4-Star HotelSummary of reviews related to the '4 Star' categoryThe Crowne Plaza Milan - Malpensa Airport, part of IHG Hotels, receives mixed reviews regarding its four-star rating, facilities and services. There is a clear consensus that the hotel no longer meets the standards typically associated with a four-star rating. Many reviews highlight that the hotel is worn-out and in need of renovation with outdated and often broken fixtures. Guests often find damages in the rooms and complain about flooding after using the showers.
The proximity to the airport is a double-edged sword; while convenient for travelers, it results in significant noise disturbances due to inadequate sound insulation. This further detracts from the overall guest experience, leaving many questioning the hotel's four-star status. Though the hotel may have been a good address in its earlier days, it doesn't live up to current expectations.
Despite these concerns, the hotel manages to meet expectations during trade shows, thanks to some integrated facilities like kitchenettes. Nonetheless, the general sentiment remains that the hotel falls short of what a four-star establishment should offer.
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