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Summary of reviewsThe Embassy Suites by Hilton Chicago North Shore Deerfield shines through with an array of positive reviews in several key areas, making it a preferred choice for many travelers. Situated in a serene and calm environment with easy access to Northbrook, Riverwoods and Deerfield offices, the location is well-regarded. Its proximity to O'Hare airport and the botanical gardens make it convenient for both business and leisure guests. Though not downtown or near abundant food and shopping options, essential amenities are just a short drive away.
Breakfast at the hotel is a standout feature, consistently receiving high praise. The impressive variety, including custom-made omelets, freshly prepared eggs and other options, often exceeds guests' expectations. The live omelet station is frequently highlighted and the breakfast buffet is described as diverse and plentiful. The friendly and attentive staff further enhance the dining experience, making breakfast a significant highlight of the stay.
The rooms are another strong point, noted for their spaciousness and cleanliness. The two-room suite format is particularly appreciated by families, offering a comfortable separation between living and sleeping areas. While some reviews note the rooms could benefit from updating, guests generally find them very attractive with many enjoying the fresh smell and overall comfort. Cleanliness extends throughout the hotel, from the suites to the common areas, earning high marks from visitors.
Staff at the hotel consistently receive accolades for their exceptional service and friendliness. Specific team members like Rick, Brett, Irma and John are often mentioned for their helpful and welcoming demeanor. Across all departments, from the front desk to housekeeping, the staff's professionalism and attentiveness contribute to a pleasant guest experience.
The pool area also receives positive feedback with guests appreciating its size, cleanliness and well-maintained facilities like the hot tub and jacuzzi. While the water's chlorine content and occasional crowding due to children's swimming lessons are minor drawbacks, the pool remains an enjoyable feature for most guests.
Family travelers find the hotel particularly accommodating with its spacious suites and budget-friendly amenities. Although occasional noise from unattended children and a less central location are noted, families generally enjoy a restful and comfortable stay.
Beds at the hotel are described as comfortable by many guests. While a few reviews suggest they could use an upgrade, the majority of feedback points to a good night's sleep with several guests specifically mentioning the soft and comfy beds.
In summary, the Embassy Suites by Hilton Chicago North Shore Deerfield stands out for its convenient and peaceful location, exceptional breakfast, spacious and clean rooms, friendly staff and enjoyable pool area, making it a solid choice for a comfortable and pleasant stay in the northern suburbs of Chicago. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
King Suite - Non-SmokingThis 2 room suite inclues 2 flat-screen TVs and a sofa bed. A microwave and refrigerator are also included.
Two Bedroom - Two Bath Conference SuiteThis suite features a conference table for ten people. 2 flat-screen TVs with pay-per-view-channels and a microwave, fridge, and tea and coffee-making facilities are also provided.
Suite with Two Double Beds - Non-SmokingFeaturing a flat-screen TV with pay-per-view-channels, this room also offers a microwave, fridge, and tea and coffee-making facilities. There is a sofa bed in the second room.
King Room - Mobility Access/Non-SmokingThis mobility accessible suite features an accessible tub in the private bathroom. 2 flat-screen TVs with pay-per-view-channels and a microwave, fridge, and tea and coffee-making facilities are also provided. There is a sofa bed in the second room.
One-Bedroom Suite with Two Double Beds - Hearing Access/Non-SmokingFeaturing a flat-screen TV with pay-per-view-channels, this hearing-accessible suite also offers a microwave, fridge, and tea and coffee-making facilities. There is a sofa bed in the second room.
One-Bedroom King Suite - Hearing Access/Non-SmokingFeaturing a flat-screen TV with pay-per-view-channels, this hearing-accessible suite also offers a microwave, fridge, and tea and coffee-making facilities. There is a sofa bed in the second room.
Premium SuiteThis suite has premium WiFi, a Keurig coffee machine and a microwave. Includes complimentary in-room soft drinks & snacks replenished daily (delivery hours between 12:00 and 16:00).
the delivery hours are between 5pm - 7pm
Premium King Suite - Non-SmokingThis suite has premium WiFi, a Keurig coffee machine and a microwave. Includes complimentary in-room soft drinks & snacks replenished daily (delivery hours between 12:00 and 16:00).
Premium Suite with Two Double Beds - Hearing AccessA seating area with a flat-screen TV, a desk and a private bathroom are featured in this spacious suite.
Guest Reviews
8.6
Very Good
Location
Embassy Suites by Hilton Chicago North Shore Deerfield offers a serene and calm environment in a convenient location. The hotel is ideally situated for those visiting the northern suburbs, providing easy access to Northbrook, Riverwoods and Deerfield offices. Its proximity to the botanical gardens and the O'Hare airport adds to its appeal for both leisure and business travelers. Despite being tucked away from the hustle and bustle, it remains within minutes of many attractions and essential amenities. The location is perfect for road trips and family visits, offering a very clean and homely atmosphere. Although it is far from downtown Chicago and not located near many food and shopping options, everything needed is just a short drive away, making it a terrific choice for those exploring this part of Chicago.
Breakfast
Visitors to the Embassy Suites by Hilton Chicago North Shore Deerfield consistently rave about the breakfast experience at the hotel. Renowned for its impressive variety and quality, the breakfast features a wide selection of options including custom-made omelets, freshly prepared eggs, pancakes, bacon and even banana bread. Guests particularly appreciate the live omelet station, which many highlight as the star attraction. The breakfast buffet is described as plentiful, diverse and well worth the value, often exceeding expectations compared to other hotels.
Several reviews mention that the hot breakfast is not only delicious but also includes made-to-order elements like French toast and fresh fruit, contributing to a top-notch dining experience. While it can get busy, the attentive and friendly staff ensure that the service remains excellent.
Overall, many guests consider the breakfast to be one of the best they have ever encountered in hotels with some even calling it "off the chart" or "fabulous." There are a few dissenting opinions, but the majority sentiment is overwhelmingly positive, affirming that the breakfast at this hotel is a significant highlight of their stay.
Rooms
Embassy Suites by Hilton Chicago North Shore Deerfield offers guests spacious, clean and comfortable rooms that stand out for their generous size and inviting layout. The two-room suite format, common throughout the hotel, provides ample space for families and those who appreciate the separation between bedroom and living areas. Guests have praised the rooms for being extra clean and maintaining a high standard of cleanliness throughout their stays.
The suites feature amenities that cater to both relaxation and practicality with many guests noting the comfort of the beds and the quietness of the rooms. Though some reviews mentioned that the rooms feel a little outdated, the overall guest experience remains positive due to the large, comfy and well-equipped spaces.
In terms of aesthetics, the rooms are described as very attractive with some even highlighting the fresh smell upon entering. The hotel also retains a high level of general cleanliness, ensuring that all areas, including the suites themselves, are well looked after.
While the hotel could benefit from some updating, it continues to deliver on comfort and space, making it a solid choice for families and business travelers alike. The attentive staff and excellent breakfast offerings round out the stay, contributing positively to the overall guest experience.
Beds
The beds at Embassy Suites by Hilton Chicago North Shore Deerfield are generally described as comfortable and soft with several guests noting how they quickly fell asleep upon lying down. Many reviews highlighted the beds as being very comfy with one guest specifically mentioning a super comfy experience. Another appreciated the notably huge bed. However, there were a few mentions of beds needing an upgrade due to being a bit hard and one review cited an issue with the bedframe. Despite some criticisms, the overall feedback on the beds tends to be positive.
Cleanliness
Embassy Suites by Hilton Chicago North Shore Deerfield stands out for its commitment to cleanliness, based on numerous guest reviews. Reviewers frequently noted the clean and fresh-smelling rooms with several highlighting the spaciousness and comfort. Guests found the entire property, from the suites to the common areas like the lobby, to be well-maintained and spotless. The overall cleanliness extended to the halls and other facilities, making it a consistent theme throughout the hotel. While there was a minor mention of the property's age and a less comfortable mattress, the overwhelmingly positive feedback on cleanliness and comfort underscores the hotel's strong housekeeping standards.
Staff
The staff at Embassy Suites by Hilton Chicago North Shore Deerfield consistently receives high praise for their exceptional service and friendliness. Guests highlight the courteous and polite demeanor of the team with mentions of specific individuals like Rick at the front desk and Brett, who made significant positive impressions. The staff is noted for being welcoming, accommodating and maintaining a high level of professionalism across all areas, from the front desk to the kitchen and housekeeping. Even staff members like Irma and John receive special recognition for their outstanding service. The consistent friendliness, helpfulness and attentiveness of the staff contribute to a pleasant and enjoyable stay for guests, exemplifying their dedication to excellent customer service. Despite a minor mention of unsatisfactory customer service, the overwhelming feedback underscores the team's commitment to providing a warm and hospitable environment.
Pool
The Embassy Suites by Hilton Chicago North Shore Deerfield generally receives positive feedback about its pool area. Guests appreciate the size of the pool and the well-maintained facilities, including a nice hot tub and a jacuzzi. The pool area is described as clean, comfortable and well-stocked, providing a safe environment for swimmers. While the indoor pool setup is considered attractive and enjoyable, some reviews mention that the water has a high chlorine content and that additional cleaning could be beneficial. The presence of children's swimming lessons in the afternoons limits pool usage to some extent and occasionally contributes to a crowded atmosphere. Despite these minor issues, the pool and spa offer a pleasant experience for hotel guests.
Family
Situated in North Shore Deerfield, Embassy Suites by Hilton offers comfortable and spacious suites that are ideal for families. Many families enjoy the amenities together, creating a lively and welcoming atmosphere. The hotel is especially good for families on a budget, providing plenty of space for everyone. While the location might not be within walking distance to shops or attractions, the hotel provides a good level of comfort for a restful stay. However, occasional noise from the pool area and children running around unattended were noted. Still, many guests felt the overall experience was positive with a peaceful night's sleep for most.
Yes, Embassy Suites by Hilton Chicago North Shore Deerfield has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Embassy Suites by Hilton Chicago North Shore Deerfield.
Yes, Embassy Suites by Hilton Chicago North Shore Deerfield welcomes dogs.
Yes, parking facilities are available at Embassy Suites by Hilton Chicago North Shore Deerfield.
Yes, Embassy Suites by Hilton Chicago North Shore Deerfield has a gym.