Carlton Downtown Hotel
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Summary of reviewsThe Carlton Downtown Hotel, situated in the heart of Dubai, garners praise for its excellent location on Sheikh Zayed Road. Guests appreciate the hotel's proximity to major attractions such as Burj Khalifa and Dubai Mall and the convenience of nearby metro stations that offer seamless connectivity to the broader city. The hotel's central position ensures that essential services, shops and dining options are easily accessible, making it an ideal choice for visitors whether they are in Dubai for business, sightseeing or shopping.
The breakfast experience at the hotel generally receives positive feedback with many guests highlighting the diverse and plentiful options available. The breakfast buffet on the 44th floor is lauded for its quality and the stunning panoramic views of Dubai's skyline. While some guests find the variety lacking over long stays, the overall quality, service and delightful views make it a popular feature. Dinner options, especially the Lebanese cuisine at Level 47 and Narrah restaurants, receive commendations for taste and quality. Despite occasional criticisms about food variety and service, dining at the hotel's restaurants is often a highlight for guests.
The rooms at Carlton Downtown Hotel are frequently described as spacious, comfortable and equipped with convenient amenities like fridges and kitchenettes. Many guests enjoy the stunning views of the Burj Khalifa and cityscapes from their rooms. Upgrades to suites add a sense of luxury, though some rooms are noted to be dated and in need of refurbishment. Issues such as worn-out furniture and inconsistent housekeeping occasionally detract from the experience. Nonetheless, the overall spaciousness and comfort make the rooms a worthwhile choice for travelers.
Cleanliness at the hotel receives mixed reviews. While many guests praise the hotel for its clean and spacious rooms, others report issues with housekeeping, such as dirty bathrooms and dated furnishings. Public areas also face criticism for cleanliness, indicating a need for more consistent cleaning practices. Positive interactions with the hotel's staff significantly enhance guest experiences. The team is frequently praised for their friendliness, professionalism and willingness to assist. Staff members at the reception, concierge, housekeeping and room service are commended for their courteous and attentive service.
The hotel's free WiFi service receives varied feedback. While some guests find the WiFi robust and reliable in public areas, others face challenges with room connectivity, experiencing weak signals and slow speeds. The spa and gym facilities at the hotel contribute positively to guests' stays. The spa is praised for its relaxing amenities, including a sauna and hot tub, while the gym, located on the 47th floor, offers stunning views and well-maintained equipment. Despite being small, the gym is appreciated for its cleanliness and usefulness.
The rooftop pool on the 47th floor offers stunning views of the city, including the Burj Khalifa. Though the pool area receives mixed reviews due to its small size and occasional exposure to wind, it is generally seen as a rewarding experience. The pool's café provides a pleasant spot to relax. Parking experiences vary with the valet parking service praised for its efficiency and convenience, although some guests find the parking spaces limited and challenging for larger vehicles.
Overall, the Carlton Downtown Hotel is celebrated for its prime location, spacious rooms, excellent dining options and friendly staff, making it a comfortable and convenient choice for travelers in Dubai. Improvements in WiFi connectivity, room refurbishment and consistent cleanliness could further enhance the guest experience.
Categories
The breakfast experience at the hotel generally receives positive feedback with many guests highlighting the diverse and plentiful options available. The breakfast buffet on the 44th floor is lauded for its quality and the stunning panoramic views of Dubai's skyline. While some guests find the variety lacking over long stays, the overall quality, service and delightful views make it a popular feature. Dinner options, especially the Lebanese cuisine at Level 47 and Narrah restaurants, receive commendations for taste and quality. Despite occasional criticisms about food variety and service, dining at the hotel's restaurants is often a highlight for guests.
The rooms at Carlton Downtown Hotel are frequently described as spacious, comfortable and equipped with convenient amenities like fridges and kitchenettes. Many guests enjoy the stunning views of the Burj Khalifa and cityscapes from their rooms. Upgrades to suites add a sense of luxury, though some rooms are noted to be dated and in need of refurbishment. Issues such as worn-out furniture and inconsistent housekeeping occasionally detract from the experience. Nonetheless, the overall spaciousness and comfort make the rooms a worthwhile choice for travelers.
Cleanliness at the hotel receives mixed reviews. While many guests praise the hotel for its clean and spacious rooms, others report issues with housekeeping, such as dirty bathrooms and dated furnishings. Public areas also face criticism for cleanliness, indicating a need for more consistent cleaning practices. Positive interactions with the hotel's staff significantly enhance guest experiences. The team is frequently praised for their friendliness, professionalism and willingness to assist. Staff members at the reception, concierge, housekeeping and room service are commended for their courteous and attentive service.
The hotel's free WiFi service receives varied feedback. While some guests find the WiFi robust and reliable in public areas, others face challenges with room connectivity, experiencing weak signals and slow speeds. The spa and gym facilities at the hotel contribute positively to guests' stays. The spa is praised for its relaxing amenities, including a sauna and hot tub, while the gym, located on the 47th floor, offers stunning views and well-maintained equipment. Despite being small, the gym is appreciated for its cleanliness and usefulness.
The rooftop pool on the 47th floor offers stunning views of the city, including the Burj Khalifa. Though the pool area receives mixed reviews due to its small size and occasional exposure to wind, it is generally seen as a rewarding experience. The pool's café provides a pleasant spot to relax. Parking experiences vary with the valet parking service praised for its efficiency and convenience, although some guests find the parking spaces limited and challenging for larger vehicles.
Overall, the Carlton Downtown Hotel is celebrated for its prime location, spacious rooms, excellent dining options and friendly staff, making it a comfortable and convenient choice for travelers in Dubai. Improvements in WiFi connectivity, room refurbishment and consistent cleanliness could further enhance the guest experience.
4-Star Hotel
Located on Sheikh Zayed Road, near the Dubai International Financial Centre (DIFC), this hotel offers luxurious accommodations with modern amenities. It features multiple dining options, a rooftop pool, and a fitness center, providing a convenient and enjoyable stay for guests.
Skyscraper Hotel
Located on Sheikh Zayed Road, near DIFC, this hotel offers modern accommodations and city views. Its central location provides easy access to Dubai's financial and commercial hubs.
Hotel with Rooftop Pool
Offers a rooftop pool with city views, providing a relaxing escape in the heart of Dubai. Its central location near the DIFC Metro Station makes it convenient for exploring the city.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Rooftop Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
The Carlton Downtown Hotel enjoys a prime location in the heart of Dubai, making it an ideal base for visitors to explore the city. Situated on Sheikh Zayed Road, the hotel is conveniently close to major attractions such as the Burj Khalifa and Dubai Mall, which are easily accessible either by a short walk or quick taxi ride. The hotel's strategic placement near metro stations, particularly the Financial Center and Dubai Metro stations, offers seamless connectivity to the broader city, including the World Trade Center and several prominent shopping centers, restaurants and offices.
Guests frequently commend the hotel's accessibility to public transport with metro stations just minutes away by foot. This makes traveling to other key spots, such as the Museum of the Future and various business districts, straightforward and efficient. The central location also means that supermarkets, cafes and a variety of dining options are at your doorstep, contributing to a hassle-free stay.
In addition to the excellent location, guests appreciate the spacious and comfortable rooms, often with stunning views of the Burj Khalifa and Sheikh Zayed Road. The hotel’s proximity to essential services and vibrant areas ensures that everything you might need is within easy reach. Whether you're in Dubai for sightseeing, business or shopping, Carlton Downtown Hotel provides a convenient and well-connected hub.
The Carlton Downtown Hotel offers a breakfast experience that generally receives positive feedback from guests, highlighting its diverse and plentiful options that cater to a wide range of tastes. Many guests describe the breakfast as delicious, outstanding and exceptional with an array of international dishes like waffles, pancakes, parathas and rice. The breakfast buffet on the 44th floor is particularly praised, not only for its variety and quality but also for the panoramic views of Dubai's skyline, making the morning meal even more enjoyable.
However, there are mixed feelings about the offering. While some found the continental breakfast to be fabulous and the buffet generous with fresh products, others noted that it lacked variety and became monotonous over long stays. The quality of certain items, such as baked goods and coffee, received occasional criticism with some guests mentioning that the fruit salad wasn't always fresh.
Service is often complimented for its quickness and the friendliness of the staff, adding to the overall positive dining experience. Despite its higher price point, many guests feel that the breakfast is worth it due to the extensive selection and the incredible views. Nevertheless, a few found the cost to be excessive for the quality provided.
In summary, while the Carlton Downtown Hotel excels with a varied and tasty breakfast that boasts fantastic city views and exceptional service, there's room for improvement in maintaining diversity and freshness to keep long-term guests satisfied.
The Carlton Downtown Hotel boasts a variety of dining options that have generally impressed guests, particularly its Lebanese cuisine, which has been frequently praised for its taste and quality. The Level 47 and Narrah restaurants come highly recommended, offering excellent and reasonably priced dishes. The Arabic restaurant also stands out for its delicious fare. New Year's Eve dining events, including the buffet dinner and party on the 47th floor, have been noted for their exceptional organization and quality, providing guests with memorable experiences.
However, there were some criticisms as well. A few reviews mentioned limited food variety and occasional service issues. Instances of missed dinner preparations and mediocre cleaning standards were also pointed out. Despite these drawbacks, many guests relished their dining experience, particularly enjoying meals with a view of the Burj Khalifa. Overall, the hotel’s restaurants are seen as a highlight with excellent dishes that contribute positively to the guests' stay.
The Carlton Downtown Hotel in Dubai receives generally favorable feedback for its spacious and comfortable rooms. Guests often highlight the large room sizes, describing them as very accommodating and suitable for families. Many have praised the cleanliness and tidiness of most rooms, which are equipped with convenient amenities such as fridges, washing machines and kitchenettes, providing a home-like experience during their stay. Several reviews also mention stunning views from the windows, including iconic landmarks like the Burj Khalifa and beautiful cityscapes.
Upgrades to one-bedroom and panoramic suites are common, adding to the sense of space and luxury for many guests. The rooms are described as practical and well-maintained with some guests enjoying the benefits of daily towel replacement and good room service. Though not universally luxurious, the rooms are often praised for their comfort and the overall quality of the stay.
However, it is noted that many rooms appear dated and in need of refurbishment with old furniture and occasionally poor maintenance detracting from the experience for some visitors. Issues such as smelly rooms, worn-out bed sheets and dirty carpets have been reported. Some amenities in certain rooms seem to be missing or non-functional and occasional problems with housekeeping and cleanliness have been mentioned, including encounters with pests and inconsistent cleaning standards.
Despite these drawbacks, the positive aspects of Carlton Downtown Hotel's rooms, such as spaciousness, comfort and panoramic views, make it a worthwhile choice for travelers seeking ample space and convenience during their stay in Dubai.
Visitors to the Carlton Downtown Hotel consistently appreciated the comfort and spaciousness of the beds, often highlighting that they were super comfortable. Many guests found the large, king-sized beds to be exceptionally pleasant with some mentioning that the mattresses and pillows were very comfortable and contributed to a good night's sleep. Additionally, the overall bedding condition was praised by several guests who enjoyed the soft, high-quality linens.
However, there were occasional reports of dissatisfaction concerning the beds. A few guests mentioned that the mattresses were hard or old, causing discomfort, particularly for taller individuals. In terms of hygiene, some reviews pointed out issues with dirty or dated bed sheets and a recurring problem with unpleasant odors from the beddings. Noise disturbances from outside the hotel also affected the sleep experience for some.
Despite these issues, the majority of feedback focused on the positive aspects, underlining that the comfort of the beds significantly enhanced their stay at the Carlton Downtown Hotel.
The Carlton Downtown Hotel presents a mixed bag when it comes to cleanliness according to guest reviews. On a positive note, many guests have praised the hotel for its cleanliness and tranquility. Clean rooms were frequently highlighted with descriptors such as "super clean," "spacious," and "wonderful" being common. Guests also appreciated the overall cleanliness of the property and some even mentioned that cleanliness standards were impeccable and achieved high standards.
However, not all feedback was positive. Several reviews pointed out issues with the thoroughness of cleaning services. Instances of dirty bathrooms, carpets with unsightly stains and generally outdated and worn-out rooms were noted. In some cases, guests encountered dirty towels and bed linens and housekeeping services that failed to meet expectations. The public areas, including elevators and poolside, were described as not very clean and in need of renovation.
There was also feedback pointing to subpar housekeeping services with some guests finding their rooms not cleaned properly or even at all during their stay. Complaints about bad odors, dusty rooms and carpets that were never vacuumed added to the overall concerns about cleanliness.
Despite these mixed reviews, there were guests who highlighted excellent cleanliness in their suites and appreciated the welcoming and friendly staff who made their stay pleasant. In summary, while many guests enjoyed clean and spacious rooms, others felt the hotel could benefit from improved and more consistent cleaning practices.
The reviews for Carlton Downtown Hotel highlight predominantly positive experiences with the hotel's staff. Frequent mentions of the team's friendliness, professionalism and willingness to assist guests underline a consistent level of high-quality service. Special praises were given to staff members like Mr. Walid, Miss Ellie, Mr. Sobhi and Miss Preshis for their exceptional service and courteous behavior. The reception team, including Mr. Calvin Ndere and Brother Sultan, received numerous accolades for being supportive, warm and responsive. Guests appreciated the cooperative and accommodating nature of the hotel's employees, emphasizing their dedication to making guests feel welcome.
Additionally, staff members in various roles such as concierge, housekeeping and room service were acknowledged for their helpfulness. The hotel valet and porter services also garnered positive remarks for their efficiency and professionalism. Some guests experienced issues with specific staff members, noting occasional rudeness or unprofessional behavior, particularly at the reception. However, these instances were relatively rare compared to the widespread positive feedback about the staff's courteous and attentive treatment.
In summary, the hotel's staff generally left a favorable impression on guests through their prompt service, warm interactions and professional demeanor, contributing significantly to an enjoyable stay at Carlton Downtown Hotel.
The Carlton Downtown Hotel offers various experiences with its WiFi service, based on guest reviews. Many guests found the WiFi to be good, robust and fast, suitable enough for casual browsing and general internet use. Free WiFi is available for guests and some reported it to be smooth and reliable with a decent connection overall.
However, several guests experienced challenges, particularly with WiFi connectivity in the rooms, where the signal was often weak or unreliable. Some found the WiFi quite average or even patchy, noting issues like slow speeds, unstable connections and problems accessing the internet on laptops. There were instances where WiFi didn't work properly on the day of arrival or where troubleshooting and assistance were required.
Despite some positive feedback regarding the WiFi quality in common areas, the variability in room WiFi strength indicates a need for improvement to ensure a consistently good digital experience for all guests.
Guests have shared positive feedback about the spa at Carlton Downtown Hotel. The spa facilities include a sauna, steam room, hot tub, gym and swimming pool, all of which contribute to a very relaxing experience. The sauna, in particular, receives high praise for being enjoyable and very good. The overall sentiment indicates that the spa services are considered amazing and useful. The health club further complements the relaxation and wellness offerings at the hotel. However, it is noted that the spa may not always be available.
The Carlton Downtown Hotel boasts a well-maintained and organized fitness center that guests have found to be both useful and convenient. Located on the 47th floor, the gym offers stunning views, adding an extra layer of motivation for those looking to keep up with their fitness routines while traveling. Despite being described as small by some, the gym is consistently highlighted for its cleanliness and well-equipped nature. Guests have appreciated the great gym facilities, which include top-notch equipment and even a spa. The privacy and well-maintained condition of the fitness center, especially during the COVID-19 period, have also been positively noted. The gym is generally regarded as good, although there are occasional mentions of it needing a fresher atmosphere. Overall, the gym facilities at the Carlton Downtown Hotel provide a satisfactory experience for guests wanting to stay active during their stay.
The Carlton Downtown Hotel offers a heated outdoor pool situated on the 47th floor, providing breathtaking views, including the iconic Burj Khalifa. Guests praised the beautiful rooftop pool for its unique experience, allowing visitors to swim and sunbathe high above the city. Despite its small size, the pool is noted for being clean and well-maintained.
However, the overall pool area received mixed reviews. Some guests found the pool area to be unwelcoming and exposed to wind, lacking sun umbrellas and proper relaxation amenities. There were also mentions of the pool being under renovation at times, inconveniencing some visitors. Common areas around the pool were described as outdated and in need of significant updates.
A unique feature noted by guests is the pleasant café located by the pool, offering a nice spot to relax alongside the pool facilities. Additionally, the gym adjoining the pool area is well-equipped, catering to fitness enthusiasts.
While the pool's size does limit its capacity, many found the experience of the rooftop pool to be rewarding, especially given the stunning cityscape views. The hotel's effort to provide a heated and beautiful swimming experience on the rooftop sets it apart, despite areas requiring improvement.
The Carlton Downtown Hotel offers a mixed experience when it comes to parking. On the positive side, the hotel provides the convenience of valet parking, which many guests found efficient and hassle-free. Free valet parking is a notable advantage, adding to the ease of arrival and departure. The car parking service is described as extensive and available 24 hours, enhancing overall service quality.
However, not all reviews reflect a positive experience with the parking facilities. There were remarks about limited parking spaces being tight and difficult for larger vehicles like SUVs to maneuver. Some guests found the parking structure poorly designed, which led to challenges such as scratches on rented cars. Additionally, certain reviews mentioned the lack of shaded parking spaces and commented on the filthy condition of the lot.
While there is ample parking service available, the experiences vary with some guests appreciating the convenience and others facing issues due to the tight and not easily accessible spaces. Despite the clean and organized nature of the hotel, improvements to the parking facilities could further enhance the guest experience.
Carlton Downtown Hotel emerges as a truly family-friendly destination, offering a range of amenities that cater specifically to families with children. Guests often praise the hotel for its clean and comfortable rooms, which are perfectly suited for adult guests and younger ones alike. The diverse entertainment options, including pools and games, are particularly popular, ensuring that children can stay entertained throughout their stay.
The hotel offers various room configurations, including two-bedroom suites with multiple bathrooms, kitchens and common rooms, contributing to an easy and convenient family stay. These spacious accommodations are highlighted as one of the key features that make the hotel suitable for family holidays, providing ample space for everyone to enjoy their time together.
A tranquil atmosphere and a strong emphasis on cleanliness further enhance the family-friendly experience. Numerous guests have noted the pleasant nature of their stays with many considering their time at the hotel to be both memorable and enjoyable for the entire family. Upgrades to larger family suites upon check-in have also added a nice touch to the overall experience.
While most reviews highlight positive experiences, there are occasional mentions of the hotel not always being suited for families. Some guests found it challenging to locate a family room, suggesting that availability may be an issue during peak times. Despite this, the general consensus is that Carlton Downtown Hotel is a great choice for families looking for comfort and convenience, especially given its prime location near a metro station.
Overall, Carlton Downtown Hotel offers a welcoming and accommodating environment for families, ensuring a pleasant and memorable holiday experience.
Carlton Downtown Hotel is often described as a good four-star hotel offering acceptable accommodation and services for the price with several reviewers appreciating its convenient location and comparable rates. Many guests have mentioned enjoying great comfort during their stay and acknowledged that the hotel offers four-star amenities and infrastructure. Several reviews highlight it as an excellent option and a “good four-star hotel.”
However, other guests have noted that the hotel does not always meet the four-star standard they expected with criticisms pointing towards the need for renovation and a lack of variety in the breakfast options. Some feel the service and room conditions fall short compared to what a four-star hotel in downtown Dubai should provide. Overall, while the hotel is generally satisfactory, it occasionally leaves guests yearning for the luxury usually associated with a four-star rating.
Located conveniently near the financial center, Carlton Downtown Hotel is highly regarded for business trips and meetings. Guests frequently highlight its strategic location, being very close to the metro station, making commutes within the business area efficient and swift. The hotel is praised for its suitability for business travelers, offering value for money despite some feedback about pricing.
While the hotel offers business facilities, it’s noted that the business center is limited to just one computer. The internet connection is suitable for business purposes and the hotel provides business suits for travelers. The overall atmosphere is conducive to working and long-term stays, recommended for both family and business travel.
The rooms are clean and spacious with some featuring impressive views, which guests found ideal for business trips. Though a few reviews suggest it is solely a business hotel, it has also been recommended for family stays. Despite mixed reviews regarding value against appearance, Carlton Downtown Hotel stands out as an ideal spot for business accommodation, providing excellent access to the financial hub and nearby offices.
For those seeking a unique and scenic spot to unwind, the rooftop pool at the Carlton Downtown Hotel offers an enticing escape. Perched on the 47th floor, the pool area delivers stunning views, including a striking vantage of the Burj Khalifa, making it an unparalleled spot for both relaxation and sight-seeing. The pool itself is heated, ensuring a comfortable swim throughout the year and while it may be on the smaller and windier side, it remains inviting and refreshing.
The rooftop bar adds to the allure, providing an ideal setting to enjoy a quiet drink while soaking in the panoramic views. This area does have some noise, but its serenity often makes it a peaceful retreat. Additionally, the presence of several shops and restaurants onsite enhances the overall convenience for guests.
The experience of swimming and sunbathing at such a height is described as unique and memorable, solidifying the rooftop as a significant highlight of the hotel. While there are minor points of improvement, such as managing reservations more efficiently, the rooftop and its amenities undoubtedly add a distinct charm to the Carlton Downtown Hotel experience.
The Carlton Downtown Hotel offers multiple outdoor pool options, prominently featuring a rooftop pool that stands out for its remarkable views of the Burj Khalifa and the surrounding cityscape. Located on the 47th floor, this rooftop pool is temperature controlled, ensuring a comfortable swim regardless of the weather. Guests appreciate the large outdoor swimming pool and the cozy, gigantic bath towels that make for a pleasant experience. While it's noted that the rooftop pool area can be on the noisier side, visitors generally highlight it as one of the hotel's most attractive features. Despite some remarks about its smaller size and occasional maintenance issues, the rooftop pool remains a well-liked spot for its exclusive atmosphere and the stunning panoramic vistas it affords.
Nestled in the heart of Dubai, Carlton Downtown Hotel stands out as a romantic haven for couples. Guests frequently mention the romantic ambiance with charmingly decorated rooms adding to the allure. The hotel goes the extra mile to create memorable experiences, such as arranging birthday surprises. Its location is also praised for its romantic appeal, offering a perfect setting for a honeymoon or a couple's getaway. The comfortable beds and thoughtfully designed rooms make it an ideal choice for those looking to spend a few days exploring the city in a cosy, intimate environment.
Location Show Map
Location
Guests frequently commend the hotel's accessibility to public transport with metro stations just minutes away by foot. This makes traveling to other key spots, such as the Museum of the Future and various business districts, straightforward and efficient. The central location also means that supermarkets, cafes and a variety of dining options are at your doorstep, contributing to a hassle-free stay.
In addition to the excellent location, guests appreciate the spacious and comfortable rooms, often with stunning views of the Burj Khalifa and Sheikh Zayed Road. The hotel’s proximity to essential services and vibrant areas ensures that everything you might need is within easy reach. Whether you're in Dubai for sightseeing, business or shopping, Carlton Downtown Hotel provides a convenient and well-connected hub.
Breakfast
However, there are mixed feelings about the offering. While some found the continental breakfast to be fabulous and the buffet generous with fresh products, others noted that it lacked variety and became monotonous over long stays. The quality of certain items, such as baked goods and coffee, received occasional criticism with some guests mentioning that the fruit salad wasn't always fresh.
Service is often complimented for its quickness and the friendliness of the staff, adding to the overall positive dining experience. Despite its higher price point, many guests feel that the breakfast is worth it due to the extensive selection and the incredible views. Nevertheless, a few found the cost to be excessive for the quality provided.
In summary, while the Carlton Downtown Hotel excels with a varied and tasty breakfast that boasts fantastic city views and exceptional service, there's room for improvement in maintaining diversity and freshness to keep long-term guests satisfied.
Dinner
However, there were some criticisms as well. A few reviews mentioned limited food variety and occasional service issues. Instances of missed dinner preparations and mediocre cleaning standards were also pointed out. Despite these drawbacks, many guests relished their dining experience, particularly enjoying meals with a view of the Burj Khalifa. Overall, the hotel’s restaurants are seen as a highlight with excellent dishes that contribute positively to the guests' stay.
Rooms
Upgrades to one-bedroom and panoramic suites are common, adding to the sense of space and luxury for many guests. The rooms are described as practical and well-maintained with some guests enjoying the benefits of daily towel replacement and good room service. Though not universally luxurious, the rooms are often praised for their comfort and the overall quality of the stay.
However, it is noted that many rooms appear dated and in need of refurbishment with old furniture and occasionally poor maintenance detracting from the experience for some visitors. Issues such as smelly rooms, worn-out bed sheets and dirty carpets have been reported. Some amenities in certain rooms seem to be missing or non-functional and occasional problems with housekeeping and cleanliness have been mentioned, including encounters with pests and inconsistent cleaning standards.
Despite these drawbacks, the positive aspects of Carlton Downtown Hotel's rooms, such as spaciousness, comfort and panoramic views, make it a worthwhile choice for travelers seeking ample space and convenience during their stay in Dubai.
Beds
However, there were occasional reports of dissatisfaction concerning the beds. A few guests mentioned that the mattresses were hard or old, causing discomfort, particularly for taller individuals. In terms of hygiene, some reviews pointed out issues with dirty or dated bed sheets and a recurring problem with unpleasant odors from the beddings. Noise disturbances from outside the hotel also affected the sleep experience for some.
Despite these issues, the majority of feedback focused on the positive aspects, underlining that the comfort of the beds significantly enhanced their stay at the Carlton Downtown Hotel.
Cleanliness
However, not all feedback was positive. Several reviews pointed out issues with the thoroughness of cleaning services. Instances of dirty bathrooms, carpets with unsightly stains and generally outdated and worn-out rooms were noted. In some cases, guests encountered dirty towels and bed linens and housekeeping services that failed to meet expectations. The public areas, including elevators and poolside, were described as not very clean and in need of renovation.
There was also feedback pointing to subpar housekeeping services with some guests finding their rooms not cleaned properly or even at all during their stay. Complaints about bad odors, dusty rooms and carpets that were never vacuumed added to the overall concerns about cleanliness.
Despite these mixed reviews, there were guests who highlighted excellent cleanliness in their suites and appreciated the welcoming and friendly staff who made their stay pleasant. In summary, while many guests enjoyed clean and spacious rooms, others felt the hotel could benefit from improved and more consistent cleaning practices.
Staff
Additionally, staff members in various roles such as concierge, housekeeping and room service were acknowledged for their helpfulness. The hotel valet and porter services also garnered positive remarks for their efficiency and professionalism. Some guests experienced issues with specific staff members, noting occasional rudeness or unprofessional behavior, particularly at the reception. However, these instances were relatively rare compared to the widespread positive feedback about the staff's courteous and attentive treatment.
In summary, the hotel's staff generally left a favorable impression on guests through their prompt service, warm interactions and professional demeanor, contributing significantly to an enjoyable stay at Carlton Downtown Hotel.
Wi-Fi
However, several guests experienced challenges, particularly with WiFi connectivity in the rooms, where the signal was often weak or unreliable. Some found the WiFi quite average or even patchy, noting issues like slow speeds, unstable connections and problems accessing the internet on laptops. There were instances where WiFi didn't work properly on the day of arrival or where troubleshooting and assistance were required.
Despite some positive feedback regarding the WiFi quality in common areas, the variability in room WiFi strength indicates a need for improvement to ensure a consistently good digital experience for all guests.
Spa
Gym
Pool
However, the overall pool area received mixed reviews. Some guests found the pool area to be unwelcoming and exposed to wind, lacking sun umbrellas and proper relaxation amenities. There were also mentions of the pool being under renovation at times, inconveniencing some visitors. Common areas around the pool were described as outdated and in need of significant updates.
A unique feature noted by guests is the pleasant café located by the pool, offering a nice spot to relax alongside the pool facilities. Additionally, the gym adjoining the pool area is well-equipped, catering to fitness enthusiasts.
While the pool's size does limit its capacity, many found the experience of the rooftop pool to be rewarding, especially given the stunning cityscape views. The hotel's effort to provide a heated and beautiful swimming experience on the rooftop sets it apart, despite areas requiring improvement.
Parking
However, not all reviews reflect a positive experience with the parking facilities. There were remarks about limited parking spaces being tight and difficult for larger vehicles like SUVs to maneuver. Some guests found the parking structure poorly designed, which led to challenges such as scratches on rented cars. Additionally, certain reviews mentioned the lack of shaded parking spaces and commented on the filthy condition of the lot.
While there is ample parking service available, the experiences vary with some guests appreciating the convenience and others facing issues due to the tight and not easily accessible spaces. Despite the clean and organized nature of the hotel, improvements to the parking facilities could further enhance the guest experience.
Family
The hotel offers various room configurations, including two-bedroom suites with multiple bathrooms, kitchens and common rooms, contributing to an easy and convenient family stay. These spacious accommodations are highlighted as one of the key features that make the hotel suitable for family holidays, providing ample space for everyone to enjoy their time together.
A tranquil atmosphere and a strong emphasis on cleanliness further enhance the family-friendly experience. Numerous guests have noted the pleasant nature of their stays with many considering their time at the hotel to be both memorable and enjoyable for the entire family. Upgrades to larger family suites upon check-in have also added a nice touch to the overall experience.
While most reviews highlight positive experiences, there are occasional mentions of the hotel not always being suited for families. Some guests found it challenging to locate a family room, suggesting that availability may be an issue during peak times. Despite this, the general consensus is that Carlton Downtown Hotel is a great choice for families looking for comfort and convenience, especially given its prime location near a metro station.
Overall, Carlton Downtown Hotel offers a welcoming and accommodating environment for families, ensuring a pleasant and memorable holiday experience.
4 Star
However, other guests have noted that the hotel does not always meet the four-star standard they expected with criticisms pointing towards the need for renovation and a lack of variety in the breakfast options. Some feel the service and room conditions fall short compared to what a four-star hotel in downtown Dubai should provide. Overall, while the hotel is generally satisfactory, it occasionally leaves guests yearning for the luxury usually associated with a four-star rating.
Business
While the hotel offers business facilities, it’s noted that the business center is limited to just one computer. The internet connection is suitable for business purposes and the hotel provides business suits for travelers. The overall atmosphere is conducive to working and long-term stays, recommended for both family and business travel.
The rooms are clean and spacious with some featuring impressive views, which guests found ideal for business trips. Though a few reviews suggest it is solely a business hotel, it has also been recommended for family stays. Despite mixed reviews regarding value against appearance, Carlton Downtown Hotel stands out as an ideal spot for business accommodation, providing excellent access to the financial hub and nearby offices.
Rooftop Pool
The rooftop bar adds to the allure, providing an ideal setting to enjoy a quiet drink while soaking in the panoramic views. This area does have some noise, but its serenity often makes it a peaceful retreat. Additionally, the presence of several shops and restaurants onsite enhances the overall convenience for guests.
The experience of swimming and sunbathing at such a height is described as unique and memorable, solidifying the rooftop as a significant highlight of the hotel. While there are minor points of improvement, such as managing reservations more efficiently, the rooftop and its amenities undoubtedly add a distinct charm to the Carlton Downtown Hotel experience.
Outdoor Pool
Romantic
Yes, Carlton Downtown Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Rooftop Pool, Outdoor Pool.
Yes, a spa is available at Carlton Downtown Hotel.
No, Carlton Downtown Hotel doesn't allow dogs.
Yes, parking facilities are available at Carlton Downtown Hotel.
Yes, Carlton Downtown Hotel has a gym.
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