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Summary of reviewsHotel Cloud Riverside is celebrated for its prime location along the Tamsui River, offering scenic views of Guanyin Mountain and easy access to public transportation, including the Hongshulin MRT Station. Guests appreciate the blend of tranquil natural beauty with convenience to urban amenities, making it a favorable choice for those looking to explore local attractions while enjoying a serene retreat.
The hotel's breakfast receives predominantly positive feedback with guests enjoying the abundant and delicious offerings of both Chinese and Western varieties. While some criticism exists concerning the lack of variety and specific dietary options, the overall consensus is that the breakfast provides good value with fresh ingredients and efficient service.
Rooms at Hotel Cloud Riverside are generally praised for their spaciousness, cleanliness and comfort, enhanced by panoramic views of the sea, mountains and river. Guests enjoy the floor-to-ceiling windows and in-room amenities like bathtubs. However, concerns about noisy air conditioning, inadequate noise insulation and occasional cleanliness issues like musty smells and dirty carpets suggest areas for improvement. Despite these points, the rooms' overall ambiance and the scenic views contribute positively to the guest experience.
Cleanliness is mostly applauded with guests finding the hotel environment tidy and the rooms well-maintained. Some reviews, however, highlight instances of insufficient cleaning, such as dust and dirty bathroom facilities, indicating a need for better deep cleaning practices.
The staff receives consistent praise for their exceptional friendliness, responsiveness and attentive service. Guests appreciate the helpful assistance from the front desk, housekeeping and other staff members who often go out of their way to enhance the guest experience, making the hotel stand out for its hospitality.
The hotel's wifi service has mixed reviews with some guests experiencing poor coverage and slow speeds, while others note improvement in larger rooms. Despite these issues, other aspects of the hotel generally earn positive remarks.
Families find Hotel Cloud Riverside accommodating with spacious family rooms and thoughtful amenities like washing machines and dryers. The staff's high-quality service to families is also commended, although some inconvenience is noted due to the lack of facilities for very young children and small elevators.
The beds receive mixed feedback; while many guests find them comfortable, some note inconsistencies in bed comfort and size. Specific configurations like joined single beds occasionally result in discomfort.
Business travelers provide varied reviews, appreciating the overall hotel experience but noting areas where business services could be improved, such as the absence of a fax machine and English invoices. Reasonable room upgrades could enhance appeal to this segment.
In summary, Hotel Cloud Riverside provides a mostly positive experience with its prime location, scenic views, friendly staff and comfortable rooms, although certain areas like breakfast variety, room maintenance and wifi connectivity could benefit from improvements.
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