Red Roof Inn & Suites Dover Downtown is praised for its strategic location, making it a convenient choice for travelers. It's situated near various stores, restaurants and key attractions like Bally's, Dover Motor Speedway and a casino. Guests appreciate the accessibility to nearby shops, including a 7 Eleven and a wine store, enhancing the convenience of their stay. The proximity to DE turf fields in Frederica is also a notable benefit for visitors.
The hotel is recognized for its affordability and the professionalism and friendliness of its staff. Many reviews commend the staff for their attentiveness and courteous demeanor, noting that they contribute significantly to a comfortable and welcoming atmosphere. The check-in process is often highlighted as efficient and the overall customer service receives high marks.
Guests commonly praise the hotel rooms for their cleanliness and spaciousness. The rooms are described as very clean, featuring comfortable beds, clean refrigerators and microwaves. The updated and spacious rooms meet guest expectations and add to the overall satisfaction of the stay. Nevertheless, there are occasional mentions of issues such as the smell of cigarette smoke and minor maintenance problems.
Cleanliness is regularly noted as a positive aspect with fresh sheets and towels enhancing the hygienic environment. While the staff's hospitality adds to the comfort, some areas require improvement, particularly in maintaining the cleanliness of common areas and addressing specific room concerns.
The breakfast offerings receive mixed reviews. Although some guests find the selection acceptable and tasty, many feel that there is room for improvement, particularly in the variety and quality of the food. The lack of hot food and proteins, such as eggs, is a common complaint with some reviewers opting to eat elsewhere.
Bed comfort also receives mixed feedback with many guests describing the beds as extremely comfortable, contributing to a good sleep experience. A few, however, find the beds too hard and the pillows too flat.
In summary, the Red Roof Inn & Suites Dover Downtown is frequently praised for its strategic location, cleanliness, friendly staff and comfortable rooms. While it offers exceptional service and a convenient stay, there are areas, particularly breakfast and some room features, that could benefit from further improvement.