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Summary of reviewsThe Hilton Garden Inn Tewksbury Andover is praised for its exceptional location, offering convenient access to Boston, Salem, and other attractions without the hassle of congested streets. Guests have noted its proximity to essential amenities and the quiet, yet accessible, surroundings, making it an ideal choice for both leisure and events. The ample parking and secure, clean environment further enhance its appeal.
While breakfast receives mixed feedback, with some guests appreciating the breakfast vouchers and selection, others have expressed disappointment at the lack of complimentary breakfast options. Despite this, the hotel's other offerings, such as its rooms, have earned more consistently positive reviews. The rooms are frequently highlighted for their cleanliness, spaciousness, and modern design. Guests appreciate the comfortable beds and the well-thought-out decor and lighting. Although there are occasional reports of room maintenance issues, the overall room experience remains positive.
Cleanliness across the hotel is generally applauded, with guests noting the well-maintained rooms and high standards of hygiene. The atmosphere is described as refreshing and quiet, contributing to a restful stay. The staff is often singled out for their friendly and professional service, with front desk personnel and night staff like Melissa and Nate receiving specific commendations for their hospitality. Although there are isolated reports of less favorable interactions, the staff is largely seen as a significant contributor to the positive guest experience.
The hotel's beds are a standout feature, frequently praised for their comfort and quality. Guests often describe them as fluffy and exceptionally comfortable, enhancing the overall enjoyment of their stay. While there are minor mentions of some mattresses needing updates, the bed comfort is a key strength of the hotel.
Overall, the Hilton Garden Inn Tewksbury Andover offers a pleasant and comfortable lodging experience, characterized by a strategic location, clean and modern rooms, and a dedicated staff.
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