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Summary of reviewsCountry Inn & Suites by Radisson, Lansing, MI, receives considerable praise for its convenient location. Positioned near highways, restaurants, shopping centers, grocery stores and Michigan State University, the hotel caters effectively to both short and extended stays. Guests appreciate the quiet, safe surroundings and its proximity to various venues makes it ideal for concerts, events and work-related visits.
Breakfast offerings at the hotel receive mixed reviews. Many guests enjoyed the wide variety of options including waffles, scrambled eggs, sausage, juice and coffee. The breakfast staff often receives high commendations for their friendly service, which adds to a pleasant dining experience. Nonetheless, there are occasional criticisms regarding the availability and quality of hot breakfast items and the limited selection on some days. Despite these drawbacks, the general sentiment remains positive with many guests finding the breakfast satisfactory.
Rooms at the hotel are frequently noted for their spaciousness and comfort, featuring amenities like microwaves and refrigerators. Though the cleanliness of the rooms varies, many guests appreciate the clean and quiet environment with several mentions of comfortable beds. However, the property shows signs of aging with numerous reports indicating the need for renovations to address issues like peeling paint, worn-out furniture and musty odors. Improved maintenance would further enhance the guest experience.
Cleanliness feedback is mixed—while some guests note clean and quiet rooms, others criticize the overall upkeep, pointing out dirty floors, moldy smells and unclean common areas and bathrooms. The property has shown some improvements over time, but a more consistent cleaning regimen and renovations could significantly heighten guest satisfaction.
The hotel staff consistently receives high praise for their friendliness and professionalism. Guests frequently highlight accommodating receptionists and quick responses to inquiries. Special mentions of staff like Jessica emphasize the team’s commitment to providing excellent customer service, contributing positively to the overall stay.
The pool area garners mixed reviews; while some children enjoy the pool, many guests report issues such as cold, dirty or out-of-service conditions. Frequent maintenance closures and inadequate lighting further detract from the pool experience, indicating a need for improvement.
Bed comfort at the hotel also receives mixed reviews. While many guests find the beds comfortable, others encounter issues with old, worn-out or sagging mattresses. Sofa beds receive particularly negative feedback and there are complaints about lumpy pillows and overly thick comforters. Updating the bedding could ensure a more consistent sleep experience for all guests.
In summary, Country Inn & Suites by Radisson, Lansing, MI, offers a well-located and generally comfortable stay with standout staff service. However, improvements in room and pool maintenance, cleanliness and bed quality could significantly enhance the overall guest experience.
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