uncomfortable experience.
While the hotel’s bedding and overall sleeping arrangements can be hit or miss, many guests did appreciate the upgrades and efforts by the hotel staff to enhance their comfort, indicating a willingness to address these issues.
Cleanliness
On the positive side, many guests appreciated the cleanliness and spaciousness of the rooms. Descriptions such as "rooms are very clean", "hotel is spotless and beautiful" and "the property is clean" underscore the satisfactory hygiene standards that a significant portion of visitors experienced. Noteworthy mentions include the rooms being "well-maintained" and the hotel feeling "immaculate". Additionally, public areas and staff efficiency in maintaining service also received praise.
However, several guests noted discrepancies in the consistency of cleanliness. Reports on outdated and untidy accommodations were frequent with mentions of "dated cleaning", "dirty carpets" and mold issues in bathrooms. Some rooms had an unpleasant smell and various cleanliness issues like stained furniture, hair in the bathroom and an overall lack of maintenance. These comments suggest that while some rooms are well kept, others fall short of guest expectations.
There were particular concerns about housekeeping performance with instances of rooms not being cleaned daily, missed amenities and slow responsive times from staff. In some instances, bathrooms had broken fixtures and water leakage problems and the presence of insects was also mentioned.
In summary, while many guests find the Grand Excelsior Hotel Al Barsha to be clean and comfortable, others have experienced significant inconsistencies that detract from their overall experience. The hotel’s management might benefit from addressing these gaps to ensure a more uniformly positive experience for all guests.
Staff
The bellboys, especially Jeffrey and Patrick, along with the restaurant and housekeeping staff, contribute to a pleasant and accommodating experience. Special mentions also go to the duty managers such as Mr. Biniyam and Mr. Mohammed, who are noted for their leadership and supportive roles in ensuring a comfortable stay.
Overall, the hotel's staff collectively provide outstanding hospitality, making guests feel secure, comfortable and well-cared-for throughout their stay. From quick check-ins and comprehensive room services to the warm smiles of the concierge and housekeeping, the exemplary treatment from all hotel staff fosters an inviting and hospitable atmosphere, enhancing the overall guest experience.
Wi-Fi
However, many guests pointed out that the WiFi could use significant improvements. Common complaints included very poor internet, weak WiFi signals in rooms and slow internet connections. Some guests experienced connectivity issues where the WiFi kept disconnecting or was not available in certain areas, leading to a frustrating experience. The internet speed was critiqued for being insufficient with some suggesting that the hotel should offer a minimum speed of 50 Mb/s, in contrast to the existing 5 Mb/s.
Overall, while some guests reported positive aspects of the WiFi service, a considerable number indicated that there is room for improvement in terms of reliability, speed and signal strength.
Spa
Gym
Pool
However, there are some drawbacks. The pool is small, which can be a problem when multiple groups are present. Several guests mentioned that it wasn't very inviting and criticized the limited space and lack of additional amenities. Additionally, operational issues like the pool closing early, being under maintenance and staff breaks during peak times were noted. While the pool area was generally praised for its pleasant atmosphere, these limitations were a source of frustration for some.
Parking
Family
However, some reviews indicate that the hotel may not be the best choice for families with several noting it as not family-friendly and not suitable for children. The experiences suggest a disparity in the perception of the hotel's suitability for families with some guests recommending it to friends and family, while others strongly advise against staying there with children.
In summary, while there are commendations for a welcoming environment and dedicated staff, the Grand Excelsior Hotel Al Barsha may not consistently meet the expectations of all families looking for kid-friendly activities and amenities.
Nightlife
Guests frequently encounter noise disruptions from the nightclub and bars, citing issues of loud music permeating hotel rooms and insufficient sound insulation in walls and doors. The constant flow of people entering and leaving the clubs creates a chaotic environment, contributing to a noisy lobby filled with late-night revelers. Whether it's the music or the clamor from ground-floor venues, it's evident that the hotel's lower levels are especially affected, impacting the overall comfort of the stay for some.
While the nightlife offers an energetic vibe that many might seek, it poses challenges for those looking for a peaceful and relaxing stay. The presence of multiple clubs and the ongoing party scenes make it more suited for those keen on engaging with lively, nocturnal activities. For guests prioritizing tranquility, the noise from the ground-floor nightlife may be a considerable drawback.
4 Star
Guests have found the quality of stay generally aligns with four-star standards, noting the hotel's cleanliness and nice environment. Everything was cited as being perfect by some reviewers, who describe it as an amazing and very nice hotel. Additionally, it offers good value for the price, though a few aspects such as the speed of housekeeping service and additional charges for amenities like an ice bucket could use improvement.
Overall, the Grand Excelsior Hotel Al Barsha seems to be a solid choice for travelers who prioritize value and space, even if some feel it falls short of a typical four-star experience in certain areas.
Business
Accessible
Outdoor Pool
Yes, Grand Excelsior Hotel Al Barsha has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Grand Excelsior Hotel Al Barsha.
No, Grand Excelsior Hotel Al Barsha doesn't allow dogs.
Yes, parking facilities are available at Grand Excelsior Hotel Al Barsha.
Yes, Grand Excelsior Hotel Al Barsha has a gym.
Location Show Map
More Options
