Hotel Leonor de Aquitania

Cuenca 40.08074200, -2.12867600 , San Pedro, 60 (Show on Map)
8.3
Very Good


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Summary of reviewsHotel Leonor de Aquitania, nestled in the heart of Cuenca’s historic center, earns consistent acclaim for its prime location. Guests rave about its proximity to the main square, the cathedral, the iconic hanging houses and other major tourist attractions, making it an ideal base for exploring the old town. Scenic views from rooms, terraces and the nearby San Pablo bridge further enhance the appeal. Despite being centrally located, the hotel offers a tranquil and peaceful setting, providing a restful retreat after a day of sightseeing.

The hotel’s breakfast is another highlight with many guests praising it as excellent, plentiful and varied. The buffet includes hot and cold options, fresh fruit and even gluten-free and lactose-free alternatives, contributing to a positive dining experience. The quality of the food and the friendly, accommodating staff in the breakfast area are frequently commended, although some guests find the breakfast expensive and occasionally repetitive.

Dinner at Hotel Leonor de Aquitania receives mixed reviews, but positive feedback is abundant regarding the on-site restaurants’ excellent taste, presentation and reasonable pricing. Dishes such as the cheese platter, rosemary pork chop and local wines are particularly praised. The fantastic service and relaxing ambiance also contribute to a satisfactory dining experience. However, some guests express dissatisfaction with the food quality, availability and pricing at times.

Rooms at the hotel are noted for being spacious, cozy and often offering stunning views of Cuenca’s mountains and landscapes. Suites with large terraces are a particular favorite. Cleanliness is a strong point with rooms generally well-prepared and spotless upon arrival. However, some rooms need better maintenance and modernization with minor issues such as lighting and bathroom repairs occasionally mentioned. Despite these, the rooms' aesthetic charm and comfort are well-regarded, especially those with picturesque views.

The hotel's overall cleanliness impresses guests with facilities maintained to high standards. While some minor issues like dust accumulation or stained mattresses were reported occasionally, the housekeeping staff is praised for their professionalism, contributing to a welcoming and well-kept environment.

Guests frequently highlight the staff's exceptional warmth and professionalism. The team is noted for being attentive, courteous and helpful, enhancing the guest experience significantly. The personalized service from reception to dining services is especially appreciated with the staff often described as friendly and accommodating.

Families find Hotel Leonor de Aquitania particularly welcoming with spacious accommodations and thoughtful amenities catering specifically to their needs. The room setups are praised for being comfortable and spacious, offering an ideal stay for those traveling with children.

However, the hotel's complimentary WiFi receives mixed reviews with many guests experiencing weak or unstable connections, especially in rooms. The WiFi performs better in reception, indicating room for improvement in technical infrastructure.

In conclusion, Hotel Leonor de Aquitania stands out for its unbeatable location, rich historical atmosphere and welcoming environment. While there are areas for improvement, particularly in room maintenance and WiFi quality, the positive aspects make it a commendable choice for travelers seeking a comfortable and charming stay in Cuenca.
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Historic Hotel
Named after a historical figure, suggesting a theme or connection to the past. Located in Cuenca, a city known for its historical architecture and 'hanging houses'. Likely incorporates historical design elements and themes.

Hotel for Honeymoon
Overlooking the Huecar gorge, this hotel is housed in an 18th-century building in Cuenca's historic heart. It features a spa and comfortable rooms, some with views of the gorge, perfect for a relaxing and romantic stay.

Family Friendly Hotel
The hotel is highly recommended for family stays due to its welcoming environment, well-designed rooms, and thoughtful amenities that cater specifically to the needs of families with children. Breakfast receives high marks and caters well to family groups with its satisfactory and diverse options.

Dog Friendly Hotel
The hotel is pet-friendly and offers a spa, which can be a relaxing amenity for owners after walks with their dogs. It is housed in an 18th-century building in the historic heart of Cuenca and overlooks the Huecar gorge.

Business Hotel
This hotel has comfortable rooms equipped with air conditioning and free Wi-Fi, suitable for business trips. It also offers a wellness area with a Finnish sauna, Turkish bath, and fitness room.

Hotel with Parking
This hotel provides parking for guests, ensuring ease of access and convenience.

EV charging stations  


3-Star Hotel
The Hotel Leonor de Aquitania offers an authentic experience in a historic building with a spa. Its location is ideal for exploring the Cathedral and other attractions, making it a comfortable and convenient option.

Hotel with EV Charging Stations

Hotel with Spa

Hotel with Gym

Room Types
Double or Twin Room This heated room features free Wi-Fi, a TV, a minibar and a safe. The private bathroom includes free toiletries.

Single Room This heated room features free Wi-Fi, a TV, a minibar and a safe. The private bathroom includes free toiletries.

Suite This heated suite has a large terrace with stunning views of the Hoz de Cuenca. It features free Wi-Fi, a TV, a minibar and a safe, while the spacious bathroom includes a 2-person spa bath and free toiletries.

Double or Twin Room with View Offering fantastic views, this heated room features free Wi-Fi, a TV, a minibar and a safe. The private bathroom includes free toiletries.

Superior Double Room This double room features air conditioning, a hydromassage shower and minibar.

Double Room with Lounge The spacious double room has a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. The double room offers a wardrobe, a safe deposit box, a sofa, heating and a TV. The unit has 3 beds.

Superior Double Room with Mountain View This double room's special feature is the hot tub. The double room provides air conditioning, a minibar, a balcony with mountain views as well as a private bathroom featuring a bath. The unit offers 1 bed.

Duplex Quadruple Room The quadruple room features air conditioning, a wardrobe, as well as a private bathroom boasting a bath and a hairdryer. The unit has 3 beds.

Guest Reviews
8.3
Very Good
Location
Nestled in the heart of Cuenca's historic center, Hotel Leonor de Aquitania boasts an exceptional location that guests consistently rave about. Its central position places it mere steps away from the main square, the cathedral and the iconic hanging houses, making it an ideal base for exploring the old town's charming streets and cultural landmarks. Visitors are frequently drawn to the scenic views the hotel offers, whether from their rooms, terraces or the nearby San Pablo bridge. The convenience of proximity to major tourist attractions, restaurants and hiking spots adds to the hotel's appeal.

Parking, while sometimes incurring a fee, is easily accessible with options just across the street or free parking within a short walk, facilitating a hassle-free stay. Guests appreciate the historical atmosphere of the hotel, reflected in its traditional yet comfortable accommodations, which enhance the overall experience of being immersed in Cuenca's rich heritage. The quiet, tranquil setting despite its central positioning ensures a peaceful retreat after a day of sightseeing.

Overall, the Hotel Leonor de Aquitania’s unbeatable location, combined with its picturesque surroundings and proximity to key sites, makes it a top choice for those wanting to experience the essence of Cuenca from a prime vantage point.

Breakfast
Guests' experiences with breakfast at Hotel Leonor de Aquitania seem to vary, but overall there is a positive sentiment. Many highlight the breakfast as excellent, varied and plentiful with a selection of hot and cold options, fresh fruit and even gluten-free and lactose-free alternatives. Several reviewers describe it as spectacular with some calling it one of the best they've tried.

The quality of the food is generally praised and the buffet is noted for being very complete with offerings like cereals, pastries, cold cuts, scrambled eggs and a variety of breads and drinks. The breakfast area is described as clean and the staff are often mentioned as friendly and accommodating.

However, some guests find the breakfast expensive and feel it doesn't always offer good value for money. There are mentions of limited variety and the same options being presented daily. A few reviews note the breakfast as average or industrial with occasional issues like cold or dry bread.

Despite some mixed feelings regarding the cost and variety, most guests seem to enjoy the breakfast spread and appreciate the abundance and quality on offer. The convenient location and views of Cuenca enhance the dining experience and the service is generally well-regarded.

Dinner
Hotel Leonor de Aquitania offers a mixed dining experience that has garnered both praise and criticism from its guests. While some guests reported dissatisfaction with the dinner service timing and availability, noting the lack of food before 8:30 PM and occasional closures, others found the dining experience to be highly rewarding.

The on-site restaurants, including the highly recommended Raff San Pedro and Tempo, received acclaim for their top-tier taste, presentation and reasonable pricing. Many guests highlighted the exceptional quality of the dishes with particular mentions of the delicious cheese platter, rosemary pork chop, slow-cooked beef, paella and a variety of local wines. The in-house gastronomic restaurant was frequently praised for its fantastic food and was described as one of the best places to eat in town.

Service in the restaurant was generally noted to be fantastic with attentive and polite staff adding to the positive dining experience. The ambiance was also appreciated for being quiet and relaxing, contributing to the overall satisfaction of dining at the hotel. Guests were particularly delighted by the well-prepared and delightful meals, as well as the excellent value for money offered by the mid-priced restaurant.

However, there were mentions of some less favorable experiences as well: some guests found the food to be terrible and expensive, expressed disappointment in specific dishes like an inedible lamb kebab and noted discrepancies between menu descriptions and served dishes. The café and cafeteria sections received mixed reviews with several guests finding them overpriced and unsatisfactory.

In conclusion, while the dining experience at Hotel Leonor de Aquitania seems to attract a fair share of commendations for its excellent dishes, good value and pleasant service, potential guests should be aware of the variable service availability and occasional inconsistencies in food quality.

Rooms
At the Hotel Leonor de Aquitania, the consensus among guests is that the rooms are generally spacious, cozy and often offer stunning views of the surrounding area with many mentioning mountain views and vistas of Cuenca. Suites, in particular, are highlighted for their large terraces and exceptional views. In terms of comfort, many rooms feature large, comfortable beds, ample space and occasional whirlpool bathtubs, making them suitable for family stays or romantic getaways.

Cleanliness of the rooms is noted positively by several guests with reports of the rooms being well-prepared and spotless upon arrival. However, opinions on room maintenance and modernization vary. While some rooms have been recently renovated and feature modern amenities, others are described as outdated with some needing better maintenance and upgrades. Issues such as lighting and minor bathroom repairs were mentioned.

Several guests appreciated the room layouts, decor and the aesthetic charm of staying in a historic building. The simplicity and rustic style of some rooms were appreciated, along with the added comfort of modern furnishings in others. Despite some rooms being described as small or compact, they were often noted to be adequate and functional for their purpose.

Noise levels and room readiness also seemed to be points of contention. Some rooms faced the street and were reported to be noisy and there were occasions where rooms were not ready at the expected check-in time. Despite this, the general consensus is that the rooms at Hotel Leonor de Aquitania provide a comfortable and picturesque stay, especially if assigned a room with a view.

Overall, the hotel seems to leave a positive impression with its spacious, scenic and often charming rooms, though attention to maintenance and modernization in certain areas would enhance the guest experience.

Beds
The beds at Hotel Leonor de Aquitania receive mixed reviews. Many guests found the beds to be very comfortable with some praising the excellent quality of the bedding, supportive mattresses and cozy setups that provided a restful sleep. Numerous guests highlighted the comfort provided by the large, well-placed beds in the suite rooms, making for an inviting and relaxing stay.

However, some reviews pointed out issues with both the mattresses and pillows. While some guests found the mattresses to be soft and cozy, others complained about them being too hard, deteriorated or uncomfortable. Similarly, opinions on pillows varied; some praised their comfort, while others found them too thin, hard or lacking adequate filling.

Despite these mixed reviews, many guests still enjoyed a comfortable rest, particularly appreciating the larger beds and overall bed setup in their rooms. The hotel seems to offer both soft and firm mattress options, catering to different preferences but occasionally missing the mark for some guests due to inconsistency. The overall atmosphere and room arrangement, combined with quality bedding, left many visitors pleased with their stay at the hotel.

Cleanliness
Hotel Leonor de Aquitania regularly impresses guests with its cleanliness. Visitors frequently highlight the hotel's clean and well-maintained facilities, noting the high standards of hygiene upheld throughout the property. The rooms are often described as very clean, comfortable and relaxing and many appreciate the spotless and well-kept nature of the accommodations.

While some references point to dated appearances and isolated issues like dust accumulation, stained mattresses or dirty windows, the overall consensus from guests emphasizes the cleanliness across the board. Common areas, including bathrooms, hallways and terraces, are mentioned as being particularly clean with the housekeeping staff receiving praise for their professional and attentive service.

However, a few comments mention minor issues such as rust in the bathroom, hair scattered here and there and occasional lack of thorough cleaning under furniture. Despite these few drawbacks, guests generally appreciate the consistent effort to maintain cleanliness and many highlight the excellent condition of sheets, towels and room amenities.

The hotel's central location and spacious rooms with fantastic views also contribute to positive experiences, boosting the overall pleasant atmosphere. The staff is frequently described as friendly and attentive, adding to the welcoming environment. Although there are moments where the breakfast service and some facilities require more attention, the extensive positive remarks about cleanliness and comfort undeniably make Hotel Leonor de Aquitania a commendable choice for travelers seeking a well-kept and hospitable stay.

Staff
The staff at Hotel Leonor de Aquitania are frequently praised for their exceptional warmth and professionalism, creating a delightful and seamless experience for guests. Visitors often note how attentive, courteous and cheerful the team is, from the reception to dining services. There is a strong emphasis on personalized service with staff members frequently going above and beyond to meet guests' needs, whether through prompt assistance, helpful booking arrangements or providing useful guidance. Receptionists, in particular, receive accolades for their friendly and supportive demeanor, ensuring a smooth check-in process and making guests feel welcome. Dining staff also earn praise for their diligence and politeness. While a few reviews mentioned instances of unfriendliness or inefficiency, these are rare and the overwhelming sentiment highlights the team's customer-centric approach and cordial interactions. Overall, the staff's friendly and accommodating nature significantly enhances the hotel experience, making it a standout aspect of Hotel Leonor de Aquitania.

Wi-Fi
Hotel Leonor de Aquitania offers complimentary WiFi, which guests appreciate. However, the WiFi quality varies significantly throughout the hotel. While some internet connectivity is available, many visitors experience weak or unstable connections, particularly in their rooms. The WiFi often performs better in reception, suggesting the signal does not effectively reach the individual guest rooms. Several guests noted that the poor quality of the WiFi made it challenging for work or leisure use with some resorting to mobile data due to the hotel's insufficient coverage. Unfortunately, there were also comments about the unhelpfulness of staff regarding WiFi issues, indicating a need for improvement in both the technical infrastructure and customer service.

Spa
The spa at Hotel Leonor de Aquitania offers a mix of benefits and drawbacks according to guest reviews. While some guests appreciated the presence of an excellent masseuse and the convenience of direct access to the Raff restaurant via elevator, the overall experience was marred by several issues. The small size of the spa and the intermittent functionality of its facilities, such as saunas and the jacuzzi, significantly detracted from the experience. Additionally, the spa was not included in the room price and commanded an extra fee of €30 for only an hour of use. At times, the spa was unavailable or closed, further limiting its appeal. Despite these shortcomings, the mere possibility of a spa on-site was noted positively by some visitors.

Family
Hotel Leonor de Aquitania receives consistent praise for its family-friendly atmosphere, making it an ideal choice for those traveling with children. Many families found the accommodations notably comfortable and spacious. One of the standout features is the room setup, particularly the arrangements designed for groups of three or more—it often includes two separate spaces, which parents found especially beneficial when traveling with kids. Guests appreciated the additional bedding and generous space offered, which ensured everyone got a good night's rest.

The hotel's attention to cleanliness also did not go unnoticed, providing families with a cozy and hygienic environment. The spacious bathrooms were another highlight, allowing for easy movement even with children. Breakfast received high marks, catering well to family groups with its satisfactory and diverse options.

In summary, Hotel Leonor de Aquitania is highly recommended for family stays due to its welcoming environment, well-designed rooms and thoughtful amenities that cater specifically to the needs of families with children.

3 Star
Hotel Leonor de Aquitania, nestled in the historic center of Cuenca, presents itself as a three-star establishment. While opinions vary, many guests find it an acceptable option for its category. The value for money is a highlight for those seeking budget-conscious accommodations within a rich cultural setting.

However, the hotel does show signs of aging with outdated furniture and bathrooms falling short of typical three-star expectations. Although some guests feel that essential touch-ups could enhance the experience, many still find it a generally satisfactory place to stay.

For travelers looking for a modest and cost-efficient option, Hotel Leonor de Aquitania offers a reasonable standard, though it may leave some desiring a more contemporary ambiance and amenities.

Historic
Located in the heart of the historic center of Cuenca, Hotel Leonor de Aquitania stands out as a beautiful blend of old charm and modern amenities. This picturesque hotel is set in a medieval building, captivating guests with its stately and historic architectural design. Being situated in the old town offers visitors fantastic views and easy access to ancient lanes, perfect for sightseeing and immersing in the local culture. The well-preserved charm of the historic area is further enhanced by the attentive reception staff, making every stay memorable. The common stairs add to the hotel's beauty, striking a harmonious balance between old-world elegance and contemporary comfort. Ideal for a weekend getaway, this charming hotel provides a tranquil retreat amidst the rich history of Cuenca.

Dog Friendly
Hotel Leonor de Aquitania is highly regarded for its dog-friendly policies and amenities. Guests have appreciated the hotel's willingness to accept pets, allowing for a relaxing stay with their furry friends. Many found the reception staff particularly understanding, especially in accommodating older dogs, which added to the overall welcoming atmosphere.

The hotel rooms are dog-friendly and there were no issues bringing pets. However, some guests were taken aback by the unexpected additional fee of €20 per night for pets, which seemed excessive to a few visitors. Despite this, the convenience of being able to include dogs in the stay without hassle was a popular positive point.

There were a few concerns regarding cleanliness, such as uncleaned trash cans with leftovers from previous guests and instances of dog barking next door. These issues, while noted, did not overshadow the overall positive experience for most pet owners.

In summary, Hotel Leonor de Aquitania is a pet-friendly choice that provides accommodating and friendly service for guests traveling with dogs, despite a somewhat steep pet fee and occasional minor issues with room upkeep.


No, Hotel Leonor de Aquitania doesn't have any pool.

Yes, a spa is available at Hotel Leonor de Aquitania.

Yes, Hotel Leonor de Aquitania welcomes dogs.

Yes, parking facilities are available at Hotel Leonor de Aquitania.

Yes, Hotel Leonor de Aquitania has a gym.

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