The Stuart Hotel, Sure Hotel Collection by Best Western
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Summary of reviewsThe Stuart Hotel, Sure Hotel Collection by Best Western garners positive feedback mainly for its prime location in Derby, which offers convenience for shopping, dining and local attractions. Proximity to the train station and city center is highly praised, alongside the availability of on-site parking, enhancing its appeal for both leisure and business travelers.
The breakfast experience receives commendations for its variety and quality, particularly the full English breakfast. Guests appreciate the friendly service during breakfast, although there are some issues with costs, buffet management and occasional shifts to a takeaway breakfast, which has led to mixed reviews. Dinner at the on-site restaurant is often described as excellent with tasty and well-portioned meals, although the availability and service can be inconsistent due to kitchen renovations or early closures.
Rooms at the hotel are generally praised for being clean, comfortable and spacious with comfortable beds and large TVs in some rooms. However, several guests noted areas needing refurbishment and improved cleanliness with occasional issues related to dated decor, noise levels and climate control.
Staff at The Stuart Hotel receives strong accolades for their friendliness, professionalism and willingness to assist guests, contributing to a welcoming atmosphere. This positive staff interaction also extends to the dining areas, despite some variability in service quality.
Free WiFi is available but receives mixed reviews regarding its reliability and ease of access. While some find the internet service adequate, others struggle with weak connections and complex login procedures.
Parking facilities are generally seen as convenient and secure, though some guests were surprised by the introduction of parking fees, which were previously unmentioned during booking. The parking area, while mostly praised, could be tight and limited.
Families find the hotel accommodating with a cozy atmosphere and staff efforts to make stays enjoyable, despite some room size limitations and occasional noise issues.
Overall, The Stuart Hotel offers a mixed experience with some areas for improvement, particularly in room maintenance and breakfast service. However, its excellent location, friendly staff and general comfort make it a viable option for visitors to Derby.
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The breakfast experience receives commendations for its variety and quality, particularly the full English breakfast. Guests appreciate the friendly service during breakfast, although there are some issues with costs, buffet management and occasional shifts to a takeaway breakfast, which has led to mixed reviews. Dinner at the on-site restaurant is often described as excellent with tasty and well-portioned meals, although the availability and service can be inconsistent due to kitchen renovations or early closures.
Rooms at the hotel are generally praised for being clean, comfortable and spacious with comfortable beds and large TVs in some rooms. However, several guests noted areas needing refurbishment and improved cleanliness with occasional issues related to dated decor, noise levels and climate control.
Staff at The Stuart Hotel receives strong accolades for their friendliness, professionalism and willingness to assist guests, contributing to a welcoming atmosphere. This positive staff interaction also extends to the dining areas, despite some variability in service quality.
Free WiFi is available but receives mixed reviews regarding its reliability and ease of access. While some find the internet service adequate, others struggle with weak connections and complex login procedures.
Parking facilities are generally seen as convenient and secure, though some guests were surprised by the introduction of parking fees, which were previously unmentioned during booking. The parking area, while mostly praised, could be tight and limited.
Families find the hotel accommodating with a cozy atmosphere and staff efforts to make stays enjoyable, despite some room size limitations and occasional noise issues.
Overall, The Stuart Hotel offers a mixed experience with some areas for improvement, particularly in room maintenance and breakfast service. However, its excellent location, friendly staff and general comfort make it a viable option for visitors to Derby.
Hotel near Golf Courses
The hotel is located within 3 km of a golf course and approximately 5 miles away from Breadsall course with two courses and 36 holes. The hotel features a restaurant, a bar and meeting facilities.
Hotel with Free Wi-Fi
This hotel offers complimentary Wi-Fi throughout the building. It ensures a seamless stay with well-appointed rooms.
Business Hotel
The Stuart Hotel specializes in providing venues for business meetings, offering tailored packages for various business needs. Its meeting venue is located on London Road, convenient for motorway networks, Derby Train Station, and Derby City Centre. The hotel also provides a private bar hire option and offers flexible packages to suit requirements.
Accessible Hotel
This hotel is listed among Derby hotels with accessible or disabled facilities. Best Western indicates that their accessible rooms have features like accessible showers and wider bathroom doors. It is recommended to specify requirements when booking.
4-Star Hotel
This hotel offers well-appointed rooms with essential amenities like a desk, flat-screen TV, and kettle. The recently refurbished reception and restaurant areas enhance the quality, and guests often mention the friendly staff and good breakfast.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Parking
Cheap Hotel
Guest Reviews
The Stuart Hotel, Sure Hotel Collection by Best Western, boasts a prime location in Derby, making it an ideal choice for travelers. The hotel's proximity to the city center is praised with many guests appreciating its convenience for shopping, dining and exploring local attractions. The train station is just a short walk away, providing excellent public transport links for those arriving by rail. Guests frequently highlight the ease of access to the main shopping area, the theater and various event venues. Additionally, the hotel offers adjacent parking, which adds to its convenience. Overall, the location of The Stuart Hotel is consistently described as excellent and perfectly suited for various travel purposes, whether for business or leisure.
The breakfast experience at The Stuart Hotel, Sure Hotel Collection by Best Western, has elicited a wide range of feedback from guests. Many found the breakfast to be very good with some even describing it as excellent, especially appreciating the variety and quality of options available. The full English breakfast received particular praise with black pudding being a notable highlight for some. The staff's friendliness and the food's good taste further enhanced their morning meal experience.
However, there were several recurring concerns about the breakfast being overpriced with some guests feeling that the cost did not match the value. Breakfast service at times seemed chaotic with complaints about cold plates, disorganized buffet arrangements and slow replenishment of food items. The breakfast buffet, although generally appreciated for its variety, occasionally suffered from mismanagement, leading to delays and missing items.
A notable point of contention was the switch to a takeaway breakfast in a paper bag due to staffing or social distancing issues, which left many guests disappointed. The lack of a cooked breakfast option and poor communication about these changes were particularly frustrating for some visitors.
In summary, while many guests enjoyed a delicious breakfast with plentiful options, the inconsistency in service and occasional high costs detracted from the overall experience for others. Those planning to stay might want to confirm current breakfast arrangements to ensure it meets their expectations.
The Stuart Hotel, Sure Hotel Collection by Best Western, offers a mixed dining experience to its guests. The restaurant and bar areas are generally clean and well-maintained. Many guests found the food to be excellent with some highlighting their satisfaction with both breakfast and dinner options. The evening meals received commendations for being tasty, well-portioned and reasonably priced with several diners describing their dinner as top-star worthy.
However, there were notable inconsistencies regarding the availability of dining services. Some guests faced a limited dinner menu due to ongoing kitchen renovations and others reported that the restaurant closed early or was not open on certain nights, particularly on Fridays and Saturdays. This led to some disappointment among guests expecting a comprehensive dining service during their stay. Additionally, there were comments about the bar closing early and some guests needing to seek assistance from the reception for service.
Service quality also varied with some praising the helpful and interactive restaurant staff, while others experienced issues such as incorrect orders and slow service. A few guests encountered problems with food quality, mentioning overcooked dishes and substandard ingredients.
While many found the on-site dining to meet their needs, the inconsistencies in service and availability may prompt some guests to explore nearby dining options, which are conveniently within walking distance.
Situated in a convenient location close to the station, The Stuart Hotel, Sure Hotel Collection by Best Western, offers rooms that are generally described as clean, comfortable and spacious. Several reviews highlight the comfortable beds, citing them as a significant plus along with the large flat-screen TVs in some rooms.
Many guests appreciated the cleanliness of their rooms, noting them to be suitable, well-equipped and good for a night's stay. The size of the rooms largely met the needs of the visitors with multiple reviews mentioning the spaciousness and comfort provided.
However, not all rooms were positively reviewed with some guests finding their accommodations cramped, dated and in need of refreshing or maintenance. Issues such as worn-out decor, tired furniture and small bathrooms were recurrent themes. There were also complaints about noise levels and rooms being excessively hot or cold, often without functioning air conditioning or adequate heating controls.
Guests reported that while some rooms were impeccably clean, others suffered from cleanliness issues, such as accumulated dust, stained carpets and visible grime. Facilities in some rooms were outdated or broken, including poor shower conditions and faulty appliances.
Overall, the hotel appears to offer a mixed experience with its room offerings. While many guests were satisfied with the comfort and size of their accommodations, the hotel still has areas that require attention, particularly regarding refurbishing dated rooms and addressing cleanliness and maintenance issues.
The beds at The Stuart Hotel, Sure Hotel Collection by Best Western have garnered a mixed response from guests. Many reviews highlight the beds as being very comfortable with frequent mentions of big, clean and comfy beds that provided a good night's sleep. Several guests noted the beds were extremely comfortable, aiding in a restful sleep experience. On the positive side, the beds were often described as clean and inviting with some guests mentioning that they slept well and found the sleeping arrangements to be quite cozy.
However, not everyone had the same experience. A notable number of reviews point out issues such as beds being old, uncomfortable or too soft. There were also complaints about the poor quality of mattresses with some being too springy or creaky. A recurring issue was the setup of double beds, which were sometimes just two singles pushed together, resulting in discomfort due to a noticeable join in the middle.
Despite these mixed reviews, those who found their beds comfortable seem to have had an overall more pleasant stay, underscoring the importance of bed comfort in the guest experience.
While many guests at The Stuart Hotel, Sure Hotel Collection by Best Western have noted certain aspects of cleanliness positively, such as the spacious and generally well-maintained rooms, there are significant inconsistencies highlighted in the reviews. Cleanliness appears to be a mixed bag with numerous guests appreciating clean and comfortable rooms, fresh aromas and tidy bathrooms. However, an equal number of reviews point out issues like unclean bathrooms, stained carpets, dusty surfaces and dated furnishings, indicating a need for more rigorous housekeeping standards.
Particularly troubling are reports of moldy showers, forgotten personal items from previous guests and pervasive odors, which suggest lapses in thorough cleaning. Some rooms have shown signs of neglect, including cobwebs, dirty windows and uncleaned communal areas. Additionally, housekeeping seems inconsistent with some guests reporting that their rooms were not cleaned daily or restocked with essentials like toilet paper and toiletries.
Overall, while the hotel manages to meet basic cleanliness standards for some, there is an evident need for an upgrade in both the maintenance and cleaning practices to ensure a consistently comfortable stay for all guests.
The Stuart Hotel has garnered positive feedback from its guests, particularly highlighting the staff's commendable qualities. Many reviews emphasize the friendly, helpful and professional nature of the hotel staff. Guests frequently describe staff members as attentive, polite and always willing to go above and beyond to ensure a pleasant stay. Whether at reception, in the dining areas or handling housekeeping, the staff's amicability and efficiency stand out. Guests have especially praised individuals for their exceptional service, noting how the team at the front desk, including receptionists like Lauren and Katie, made their visits more enjoyable. Despite occasional mentions of staff being less attentive or unhelpful, the majority of comments strongly reflect a welcoming and supportive atmosphere created by the hotel’s team. The hotel's management and staff are often credited for addressing issues promptly, ensuring smooth check-ins and maintaining a positive environment throughout the guests’ stays.
Guests at The Stuart Hotel, Sure Hotel Collection by Best Western have shared mixed experiences regarding the WiFi service. While the hotel does offer WiFi included in all rooms, many found the service to be lacking. Numerous reviews mentioned issues with weak and unstable internet connections in the rooms, often describing it as poor or practically useless. Some guests struggled with complex login procedures and reported that the WiFi signal did not reach certain areas of the hotel.
However, a few positive notes detail that for some, the internet was easy to access, fast and reliable, particularly in common areas like the reception. The provision of free WiFi is appreciated, although its effectiveness seems to vary significantly throughout the property.
Overall, while free WiFi is a perk, potential guests should be prepared for possible connectivity issues during their stay.
The reviews of 'The Stuart Hotel, Sure Hotel Collection by Best Western' reflect a diverse range of opinions regarding parking. Many guests appreciated the convenience of having on-site parking and noted that it was generally easy to find with good size and plenty of spaces behind the hotel. Free and secure parking options were repeatedly highlighted as positive aspects, providing a sense of safety and cost-efficiency for travelers.
On the downside, some guests mentioned that parking was no longer free, which was seen as a disadvantage, particularly for those who had previously visited the hotel when parking was complimentary. The introduction of parking fees caught some off guard, especially as these charges were not always mentioned at the time of booking.
While parking onsite was often praised for its convenience, a few reviews indicated that parking spaces could be limited and at times tricky to navigate with a small and tight car park setting posing some challenges. The presence of a nearby NCP car park provided an alternative, although it also came with its own fees.
Overall, parking at the hotel is considered good and convenient by most with reasonable charges and secure facilities being the norm, despite a few areas for improvement regarding space availability and fee transparency.
The Stuart Hotel, Sure Hotel Collection by Best Western, has been recognized for its family-friendly environment and excellent service. The hotel has implemented Covid friendly family measures to ensure guests' safety. Guests appreciated the lovely family atmosphere and the feeling of being at home created by the staff. The breakfast choices were excellent and well-received by both adults and children, who particularly enjoyed the eggs.
Despite the small room sizes, they were described as cosy and comfortable for families. Each room generally accommodates two adults and one child, although there were instances where additional family members had to sleep on the floor. The hotel is conveniently located, providing easy access to nearby restaurants and family meeting points.
Some areas could use attention, such as the lack of rear access to the hotel, causing guests to get soaked when reaching the front desk and issues with noise from other families and children running in the rooms above. Despite these minor drawbacks, the staff’s friendliness and the overall family-oriented experience make The Stuart Hotel a viable option for family stays.
The Stuart Hotel, part of the Sure Hotel Collection by Best Western, presents a mixed bag of reviews regarding its four-star rating, facilities and services. While some guests conveyed their dissatisfaction with the four-star claim, stating the hotel falls short and doesn't meet the standards expected of such a rating, others shared positive experiences highlighting the hotel's good value for money and very friendly staff.
Guests frequently praised the hotel for its excellent service and family-friendly environment, making it an attractive option for those traveling with children. The convenient location, just a short walk from the station, also received commendation, adding to the overall convenience for travelers.
Despite the positive feedback, there were recurring comments about outdated rooms and maintenance issues such as noisy heating systems, which resulted in some uncomfortable nights for guests. The breakfast takeaway, while a practical option, further reflected the opinions of those expecting a more refined service for a four-star establishment.
In essence, The Stuart Hotel provides basic yet satisfactory accommodations with superb staff interaction and good value for money, though it perhaps aligns more closely with three-star expectations than the four-star rating it advertises.
The Stuart Hotel, Sure Hotel Collection by Best Western, is often highlighted as a strong choice for business travelers. Many reviews praise its excellent facilities and convenient location, making business stays effortless. Guests frequently appreciate the hotel's good value for money and describe it as handy for their needs, particularly mentioning its proximity to the train station. Business amenities, such as meeting rooms and conference facilities, are beneficial for professional purposes.
Guests note the friendly and polite staff, especially at the reception, who are efficient in their service. The on-site breakfast and buffet lunch during business meetings receive positive mentions, offering convenience and quality. The hotel provides comfortable rooms and does a generally excellent job accommodating business travelers. However, some areas for improvement include inconsistent air conditioning and occasional lapses in room cleanliness. Overall, The Stuart Hotel is recommended for its strong business-oriented features and accommodating environment.
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Breakfast
However, there were several recurring concerns about the breakfast being overpriced with some guests feeling that the cost did not match the value. Breakfast service at times seemed chaotic with complaints about cold plates, disorganized buffet arrangements and slow replenishment of food items. The breakfast buffet, although generally appreciated for its variety, occasionally suffered from mismanagement, leading to delays and missing items.
A notable point of contention was the switch to a takeaway breakfast in a paper bag due to staffing or social distancing issues, which left many guests disappointed. The lack of a cooked breakfast option and poor communication about these changes were particularly frustrating for some visitors.
In summary, while many guests enjoyed a delicious breakfast with plentiful options, the inconsistency in service and occasional high costs detracted from the overall experience for others. Those planning to stay might want to confirm current breakfast arrangements to ensure it meets their expectations.
Dinner
However, there were notable inconsistencies regarding the availability of dining services. Some guests faced a limited dinner menu due to ongoing kitchen renovations and others reported that the restaurant closed early or was not open on certain nights, particularly on Fridays and Saturdays. This led to some disappointment among guests expecting a comprehensive dining service during their stay. Additionally, there were comments about the bar closing early and some guests needing to seek assistance from the reception for service.
Service quality also varied with some praising the helpful and interactive restaurant staff, while others experienced issues such as incorrect orders and slow service. A few guests encountered problems with food quality, mentioning overcooked dishes and substandard ingredients.
While many found the on-site dining to meet their needs, the inconsistencies in service and availability may prompt some guests to explore nearby dining options, which are conveniently within walking distance.
Rooms
Many guests appreciated the cleanliness of their rooms, noting them to be suitable, well-equipped and good for a night's stay. The size of the rooms largely met the needs of the visitors with multiple reviews mentioning the spaciousness and comfort provided.
However, not all rooms were positively reviewed with some guests finding their accommodations cramped, dated and in need of refreshing or maintenance. Issues such as worn-out decor, tired furniture and small bathrooms were recurrent themes. There were also complaints about noise levels and rooms being excessively hot or cold, often without functioning air conditioning or adequate heating controls.
Guests reported that while some rooms were impeccably clean, others suffered from cleanliness issues, such as accumulated dust, stained carpets and visible grime. Facilities in some rooms were outdated or broken, including poor shower conditions and faulty appliances.
Overall, the hotel appears to offer a mixed experience with its room offerings. While many guests were satisfied with the comfort and size of their accommodations, the hotel still has areas that require attention, particularly regarding refurbishing dated rooms and addressing cleanliness and maintenance issues.
Beds
However, not everyone had the same experience. A notable number of reviews point out issues such as beds being old, uncomfortable or too soft. There were also complaints about the poor quality of mattresses with some being too springy or creaky. A recurring issue was the setup of double beds, which were sometimes just two singles pushed together, resulting in discomfort due to a noticeable join in the middle.
Despite these mixed reviews, those who found their beds comfortable seem to have had an overall more pleasant stay, underscoring the importance of bed comfort in the guest experience.
Cleanliness
Particularly troubling are reports of moldy showers, forgotten personal items from previous guests and pervasive odors, which suggest lapses in thorough cleaning. Some rooms have shown signs of neglect, including cobwebs, dirty windows and uncleaned communal areas. Additionally, housekeeping seems inconsistent with some guests reporting that their rooms were not cleaned daily or restocked with essentials like toilet paper and toiletries.
Overall, while the hotel manages to meet basic cleanliness standards for some, there is an evident need for an upgrade in both the maintenance and cleaning practices to ensure a consistently comfortable stay for all guests.
Staff
Wi-Fi
However, a few positive notes detail that for some, the internet was easy to access, fast and reliable, particularly in common areas like the reception. The provision of free WiFi is appreciated, although its effectiveness seems to vary significantly throughout the property.
Overall, while free WiFi is a perk, potential guests should be prepared for possible connectivity issues during their stay.
Parking
On the downside, some guests mentioned that parking was no longer free, which was seen as a disadvantage, particularly for those who had previously visited the hotel when parking was complimentary. The introduction of parking fees caught some off guard, especially as these charges were not always mentioned at the time of booking.
While parking onsite was often praised for its convenience, a few reviews indicated that parking spaces could be limited and at times tricky to navigate with a small and tight car park setting posing some challenges. The presence of a nearby NCP car park provided an alternative, although it also came with its own fees.
Overall, parking at the hotel is considered good and convenient by most with reasonable charges and secure facilities being the norm, despite a few areas for improvement regarding space availability and fee transparency.
Family
Despite the small room sizes, they were described as cosy and comfortable for families. Each room generally accommodates two adults and one child, although there were instances where additional family members had to sleep on the floor. The hotel is conveniently located, providing easy access to nearby restaurants and family meeting points.
Some areas could use attention, such as the lack of rear access to the hotel, causing guests to get soaked when reaching the front desk and issues with noise from other families and children running in the rooms above. Despite these minor drawbacks, the staff’s friendliness and the overall family-oriented experience make The Stuart Hotel a viable option for family stays.
4 Star
Guests frequently praised the hotel for its excellent service and family-friendly environment, making it an attractive option for those traveling with children. The convenient location, just a short walk from the station, also received commendation, adding to the overall convenience for travelers.
Despite the positive feedback, there were recurring comments about outdated rooms and maintenance issues such as noisy heating systems, which resulted in some uncomfortable nights for guests. The breakfast takeaway, while a practical option, further reflected the opinions of those expecting a more refined service for a four-star establishment.
In essence, The Stuart Hotel provides basic yet satisfactory accommodations with superb staff interaction and good value for money, though it perhaps aligns more closely with three-star expectations than the four-star rating it advertises.
Business
Guests note the friendly and polite staff, especially at the reception, who are efficient in their service. The on-site breakfast and buffet lunch during business meetings receive positive mentions, offering convenience and quality. The hotel provides comfortable rooms and does a generally excellent job accommodating business travelers. However, some areas for improvement include inconsistent air conditioning and occasional lapses in room cleanliness. Overall, The Stuart Hotel is recommended for its strong business-oriented features and accommodating environment.
No, The Stuart Hotel, Sure Hotel Collection by Best Western doesn't have any pool.
No, a spa isn't available at The Stuart Hotel, Sure Hotel Collection by Best Western.
No, The Stuart Hotel, Sure Hotel Collection by Best Western doesn't allow dogs.
Yes, parking facilities are available at The Stuart Hotel, Sure Hotel Collection by Best Western.
No, The Stuart Hotel, Sure Hotel Collection by Best Western doesn't have a gym.
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