Amazon Plaza Hotel
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Summary of reviewsThe Amazon Plaza Hotel in Cuiabá is favorably reviewed for its prime central location, which positions guests conveniently close to an array of restaurants, shopping centers and major attractions. The hotel offers easy access to downtown services and notable spots like the Arena Pantanal stadium, making it a suitable choice for both business and leisure travelers.
Guests are particularly pleased with the comfortable accommodations and the friendly, helpful staff. The rooms, generally described as spacious, clean and well-decorated, feature large and comfortable beds with quality linens that contribute to a restful stay. Many rooms provide a quiet environment and pleasant views of the city, enhancing the overall relaxing experience.
The breakfast at Amazon Plaza Hotel is a standout feature, frequently praised for its variety and quality. Guests enjoy a well-varied and delicious breakfast offering, often next to the pool, in a pleasant ambiance with excellent service. Fresh fruits, freshly ground coffee and diverse selections are highlights, making breakfast an essential part of the positive guest experience.
The hotel's dinner offerings also receive positive remarks with guests enjoying diverse and delicious dishes in a pleasant restaurant atmosphere. The combination of indoor and outdoor dining options adds to the enjoyable experience. Though some diners point out high prices and occasional service inconsistencies, the overall quality of food and service leaves a good impression.
The hotel's pool area is another attribute appreciated by guests. The beautiful, well-maintained pool connected to a waterfall provides a serene environment perfect for families and relaxation. Despite minor issues with cleanliness and privacy, the pool area remains a favored spot for many visitors.
However, not all reviews are glowing. Some guests note the need for updates and repairs in the older rooms and public areas. Issues such as outdated furniture, poor soundproofing and malfunctioning amenities occasionally detract from the experience. The gym also sees criticism for its outdated and broken equipment, indicating a need for significant maintenance.
Wi-Fi service receives mixed reviews; while some guests find it reliable, others face connectivity issues and signal problems. Additionally, feedback about cleanliness is generally positive, although there are reports of inconsistencies and areas that require more attention.
Parking is secure and ample but comes with an added fee, which some guests find to be quite high. Despite this, the overall security and convenience are satisfactory.
Overall, the Amazon Plaza Hotel combines an exceptional location with good amenities and service, making it a recommended stay for visitors in Cuiabá. While there are areas needing improvement, particularly regarding room updates and Wi-Fi service, the hotel's strengths in location, dining and staff hospitality significantly enhance the guest experience.
Categories
Guests are particularly pleased with the comfortable accommodations and the friendly, helpful staff. The rooms, generally described as spacious, clean and well-decorated, feature large and comfortable beds with quality linens that contribute to a restful stay. Many rooms provide a quiet environment and pleasant views of the city, enhancing the overall relaxing experience.
The breakfast at Amazon Plaza Hotel is a standout feature, frequently praised for its variety and quality. Guests enjoy a well-varied and delicious breakfast offering, often next to the pool, in a pleasant ambiance with excellent service. Fresh fruits, freshly ground coffee and diverse selections are highlights, making breakfast an essential part of the positive guest experience.
The hotel's dinner offerings also receive positive remarks with guests enjoying diverse and delicious dishes in a pleasant restaurant atmosphere. The combination of indoor and outdoor dining options adds to the enjoyable experience. Though some diners point out high prices and occasional service inconsistencies, the overall quality of food and service leaves a good impression.
The hotel's pool area is another attribute appreciated by guests. The beautiful, well-maintained pool connected to a waterfall provides a serene environment perfect for families and relaxation. Despite minor issues with cleanliness and privacy, the pool area remains a favored spot for many visitors.
However, not all reviews are glowing. Some guests note the need for updates and repairs in the older rooms and public areas. Issues such as outdated furniture, poor soundproofing and malfunctioning amenities occasionally detract from the experience. The gym also sees criticism for its outdated and broken equipment, indicating a need for significant maintenance.
Wi-Fi service receives mixed reviews; while some guests find it reliable, others face connectivity issues and signal problems. Additionally, feedback about cleanliness is generally positive, although there are reports of inconsistencies and areas that require more attention.
Parking is secure and ample but comes with an added fee, which some guests find to be quite high. Despite this, the overall security and convenience are satisfactory.
Overall, the Amazon Plaza Hotel combines an exceptional location with good amenities and service, making it a recommended stay for visitors in Cuiabá. While there are areas needing improvement, particularly regarding room updates and Wi-Fi service, the hotel's strengths in location, dining and staff hospitality significantly enhance the guest experience.
Family Friendly Hotel
The Amazon Plaza Hotel is a good option, providing a variety of amenities that cater to families. Its central location makes it easy to access family-friendly attractions.
Dog Friendly Hotel
This hotel is located in the heart of Cuiabá and offers amenities such as an outdoor pool, room service, a restaurant, and a fitness center. It also provides pet-friendly rooms and car rentals, making it convenient for guests traveling with dogs. It offers parking and city views.
Do you accept dogs in all rooms?
Yes
Yes
Is there an extra charge?
Yes, R$ 65,00 per night
Yes, R$ 65,00 per night
Should the dog owner notify you before checking in?
Yes, During the booking process
Show more...Yes, During the booking process
Hotel with Swimming Pool
Offers a great outdoor area with a garden and pool. Provides superb breakfast and is located in a safe neighborhood close to downtown entertainment and grocery stores.
Outdoor Pool
Location of the pool: Outdoor pool
Is it a pool of special type?
Piscina com cascata
In the pool there is also:
Show more... an area designated for children
Business Hotel
Located in the heart of Cuiabá, this hotel is close to Praca Ipiranga. It provides a comfortable and convenient base for business activities.
Hotel with Parking
This hotel in downtown Cuiabá includes private parking. It is a 4-star hotel with facilities such as a swimming pool and gym.
Location of parking spaces:
Outdoors, covered (inside the premises).
Number of parking spaces reserved for people with disabilities: 1
Self parking or valet parking?
Show more... Valet parking: Guests' vehicles are parked for them.
Hotel with Gym
This hotel features an outdoor pool and a fitness center. It offers a convenient location in Central North Cuiabá. The fitness center and pool provide guests with options for exercise and relaxation.
Gym equipment:
Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc. Number: 2
Exercise machine(s) - Multi exercise station(s) - Special-purpose exercise device(s) - etc. Number: 1
Training bench(es) - Dumbbell sets - Barbell sets - Kettlebells - etc.
Cost for using the gym: JÁ INCLUSO NA DIÁRIA
Gym opening hours: 06:00 - 22:00
Show more...4-Star Hotel
This hotel is conveniently located in downtown Cuiabá, near shops and restaurants. It features comfortable rooms and essential amenities for a pleasant stay.
Hotel with Outdoor Pool
Features an outdoor pool and is conveniently located in downtown Cuiabá, providing easy access to shops and restaurants. The Indian-themed decor adds a unique touch.
Hotel Taking Steps Towards Sustainability
Accessible Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
No
Show more...No
Guest Reviews
Located in the heart of Cuiabá, the Amazon Plaza Hotel has received high praise for its prime central location. Guests consistently highlight its convenience, noting its proximity to a variety of restaurants, shopping centers and major attractions. Whether staying for business or leisure, the easy access to downtown services and entertainment hubs makes it an ideal choice.
The hotel's strategic location ensures that many of Cuiabá's main tourist spots are within walking distance and it's just a short drive from key venues like the Arena Pantanal stadium. The surroundings include numerous dining options, malls, clinics and supermarkets, providing guests with plenty of choices right at their doorstep.
Additionally, guests appreciate the comfortable accommodations and friendly, helpful staff. Reviews frequently mention the excellent breakfast with a diverse selection, clean and well-decorated rooms and pleasant leisure areas, including a beautiful pool. Despite being centrally located, many rooms remain quiet and offer great views of the city, adding to the overall relaxing experience.
Overall, the Amazon Plaza Hotel combines an exceptional location with good amenities and service, making it a recommended stay for those visiting Cuiabá.
The breakfast experience at Amazon Plaza Hotel receives overwhelmingly positive feedback from guests. Many describe it as excellent, well-varied and delicious, often emphasizing the sheer variety and quality of the options available. Fresh fruits, diverse selections, freshly made tapioca and an inviting ambiance, sometimes next to the pool, enhance the dining experience.
Guests frequently highlight the wonderful atmosphere during breakfast, complemented by great service from the friendly and attentive staff. Some specific notes of delight include the availability of freshly ground coffee and a pleasant outdoor seating area. Many reviews accentuate the breakfast's completeness and richness, describing it as extraordinary, impeccable and even fit for the gods.
Despite the high praise, a few guests mention areas needing improvement, such as waiting times for services like the toaster, limited vegan options and occasional overcrowding. There are remarks about the need for better management during peak times and a handful highlight issues like sour juice or not enough variety on certain days.
Overall, the breakfast is a major highlight for guests staying at Amazon Plaza Hotel, often contributing significantly to the enjoyment of their stay.
When it comes to having dinner at the Amazon Plaza Hotel, guests often rave about their experiences. Many find themselves reminiscing about mouth-watering meals and delicious dishes served at the hotel's restaurant. The breakfast and dinner offerings consistently receive high praise for their variety and taste, making it a pleasurable dining experience overall.
Diners frequently highlight the very good options available, which cater to diverse palates, including standout dishes like sun-dried meat with plantain casserole and a delectable three-chocolate pie. The atmosphere at the restaurant is described as very good, providing a comfortable backdrop for enjoying meals. The indoor and outdoor bar/restaurant area adds to this pleasant experience, offering drinks and scrumptious food with impeccable service.
However, there are a few less favorable points worth noting. The restaurant prices are considered high by some guests, leading a few to opt for alternative dining solutions. Service at the bar has occasionally been criticized with reports of poorly trained employees and instances of rude behavior. The restaurant's operating hours may also be restrictive, closing earlier than expected on some days and being unavailable during a portion of lunchtime.
While some guests experienced delays in their meal deliveries and occasional menu item unavailability, the majority still commend the restaurant's food quality and timeliness. Special junina food tables and well-prepared dishes have left a lasting impression on many visitors.
Despite a few hiccups, the overall dining experience at Amazon Plaza Hotel remains largely positive, making it a notable feature of any stay there.
The reviews for the Amazon Plaza Hotel paint a mixed picture, focusing heavily on the condition and comfort of the rooms. On the positive side, many guests praised the spaciousness and cleanliness of the rooms. Terms like spacious, clean and comfortable frequently appeared with guests appreciating the large rooms, comfortable beds and good quality sheets and pillows. The hotel also scored points for having well-decorated, cozy rooms and a quiet, pleasant atmosphere.
However, several reviews indicated the hotel's need for updates and repairs. Many guests found the rooms to be old and in desperate need of renovation with specifics highlighting old furniture, dim lighting and poor soundproofing. Reports of outdated and malfunctioning amenities, such as noisy air conditioning units and non-functional room cards, were common. Some guests also noted cleanliness issues, from minor inconveniences like dust and mold to more serious problems like cockroaches and bad smells.
The disparity between the old and new wings of the hotel was notable. Guests seemed to prefer the newer rooms, describing them as well-decorated and better maintained. Conversely, the older rooms were frequently criticized for being outdated and less clean. The hotel's location and breakfast generally received positive remarks, which made a significant difference for many visitors.
Though the Amazon Plaza Hotel offers large, comfortable and clean rooms with good potential in its newer facilities, the outdated rooms and maintenance issues suggest that it could benefit from a thorough renovation to improve guest satisfaction.
Visitors to the Amazon Plaza Hotel have frequently praised the comfort of the beds. Many guests found the beds and pillows exceedingly comfortable, often describing them as cozy and excellent. The large, king-size beds were highlighted for their size and the quality of sleep they provided. Cleanliness of the bed linens and the overall comfort were recurrent themes with numerous mentions of the excellent quality bedding and clean, fresh sheets. The inclusion of extra pillows and blankets added to the overall comfort.
Guests enjoyed the firm mattresses and touted the beds as the best aspect of their stay. Even when other room aspects were mentioned, the comfort of the beds stood out prominently. Some found the beds incredibly soft and comforting, emphasizing a luxurious experience. The additional amenities such as spacious rooms and good quality bedding further added to the positive experience.
Despite a few mentions of softer mattresses and occasional issues like bed arrangement or room size, the consensus remained overwhelmingly positive. The term "super comfortable" appeared frequently and the beds were often called wonderful, amazing and delicious. Overall, Amazon Plaza Hotel provides a sleep experience that significantly enhances guest satisfaction.
The Amazon Plaza Hotel has garnered mixed reviews regarding its cleanliness with a notable emphasis on positive experiences. Many guests have praised the hotel for its excellent and impeccable cleanliness, often highlighting the well-maintained and organized environments. The clean and spacious rooms are frequently mentioned with several reviews lauding the fresh sheets, clean bathrooms and overall pleasant atmosphere. The hotel's staff also receives praise for their attentiveness and friendliness, adding to the guests' satisfaction.
However, some aspects of cleanliness seem to fall short of expectations for a number of guests. Specific areas of concern include the bathrooms, where issues such as dirty drains and inadequately cleaned fixtures were noted. There were also isolated reports of smelly rooms and inconsistent cleaning standards on certain days. The need for bathroom and bedroom renovations was highlighted, alongside mentions of cleaning irregularities in older rooms and public areas like dirty elevators and a pool in need of cleaning.
Overall, while the Amazon Plaza Hotel is frequently recognized for its clean and tidy appearance, there's an evident necessity for improvement in specific areas to meet the higher cleanliness standards consistently across all accommodations.
The staff at Amazon Plaza Hotel generally receive high praise for their politeness, attentiveness and helpful nature. Guests frequently mention the friendly demeanor and professionalism of the employees, particularly highlighting the efficient concierge services and the great team in the reception and breakfast areas. The valet service also stands out for its commendable performance. Many appreciated the warm and welcoming atmosphere created by the staff, which contributed positively to their overall experience.
However, there are mixed reviews regarding the consistency of service. While many guests had pleasant interactions, others noted a somewhat indifferent or cold attitude from certain staff members. There were instances where some guests felt the reception was not always accommodating or friendly and reports of unprepared or poorly trained employees were noted. The effectiveness of the staff appears to vary with younger members and night staff sometimes lacking in readiness and engagement.
Despite these occasional shortcomings, the majority of guests found the staff to be very supportive, courteous and committed to solving problems, making their stay enjoyable. The exceptional service in common areas like the restaurant and bar, combined with an overall pleasant hospitality, seems to leave a lasting positive impression on many visitors.
Guests have had mixed experiences with the Wi-Fi at the Amazon Plaza Hotel. On the positive side, several visitors noted that the Wi-Fi works well and highlighted both the good Wi-Fi signal and internet access in the rooms. Some guests also appreciated the free Wi-Fi provided by the hotel.
However, many guests encountered issues with the Wi-Fi, describing it as inconsistent and needing improvement. Complaints included the Wi-Fi not working in the rooms, lack of Wi-Fi signal and issues with the Wi-Fi password not being readily available or provided. A few reviews mentioned signal issues and a need for an upgrade to the internet service. Additionally, there was commentary about terrible internet and difficulty connecting to the Wi-Fi. Instructions regarding Wi-Fi usage were also found to be lacking by some guests.
Overall, while some guests had a satisfactory experience with the Wi-Fi, others experienced significant issues that suggest room for improvement in the hotel's internet services.
The gym at Amazon Plaza Hotel receives mixed reviews with a predominant need for improvements. While it's noted that the facility is clean, many guests indicate the equipment is old, broken and in urgent need of repair or replacement, particularly the treadmill and TV. The gym's condition is described as poor, outdated and unsatisfactory with reports of holes in the ceiling plaster. Despite its presence and decent size, the gym clearly requires significant maintenance and renovation to meet guests' expectations and ensure a satisfactory workout experience.
The Amazon Plaza Hotel boasts an attractive and inviting pool area, frequently described as pleasant, beautiful and well-maintained. The pool is connected to a waterfall, enhancing the serene atmosphere. Guests appreciate the cozy outdoor environment next to the pool and bar, which is perfect for breakfast and happy hour.
The atmosphere around the pool is relaxed with plenty of greenery providing shade and an Amazonian feel. It is well-suited for kids and families, offering a cozy space for relaxation. The poolside breakfast options are varied and the bar service is excellent.
Despite the generally positive feedback, a few guests noted concerns about the pool's cleanliness, mentioning leaves and a dirty appearance on some occasions. Privacy around the pool area is limited as it is overlooked by reception and is situated close to the dining area. Some visitors also felt that the pool appeared larger in photos than in reality and suggested it could benefit from heating to enhance comfort.
Overall, the pool at Amazon Plaza Hotel provides a pleasant experience with ample amenities, ideal for both relaxation and family activities, despite minor issues with privacy and cleanliness.
The Amazon Plaza Hotel offers a variety of parking amenities that come with certain considerations. The parking is organized and secure, providing both convenience and peace of mind for guests. Many reviews appreciate the ample parking available on-site, highlighting its great location near the beach with street parking also accessible.
However, the primary concern raised by guests is the additional fee for parking, which some found to be quite high. Charges range from 15 to 40 reais per day and this cost is not typically included in the room rate, requiring separate payment. Guests have noted the additional expense without prior notice as a downside. Despite some frustrations over the extra charge, the overall consensus suggests that the hotel's parking facilities are satisfactory in terms of space and security, though the added expense does pose a consideration for potential visitors.
The Amazon Plaza Hotel presents itself as a strong contender in terms of value and cost-benefit. Guests have highlighted the reasonable prices and clean facilities, making it a cost-effective choice for travelers. The hotel structure and service generally receive positive marks with some praising it as an excellent and exceptional experience deserving of a four-star rating.
However, there are recurring comments about the hotel not fully meeting four-star standards. Several reviews mention the need for renovations and updating of facilities, noting that the hotel's current condition doesn't match the images on the website. Additionally, the limited TV channels and charges for services and items have been pointed out as drawbacks, aligning with other comments suggesting the hotel falls short of the four-star classification based on various standards.
Overall, while the Amazon Plaza Hotel offers a reliable and worthwhile experience for its price range, some guests feel that it doesn't completely align with the expectations of a four-star establishment.
The Amazon Plaza Hotel has garnered positive feedback from business travelers overall, highlighting its suitability for business purposes. Guests generally found the location convenient and appreciated the quality service and helpful staff. The espresso served in the lobby was a particular favorite among visitors, adding a touch of comfort to their stay.
Accommodations were noted to have reliable Wi-Fi and comfortable chairs, contributing positively to guests' work routines, although there were some incidences of Wi-Fi connectivity issues that significantly affected work for certain individuals. The business center and facilities for online conferences were well-received, making the hotel a favorable choice for business meetings and conferences.
Despite a few drawbacks, such as an uncomfortable chair in the bedroom and occasional inconveniences with room card setups at the reception, the overall experience for business travelers seemed to be satisfactory. The hotel provided a good environment that many business guests found adequate for their needs, ensuring that essential business services were valued and prominently featured in their stay.
The Amazon Plaza Hotel offers a mixed experience regarding accessibility for guests with disabilities. While some rooms are comfortable and well-equipped with amenities like an iron and steamer, there are notable challenges in fully accessing all areas. The hotel includes accessible wings and rooms, but several sections, including some that are separate from the reception, present barriers.
Issues such as elevators not reaching all floors and the necessity to use emergency stairs for access can make movement within the hotel somewhat cumbersome. Though the property's maintenance is current and secure parking is accessible, the hotel's overall logistics and design for accessibility could use improvement. The new area of the hotel, in particular, has been noted for poor accessibility, requiring attention to ramps and better architectural planning.
Despite these concerns, the accessible aspects of the hotel, like secure parking and the overall comfort of accessible rooms, provide a decent stay for those with mobility challenges. More attention to detailed accessibility planning could significantly enhance the experience.
The Amazon Plaza Hotel features a beautifully maintained outdoor pool area that has received numerous positive remarks from guests. The pool itself is described as nice, lovely and very inviting, making it a pleasant spot for relaxation. The setting is complemented by a well-ornamented entrance hall, contributing to the overall charm of the area.
Families will find the pool especially great for kids, while adult visitors can enjoy additional amenities such as the bar service available poolside. Despite the pool's undeniable allure, some guests noted that the water can be quite cold, suggesting that a heater might enhance the experience. Additionally, a few reviews mentioned the proximity of the pool to the dining area, which may not appeal to everyone.
Overall, the outdoor pool area at the Amazon Plaza Hotel stands out as a wonderful and inviting feature that enhances the guest experience.
The Amazon Plaza Hotel offers a pet-friendly experience, allowing guests to bring their pets for an additional charge. The fee for pet accommodation is 80 Reais per day, which some may find relatively high. However, guests have cited the acceptance of pets as a significant advantage, enhancing their stay at the hotel. The hotel has specific policies that guests must comply with, including restrictions on barking dogs. Helpful staff and good cocktails further contribute to a pleasant experience for both guests and their furry companions. Overall, the hotel provides a welcoming environment for pets, making it a favorable option for those traveling with animals.
Location Show Map
Location
The hotel's strategic location ensures that many of Cuiabá's main tourist spots are within walking distance and it's just a short drive from key venues like the Arena Pantanal stadium. The surroundings include numerous dining options, malls, clinics and supermarkets, providing guests with plenty of choices right at their doorstep.
Additionally, guests appreciate the comfortable accommodations and friendly, helpful staff. Reviews frequently mention the excellent breakfast with a diverse selection, clean and well-decorated rooms and pleasant leisure areas, including a beautiful pool. Despite being centrally located, many rooms remain quiet and offer great views of the city, adding to the overall relaxing experience.
Overall, the Amazon Plaza Hotel combines an exceptional location with good amenities and service, making it a recommended stay for those visiting Cuiabá.
Breakfast
Guests frequently highlight the wonderful atmosphere during breakfast, complemented by great service from the friendly and attentive staff. Some specific notes of delight include the availability of freshly ground coffee and a pleasant outdoor seating area. Many reviews accentuate the breakfast's completeness and richness, describing it as extraordinary, impeccable and even fit for the gods.
Despite the high praise, a few guests mention areas needing improvement, such as waiting times for services like the toaster, limited vegan options and occasional overcrowding. There are remarks about the need for better management during peak times and a handful highlight issues like sour juice or not enough variety on certain days.
Overall, the breakfast is a major highlight for guests staying at Amazon Plaza Hotel, often contributing significantly to the enjoyment of their stay.
Dinner
Diners frequently highlight the very good options available, which cater to diverse palates, including standout dishes like sun-dried meat with plantain casserole and a delectable three-chocolate pie. The atmosphere at the restaurant is described as very good, providing a comfortable backdrop for enjoying meals. The indoor and outdoor bar/restaurant area adds to this pleasant experience, offering drinks and scrumptious food with impeccable service.
However, there are a few less favorable points worth noting. The restaurant prices are considered high by some guests, leading a few to opt for alternative dining solutions. Service at the bar has occasionally been criticized with reports of poorly trained employees and instances of rude behavior. The restaurant's operating hours may also be restrictive, closing earlier than expected on some days and being unavailable during a portion of lunchtime.
While some guests experienced delays in their meal deliveries and occasional menu item unavailability, the majority still commend the restaurant's food quality and timeliness. Special junina food tables and well-prepared dishes have left a lasting impression on many visitors.
Despite a few hiccups, the overall dining experience at Amazon Plaza Hotel remains largely positive, making it a notable feature of any stay there.
Rooms
However, several reviews indicated the hotel's need for updates and repairs. Many guests found the rooms to be old and in desperate need of renovation with specifics highlighting old furniture, dim lighting and poor soundproofing. Reports of outdated and malfunctioning amenities, such as noisy air conditioning units and non-functional room cards, were common. Some guests also noted cleanliness issues, from minor inconveniences like dust and mold to more serious problems like cockroaches and bad smells.
The disparity between the old and new wings of the hotel was notable. Guests seemed to prefer the newer rooms, describing them as well-decorated and better maintained. Conversely, the older rooms were frequently criticized for being outdated and less clean. The hotel's location and breakfast generally received positive remarks, which made a significant difference for many visitors.
Though the Amazon Plaza Hotel offers large, comfortable and clean rooms with good potential in its newer facilities, the outdated rooms and maintenance issues suggest that it could benefit from a thorough renovation to improve guest satisfaction.
Beds
Guests enjoyed the firm mattresses and touted the beds as the best aspect of their stay. Even when other room aspects were mentioned, the comfort of the beds stood out prominently. Some found the beds incredibly soft and comforting, emphasizing a luxurious experience. The additional amenities such as spacious rooms and good quality bedding further added to the positive experience.
Despite a few mentions of softer mattresses and occasional issues like bed arrangement or room size, the consensus remained overwhelmingly positive. The term "super comfortable" appeared frequently and the beds were often called wonderful, amazing and delicious. Overall, Amazon Plaza Hotel provides a sleep experience that significantly enhances guest satisfaction.
Cleanliness
However, some aspects of cleanliness seem to fall short of expectations for a number of guests. Specific areas of concern include the bathrooms, where issues such as dirty drains and inadequately cleaned fixtures were noted. There were also isolated reports of smelly rooms and inconsistent cleaning standards on certain days. The need for bathroom and bedroom renovations was highlighted, alongside mentions of cleaning irregularities in older rooms and public areas like dirty elevators and a pool in need of cleaning.
Overall, while the Amazon Plaza Hotel is frequently recognized for its clean and tidy appearance, there's an evident necessity for improvement in specific areas to meet the higher cleanliness standards consistently across all accommodations.
Staff
However, there are mixed reviews regarding the consistency of service. While many guests had pleasant interactions, others noted a somewhat indifferent or cold attitude from certain staff members. There were instances where some guests felt the reception was not always accommodating or friendly and reports of unprepared or poorly trained employees were noted. The effectiveness of the staff appears to vary with younger members and night staff sometimes lacking in readiness and engagement.
Despite these occasional shortcomings, the majority of guests found the staff to be very supportive, courteous and committed to solving problems, making their stay enjoyable. The exceptional service in common areas like the restaurant and bar, combined with an overall pleasant hospitality, seems to leave a lasting positive impression on many visitors.
Wi-Fi
However, many guests encountered issues with the Wi-Fi, describing it as inconsistent and needing improvement. Complaints included the Wi-Fi not working in the rooms, lack of Wi-Fi signal and issues with the Wi-Fi password not being readily available or provided. A few reviews mentioned signal issues and a need for an upgrade to the internet service. Additionally, there was commentary about terrible internet and difficulty connecting to the Wi-Fi. Instructions regarding Wi-Fi usage were also found to be lacking by some guests.
Overall, while some guests had a satisfactory experience with the Wi-Fi, others experienced significant issues that suggest room for improvement in the hotel's internet services.
Gym
Pool
The atmosphere around the pool is relaxed with plenty of greenery providing shade and an Amazonian feel. It is well-suited for kids and families, offering a cozy space for relaxation. The poolside breakfast options are varied and the bar service is excellent.
Despite the generally positive feedback, a few guests noted concerns about the pool's cleanliness, mentioning leaves and a dirty appearance on some occasions. Privacy around the pool area is limited as it is overlooked by reception and is situated close to the dining area. Some visitors also felt that the pool appeared larger in photos than in reality and suggested it could benefit from heating to enhance comfort.
Overall, the pool at Amazon Plaza Hotel provides a pleasant experience with ample amenities, ideal for both relaxation and family activities, despite minor issues with privacy and cleanliness.
Parking
However, the primary concern raised by guests is the additional fee for parking, which some found to be quite high. Charges range from 15 to 40 reais per day and this cost is not typically included in the room rate, requiring separate payment. Guests have noted the additional expense without prior notice as a downside. Despite some frustrations over the extra charge, the overall consensus suggests that the hotel's parking facilities are satisfactory in terms of space and security, though the added expense does pose a consideration for potential visitors.
4 Star
However, there are recurring comments about the hotel not fully meeting four-star standards. Several reviews mention the need for renovations and updating of facilities, noting that the hotel's current condition doesn't match the images on the website. Additionally, the limited TV channels and charges for services and items have been pointed out as drawbacks, aligning with other comments suggesting the hotel falls short of the four-star classification based on various standards.
Overall, while the Amazon Plaza Hotel offers a reliable and worthwhile experience for its price range, some guests feel that it doesn't completely align with the expectations of a four-star establishment.
Business
Accommodations were noted to have reliable Wi-Fi and comfortable chairs, contributing positively to guests' work routines, although there were some incidences of Wi-Fi connectivity issues that significantly affected work for certain individuals. The business center and facilities for online conferences were well-received, making the hotel a favorable choice for business meetings and conferences.
Despite a few drawbacks, such as an uncomfortable chair in the bedroom and occasional inconveniences with room card setups at the reception, the overall experience for business travelers seemed to be satisfactory. The hotel provided a good environment that many business guests found adequate for their needs, ensuring that essential business services were valued and prominently featured in their stay.
Accessible
Issues such as elevators not reaching all floors and the necessity to use emergency stairs for access can make movement within the hotel somewhat cumbersome. Though the property's maintenance is current and secure parking is accessible, the hotel's overall logistics and design for accessibility could use improvement. The new area of the hotel, in particular, has been noted for poor accessibility, requiring attention to ramps and better architectural planning.
Despite these concerns, the accessible aspects of the hotel, like secure parking and the overall comfort of accessible rooms, provide a decent stay for those with mobility challenges. More attention to detailed accessibility planning could significantly enhance the experience.
Outdoor Pool
Families will find the pool especially great for kids, while adult visitors can enjoy additional amenities such as the bar service available poolside. Despite the pool's undeniable allure, some guests noted that the water can be quite cold, suggesting that a heater might enhance the experience. Additionally, a few reviews mentioned the proximity of the pool to the dining area, which may not appeal to everyone.
Overall, the outdoor pool area at the Amazon Plaza Hotel stands out as a wonderful and inviting feature that enhances the guest experience.
Dog Friendly
Yes, Amazon Plaza Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Amazon Plaza Hotel.
Yes, Amazon Plaza Hotel welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Amazon Plaza Hotel. For more information, read the answers to the Parking questionnaire
Yes, Amazon Plaza Hotel has a gym. For more information, read the answers to the Gym questionnaire
Location Show Map
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