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Summary of reviewsThe Chesterhouse is celebrated for its excellent location along Douglas seafront, offering easy access to nearby attractions, shops, and the ferry port. Guests rave about the stunning views of Douglas Bay and appreciate the convenience of the location, complemented by friendly and helpful staff who enhance their overall stay.
Breakfast at The Chesterhouse is often a highlight, with guests enjoying a varied buffet marked by well-cooked options and a pleasant dining atmosphere. The staff's attentiveness further enhances the breakfast experience, although occasional minor criticisms do not overshadow the generally positive reviews.
Dining options for dinner receive mixed feedback, with many guests praising the food quality and service. However, some express a desire for more variety and consistency in menu offerings, especially over multiple nights, suggesting a potential area for improvement.
Room experiences vary, with many guests commending the cleanliness, comfort, and modern refurbishments of certain rooms, particularly those with sea views. Despite some rooms being noted as small or in need of updates, the hotel staff's prompt service and attention to cleanliness are repeatedly highlighted.
The hotel maintains high standards of cleanliness and boasts a welcoming ambiance, with modern and airy rooms frequently recognized. While a few outdated facilities are mentioned, these concerns are often minor in comparison to the overall positive impressions of the hotel's cleanliness and management.
Guests consistently laud the exceptional service from the Chesterhouse staff, with specific mentions of standout individuals contributing to a warm and personable experience. This level of dedication enhances the stay, making a strong impression on visitors.
The hotel's central location, while ideal for accessing nightlife, may pose challenges for those sensitive to noise, as the vibrant atmosphere persists into the early morning. However, guests find this liveliness to be an integral part of the area's charm.
Bed comfort garners mixed opinions, with some guests praising their super comfortable sleep, while others note issues with mattress firmness or size. Despite these varied experiences, the hotel’s staff and quality breakfast remain consistent positives.
As a three-star hotel, The Chesterhouse provides a solid experience aligned with its rating, focusing on friendly and professional service rather than luxurious amenities. For travelers seeking a memorable coastal retreat with excellent service, The Chesterhouse stands out as a popular choice. Show more
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3-Star Hotel
Located a short walk from Douglas Beach, The Chesterhouse offers a convenient location and features a bar. It is a popular choice for those looking for a comfortable stay with easy access to the beach.
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Free Wi-Fi
Room Types
Standard Double RoomThis double room includes a private bathroom with a shower and a hairdryer. This double room offers a tea and coffee maker and a TV. The unit offers 1 bed.
Executive Double RoomSpacious Double room with seating area complemented by stunning views across Douglas Bay. The Room is en-suite and has an extensive range of facilities including TV, tea and coffee making facilities, hairdryer, direct dial telephone, and room service.
Twin beds, or extra sofa bed for an additional adult or up to 2 children sharing, on request only.
Single Room with Single BedThis single room includes a private bathroom with a shower and a hairdryer. This single room offers a tea and coffee maker and a TV. The unit offers 1 bed.
Family RoomProviding free toiletries, this family room includes a private bathroom with a shower and a hairdryer. This family room provides a tea and coffee maker and a TV. The unit offers 3 beds.
Standard Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. This twin room features a tea and coffee maker and a TV. The unit has 2 beds.
Double RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a tea and coffee maker. The unit offers 1 bed.
Family RoomFeaturing free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The family room features a tea and coffee maker. The unit has 3 beds.
Double or Twin Room with Sea ViewOffering free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The twin/double room offers a tea and coffee maker.
Twin RoomOffering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room offers a tea and coffee maker. The unit has 2 beds.
Single RoomFeaturing free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The single room features a tea and coffee maker. The unit has 1 bed.
Standard Twin Room with Sea ViewOffering free toiletries, this twin room includes a private bathroom with a bath or a shower and a hairdryer. The twin room offers a tea and coffee maker. The unit has 2 beds.
Guest Reviews
7.8
Good
Location
Nestled in an ideal spot on Douglas seafront, The Chesterhouse boasts a fantastic location that frequently wows its guests. Its central position and easy access to the ferry port make it an excellent choice for travelers arriving by sea. Just a short stroll from the beach, the hotel is perfectly placed for those keen to explore the charms of its surrounding area, including nearby pubs, restaurants, and shops. An efficient bus stop right outside further adds to the convenience, making it simple to reach the town center and other attractions. The hotel's proximity to the promenade offers stunning views of Douglas Bay, enhancing the overall experience. Guests also appreciate the friendly and helpful staff, who contribute significantly to making every stay pleasant and memorable. Overall, The Chesterhouse's unbeatable location paired with excellent service makes it a popular choice for visitors looking to enjoy both the sights and the hospitality of Douglas.
Breakfast
Guests at The Chesterhouse hotel generally have positive things to say about the breakfast provided. Many guests were impressed by the variety of options available, describing it as excellent, superb, and fantastic, with specific mentions of the buffet style offering being both plentiful and well-cooked. The helpful and friendly staff added to the overall positive breakfast experience for several guests. There were occasional criticisms, such as a lack of fresh fruit or issues with specific items like fried eggs or sausages, but these were not prevalent among the majority of reviews. Most guests appreciated the location of the breakfast area and the cleanliness of the hall. Overall, the breakfast at The Chesterhouse is described as very good, enjoyable, and a highlight for many visitors, often exceeding expectations as part of their stay.
Dinner
Dining at The Chesterhouse offers a mixed experience, with many guests praising the quality of the food. Consistently described as very good, excellent, and fantastic, the meals are often hot, tasty, and plentiful, creating a satisfying culinary experience for many diners. The dinner menu impresses some with its variety. Friendly service complements the dining experience, contributing to the overall pleasant atmosphere.
However, not all feedback is glowing. Some guests find the dinner options limited or repetitive, expressing disappointment with the variety and consistency over consecutive nights. There are reports of subpar meals where the food appeared less fresh and lacking in flavor, with one unfortunate experience noting cold and uninspired dishes. Additionally, the hotel may not cater adequately for children during dinner, which some families found challenging.
In summary, while The Chesterhouse excels in taste and service for many visitors, improvements in menu variety and quality consistency could enhance the dining experience for all guests.
Rooms
The Chesterhouse offers a variety of room experiences that cater to different preferences. Many guests praise the rooms for their cleanliness and comfort, highlighting spacious, modern, and newly refurbished spaces. The sea-view rooms are particularly favored for their expansive views of the bay, adding to the charm with bright and airy interiors. Family rooms receive commendations for being modern and generously sized.
However, reviews indicate that not all rooms meet contemporary expectations, as some are noted to be small, basic, or dated, with a refurbishment scheme seemingly underway. Although cleanliness remains a consistent positive, some rooms suffer from limited views, overlooking backyards or walls. Comfort levels vary, with some mattresses described as too soft and rooms occasionally too warm due to difficulties in opening windows.
Overall, while the hotel boasts friendly and accommodating staff, and attentive service aligning with the cleanliness of its rooms, the accommodation fluctuates between being spacious and modern to basic and in need of an upgrade.
Beds
The bed experience at The Chesterhouse presents a mix of impressions, with guests expressing a range of sentiments. Many guests found the beds to be very comfortable, contributing positively to their sleep quality. There's mention of super comfortable beds, which suggests that several rooms offer an excellent level of comfort. However, some guests noted issues with bed size and softness, describing some mattresses as too hard, while others were perceived as too soft or uneven, with springs affecting comfort. Furthermore, a few reviews suggested a need for larger beds to enhance the stay experience. Nonetheless, cleanliness and attentive service complemented the overall impression of the hotel. While there are mixed reviews on bed comfort, guests consistently praised the hotel's delightful staff, impressive breakfast options, and convenient location.
Cleanliness
Nestled near the shore, The Chesterhouse garners praise for its remarkable cleanliness and welcoming ambiance. Many guests admire the hotel's immaculate condition, describing it as sparkling clean and highlighting recently refurbished, modern rooms that are spacious and comfortable. The hotel's tidy and airy presentation leaves a positive impression, especially with rooms offering lovely sea views.
Guests appreciate the hotel staff's friendliness and attentiveness, ensuring rooms are consistently maintained to high standards. Daily cleaning routines are acknowledged for their thoroughness, adding to the overall pleasant experience of the stay.
Despite the general acclaim, some areas for improvement are noted, with a few guests mentioning outdated facilities and occasional lapses in cleanliness. However, these concerns are often overshadowed by the numerous compliments on the hotel’s cleanliness and dedicated staff. Overall, The Chesterhouse appears to be a well-managed and inviting option for travelers seeking a coastal retreat.
Staff
The Chesterhouse boasts an impressive reputation when it comes to its staff, evoking praise and admiration from guests time and time again. Visitors consistently highlight the hotel's team for being extraordinarily friendly and helpful, with staff across all levels, including the reception, being noted for their exceptional service. Guests appreciate the warm and welcoming atmosphere they encounter upon arrival, as well as the staff's accommodating nature and the personal attention received throughout their stay. The hotel employees seem to effortlessly go above and beyond, providing excellent customer service, and even offering local knowledge to enhance the visitors' experience. Notably, particular mention is made of standout individuals like Jack and Alison at reception, who contribute to the overall delightful ambiance. This attentive and courteous staff team, coupled with a fantastic location, ensures that guests at The Chesterhouse have a memorable and pleasant stay from check-in to departure.
Nightlife
The Chesterhouse is located in the heart of an energetic nightlife scene, where the vibrancy of nearby clubs and fast food outlets creates a lively atmosphere. Guests should be prepared for substantial noise, especially during nighttime hours, with loud music and bustling patrons contributing to the soundscape well into the early morning. Those sensitive to noise might find it challenging to sleep soundly, as adjacent nightclubs and the fun fair bring a consistent buzz. While the hotel's central location offers easy access to local entertainment, it also means dealing with the hustle and bustle typical of an active nightlife district.
3 Star
The Chesterhouse is a three-star hotel that provides a mixed experience, balancing a reasonable stay with some areas for improvement. Guests often highlight the professionalism of the staff, with particular praise for Ms. Oana, who is frequently mentioned for her exceptional service. The hotel is described as acceptable for its star rating, indicating it meets the basic expectations of such an establishment.
The facilities and services offer a decent experience overall, as suggested by several reviews rating their stay as good or passable. While there are areas that might not impress all, the hotel maintains an adequate standard that aligns with a three-star classification, making it a viable choice for travelers who prioritize friendly and professional service over luxury amenities.
No, The Chesterhouse doesn't have any pool.
No, a spa isn't available at The Chesterhouse.
No, The Chesterhouse doesn't allow dogs.
No, parking facilities aren't available at The Chesterhouse.