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Summary of reviews'Отель Ренессанс' enjoys a prime location in the city center, which is a standout feature frequently praised by guests. Its proximity to amenities like supermarkets, pharmacies, restaurants and bus stops makes it an ideal choice for both business and leisure travelers. The setting is calm and convenient with easy access to public transport and shopping centers, enhancing the overall experience.
The rooms at 'Отель Ренессанс' appear spacious and generally clean with some guests appreciating the large bathtubs, air conditioning and kettles. The polite and friendly staff contribute positively to the overall experience by accommodating requests and ensuring a pleasant stay.
However, there are recurring issues that dampen the experience. Soundproofing is a notable concern with many guests disturbed by noise penetrating the rooms. The state of the furniture and fixtures also requires attention with mentions of outdated and deteriorating conditions, mold, cobwebs and stains. The inconsistent availability of hot water, especially in the evenings, poses a significant inconvenience. Practicality in room amenities is another area of improvement with guests highlighting the need for more hangers, towels, a refrigerator and mosquito nets.
Cleanliness receives mixed feedback. While some guests find the hotel generally clean, cozy and well-maintained, others raise concerns about dirty floors, stained bed linens, towels, mold in the bathrooms and cobwebs. The cleanliness of the hotel’s immediate surroundings also garners some criticism.
The staff's friendliness and professionalism are consistently commended. Guests appreciate the helpful and polite demeanor of the team, particularly the efforts of the receptionist and other staff members. The family-run aspect of the hotel adds a personal and welcoming touch. However, issues with cleanliness, outdated furniture, hot water availability and internet connectivity do detract from the overall experience.
The beds receive mixed reviews. While some guests find them big, comfortable and conducive to a good night’s sleep, others report issues with worn-out mattresses, uncomfortable springs, squeaking and broken bed frames. The disparity in bed quality suggests a need for upgrades to ensure consistent comfort for all guests.
In summary, 'Отель Ренессанс' offers excellent location benefits and friendly staff that many guests appreciate. While the hotel has several positive aspects, significant improvements in cleanliness, maintenance, soundproofing and amenities are necessary to enhance the overall guest experience.
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