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Summary of reviewsThe Gateway Hotel by Nightcap Plus in Devonport garners acclaim for its exceptional central location, which provides easy access to amenities, the Spirit of Tasmania ferry terminal, shops, restaurants and the town center. Guests appreciate the serene atmosphere and the convenience of ample parking, making it an ideal choice for both tourists and business travelers.
Breakfast offerings receive positive feedback with many guests enjoying the delicious and filling meals, often inclusive of room rates. The convenience of room service and clean restaurant facilities is also appreciated, though some noted occasional inconsistencies in buffet replenishment. Dinner experiences are highly praised with guests delighted by the quality, taste and generous portions of the food, both in the restaurant and via room service. The staff's professionalism and friendliness further enhance the dining experience despite some minor service speed issues.
Rooms at the Gateway Hotel are well-regarded for their cleanliness, comfort and modern appearance. Guests frequently highlight the spaciousness, comfortable beds and well-maintained amenities, contributing to a relaxing stay. Despite minor critiques about room smells and occasional noise, the overall sentiment is positive with a focus on the luxurious touches like large spa baths.
The hotel maintains high cleanliness standards with many reviews praising the spotless rooms and tidy facilities. A few minor concerns do crop up, but these are vastly outweighed by the positive feedback regarding cleanliness and maintenance.
Staff interactions are repeatedly highlighted as exceptional with guests commending the friendly, professional and accommodating nature of the hotel personnel. Specific staff members are often recognized for their outstanding service, contributing to a welcoming and supportive atmosphere throughout the hotel.
Free WiFi access is another appreciated amenity with guests noting the fast and reliable connectivity, especially benefiting business travelers and families. While a few experienced minor connectivity issues, the general consensus is favorable.
Families find the hotel particularly accommodating, enjoying spacious rooms and thoughtful amenities that cater to both adults and children. The hotel’s staff is noted for their attentiveness to family needs, making it a recommended option for family vacations.
The hotel's beds receive mostly positive feedback for their comfort, although some guests found them too soft or in need of replacement. The hotel readily addresses specific bed-related requests, adding to guest satisfaction.
Rated as a four-star establishment, the Gateway Hotel by Nightcap Plus offers excellent value, spacious rooms and attentive staff, though some feel there is room for updates in decor and furnishings to better match the rating.
For business travelers, the hotel is highly suitable, providing valuable amenities, reliable Wi-Fi and a range of business facilities. The strategic location and professional staff support a productive stay, enhancing its reputation as a top choice for business guests.
Overall, the Gateway Hotel by Nightcap Plus impresses with its central location, cleanliness, comfortable accommodations, excellent dining and outstanding service, making it a favored destination for a variety of travelers. Show more
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Categories
4-Star Hotel
This 4-star hotel is centrally located in Devonport and offers a vibrant experience with excellent dining and entertainment options. It features a golf course, a 24-hour fitness center, and various meal choices at the on-site restaurant. The hotel is also conveniently located near the Devonport Regional Gallery and Bass Strait Maritime Centre.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
Room Types
King StudioThis room features a small fridge, tea/coffee making facilities, a fan, and a private bathroom.
Please note that this room does not have air-conditioning.
Deluxe King Room with Spa BathThis room features a spa bath and city views.
Executive King RoomThis room features a TV, a desk, a refrigerator, tea/coffee making facilities, minibar, and air-conditioning.
Family StudioThis room features a small fridge, tea/coffee making facilities, a fan and a private bathroom. These rooms have a kings-sized bed and a single Murphy bed.
Please note that this room does not have air-conditioning.
You can request your preferred bedding configuration in the Special Requests Box at the time of booking. ty.
Family SuiteFeaturing free toiletries, this family room includes a private bathroom with a walk-in shower and a hairdryer. This family room has air conditioning, a minibar, flat-screen TV with streaming services, as well as wine/champagne for guests.
Premium King Room with Spa BathThe hot tub is a top feature of this double room. Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with streaming services, a minibar, a tea and coffee maker, a seating area as well as river views. The unit has 1 bed.
Deluxe King Spa Room with River ViewThis twin/double room offers a hot tub. Providing free toiletries, this twin/double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned twin/double room provides a flat-screen TV with streaming services, a minibar, a tea and coffee maker, a seating area as well as river views. The unit offers 1 bed.
Guest Reviews
8.2
Very Good
Location
The "Gateway Hotel by Nightcap Plus" in Devonport receives high praise for its exceptional location. Positioned centrally in the heart of the town, it provides easy access to various amenities and attractions. Guests regularly highlight its proximity to the Spirit of Tasmania ferry terminal, making it an ideal stopover for travelers arriving by boat. The hotel's close vicinity to shops, restaurants and the town center allows for convenient walking distances to dining and shopping options. Additionally, availability of ample parking is frequently mentioned, increasing convenience for those with vehicles.
The hotel is also conveniently placed for those with business needs, being close to local offices. Despite its central location, the hotel maintains a peaceful ambience, providing a quiet retreat in the middle of the city. Facilities such as a restaurant and well-maintained rooms are positively noted, as are the comfortable beds and overall cleanliness.
Its central and accessible location, combined with user-friendly facilities and helpful staff, has made the hotel a favored choice among visitors to Devonport.
Breakfast
Guests at the Gateway Hotel by Nightcap Plus generally had positive experiences with the breakfast offerings, especially appreciating its inclusion in the room price. Many found the breakfast to be delicious, excellent and filling with some describing it as sumptuous and tasty. The availability of room service for breakfast was a highlight for several visitors, who praised the prompt and efficient service. Some guests also enjoyed the convenience of off-street parking and appreciated the clean on-site restaurant facilities.
However, some guests noted inconsistencies, such as the breakfast buffet not being replenished in a timely manner and certain hot food items running low. A few reviews pointed out that the buffet was average with limited options, particularly in terms of unsweetened yogurt and cereal. Despite these occasional drawbacks, the overall sentiment towards the breakfast was overwhelmingly positive, making it a satisfying start to the day for most visitors.
Dinner
Gateway Hotel by Nightcap Plus offers commendable dining experiences with numerous positive guest reviews highlighting the exceptional quality and value of the food. Guests often remark that the meals, whether enjoyed in the restaurant or through room service, are delicious, well-prepared and generously portioned. The restaurant frequently earns accolades with some guests noting it surpasses the quality of fine dining establishments, providing excellent value for money.
Visitors appreciate the variety and quality of dishes, specifically praising the curried scallops and steaks with pepper and mushroom sauces. Multiple reviews point out the convenience and satisfaction of in-room dining, emphasizing prompt and delightful meal delivery. The on-site dining provides great meals at reasonable prices, making it an attractive option for travelers. While some noted occasional slow service and waitstaff shortages, the overall consensus on food quality remains positive.
Staff interactions further enhance the dining experience; guests describe them as friendly and professional, contributing to a welcoming atmosphere. Recognition is also given to the hotel’s strategic recommendation of nearby dining spots, allowing guests to explore fantastic local eateries.
However, it's important to note minor critiques, such as inconsistent service speed and limited late-night food options. Despite these, the majority of reviews convey a gratifying dining experience, making Gateway Hotel by Nightcap Plus a favored choice for both its lodging and culinary offerings.
Rooms
'Gateway Hotel by Nightcap Plus' is renowned for its clean, comfortable and spacious rooms, offering guests a pleasant and relaxing stay. Many guests praised the modern look and new fixtures in the rooms, highlighting their well-kept and tidy appearance. The layout and size of the rooms were well-received with mentions of ideal configurations and ample space, making it perfect for families and business travelers alike.
Several reviews noted the excellent value for money with rooms that had everything needed for a comfortable stay. The modern bathrooms and large spa baths added a touch of luxury, while the availability of room service and ample secure parking enhanced convenience.
Guests frequently mentioned the cleanliness and overall comfort of the rooms. The beds were described as comfy and the rooms were consistently noted as spacious, quiet and well-appointed. The central location and good views, including some with a ferry view, also received positive remarks.
However, a few reviews noted minor issues such as some rooms having a weird smell or occasional noise from nearby areas like car parks or stairwells. Additionally, certain rooms faced difficulties with bathroom cleanliness or had an older, more cramped feel.
Overall, despite a handful of minor concerns, the majority of guests found 'Gateway Hotel by Nightcap Plus' to meet and often exceed, their accommodation needs, ensuring a pleasant stay.
Beds
The beds at Gateway Hotel by Nightcap Plus receive a mixed but predominantly positive response from guests. Many reviewers repeatedly commend the beds for their comfort, frequently describing them as very comfortable, extremely comfy and even the best they've experienced in Tasmania. The hotel offers a variety of bed sizes, including king-sized and larger beds, which several guests appreciated.
There are, however, mentions of beds being too soft for some with occasional remarks about mattresses being old or tired, contributing to an uncomfortable sleep for a few guests. A few reviews also noted issues with the pillows being too soft or large.
Despite these occasional negative comments, the general consensus leans towards guests having a positive experience regarding bed comfort, often highlighting the soft, comfortable mattresses and overall room cleanliness as notable features. The hotel staff's responsive service, such as accommodating requests to split beds into twins, also adds to the guests' satisfaction. Overall, Gateway Hotel by Nightcap Plus seems to offer a good night’s sleep for most of its visitors.
Cleanliness
Gateway Hotel by Nightcap Plus consistently earns high marks for cleanliness from its guests. The majority of reviews praise the hotel for maintaining very clean rooms and tidy, neat spaces. Guests emphasize that the rooms are often spotless with clean and comfortable accommodations that contribute to a pleasant stay. Many appreciate the modern decor and overall fresh feel of the rooms, describing them as well-organized and comfortable.
The facilities are also noted to be clean, adding to the overall positive experience. The beds, described as very comfy, are a particular highlight. Despite a few mentions of minor issues such as dated bathrooms, unhygienic windows, dusty bedside lamps and a slight musky smell in the bathroom vent, the hotel’s dedication to cleanliness is clear.
A small number of reviews noted specific concerns like a lack of renovation, unclean ensuite glass doors and plumbing smells. However, such feedback is overshadowed by the overwhelmingly positive remarks about the hotel’s high standards of cleanliness and maintenance. The hotel’s central location and quiet atmosphere further enhance its appeal, making it a commendable choice for travelers prioritizing spotless and comfortable accommodations.
Staff
The staff at Gateway Hotel by Nightcap Plus have left a particularly favorable impression on guests. The reviews repeatedly highlight the friendly and helpful nature of the hotel's personnel with many specific mentions of the reception and front counter staff being especially commendable. Guests consistently describe the staff as lovely, dedicated, knowledgeable and professional. The hotel team not only provides efficient service with a smile but also goes out of their way to assist, ensuring a pleasant experience for all visitors.
Notably, certain individuals like Ethan, Sherri, Karon and Jacinta have been recognized for their exceptional service. The staff have been described as both polite and accommodating, readily assisting guests with various needs, including late check-ins, issues with credit cards and luggage support. The reception staff are particularly noted for their promptness and efficiency during check-in and check-out processes.
Moreover, the friendly atmosphere extends throughout the hotel, including the restaurant, where patrons experienced great service. Whether it's providing informative and responsive assistance or offering a warm greeting on arrival, the staff at Gateway Hotel consistently dedicate themselves to ensuring guests have a comforting stay. This commitment to excellent customer service is evident in the consistently positive feedback regarding the staff's friendliness and professionalism across all areas of the hotel.
Wi-Fi
The WiFi at Gateway Hotel by Nightcap Plus has generally received positive feedback from guests. Many appreciated the complimentary and unlimited WiFi access, describing it as fast and reliable with good coverage. Guests frequently expressed their gratitude for having such connectivity, which significantly enhanced their stay. The availability of free WiFi throughout the property, including the guestrooms, was particularly praised.
However, a few guests did experience some issues with the WiFi, such as occasional disconnections and inconsistent coverage. Despite these minor inconveniences, the overall sentiment remains positive with guests particularly enjoying the facility's excellent in-room WiFi, large screen TVs with internet access and the convenience of free streaming services and movies. These amenities, combined with the strong WiFi, contributed to an enjoyable and technologically accommodating stay at the hotel.
Family
The Gateway Hotel by Nightcap Plus comes highly recommended for family vacations, providing an ideal environment for both adults and children. Families have praised the hotel's spacious rooms, specifically designed to comfortably accommodate up to four people, making it a suitable choice for both small and large families. Parents will appreciate the staff's helpfulness when it comes to family needs, as well as the various room options available to suit different family sizes and preferences.
Children, in particular, seem to enjoy their stay with many parents highlighting this hotel as a great first experience for kids. Entertainment options such as the outdoor pool add to the fun and the hotel's birthday hosting facilities offer additional family-friendly activities. Guests also appreciated the convenience of a gift shop for picking up any last-minute accessories.
Overall, the Gateway Hotel by Nightcap Plus ensures that families can dine together comfortably and enjoy their time without the hassle of needing extensive pre-booking. Its blend of comfort, space and thoughtful amenities has left many families keen to recommend it to their friends and relatives.
4 Star
Gateway Hotel by Nightcap Plus has received extensive feedback from its guests, highlighting a blend of positives and minor shortcomings. Many guests praised the hotel for its superb service, calling the staff lovely and lauding its spacious and clean rooms. The hotel provides excellent value for money, especially appreciated given the comfortable rooms with individual temperature control and quality toiletries.
Visitors widely acknowledge the hotel's four-star standards, appreciating its general offerings and amenities that match its rating. The service staff received particular commendation for their interactions, contributing significantly to the overall positive experience.
However, some guests felt the hotel’s decor and furnishings were outdated, noting that certain aspects did not meet their expectations for a four-star establishment. There were also mentions of the need for bathroom upgrades to better align with its four-star rating.
Despite these minor areas for improvement, the Gateway Hotel maintains a widely recognized four-star standard, ensuring a very good and comfortable stay for both business and leisure travelers.
Business
The Gateway Hotel by Nightcap Plus is highly regarded for its suitability for business travelers, offering excellent value for money and a strategically central location with easy access to shops and business districts. The hotel's amenities are praised for being ideal for business use, providing reliable and accessible business facilities, including meeting spaces and a well-equipped business center.
Professional staff and a 24-hour reception service cater to the needs of business guests, ensuring a seamless experience during their stay. Rooms are noted for their practicality and comfort, making them suitable for business trips, while the availability of dependable Wi-Fi enhances productivity for those needing to work in their rooms.
The hotel also excels in creating a conference-ready atmosphere with appropriate features and spaces designed for business meetings and events. Overall, the Gateway Hotel by Nightcap Plus stands out as a business-friendly destination, offering a combination of convenience, functionality and professional service tailored to business travelers.
Accessible
The Gateway Hotel by Nightcap Plus offers notable accessibility features that cater to guests with disabilities. The convenience starts with an easily accessible parking area and a smooth transition to the hotel entrance, making it straightforward for guests to bring in their suitcases. Elevators serve the upper floors and ground-level access is consistently well-maintained. The hotel is located conveniently close to various facilities, ensuring guests have everything they need within easy reach.
For seniors, the hotel generally provides good accessibility, though some areas, such as the rear entrance and its lack of a ramp, are less accommodating. Nevertheless, general access across the area is easy and the staff is particularly attentive to the specific needs of disabled guests, adhering to accessibility standards. Restrooms are available for guests and the working elevators contribute significantly to the overall accessibility of the hotel.
While there are some limitations, such as a lack of accessible facilities and some stairs that must be navigated without a lift, the accessibility features in place are well maintained and suitable for most guests, including the elderly. Overall, the general accessibility at Gateway Hotel is commendable, ensuring a comfortable stay for all guests.
No, Gateway Hotel by Nightcap Plus doesn't have any pool.
No, a spa isn't available at Gateway Hotel by Nightcap Plus.
No, Gateway Hotel by Nightcap Plus doesn't allow dogs.
No, parking facilities aren't available at Gateway Hotel by Nightcap Plus.