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Summary of reviewsElen's Castle Hotel, situated in the heart of Wales, offers visitors an inviting blend of historic charm and modern comforts. Its prime location in a quiet village provides stunning views of Snowdonia National Park, making it an ideal base for those looking to explore the region's natural beauty. Complemented by its cozy atmosphere and friendly service, the hotel is perfect for both relaxation and adventure, supported by large, comfortable rooms and excellent parking facilities.
The hotel shines with its culinary offerings, especially their acclaimed breakfasts and dinners. Guests enjoy a variety of breakfast options, with hearty English breakfasts and vegetarian choices served in a pleasant dining room. The in-house restaurant receives praise for its delicious dinners, making it convenient for guests who prefer dining on-site. Although vegetarian dinner options could be improved, the overall dining experience is marked by freshly cooked meals and a great selection of beers.
Rooms at Elen's Castle Hotel are consistently described as clean, comfy, and stylish, with many featuring en-suite bathrooms and stunning views across the valley. Despite minor updates needed in some rooms, the overall ambiance is enhanced by the hotel's old-world charm and friendly staff. The cleanliness of the hotel is regularly highlighted in reviews, as guests find rooms well-equipped and comfortable, contributing to a satisfying stay.
The hospitable staff is another highlight, offering warm and helpful service that makes guests feel welcomed and valued. The welcoming parking facilities further enhance the experience, providing ample and secure space for vehicles. Beds generally receive positive remarks for comfort, adding to the overall relaxation during the stay.
Elen's Castle Hotel preserves a beautiful historic ambiance, allowing guests to enjoy a charming glimpse into history. Situated in a picturesque setting perfect for walks and exploration, this enchanting hotel successfully captures the essence of an old-fashioned inn, offering guests a delightful retreat amidst one of Wales' most beautiful regions. Show more
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Guest House Taking Steps Towards Sustainability
Steeped in history, Elen's Castle Hotel is a renovated 18th Century coaching inn that seamlessly marries tradition with eco-consciousness. The hotel is distinguished by its commitment to minimize the negative impacts of tourism on the environment, a commitment recognized with a Silver Green Tourism Award.
In line with this commitment, Elen's Castle Hotel has integrated a range of sustainable features. There's a biomass boiler which provides carbon-neutral heating and hot water, reducing the property's carbon footprint. Furthermore, Elen's Castle has embraced the electric vehicle revolution with EV charging points for Tesla and type 2 electric vehicles, ensuring that eco-conscious travelers can recharge with ease during their stay in the breathtaking Snowdonia region. This way, the guests at Elen's Castle Hotel not only enjoy a memorable stay but also contribute to environmental sustainability.
Certifications:
Green Tourism (UK and Canada)
TripAdvisor GreenLeaders
Do you utilise any renewable energy sources to produce energy on the hotel/accommodation premises?
Biomass
What makes your hotel/accommodation eco-friendly?
Written environmental policy statement in place
Engaged in eco-friendly initiatives (i.e. reforestation, wildlife conservation)
Rainwater collection and usage
LED lighting throughout the premises
Environmental manager appointed
Employees are trained to follow environmental policies
Carbon footprint is measured by recognised CO2 measurement tool
Electric car charging station(s) available
Toilets flush up to 6 litres per flush
Signs in the rooms informing guests that towels will only be changed upon request
Waste is separated into at least 3 categories
No disposable (single use) cups/glasses, plates and cutlery
Most of the ingredients used to prepare meals are locally produced
A vegetarian alternative menu is proposed in the restaurant
An energy audit is carried out at least once every five years
Answers last updated by Elen's Castle Hotel
Guest House with EV Charging Stations
Elen's Castle Hotel provides convenient and secure parking with free EV charging. It has two electric vehicle charging points including a Tesla Type 2 150 kW DC (Rapid) charger.
3-Star Guest House
Elen's Castle Hotel offers comfortable accommodations and essential amenities, ensuring a pleasant and convenient stay for guests. Its location provides easy access to local attractions and services.
Historic Guest House
Year erected:1770
What is the history of the property? Once the home of Baron Gwydir, Earl of Ancaster, Elen's Castle formed part of his Welsh Estate. Named after the daughter of Llywelyn the Great who was born in the castle here in the village of Dolwyddelan. The holtel was sold to the Baron's gamekeeper when it became a hotel which specialised in hunting parties. We have a roman well on the property purported to have healing properties.
What was the era and/or the architectural style in which the property was built? We are not sure of the date but we are told it is over 300 years old. It is built of solid slate as are the coach houses. The bar is set in the original kitchen with a large fireplace with a pot bellied log stove
Is the property surrounded by other historic buildings? The hotel is situated in the historic village of Dolwyddelan, home to Llywelyn the Great who was born in the castle here in the village. It is one of the few remaining castles built by the Welsh and you can still visit it today.
You can also visit the roman well at the rear of the property.
Has restoration work taken place? In 2010 work started in association with the local historical society and with a grant from the Heritage Lottery Fund. The roman well was the site of an archaeological dig and is now a visitor site.
Are there any elements of particular historical importance at the building? The bar is situated in the original kitchen and has a large fireplace with a log burning pot bellied stove. There are historical documents on display in various locations in the hotel.
Are there any important guests or previous owners worth mentioning? The original owner was Baron Gwydir, Earl of Ancaster.
Would you describe your property as (or has it ever been in the past) a:
Home of the Gentry
Is there anything that you would like to highlight, add or clarify? The village of Dolwyddelan was the setting of Thomas Dylan's famous book 'A Child's Christmas in Wales'
Guest House where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Other Checkin prior to arrival is contactless, checkout can be contactless on request
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 4.5 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? Yes
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
AA Ac Covid-19 Confident Acreditation
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: UK hospitality protocol
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? NO
Twin Room with Private BathroomSituated in a peaceful location, this room offers a partial view of the valley and river. It includes an ensuite bathroom, a TV, and tea and coffee-making facilities, providing comfort and tranquility during your stay.
Double Room with Mountain ViewThis double room offers stunning triple-aspect views of the Lledr River and valley, immersing you in the beauty of the surroundings. While the ensuite shower and toilet room is compact, the sink is thoughtfully located in the main room, providing a spacious, well-lit area with a mirror. The room also includes a TV and tea and coffee-making facilities for your comfort.
Four Poster Room With Bathroom This room boasts a delightful four-poster bed and breathtaking views of the Lledr River and valley. A spacious ensuite bathroom with both a bathtub and a shower ensures ultimate comfort. The room also includes a TV and tea and coffee-making facilities for your convenience.
Three-Bedroom SuiteThis suite has a single room, a double room and a room with a bunk bed. It sleeps a maximum of 5. It has an en suite bathroom with a shower.
Double Room with BathFeaturing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room has a tea and coffee maker, a seating area, flat-screen TV with cable channels, as well as wine/champagne for guests. The unit has 1 bed.
Double Room with ShowerThis double room offers a cosy retreat with a small ensuite bathroom. A hand basin is conveniently located in the main bedroom, providing a more spacious, well-lit area for use. Enjoy picturesque views of the hotel garden and pond, with the village centre and Snowdonia mountains serving as a stunning backdrop.
Guest Reviews
7.9
Good
Location
Elen's Castle Hotel boasts an enviable position in the heart of Wales, making it an ideal spot for travelers eager to explore the natural beauty of Snowdonia National Park. Nestled in a quiet village, this historic building offers guests stunning views of the surrounding mountains and fields, providing a peaceful retreat amidst idyllic scenery. The hotel's location is described as perfect for trekking and exploring Eryri, with easy access to all planned activities and sights in the area. Guests appreciate the cozy atmosphere and friendly service that complements the hotel's charm. With large, comfortable rooms and exceptional parking facilities, Elen's Castle Hotel serves as a convenient and welcoming base for those seeking both relaxation and adventure in one of Wales' most beautiful regions.
Breakfast
Nestled just a few miles from the charming town of Betws-y-Coed, Elen's Castle Hotel offers a breakfast experience that stands out with its consistently praised quality. Guests frequently found the breakfast to be very good, with many highlighting its delicious and fantastic quality. The breakfast menu boasts a variety of options, including hearty English breakfasts and vegetarian choices, ensuring there is something to satisfy every palate.
The hotel provides both full cooked breakfasts and lighter options, served in an inviting and pleasant dining room. While some felt the light options did not offer great value, the cooked breakfasts repeatedly received acclaim for their excellent preparation and presentation. Many appreciated the breakfast inclusion with their stay, viewing it as a delightful way to begin the day amidst the picturesque surroundings of Snowdonia.
Elen's Castle also features a cozy bar and restaurant, where guests can enjoy both breakfast and dinner in comfort. Whether dining on site or exploring nearby attractions, the hotel provides a convenient and enjoyable culinary experience that complements its lovely location.
Dinner
Elen's Castle Hotel stands out for its dinner offerings, consistently praised by guests for providing lovely and amazing food. The in-house restaurant is highlighted as a particularly good choice for those evenings when venturing out is not desired, delivering delicious meals right on the premises. Guests commend the restaurant for its high-quality and tasty dishes, often describing the dinners as excellent and fantastic. With competitive pricing, the food satisfies both the palate and the pocket. Freshly cooked meals and a great selection of beers enhance the dining experience, making it suitable for a relaxing evening in. While the vegetarian options in the evening could use some improvement, the overall feedback remains very positive, with many guests eager to return and recommending the hotel as an ideal base for exploring Snowdonia. With additional perks like decent WiFi and cozy accommodations, Elen's Castle Hotel ensures a delightful and comfortable stay.
Rooms
Elen's Castle Hotel offers a charming stay with a mix of room experiences that highlight both comfort and style. Guests frequently describe the rooms as clean, comfy, and well-appointed, with many appreciating the spaciousness and country character. Some exceptional rooms offer extraordinary comfort and are beautifully decorated, creating a cosy atmosphere with a quiet retreat. The presence of en-suite bathrooms and the availability of suites with separate bedrooms enhance the convenience for families and groups. Additionally, several rooms boast stunning views across the valley, enhancing the overall experience. However, there are mentions of certain rooms requiring minor updates, with some furniture showing signs of wear. Despite these few drawbacks, the overall ambiance of the hotel, bolstered by its friendly owners and old-world charm, leaves a positive impression on guests.
Beds
The beds at Elen's Castle Hotel generally receive positive feedback for their comfort, with many guests describing them as pillowy soft, very comfortable, and firm enough to provide a good night's sleep. Several reviews highlight the beds as super comfy, adding to the overall pleasant experience of staying at the hotel. A few guests also mention the benefit of a comfortable bed in a room with a view, enhancing their stay further. However, there are some mentions of beds being uncomfortable due to issues like dips, slanted mattresses, or being a bit too hard. Despite these occasional negative remarks, the majority of the feedback indicates that the beds contribute positively to the comfort and relaxation of guests during their stay.
Cleanliness
Elen's Castle Hotel impresses with its exceptional cleanliness, consistently highlighted by guests. Visitors frequently describe the hotel as very clean, with particular emphasis on the cleanliness of the rooms, bathrooms, and beds. The hotel is noted for its cozy and comfortable atmosphere, further enhanced by an old-world charm that guests appreciate. The rooms are not only clean but also well-equipped, fulfilling the needs of travelers. While there are occasional minor maintenance issues, these are addressed by the attentive and lovely owners. The hotel overall presents a tidy and welcoming environment, making it a satisfying choice for those prioritizing cleanliness and comfort during their stay.
Staff
Elen's Castle Hotel garners praise for its notably friendly and helpful staff, making it a welcoming experience for guests. The owners are particularly recognized for their warm hospitality and old-world charm, offering a personal touch that enhances the stay. Knowledgeable about the area, they are always ready to assist with any inquiries. The atmosphere further benefits from the congeniality of the locals, who contribute to a sense of community and make visitors feel warmly received. While there are mentions of occasional lapses in finesse, the overall impression is one of a friendly and accommodating environment, complemented by lovely food and decent WiFi.
Parking
Elen's Castle Hotel offers a convenient and secure parking experience for guests. The availability of free parking is a standout feature, with ample space for vehicles right across the road, making it easily accessible. Guests appreciate the large, off-road parking area, enhancing the safety and security of their cars. The location is not only beautiful but also strategically positioned for those looking to explore nearby attractions such as Tryfan or Snowdon. Overall, the parking facilities at Elen's Castle Hotel contribute positively to the guest experience, providing both convenience and peace of mind.
Historic
Elen's Castle Hotel is a destination that offers guests a charming glimpse into history. Occupying a really old building, it stands as a beautiful historic property with a great old-fashioned atmosphere permeating throughout the place. Despite some guests mentioning that the decor could be seen as rather tatty, the inn's old coaching heritage and character provide a quaint and endearing experience. The property presents a lovely opportunity to step back in time, with its unique charm and historic importance shining through. Situated at a location perfect for great walks right on your doorstep, Elen's Castle Hotel is a picturesque escape reminiscent of a bygone era, capturing the essence of an old-fashioned inn in a delightfully positive way.
No, Elen's Castle Hotel doesn't have any pool.
No, a spa isn't available at Elen's Castle Hotel.
No, Elen's Castle Hotel doesn't allow dogs.
Yes, parking facilities are available at Elen's Castle Hotel. For more information, read the answers to the Parking questionnaire