5-Star HotelIn the heart of impressive mountains of Flims, this 5 star is set into the largest hotel park in Switzerland.
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Summary of reviews related to the '5 Star' categoryThe Waldhaus Flims Wellness Resort, Autograph Collection is a luxury hotel that is part of the prestigious Leading Hotels of the World group. However, some guests have been disappointed with their experiences, stating that they don't feel the hotel meets the standards of a 5-star establishment. Complaints have ranged from the size of the rooms and bathrooms, which guests have likened to hospital facilities, to a lack of experienced and sensitive senior staff. The service has also been criticised with some guests stating that they did not receive the level of attention one would expect from a 5-star establishment, particularly during off-season visits. However, there have been positive comments about the cleanliness of the hotel with guests describing it as 'absolutely outstanding.' The hotel's Thai restaurant has also been highly rated and the spa facilities have been described as 'top-notch.' Overall, while some guests may feel that Waldhaus Flims Wellness Resort falls short of the 5-star rating, others have found it to be a fantastic and luxurious experience.
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