Marriott Venezuela Hotel Playa Grande is a highly recommended hotel for those seeking a convenient, beachfront stay in Caracas. The hotel's fantastic location near the airport and right on the beach is a major drawcard with stunning ocean views. The breakfast is a standout feature with plenty of positive reviews praising the quality and variety on offer, although some guests find the price to be quite expensive. The rooms are generally comfortable and spacious, although some guests have noticed a damp smell and noise from neighboring rooms. The hotel is known for its immaculately clean and well-maintained facilities with excellent service provided by the staff. The pool has received positive reviews from guests with great music and recreational activities organized by the staff, although some guests have pointed out some issues with cleanliness and inappropriate behavior. Overall, guests appreciate the excellent service provided by the staff and the hotel's personal touch.
The JW Marriott Caracas hotel boasts an impressive staff that is frequently described as very nice, well-educated and eager to provide solutions. Guests rave about the staff's friendliness and incredible service with many mentioning the unbelievable attention of the evening mesoneros and the incredible service from the front desk. Although some visitors noted that some staff members weren't too knowledgeable about drinks or F&B recommendations, reviewers still appreciated how they were always willing to assist. Even in situations where there were some hiccups, such as deactivated room cards, the staff went above and beyond to offer help. Overall, the staff's mannerisms and attention to guests' needs make for an exceptional stay at this hotel.