The Park Hotel - Sure Hotel Collection by Best Western
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Summary of reviewsThe Park Hotel - Sure Hotel Collection by Best Western is favored for its excellent location, offering convenient access to the town center, local attractions and transportation hubs such as Diss station. Walking distance to amenities like supermarkets, pubs and restaurants enhances its appeal for both leisure and business travelers. On-site parking and friendly, helpful staff add to the overall positive experience.
Guests enjoy the breakfast served at the hotel, frequently praising the variety, quality and value of the offerings. The breakfast staff receive commendations for their friendliness and efficiency and the hotel’s dog-friendly policy, including allowing pets in the breakfast room, is a notable perk. Despite occasional criticisms such as overcooked items or limited choices, the breakfast generally earns high marks.
Dinner at The Park Hotel garners positive reviews for its quality and deliciousness with specific dishes like chocolate cheesecake and fish and chips receiving special mentions. The menu offers good variety, though some guests suggest an expansion of vegan and gluten-free options. While service can be slow at times and there were instances of closures at the restaurant, the food delivery options and friendly staff help mitigate these issues.
The rooms are largely described as spacious, clean and comfortable with modern renovations and ample amenities. Guests appreciate the cozy atmosphere, French doors opening to garden spaces and occasional complimentary room upgrades. While there are some reports of dated decor and minor maintenance issues, the overall cleanliness and comfort of the rooms stand out.
Cleanliness in the hotel is generally satisfactory with frequent mentions of spotless and well-maintained areas. However, some inconsistencies have been noted, such as rooms not being cleaned properly on occasion. Despite these, the friendly staff contribute positively to guests' experiences, ensuring a pleasant environment.
The staff at The Park Hotel receive widespread praise for their friendliness, politeness and helpfulness. They contribute significantly to creating a welcoming and warm atmosphere, enhancing the overall guest experience. From the reception to the dining services, staff members like Zara and Stacey are often highlighted for their exemplary service.
The WiFi service at the hotel is a mixed bag with some guests finding it strong and reliable, while others report issues like poor signal and patchy performance. Despite these inconsistencies, USB sockets available in rooms add to guests' convenience.
Parking facilities at The Park Hotel are highly appreciated with plenty of free parking spaces available on-site, including options for disabled parking and safe cycle parking. This ease of vehicle accommodation contributes positively to the stress-free experience of staying at the hotel.
Families find The Park Hotel accommodating with spacious family rooms and suites that comfortably cater to their needs. The proximity to family-related event locations makes it a convenient choice for family stays. Family-friendly amenities and a welcoming environment ensure a pleasant experience for all ages.
Comfortable bedding is a standout feature at The Park Hotel with many guests praising the quality of the mattresses and pillows, ensuring a good night’s sleep. The rooms’ spaciousness and quietness contribute to the overall restful experience.
The hotel’s dog-friendly policy is a significant plus for pet owners with dogs welcomed throughout the property, including in the breakfast room. Excellent walking spots nearby add to the appeal for guests traveling with pets. While there might be occasional disturbances from a resident dog, the hotel’s accommodating nature makes it a solid choice for pet owners.
Overall, The Park Hotel - Sure Hotel Collection by Best Western offers a blend of convenience, comfort and friendly service, making it a favorable choice for a variety of travelers.
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Guests enjoy the breakfast served at the hotel, frequently praising the variety, quality and value of the offerings. The breakfast staff receive commendations for their friendliness and efficiency and the hotel’s dog-friendly policy, including allowing pets in the breakfast room, is a notable perk. Despite occasional criticisms such as overcooked items or limited choices, the breakfast generally earns high marks.
Dinner at The Park Hotel garners positive reviews for its quality and deliciousness with specific dishes like chocolate cheesecake and fish and chips receiving special mentions. The menu offers good variety, though some guests suggest an expansion of vegan and gluten-free options. While service can be slow at times and there were instances of closures at the restaurant, the food delivery options and friendly staff help mitigate these issues.
The rooms are largely described as spacious, clean and comfortable with modern renovations and ample amenities. Guests appreciate the cozy atmosphere, French doors opening to garden spaces and occasional complimentary room upgrades. While there are some reports of dated decor and minor maintenance issues, the overall cleanliness and comfort of the rooms stand out.
Cleanliness in the hotel is generally satisfactory with frequent mentions of spotless and well-maintained areas. However, some inconsistencies have been noted, such as rooms not being cleaned properly on occasion. Despite these, the friendly staff contribute positively to guests' experiences, ensuring a pleasant environment.
The staff at The Park Hotel receive widespread praise for their friendliness, politeness and helpfulness. They contribute significantly to creating a welcoming and warm atmosphere, enhancing the overall guest experience. From the reception to the dining services, staff members like Zara and Stacey are often highlighted for their exemplary service.
The WiFi service at the hotel is a mixed bag with some guests finding it strong and reliable, while others report issues like poor signal and patchy performance. Despite these inconsistencies, USB sockets available in rooms add to guests' convenience.
Parking facilities at The Park Hotel are highly appreciated with plenty of free parking spaces available on-site, including options for disabled parking and safe cycle parking. This ease of vehicle accommodation contributes positively to the stress-free experience of staying at the hotel.
Families find The Park Hotel accommodating with spacious family rooms and suites that comfortably cater to their needs. The proximity to family-related event locations makes it a convenient choice for family stays. Family-friendly amenities and a welcoming environment ensure a pleasant experience for all ages.
Comfortable bedding is a standout feature at The Park Hotel with many guests praising the quality of the mattresses and pillows, ensuring a good night’s sleep. The rooms’ spaciousness and quietness contribute to the overall restful experience.
The hotel’s dog-friendly policy is a significant plus for pet owners with dogs welcomed throughout the property, including in the breakfast room. Excellent walking spots nearby add to the appeal for guests traveling with pets. While there might be occasional disturbances from a resident dog, the hotel’s accommodating nature makes it a solid choice for pet owners.
Overall, The Park Hotel - Sure Hotel Collection by Best Western offers a blend of convenience, comfort and friendly service, making it a favorable choice for a variety of travelers.
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Guest Reviews
The Park Hotel - Sure Hotel Collection by Best Western is praised for its excellent location, making it a convenient choice for various needs. It's situated within walking distance to the town center, local pubs, restaurants and amenities like supermarkets and a petrol station. Visitors appreciate the proximity to Diss station, Bressingham Hall and Snetterton race track, making it ideal for both leisure and business travelers. The hotel offers easy access to local attractions, including a lovely park and Diss Mere, just a short stroll away.
It's an easy spot to navigate, offering good parking facilities. Many found the central position in Diss perfect for their requirements, providing quick access to shopping and dining options. The friendly and helpful staff contribute positively to the overall experience. However, while the location is highly commended, some guests have mentioned that the hotel could use some updates. Despite this, the combination of location, amenities and welcoming staff makes it a favorable choice for guests visiting the area.
Guests have a mixed but predominantly positive opinion about the breakfast at The Park Hotel - Sure Hotel Collection by Best Western. Many reviews highlight the breakfast as very nice, plentiful, well-cooked and offering a great variety of options. It is frequently described as tasty, good value and excellent in quality. Some guests appreciated the fresh and generous servings, noting a robust selection of fruit, cereals, pastries and a well-executed cooked breakfast.
The service, including morning staff, receives commendation for being friendly and efficient. The hotel is also noted for its dog-friendly policies, even allowing pets in the breakfast room.
However, some reviews indicate areas needing improvement. Guests mentioned occasional issues such as breakfast being hit or miss, cold, greasy, overcooked or limited in choice. Specific grievances include hard poached eggs, stale muffins, a gritty spinach and slow service on some mornings. Overall, breakfast generally wins praise for its variety, quality and value, but there are noted instances where it didn't meet expectations.
At The Park Hotel - Sure Hotel Collection by Best Western, guests have shared a range of experiences regarding their dinner. Many reviewers praised the food for its quality, describing it as delicious, fantastic and excellent with standout mentions of the chocolate cheesecake and fish and chips. The menu options at dinner were generally well-received with the food beautifully cooked and offering a good variety, though some noted it could benefit from more vegan and gluten-free options.
While the majority of diners enjoyed their meals, there were occasional criticisms, such as slow service, dry or overcooked dishes like lasagna and overpriced steak. Some guests also mentioned that the selection of draft beer could be improved. Nevertheless, the overall dining experience was predominantly positive, bolstered by friendly and helpful staff.
In terms of logistics, guests appreciated conveniences like the option to have food delivered to their rooms and a quick check-in process. On the downside, instances where the bar and restaurant were closed or a chef was unavailable left some diners in search of alternatives, albeit conveniently located nearby.
Overall, The Park Hotel's dinner service appears to be a positive aspect of the guest experience, marked by good food and attentive staff, though with room for minor improvements.
The Park Hotel - Sure Hotel Collection by Best Western offers a blend of convenience and comfort, making it an appealing choice for travelers. The rooms generally receive positive remarks for their spaciousness and cleanliness. Many guests praise the modern renovations and well-appointed furnishings, leading to a cozy and warm atmosphere. Several rooms are generously sized, featuring ample amenities like USB sockets, seated areas and even French doors opening onto a charming garden. For those who enjoy extra comfort, the hotel occasionally provides complimentary room upgrades, which are highly appreciated.
However, some rooms appear to be in need of a bit of updating with occasional reports of dated decor, tired furnishings and minor maintenance issues such as squeaky floorboards and insufficient ventilation. Despite these drawbacks, the rooms are often described as comfortable and adequate for short stays. Cleanliness is consistently highlighted as a positive aspect, although a few reviews mention that some rooms weren't cleaned properly on one of the days.
Accessibility might be a concern, as some rooms are situated up steep stairs or in annexes that may not be suitable for disabled guests. Additionally, rooms facing the main road might experience early morning noise disruptions.
Overall, The Park Hotel provides a pleasant stay with friendly staff, clean and spacious rooms and a comfortable environment, making it a reliable choice for both short and longer visits. While a few areas might benefit from refurbishment and attention, the positive aspects generally outweigh the negatives, ensuring most guests leave with a favorable impression.
The Park Hotel, part of the Sure Hotel Collection by Best Western, consistently delivers when it comes to guest comfort, particularly regarding their beds. Many reviewers praised the hotel for its comfortable beds, frequently highlighting both the beds and pillows as very comfortable. Guests appreciated the comfortable mattresses with some pointing out the excellent quality of pocket-sprung beds that assured a sound night's sleep.
The rooms themselves were often described as nice, light and spacious, adding to the overall sense of comfort. Multiple reviews emphasized the pleasant room atmosphere with plenty of storage and reliable heating and AC systems making it easier to relax. King-size beds were a key highlight for several guests, ensuring ample space for a restful night. Additionally, references to quiet rooms provided an undisturbed and peaceful environment, further enhancing the sleeping experience.
While the focus remains positive, it's important to note some guests did encounter issues such as uncomfortable or overly soft beds and thin pillows. Despite these occasional remarks, the prevailing sentiment suggests that The Park Hotel generally meets and exceeds guests' expectations for a comfortable and restful stay.
The Park Hotel - Sure Hotel Collection by Best Western has garnered mixed reviews regarding its cleanliness. On the positive side, many guests noted that the hotel and rooms are generally clean and comfortable. Words such as "spotless," "immaculate," and "well-maintained" frequently appeared in the feedback, suggesting that for many, the cleanliness meets high standards. The corridors and decoration were also highlighted as very clean and the communal areas and bathrooms were often described as well-maintained.
However, there were some notable inconsistencies. Some guests experienced rooms that were either not cleaned during their stay or appeared dirty upon arrival with specific mentions of old carpets, mould and cobwebs. There were also reports of minimal cleaning efforts and a need for room refurbishments. Despite these issues, the friendly and welcoming staff received high praise, further enhancing the overall experience for many visitors.
Overall, while the hotel's cleanliness largely satisfies guests, improvements in consistency and attention to detail could enhance the experience even further.
The Park Hotel - Sure Hotel Collection by Best Western is widely praised for its exceptional staff. Guests consistently describe the team as friendly, polite and incredibly helpful, ensuring a warm and welcoming atmosphere throughout the hotel. The reception staff receive high marks for their prompt and attentive service, often going out of their way to accommodate guests' needs. The hotel's dog-friendly policy is enhanced by the staff's kind and welcoming nature, making it a comfort for pet owners.
Many reviews highlight the consistent friendliness and attentiveness of the staff, from management to cleaning personnel. Specific mentions of staff members like Zara and Stacey underscore the personalized, excellent service offered. Despite some isolated incidents of slow service during dinner due to understaffing, the overall customer service is commendable with staff frequently receiving high praise for their professionalism and courteous demeanor.
Guests note that the staff are not only efficient but also genuinely enthusiastic and happy, which significantly enhances the hotel experience. Whether dealing with multiple requests at reception or ensuring a pleasant dining experience, the staff's dedication and hard work do not go unnoticed. Overall, the friendly, helpful and accommodating staff make a significant positive impact at The Park Hotel, contributing to a pleasant and memorable stay for all visitors.
The Park Hotel - Sure Hotel Collection by Best Western has WiFi that garners mixed reviews from its guests. On the positive side, many guests found the WiFi to be good, strong or even excellent with some highlighting that the Internet worked really well throughout their stay. Free WiFi is offered, which is a noted perk and there are also USB sockets available for charging devices, adding to overall convenience.
However, some guests did experience issues, describing the WiFi as unreliable, patchy or having poor signal. There were mentions of the WiFi not working properly or needing to revert to alternative sources due to its unsatisfactory performance. Despite these inconsistencies, other guests reported that WiFi was not typically an issue for them and worked fine during their stay. The hotel's WiFi seems to cater well to some, while others encounter more frequent difficulties.
The Park Hotel - Sure Hotel Collection by Best Western boasts a variety of positive reviews regarding its parking facilities. Guests consistently highlight the ample and free parking available on-site with specific mentions of convenient access and a large car park that can accommodate many vehicles. The availability of disabled parking spots is also noted as a commendable feature. Visitors appreciate the easy and quick check-in process coupled with the good parking options, making their overall stay more pleasant. Additionally, safe cycle parking is available for those traveling by bike. The hotel's strategic location paired with robust parking facilities is frequently appreciated, ensuring a stress-free experience when it comes to vehicle accommodation.
The Park Hotel - Sure Hotel Collection by Best Western offers a highly accommodating experience for families traveling with children. Guests repeatedly highlight the spaciousness and suitability of the family rooms, noting the availability of both a good big family room and two-bedroom suites that comfortably cater to family needs. Many review the hotel as perfect for attending family events and recommend it as a great option for family holidays. It is praised as a family-friendly environment with amenities that ensure a pleasant stay for family members of all ages. The hotel's proximity to family and event locations also makes it a convenient choice for families. Overall, The Park Hotel stands out for its child-friendly and family-oriented accommodations, making it an excellent option for those visiting with children.
The Park Hotel - Sure Hotel Collection by Best Western stands out for its dog-friendly environment, earning praise for welcoming dogs throughout the premises. Pets are accepted with open arms and dogs are even permitted in the breakfast room, creating a comfortable atmosphere for guests traveling with their furry companions. This hotel is particularly appealing for those who enjoy walking their dogs, offering excellent nearby walking spots. Visitors with pets feel that their animals are considered a valued part of their stay rather than a nuisance. While overall accommodations for pets receive high marks, some guests have noted the presence of a permanent resident with a dog, which may impact the experience for those sensitive to noise or smoke. Nonetheless, The Park Hotel remains a solid choice for pet owners seeking a hospitable and accommodating stay.
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Location
It's an easy spot to navigate, offering good parking facilities. Many found the central position in Diss perfect for their requirements, providing quick access to shopping and dining options. The friendly and helpful staff contribute positively to the overall experience. However, while the location is highly commended, some guests have mentioned that the hotel could use some updates. Despite this, the combination of location, amenities and welcoming staff makes it a favorable choice for guests visiting the area.
Breakfast
The service, including morning staff, receives commendation for being friendly and efficient. The hotel is also noted for its dog-friendly policies, even allowing pets in the breakfast room.
However, some reviews indicate areas needing improvement. Guests mentioned occasional issues such as breakfast being hit or miss, cold, greasy, overcooked or limited in choice. Specific grievances include hard poached eggs, stale muffins, a gritty spinach and slow service on some mornings. Overall, breakfast generally wins praise for its variety, quality and value, but there are noted instances where it didn't meet expectations.
Dinner
While the majority of diners enjoyed their meals, there were occasional criticisms, such as slow service, dry or overcooked dishes like lasagna and overpriced steak. Some guests also mentioned that the selection of draft beer could be improved. Nevertheless, the overall dining experience was predominantly positive, bolstered by friendly and helpful staff.
In terms of logistics, guests appreciated conveniences like the option to have food delivered to their rooms and a quick check-in process. On the downside, instances where the bar and restaurant were closed or a chef was unavailable left some diners in search of alternatives, albeit conveniently located nearby.
Overall, The Park Hotel's dinner service appears to be a positive aspect of the guest experience, marked by good food and attentive staff, though with room for minor improvements.
Rooms
However, some rooms appear to be in need of a bit of updating with occasional reports of dated decor, tired furnishings and minor maintenance issues such as squeaky floorboards and insufficient ventilation. Despite these drawbacks, the rooms are often described as comfortable and adequate for short stays. Cleanliness is consistently highlighted as a positive aspect, although a few reviews mention that some rooms weren't cleaned properly on one of the days.
Accessibility might be a concern, as some rooms are situated up steep stairs or in annexes that may not be suitable for disabled guests. Additionally, rooms facing the main road might experience early morning noise disruptions.
Overall, The Park Hotel provides a pleasant stay with friendly staff, clean and spacious rooms and a comfortable environment, making it a reliable choice for both short and longer visits. While a few areas might benefit from refurbishment and attention, the positive aspects generally outweigh the negatives, ensuring most guests leave with a favorable impression.
Beds
The rooms themselves were often described as nice, light and spacious, adding to the overall sense of comfort. Multiple reviews emphasized the pleasant room atmosphere with plenty of storage and reliable heating and AC systems making it easier to relax. King-size beds were a key highlight for several guests, ensuring ample space for a restful night. Additionally, references to quiet rooms provided an undisturbed and peaceful environment, further enhancing the sleeping experience.
While the focus remains positive, it's important to note some guests did encounter issues such as uncomfortable or overly soft beds and thin pillows. Despite these occasional remarks, the prevailing sentiment suggests that The Park Hotel generally meets and exceeds guests' expectations for a comfortable and restful stay.
Cleanliness
However, there were some notable inconsistencies. Some guests experienced rooms that were either not cleaned during their stay or appeared dirty upon arrival with specific mentions of old carpets, mould and cobwebs. There were also reports of minimal cleaning efforts and a need for room refurbishments. Despite these issues, the friendly and welcoming staff received high praise, further enhancing the overall experience for many visitors.
Overall, while the hotel's cleanliness largely satisfies guests, improvements in consistency and attention to detail could enhance the experience even further.
Staff
Many reviews highlight the consistent friendliness and attentiveness of the staff, from management to cleaning personnel. Specific mentions of staff members like Zara and Stacey underscore the personalized, excellent service offered. Despite some isolated incidents of slow service during dinner due to understaffing, the overall customer service is commendable with staff frequently receiving high praise for their professionalism and courteous demeanor.
Guests note that the staff are not only efficient but also genuinely enthusiastic and happy, which significantly enhances the hotel experience. Whether dealing with multiple requests at reception or ensuring a pleasant dining experience, the staff's dedication and hard work do not go unnoticed. Overall, the friendly, helpful and accommodating staff make a significant positive impact at The Park Hotel, contributing to a pleasant and memorable stay for all visitors.
Wi-Fi
However, some guests did experience issues, describing the WiFi as unreliable, patchy or having poor signal. There were mentions of the WiFi not working properly or needing to revert to alternative sources due to its unsatisfactory performance. Despite these inconsistencies, other guests reported that WiFi was not typically an issue for them and worked fine during their stay. The hotel's WiFi seems to cater well to some, while others encounter more frequent difficulties.
Parking
Family
Dog Friendly
No, The Park Hotel - Sure Hotel Collection by Best Western doesn't have any pool.
No, a spa isn't available at The Park Hotel - Sure Hotel Collection by Best Western.
Yes, The Park Hotel - Sure Hotel Collection by Best Western welcomes dogs.
Yes, parking facilities are available at The Park Hotel - Sure Hotel Collection by Best Western.
No, The Park Hotel - Sure Hotel Collection by Best Western doesn't have a gym.
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