5-Star HotelA large, well-known luxury all-inclusive resort in Golden Sands offering a wide array of facilities, including extensive pools, dining options, and direct beach access.
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Summary of reviews related to the '5 Star' categorySituated in an excellent location, the Melia Grand Hermitage All Inclusive offers a five-star setting that many reviewers appreciate, particularly noting the spacious and clean pool area. Guests who have access to The Level facilities find them truly worthy of the five-star rating, enjoying an overall ambiance of luxury within the hotel.
However, there are recurring concerns regarding whether the regular rooms and certain services meet five-star standards. Some guests feel that standard rooms fall short, lacking features like smart TVs and better cleaning. The food quality and diversity in the buffet have also been pointed out as areas for improvement with some describing it as third class and not up to five-star expectations.
Service levels have garnered mixed feedback with some guests feeling that more attention from staff is needed and that the restaurant services could be enhanced. Furthermore, the pricing of the hotel has been questioned by guests who find it expensive for the quality of service and facilities provided.
In summary, while Melia Grand Hermitage offers a beautiful setting and luxurious facilities, particularly in The Level areas, there are significant gaps in meeting the comprehensive five-star hotel standards in the regular rooms and service areas according to several reviewers.
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