5-Star HotelSummary of reviews related to the '5 Star' categoryBorj Des Cascades & Spa exhibits contrasting feedback from guests, especially regarding its five-star rating. While some believe the establishment truly merits its five-star status, others feel it falls short of such high acclaim. Concerns are raised about various aspects that detract from a five-star experience, such as breakfast quality, which some compare unfavorably to less luxurious standards, and inconsistent service, including issues like water supply disruptions. The staff attire also raised questions among some guests expecting a more uniform presentation standard for such a high-rated hotel.
Despite these critiques, there is consensus on the allure of the hotel's location and the mesmerising views of the waterfalls, which remain standout features for many guests. However, the gap between expected five-star facilities and the reality faced by guests is notable, with some expressing a sense of disappointment in the overall experience provided. While the enchanting views might captivate, the sentiments regarding the hotel’s claimed star rating vary significantly, indicating that while certain aspects shine, others require attention to align truly with high-end hospitality expectations.
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