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Summary of reviewsHartsfield Manor, nestled in the idyllic Surrey Hills, consistently impresses guests with its serene and picturesque setting, making it an excellent retreat from the bustle of city life. The beautifully maintained grounds and charming, historic mansion create a tranquil and scenic backdrop that visitors love with easy access to local attractions and ample free parking enhancing its convenience.
Breakfast at Hartsfield Manor is generally well-received with many guests praising the excellent, hearty and varied options available. The dining experience overall is positive with high-quality and tasteful meals being a highlight. The attentive and friendly service further enhances the experience, although occasional slow service and minor inconsistencies in food preparation are noted.
The spacious and comfortable rooms, complete with modern amenities and elegant furnishings, contribute to a delightful stay. Guests particularly appreciate the king-size beds, high ceilings and charming ambiance that align with the manor's historical charm. While there are minor concerns about room darkness in the lodge and occasional issues with cleanliness, the overall impression is of well-furnished, clean and welcoming accommodations.
The staff at Hartsfield Manor are frequently commended for their exceptional friendliness and efficiency. From the reception to the restaurant staff, guests consistently praise their courteous and attentive service, which significantly enhances the positive atmosphere of the hotel.
Beds at Hartsfield Manor receive high marks for comfort with many guests enjoying the large, comfortable king-size options available. While a few guests mention preferences for softer pillows or more spacious beds, the general sentiment is one of satisfaction.
In summary, Hartsfield Manor offers a charming, comfortable stay in a beautiful and tranquil setting, complemented by excellent service and generally positive dining experiences. Its picturesque location, welcoming staff and historic ambiance make it a highly recommended destination for travelers seeking a restful and scenic retreat. Show more
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Categories
Hotel near Golf Courses
A traditional manor hotel offering a comfortable stay and easy access to golf courses near Dorking.
Family Friendly Hotel
This hotel offers luxury accommodation in a child-friendly setting. It provides spacious family rooms.
Business Hotel
Located near Dorking, this manor offers a tranquil setting with comprehensive meeting facilities for business events.
4-Star Hotel
Hartsfield Manor provides a blend of historical charm and modern amenities. Its picturesque surroundings and well-appointed rooms make it a comfortable and high-quality choice.
Hotel for Honeymoon
Romantic Hotel
Accessible Hotel
Hotel with Gym
Room Types
Double Room - AnnexLocated in the Annex building, adjacent to the Manor House. Rooms are modern and spacious and have en-suite bathroom and free WiFi.
Single Room - AnnexLocated in the Headley Wing or Annex, these rooms feature an en suite bathroom.
Junior Suite - Main BuildingSet in the Manor House with views over the gardens. Each room has a king-size bed, mini fridge with complimentary bottled water. They offer en-suite bathroom with bathrobes.
Double Room - Main BuildingSpacious rooms in the original Victorian Manor House with views over the gardens. Rooms offer en-suite bathroom with bathrobes, complimentary bottled water and WiFi.
Single Room - Main BuildingRooms in the original Victorian Manor House with views over the gardens. Rooms offer en-suite bathroom with bathrobes, complimentary bottled water and WiFi.
Lodge Double RoomLocated in the Lodge building, a short walk down the drive from the Manor House. Rooms are modern and spacious and have en-suite bathroom and free WiFi.
SuiteThis suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This suite features a tea and coffee maker, a seating area, flat-screen TV with satellite channels, as well as chocolate for guests. The unit offers 1 bed.
Double Room with PatioThis double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.
Guest Reviews
7.9
Good
Location
Located in the serene Surrey Hills, Hartsfield Manor offers a truly picturesque setting. Surrounded by stunning, well-maintained grounds, this enchanting country mansion is a beautiful retreat away from the bustle of main roads and city life. Guests praise the location for its tranquility and scenic beauty, describing it as amazing with great views and a stunning parkland backdrop.
The manor provides easy access to various attractions, including Gatwick Airport and Buckland Park Lake, making it a convenient choice for many travelers. It’s also perfectly positioned for those looking to explore local trekking routes. Despite its seclusion, it’s walkable to the nearby town within an hour.
Visitors commend the property’s ample and free parking facilities, adding to the convenience factor. The hotel’s peaceful rural setting and lovely quiet parkland offer a restful experience, further enhanced by the impressive and attractive main building. Overall, the location of Hartsfield Manor consistently delights guests, combining beauty, convenience and a calming ambiance for a delightful stay.
Breakfast
Hartsfield Manor has received mixed reviews regarding its breakfast offerings, though there are plenty of positive highlights that stand out. Many guests found the breakfast to be excellent, delicious and hearty. The wide variety of dishes available and the friendly, cheerful staff were often praised. Several reviews emphasized the delicious and well-cooked buffet options, reflecting a pleasant dining experience with great selections.
However, some guests reported issues such as slow service, limited choice and occasionally overcooked or understocked items. A few mentioned that the buffet style sometimes resulted in lukewarm meals and there were instances where essential items were missing or not promptly replenished.
Despite these occasional drawbacks, many visitors found the breakfast to be one of the best aspects of their stay, appreciating the tasty and varied options available. Overall, Hartsfield Manor seems to leave a generally favorable impression with its breakfast, though consistency and variety could use some improvement.
Dinner
Hartsfield Manor offers a generally commendable dining experience with several positive remarks from guests. The dinner and breakfast menus boast good to excellent food with a few guests specifically highlighting the high quality and amazing taste. Many guests appreciated the variety of choices available for dinner and described their meals as very tasty and overall great.
The service at Hartsfield Manor often gets high marks with many noting the friendly and attentive staff who efficiently handled any issues that arose. Guests enjoyed their meals in both the main restaurant and the bar area with the bar food receiving compliments as well.
However, some aspects of the dining experience could use improvement. Several guests found the dinner service to be rather slow and noted that breakfast service struggled with uncleared tables. There were also a few critical comments about the food being overpriced and not matching descriptions with some reports of uncooked or seemingly frozen food.
In summary, while Hartsfield Manor's dining experience is generally positive with many guests enjoying their meals and the service, there are occasional lapses that future visitors might want to consider.
Rooms
Hartsfield Manor is a hotel praised for its spacious and comfortable rooms. Visitors appreciated the large and well-furnished accommodations, which often featured king-size beds, modern amenities and excellent bathroom facilities with immediate hot water and plenty of towels. The elegance of the property's high ceilings and attractive furnishings contribute to a charming, historical ambiance, complemented by the beautiful, magical grounds that surround the hotel.
Several guests remarked on the cleanliness and organization of the rooms, noting they were ready upon arrival and had all necessary conveniences, including large TVs, hairdryers, tea and coffee facilities and high-quality toiletries. Rooms in the main house were particularly celebrated for their beauty and comfort. The lodge rooms, while generally clean and modern, received some feedback about being a bit dark.
The property offers great views of the gardens and the setting is ideal for walks and proximity to Reigate. While some reviews mentioned issues like hot rooms with small fans or noisy radiators, the overall impression guests left was one of a lovely, clean and satisfactory accommodation experience that matches the historic charm of the manor.
Beds
Hartsfield Manor has garnered positive attention for its beds, often praised for their comfort and overall quality. Many guests describe the beds as nice, big and comfortable with several noting the king-size options available in some rooms. Phrases like super comfortable, lovely bed and outstandingly comfortable bed are common in the reviews, indicating a generally high level of satisfaction with the sleeping arrangements.
However, a few reviews have highlighted some inconsistencies. While several guests enjoyed the firmness of the beds, others found them uncomfortable. There were also mentions of smaller bed sizes with one guest noting the limited space due to their height. Additionally, some guests felt the pillows could be improved, suggesting they be bigger and softer.
Overall, Hartsfield Manor seems to provide a good night's sleep for most of its guests, though those who prefer more spacious beds or softer pillows may want to take these factors into consideration.
Cleanliness
Hartsfield Manor offers charming grounds and a quiet, comfortable setting, highlighted by lovely green fields and birdsong. Guests have praised the comfort and size of the rooms with many finding them generally clean, welcoming and well-appointed. However, cleanliness appears to be an area in need of improvement. Reviews note issues such as dusty surfaces, dirty bathrooms and an overall tired and lackluster finish. Some guests found their rooms not up to standard with specific mentions of dirty carpets, cobwebs and a musty smell. While the hotel has its positive aspects, particularly the peaceful environment and spacious accommodations, attentiveness to cleaning and housekeeping standards is required for a more consistent guest experience.
Staff
Hartsfield Manor boasts a team of highly praised staff, often described as super friendly, attentive and exceptionally helpful. The service provided by everyone from the night porter to the reception and restaurant staff is consistently commended for being outstanding and efficient. Many guests have highlighted the friendliness and politeness of the entire team, noting their prompt service and willingness to go above and beyond to ensure a comfortable stay.
The check-in and check-out processes are smooth, handled by polite and efficient staff. Additionally, specific individuals at the reception have been singled out for their amazing and courteous service. While there are occasional mentions that some staff may require further training in etiquette, the overarching sentiment remains that the staff are a standout feature of the hotel experience.
Overall, the management's attentiveness and the team's dedication to excellent customer service contribute significantly to the pleasant atmosphere at Hartsfield Manor. With their friendly demeanor and readiness to assist, the staff undoubtedly leave a lasting positive impression on the guests.
No, Hartsfield Manor doesn't have any pool.
No, a spa isn't available at Hartsfield Manor.
No, Hartsfield Manor doesn't allow dogs.
No, parking facilities aren't available at Hartsfield Manor.