Chilan Hotel
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Summary of reviewsChilan Hotel is celebrated for its excellent location amidst stunning natural scenery, offering breathtaking views of mountains, river valleys and cherry blossoms. It is particularly attractive to nature lovers with its proximity to notable attractions like Victoria Peak and Qilan Sacred Tree Park. The hotel provides easy access to Yilan City and Taiping Mountain Forest Recreation Area, making it a convenient and serene retreat.
The breakfast at Chilan Hotel receives high praise for its delicious variety, offering both Western and Chinese dishes along with vegan-friendly options. Guests appreciate the plentiful, fresh food, including vegetables and a notable salad selection, ensuring a hearty start to the day. Minor critiques include the limited drink choices and the coffee machine equipment needing improvement.
Dinner experiences are varied with generous portions and friendly staff receiving positive remarks. Vegetarian meals are particularly noted, although some guests feel the quality-to-price ratio could be better. Suggestions to either bring personal food or dine outside highlight some dissatisfaction with the current offerings.
The accommodations at Chilan Hotel range from comfortable and clean to having notable cleanliness and maintenance issues. Positive feedback highlights the cozy, warm cabins that offer comfort and beautiful surroundings. Spacious rooms with needed amenities like air conditioning and dehumidifiers add to the pleasant stay. However, some rooms face issues like dust, mustiness, outdated equipment and unappealing views.
Cleanliness across the hotel is a critical area needing improvement with frequent mentions of dusty furniture, dirty air conditioning filters and moldy bathrooms. The presence of previous occupants' personal items in rooms suggests a need for more thorough cleaning.
Despite these drawbacks, the hotel's staff stands out for their friendliness, enthusiasm and helpfulness. Employee attentiveness makes guests feel genuinely welcomed and cared for, significantly enhancing the overall experience. Quick problem resolutions and overall positive interactions with the staff underscore their commitment to excellent service, although there is room for improvement in some areas of staff conduct and cleaning thoroughness.
Overall, Chilan Hotel offers a picturesque and serene getaway with commendable service and strong breakfast offerings, but it could benefit from addressing cleanliness and some dining quality issues.
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The breakfast at Chilan Hotel receives high praise for its delicious variety, offering both Western and Chinese dishes along with vegan-friendly options. Guests appreciate the plentiful, fresh food, including vegetables and a notable salad selection, ensuring a hearty start to the day. Minor critiques include the limited drink choices and the coffee machine equipment needing improvement.
Dinner experiences are varied with generous portions and friendly staff receiving positive remarks. Vegetarian meals are particularly noted, although some guests feel the quality-to-price ratio could be better. Suggestions to either bring personal food or dine outside highlight some dissatisfaction with the current offerings.
The accommodations at Chilan Hotel range from comfortable and clean to having notable cleanliness and maintenance issues. Positive feedback highlights the cozy, warm cabins that offer comfort and beautiful surroundings. Spacious rooms with needed amenities like air conditioning and dehumidifiers add to the pleasant stay. However, some rooms face issues like dust, mustiness, outdated equipment and unappealing views.
Cleanliness across the hotel is a critical area needing improvement with frequent mentions of dusty furniture, dirty air conditioning filters and moldy bathrooms. The presence of previous occupants' personal items in rooms suggests a need for more thorough cleaning.
Despite these drawbacks, the hotel's staff stands out for their friendliness, enthusiasm and helpfulness. Employee attentiveness makes guests feel genuinely welcomed and cared for, significantly enhancing the overall experience. Quick problem resolutions and overall positive interactions with the staff underscore their commitment to excellent service, although there is room for improvement in some areas of staff conduct and cleaning thoroughness.
Overall, Chilan Hotel offers a picturesque and serene getaway with commendable service and strong breakfast offerings, but it could benefit from addressing cleanliness and some dining quality issues.
Hotel with EV Charging Stations
This hotel is included in this list because it offers EV charging facilities for guests.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
3-Star Hotel
Guest Reviews
Nestled amidst mountains and streams, Chilan Hotel enjoys an undeniably excellent location, perfectly suited for nature lovers. The area boasts fresh air and an abundance of greenery, promising a tranquil stay. Guests particularly appreciate the beautiful views, ranging from river valleys to cherry blossoms in bloom, all enhancing the serene environment. The proximity to attractions like Victoria Peak and the Qilan Sacred Tree Park further adds to its appeal, making it a convenient choice for travelers looking to explore. The cabins are noted for their cleanliness and comfort, providing a cozy retreat. Visitors also enjoy a decent breakfast with picturesque surroundings and evening performances that add a delightful touch to their stay. Despite minor cleanliness issues outside some cabins, the overall environmental beauty and rich ecological surroundings, including the morning calls of monkeys, leave a lasting impression. The hotel’s accessibility, being just an hour from Yilan City and near the Taiping Mountain Forest Recreation Area, makes it a preferred destination for a peaceful and scenic getaway.
Chilan Hotel's breakfast receives generally positive reviews from guests. Many describe the breakfast as delicious and plentiful, featuring a variety of options that cater to different tastes, including fresh vegetables and an impressive salad selection. The breakfast buffet stands out with its wide spread, including vegan-friendly dishes and both Western and Chinese options, offering a rich and hearty start to the day.
While some note that the breakfast options are acceptable or simple, they also mention that it is filling enough. A few find the breakfast to be lavish and abundant with specific praise for items like the dumplings. Guests appreciate the freshness of the vegetables and the overall variety of food available. However, there are minor remarks suggesting that the coffee machine equipment could be improved and the choice of drinks is not very extensive. Overall, Chilan Hotel provides a satisfying breakfast experience that leaves most guests pleased.
The dinner experience at Chilan Hotel generally presents a mixed bag of reviews. Many guests appreciated the generous portion sizes, noting that a single meal was sufficient for sharing. Some found the dinner set to be delicious and highlighted the vegetarian dinner as fantastic. The restaurant staff in the morning received praise for their friendliness and kindness.
However, there are several areas for improvement. Many guests felt that the food was not very tasty and found the prices to be quite high for the quality offered. Some suggested that it might be better to bring one's own food or dine outside. While there are positive mentions of meal abundance and specific dishes like the oily chicken, overall, guests felt that the meal packages could be enhanced and that the quality-to-price ratio was lacking.
Chilan Hotel offers a range of accommodations that have received mixed reviews from guests. On a positive note, many guests have found the rooms comfortable, warm and clean. Particularly, the cabins are praised for their tidy interiors, comfortable heating and cleanliness, all contributing to an enjoyable stay. The blooming cherry blossoms in the surrounding park enhance the overall experience, providing a picturesque environment. Some guests also appreciated the spacious rooms equipped with air conditioning and dehumidifiers for added comfort.
However, several reviews have pointed out issues with cleanliness and maintenance. Some rooms were described as not very clean, dusty and musty with a damp atmosphere and old equipment. Additionally, the loud motor of the air conditioning unit was a notable disturbance for some. Room views varied significantly with some guests disappointed by windows facing dirt walls instead of more scenic vistas.
Despite these drawbacks, the location of the cabins and rooms was often highlighted positively, making it a convenient choice for travelers. While there were occasional complaints about the small size of the bathrooms, the overall room size and the exact representation in photos were generally appreciated by guests.
Chilan Hotel, while offering a charming setting with its cozy cabins and beautiful park surroundings, faces significant challenges with cleanliness that detract from the overall guest experience. Many reviews highlight that the general cleanliness of the rooms and bathrooms requires notable improvement. Guests frequently mention instances of dust under furniture, dirt behind bathroom doors and dirty air conditioning filters. The state of the bathrooms, in particular, seems to be a recurring issue with reports of moldy walls, yellowed and moldy shower curtains and unattended areas between beds and walls. Some guests even found personal items from previous occupants, such as toys, slippers and used skincare products, indicating a lack of thorough cleaning. While the hotel's friendly staff and pleasant breakfast provide some redeeming qualities, the numerous cleanliness issues call for immediate attention to ensure a more comfortable stay for guests.
Chilan Hotel boasts a consistently friendly and caring staff, particularly noted in the diner where they provide excellent service. Guests frequently praised the front desk staff for their enthusiastic and welcoming demeanor. Across various areas of the hotel, including the restaurant and general service staff, the consensus is that the employees display a positive attitude and attentiveness, making guests feel genuinely cared for.
Most of the interactions guests had with the staff were reported to be very pleasant with many highlighting the kindness and enthusiasm of the employees. The staff's friendliness is a recurring theme and numerous reviewers mentioned the attentive and helpful nature of the personnel. Instances of quick problem resolution, such as promptly changing rooms, were also appreciated.
However, there are minor points of feedback suggesting that room cleaning could be a bit more thorough and mentioning the presence of male reception staff in the women's hot spring area, indicating a potential area for improvement. Similarly, while the majority view the service attitude positively, some feel there is room for enhancement in the approach of the restaurant and front desk staff.
Overall, the dedicated and friendly staff at Chilan Hotel contribute significantly to creating a welcoming atmosphere for its guests.
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Location
Breakfast
While some note that the breakfast options are acceptable or simple, they also mention that it is filling enough. A few find the breakfast to be lavish and abundant with specific praise for items like the dumplings. Guests appreciate the freshness of the vegetables and the overall variety of food available. However, there are minor remarks suggesting that the coffee machine equipment could be improved and the choice of drinks is not very extensive. Overall, Chilan Hotel provides a satisfying breakfast experience that leaves most guests pleased.
Dinner
However, there are several areas for improvement. Many guests felt that the food was not very tasty and found the prices to be quite high for the quality offered. Some suggested that it might be better to bring one's own food or dine outside. While there are positive mentions of meal abundance and specific dishes like the oily chicken, overall, guests felt that the meal packages could be enhanced and that the quality-to-price ratio was lacking.
Rooms
However, several reviews have pointed out issues with cleanliness and maintenance. Some rooms were described as not very clean, dusty and musty with a damp atmosphere and old equipment. Additionally, the loud motor of the air conditioning unit was a notable disturbance for some. Room views varied significantly with some guests disappointed by windows facing dirt walls instead of more scenic vistas.
Despite these drawbacks, the location of the cabins and rooms was often highlighted positively, making it a convenient choice for travelers. While there were occasional complaints about the small size of the bathrooms, the overall room size and the exact representation in photos were generally appreciated by guests.
Cleanliness
Staff
Most of the interactions guests had with the staff were reported to be very pleasant with many highlighting the kindness and enthusiasm of the employees. The staff's friendliness is a recurring theme and numerous reviewers mentioned the attentive and helpful nature of the personnel. Instances of quick problem resolution, such as promptly changing rooms, were also appreciated.
However, there are minor points of feedback suggesting that room cleaning could be a bit more thorough and mentioning the presence of male reception staff in the women's hot spring area, indicating a potential area for improvement. Similarly, while the majority view the service attitude positively, some feel there is room for enhancement in the approach of the restaurant and front desk staff.
Overall, the dedicated and friendly staff at Chilan Hotel contribute significantly to creating a welcoming atmosphere for its guests.
No, Chilan Hotel doesn't have any pool.
No, a spa isn't available at Chilan Hotel.
No, Chilan Hotel doesn't allow dogs.
Yes, parking facilities are available at Chilan Hotel.
No, Chilan Hotel doesn't have a gym.
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